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Amazon UK Customer Service Number, Toll Free Helpline

Amazon.com is the US based electronic commerce multinational company. Amazon.co.uk is the online retailer of UK that is the subsidiary of Amazon.com. Amazon being the world’s largest internet company has separate retail website for US, UK, France, Canada, India , Germany, Italy, Spain, Australia, Brazil, Japan, China, Mexico and with many more to come in future. Today Amazon has set a great example how to earn tremendous using internet. Jeff Bezos founded the company in 1994 as an online bookstore but today Amazon products include almost all customers day to day life need through various range of products.

Here in this article we are sharing the customer service number, email and helpline numbers to the customers of amazon.co.uk. Through these details customer can get in touch with the company’s team in UK to get best assistance regarding the products and services of the amazon.co.uk . If customer want to give feedback and has any complain may feel free to contact.

Amazon UK Customer Service Contact Details

Amazon UK Logo

Amazon UK Office Contact Details

Amazon Customer Service Numbers

Amazon UK Customer Service Numbers 0800 496 1081
0800 496 449
(Freephone within UK)
  +44 207 084 7911
+44 203 356 6212
(International Customers)

These numbers are not toll free hence UK as well as international customers will be charged with normal calling rates. Representatives are available on phone from 6am to 12pm (midnight) all days in the week, no holiday to solve your queries.

Amazon Customer  Service Email ID : resolution-uk@amazon.co.uk

This is the official customer service email address of amazo.co.uk. Customers can write to the team about their queries, complains, feedback about the company’s product and services. Email support is available 24×7 for the customers.

Important Links

Help & Customer Service Page : www.amazon.co.uk/gp/help/customer/display.html/ref=gw_m_b_he?ie=UTF8&nodeId=471044
For more help and details you must visit official customer service of Amazon UK. You can also chat with Amazon’s customer support team which is available 24X7.

Since we are getting alot of requests, people who belong to India, you can also check Amazon.in customer care details.

Latest News 

16 April, 2017 – After Flipkart’s lead in e-commerce race, Amazon India aiming to grab top spot.

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  • Robert Burrill September 2, 2015, 2:10 pm

    hi i bought an e-prance dash cam through amazon on 5th june this year the camera has died, i have tried all the manual suggestions but to no avail.i cant get any info on how to return anything to e-prance.please advise on my next step..

  • R Lawrence September 7, 2015, 3:38 pm

    An absolute nightmare. I closed my seller account only to receive an email over a year later to claim I owed amazon £1.02p They insisted my account was not closed. They sent emails from noreply email addresses. I explained to them that any balance was cleared and that no money was owing to them. Evidence of this was that I could not access the closed seller account! Let this be a warning to amazon sellers. I shall never sell on amazon ever again. They were not bright when my seller account was open. They’re a nightmare when it’s closed!

  • clare.bowers December 19, 2015, 1:09 pm

    I would like a refund for the hoverboard I purchased from you
    How do I claim a refund?

  • Maamesaa January 17, 2016, 8:19 am

    Please I have been charged £79.00 about amazon prime that I never ordered can you please check and return the money back for me thanks
    Maamesaa Tuffour
    email address rosetuffor8friends@yahoo.com

  • kadar bhai baghad February 11, 2016, 7:47 am

    panasonic sc vkx 65 music system price and all detail please call me 9723084503 i am india custember call me india gujrat-pin-364270

    • Linda willoughby December 3, 2016, 1:07 am

      I am emailing you about your bad service I ordered from my granddaughters wish list first you sent it to her old address twice.I phoned up and put that right only to have goods sent to the wrong place the address was 318 poynters road luton.Tracker said was left at a neighboughs house their was no card left at 318 poynters road so where it went to god only knows.So I phoned again and was told would send it again you got the right address but wrong name.The nane is maisie bance not bance myes. Someone in your department has well and truly got it wrong.My daughter said she has had other goods from the wish list ok so what has gone wrong I would like to know? ?????if I don’t get a reply soon I will be phoning.Package has finally arrived.

  • Ian creates February 13, 2016, 12:00 pm

    I purchased a toy helicopter in December, which stopped working after 2 days. I reported this to the seller, who suggested I return the faulty item to their office. It would seem they are based in China. The cost and administration e.g. Customs forms)’ make this option unfavourable. As my sale agreement is with Amazon I would like to return this item to you. I will contact my credit card issuer to escalate the issue if I cannot get a resolution. The order number is 2030946409 / 3856303 withabest shopping China 471000 I welcome your remarks.
    Thanks Mr I creates.

  • Chris chaffer February 26, 2016, 2:53 pm

    PLEASE PLEASE can someone tell me when I can buy the dvd the lion guard nobody seems to know although it has been advertised !

  • ian munro April 11, 2016, 11:08 pm

    I am receiving order confirmations presumably for an Ian Munro who resides in Birmingham. I am concerned that my email address has been somehow linked to that person’s account

    I can find no other way to contact you about this issue, which is very poor.

    Ian Munro

  • Mr M A Revell May 23, 2016, 11:01 pm

    I have been trying to order a replacement fork handle for my garden fork .
    I have tried a member of times and it shows nothing in my basket .
    Continuing further it says I must enable cookies ,I do not wish to do this and I have never had to do this before .
    I rang the customer help line , and they were very unhelpful . I am very disappointed with the reaction that I got ,I have been a customer of Amazon
    UK .and I would like to know what I can do .It is possible Amazon will loose a customer ,if this is not resolved . I hope the cookie situation is not permenent

  • Sean Loughran July 5, 2016, 1:14 am

    Thank you very much for this contact information which I could not find on amazon.co.uk.
    Best regards,
    Sean Loughran, Dublin.

  • Susan Wohl July 12, 2016, 11:32 pm

    I am dtstress that if I have a issue on my AmazonUK account–I have been unable to contact Customer service about any thing–for anything–Why????

  • Susan Wohl July 12, 2016, 11:36 pm

    I am distress that if I have a issue on my AmazonUK account–I have been unable to contact Customer service about any thing–for anything–Why???? I would like to purchase more in the future—

  • Susan Wohl July 16, 2016, 12:17 am

    Dear Amazon UK–Since I am unable to contact customer service on my account–I do hope that my last order will arrive—I have decided not to purchase from your site anymore—this is really wrong–thank you Sue wohl

  • Steve DAVIES July 26, 2016, 10:45 pm

    On 27/6/16 I read my emails & found a mail from amazon uk (dated 26/6) for an order I hadn’t made:- a guitar (to be delivered to my friends address in Southampton). I live in France.

    I also discovered a mail informing me that I had changed my email address & password (which I hadn’t). This meant that I couldn’t get into my account.

    I immediately contacted them & tried to cancel the order. I was told that there was no account under that email address!!! (Even though I had told them it had been changed fraudulently).

    I have had no sensible response from amazon uk. They allowed the order to proceed, took money from my account & a guitar shaped package has arrived at my friends address. – I have given amazon uk my friends email address & they haven’t bothered to contact them.

    On 22/7/16 I looked at my history on my amazon uk account & the order for the guitar is not there!!! They have not reimbursed my account or given me any compensation for the 5 pounds in phone calls to my bank & amazon or for the stress etc caused by their incompetence.

    I have tried to resolve this through amazon resolver, but my last mail (15/7/16) in which I explained that I was still awaiting someone to contact me has been ignored.

    On 26/7/16 I was “really glad” to receive an email asking me to rate the service for the delivery of the guitar – even though it is not on my order history!!!

    The service from Amazon uk is awful (my amazon france account was hacked & it took me 3 minutes on the phone to get it rectified, even though my French isn’t good!).

    I have had no reply from them in 4 weeks relating to when they are going to reimburse me.

  • nese kayacan August 24, 2016, 2:17 am

    Dear Sir/Madam
    Amazon took £79 from my bank account altoght I have not bought any items. I really have no idea why I paid it, I just found that on my amazon account “On 19 August 2017, you will be charged £79 for another year of Prime.”
    please return my money as soon as possible.
    Nese Kayacan

    On 19 August 2017, you will be charged £79 for another year of Prime.

    • linda m January 9, 2017, 5:27 pm

      same thing happened to me can get a refund either

  • Joan Pewsey August 26, 2016, 1:07 am

    Tried to order pair of Lunar womens sandals size 5 JLH636 Gladiator in beige when I put size 5 in it jumps to white which I do not wAnt. Can you please help me?

  • Dee Sahota September 1, 2016, 1:58 am

    I have been charged £79.00 for amazon prime that I do not want to use any longer.
    Can you please check and return the money back to me. Thanks.

  • brian finney October 23, 2016, 5:06 am

    hi I ordered a used Silverline router ,it as not been dispatched yet, could you please give a reason as i ordered other items which will be of no use to me if I don’t receive this router .order number (202-2070302-5089151) thanks

  • Derek Hampson October 27, 2016, 11:22 pm

    Nightmare-ordered a car tyre pressure gauge 20th.Oct and should have arrived 22nd.Got apology on 24th and it had been passed on to the carrier.Still nothing arrived.Trying ways to track parcel and going round in circles.Tried to find e mail this evening.Does anyone know an easy way to contact Amazon.Mission imposssible.

  • pauline harvey October 31, 2016, 9:42 pm

    i purchased 7 kindle books today. received transfer confirmation e mails but books have not transferred. i have tried all the advise in the help pages but no luck . i have cancelled my order but now cant get reading mats. can you advise/assist.

  • Juan December 5, 2016, 12:51 pm


    I am from Johannesburg South Africa.
    I am looking for a pair of BRUNO MARC MODA ITALY AMOS Men’s Casual and Outdoor Adjustable Strap Summer Fisherman Sandals New.
    My shoe size is south african 9. please will you advise if you have stock, price and shipping fees.

    need 1 pair black please

    thank you

  • Mary Gliddon December 9, 2016, 12:19 am

    I took delivery of a Philips Sensco coffee machine on Saturday 26th November. The outer box was in perfect condition but when I opened it the actual box containing the machine was very battered and clearly previously opened and resealed. It contained no packing or instructions. This was for a Christmas present! I got the returns labels on line and took it to the post office to return to Germany from whence it came. I was informed to have it tracked as advised would cost £47.50! I came home with it and contacted Amazon customer service. I spoke to a lady who it transpired was in the Philippians. She contacted her superior and told me Amazon would refund my money and advise me on returning the machine. She said I would have confirmation of my refund and instructions on returning the machine between the 5th & 9th December. I’ve not heard a thing! Please advise me.
    The order no. 026-4765214-3049144. Please email me with both refund details and return instructions. Thank u in anticipation.

    • Mary Gliddon December 13, 2016, 4:19 am

      I’m still waiting for a reply!!! Can you hurry up and sort out this problem please!

  • Janet December 21, 2016, 3:51 am

    Just wanted to let you know how much I love and appreciate your TV ad , showing men of different faiths demonstrating their sameness, just brilliant !

  • Moloy Kumar Ganguli December 27, 2016, 7:46 pm

    I had cancelled two orders of the same product on 22nd December but, the refund amount has not yet been credited into my account. The order nos are: 204-0149054-477710 &204-2243479-0779561.
    When can I expect the refund amount.

  • Brian Mitchell December 29, 2016, 10:09 pm

    Amazon please forward to relevant department if in error.
    It was authorised to return one of these wardrobes to Centurion Pine, which I have done.
    However my bank statements show no refund as yet.
    I have all email correspondence via Amazon regarding authorisation and emails to and from Centurion Pine and will send you if you wish.
    An outline is as follows:
    04/10/2016 original Amazon order confirmation.
    12/10/2016 Amazon copy of my email to Centurion Pine that they sent the wrong wardrobe – a smaller one.
    12/10/2016 and 14/10/2016 via Amazon apologies from Centurion pine quoting courier problems.
    25/10/2016 Amazon copy of my email to Centurion Pine that I have retained assembled one of these wardrobes quoting drawer runner error needing re-drilling and flimsy construction of one completed wardrobe strengthened by me but returning unpacked second wardrobe.
    25/10/2016 Amazon confirmation authorising return.
    25/10/2016 Amazon copy of my email sent to Centurion Pine.
    26/10/2016 via Amazon email from Centurion Pine offering regrets and please return.
    26/10/2016 Amazon copy of Centurion Pine email to me saying collection tomorrow.
    26/10/2016 Copy of Centurion Pine email re return order that 2 boxes (one wardrobe) have been collected.
    01/11/2016 Centurion email to me saying one box received blaming typical couriers.
    As date of this email 15/12/2016 no further emails and no refund yet received.
    Please expedite.
    Thank you.
    Brian Mitchell.

  • Pauline M McGinty January 26, 2017, 5:09 am

    I need to give you my new email address because the one above has been compromised. It is paulinemary01315@gmail.com
    1 RavenCroft Helmshore Rossendale BB4 4HS
    Thank you
    Tel: 01706 214206

  • Linda Salmon January 26, 2017, 7:29 pm

    I am contacting you as we have just been scammed, as we have tracked down a name Arron Smith who it appears you have someone of that name working for Amazon.co.uk he lives in London is it possible you could check this guy out.We have recently ordered quite q bit of stuff from Amazon so are not sure whether there is a connection or not. This name came up[ as someone trying to transfer money from our bank account to an a/c with this guys name.

    Many thank
    Mrs L Salmon

  • Andrew Taylor February 4, 2017, 7:07 pm

    looks like i’m in catch 22, Amazon deleted my sales@goget1.co.uk email address when my account was hacked on Wednesday and then Amazon reinstated my old email address which I deleted about 2 years ago which I don’t have access to anymore. So I need to reset the password which I can’t do because I need access to the email account which Amazon put back onto my account without saying anything to me and now I don’t have access to the uk-printing email address anymore.

    Can someone call me on 07597683777 so I can give the nesesery security infomation to fix this problem over the phone

    as the account will now be under office@uk-printing.co.uk

    Kind Regards
    Andrew Taylor

  • Francoise Lamb February 28, 2017, 8:32 pm

    Please I need to cancel my Amazon Prime membership account Please. How do I do it?
    Many thanks .
    Mrs Francoise Lamb

  • Sean Dewing March 8, 2017, 7:14 pm

    I purchased 2 145ltr boxes and one lid is broken on opening please advise me on how I get it replaced

  • Anne Gerstenberger April 1, 2017, 2:12 am

    How do I get amazon music unlimited £3.99 for echo dot when I ask, it says xorry having problems

  • gajender June 9, 2017, 12:59 pm

    replacement problem for five days

  • hazel dowsett July 26, 2017, 6:45 pm

    I was offered a free audio book but after a week i decided to cancel as i have nowhere to download it. I have tried everything to get in touch, Apparently I am no longer a member of audio books but it appears £7.99 is being stopped on my debit card each month. The debit card ends with the numbers 7470 and exp date 9/17. Please cancel this arrangement forthwith and as it appears i am not a member of audio club and have never received a book perhaps a refund might be fare.

  • I harris August 21, 2017, 7:11 pm

    I have two orders from China missing beginning to wonder if they a re non existent companies as both China post tracking and Dutch post have no trace of the tracking numbers one company is haotai the other is you me both parcels are over a week late none of my emails have been answered .

  • Mr David Hallam-Jones February 11, 2018, 9:03 pm

    F.a.o: C.E.O Amazon.com (U.K)

    As an environmentally-sensitive Amazon UK customer, I have been concerned today (11 Feb 2018) not to have been able to contact a member of staff about coordinating the deliver of three orders to the same address that I have placed this afternoon. I was unable to find an on-line facility for requesting that ALL of the three orders could (and probably should) be delivered simultaneously, to avoid more than one delivery van having to go to the same address on different dates or times. Perhaps this single delivery WILL occur but I wanted to arrange for this to happen. However, I couldn’t identify the on-line mechanism for asking this to be done, nor could I find a telephone number in order to reach an appropriate member of your staff. Please could you contact me by e-mail and confirm HOW I can contact someone by phone in future, given that I would be concerned if several journeys were to be made to the same address for orders that could delivered at the same time. Many thanks.