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Amazon UK Office Address, Phone Number, Email, Website

Amazon UK that is Amazon.co.uk is a subsidiary of Amazon.com and was launched in 1998. The website provides quick service to the customers in UK and Ireland , it offers online market place for the customers including personalised recommendations and wishlist.

Amazon.com is an American multinational online retailer e-commerce company headquartered in Seattle, Washington, United States. It is the world’s largest online company that offers almost everything of customers need. The company was founded  on July 5, 1994 by Jeff Bezos. Bezos left his employment as vice president of D.E Shaw & Co. and moved to seattle to work on a business plan that eventually became Amazon.com. Bezos incorporated the company as Cadabra in 1994 which was later chander to Amazon.com in 1995. The company initially started as online bookstore but diversified soon selling products like dvd, vhs, cd, video and mp3 download/streaming, electronics, video games, software, apparel, food, toys, furniture and jewelry. Jeff Bezos is the Chairman, President and CEO of the company . Total revenue of the company in 2013 was US$ 74.4 billion.

Amazon UK Customer Service Details

Amazon UK  Office Contact Details

The contact details of the company contains the corporate office address, phone number, fax number and the official website of the company.

Amazon UK Office Address : Amazon.co.uk Ltd., Patriot court, 1-9 The Grove, Slough, Berkshire SL1 1QP

Amazon UK Office Phone Number : 020 8636 9200 (head office UK), +44 208 636 9200, 0800 279 6620 (free phone within UK), +44 20 8636 9451 (outside UK)

Amazon UK Office Fax Number : 0800 279 6630 ( free within the UK ), +44 20 8636 9401 ( for outside UK )

Amazon UK Official Email ID : managingdirector@amazon.com ( write directly to the managing director of the company )

Amazon UK Official Website : www.amazon.co.uk

Sponsored Links

The official website is the electronic commerce company of UK for the customer of UK. Visit the website to get best products and services online.

Important Links

Delivery & Dispatch : www.amazon.co.uk/gp/help/customer/display.html/ref=footer_shiprates?ie=UTF8&nodeId=492868
For delivery of products and dispatch of items go through with this link.

Return & Replace Item : www.amazon.co.uk/gp/css/returns/homepage.html?ie=UTF8&ref_=cu_ssl_ri
Have you got any wrong item and willing to return it to Amazon or replace it due to some problem ? Check out the way to do so on this page.

Advertisement Of Product : services.amazon.co.uk/services/product-ads/how-it-works.html/ref=footer_pads?ld=AZUKPADSFooter
For advertisements related queries you must visit this link.

Career : www.amazon.jobs
For jobs at Amazon UK, you can visit this website. It will let you know about latest recruitment notifications, vacancies etc. through which you can become a part of Amazon UK.

Social Profiles

Facebook Fan Page : facebook.com/AmazonUK

Twitter Handle : twitter.com/AmazonUK

Youtube Channel : youtube.com/user/amazonuk

Google Plus : plus.google.com/113708784008599832409

You can visit these social networking profiles to keep yourself updated with the latest offer of the products on the amazon.co.uk.

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  • FredericknTaylor June 11, 2015, 1:19 pm

    It is difficult getting your email address without getting a free Audiobook, however I will try this site.
    You have debited my account and put me in the red which I am not pleased about. I do like buying things on Amazon but I do not know how this debit apeared. I went into my local bank and they said to email yourselves.please refund
    The account is a Halifax one… 110760 00341654 (Swindon) and the amount is £79 taken on the 03 June.
    Thank you.
    Fred 01793 871004.

  • Davood August 21, 2015, 4:47 pm

    Complains from Amazon phon no:07817593873

  • Siu Man Mak September 5, 2015, 8:14 pm

    Carrier: Amazon Logistics, Tracking #: Q50205411413 ,Order #203-6354468-6562714 . I have been waiting at home deadly for one whole day on 05/09/2015, because your office gave me a email that the parcel wil be deleveried on 05/09/15 exactly. However, it didn’t come with no further notice. I can not even going anywhere or website for any information about my parcel. In this case, I wish I could have somebody who can tell me wether I should be waiting or the parcel will be deleveried on the other day. I would like to suggest that your office should have someone who can be talking to for information of delevery.

  • Theophillus Alade November 20, 2015, 3:27 pm

    am not at all happy with Amazon
    with the way have been treated on my resent order
    this is my second time placing an order with Amazon using the Same credit card detail the first was about two weeks ago for a Laptop for about £1500
    and yesterday the 19th November 2015 i place an order for another one on the same credit details to the same address looking to received it on the next day delivery today the 20th November 2015 then a few hours later i received an email stating my order could not be dispatch and that i will not be able to access my account or place an order with them until i can confirm my billing details
    whats going on here
    please do bear in mind about two week before i used my the same credit card detail to place an order for about the same amount to the same address i don’t get the logic in this if it was to a different address maybe they could have a point
    i do believe they have or who ever put a stop to my order is out of touch with the way technology work in this day and age or maybe they don’t have a credit card themselves
    because if the is a fraudulent use on my card i would know within 24 hours and at the longest am sure it would take me two weeks to find out me personal i get a text message to my phone whenever a transaction as been made on my card

  • kelvin grant November 22, 2015, 10:07 am

    i paid for the night stroll painting on 3 of november.night stroll kit,22039 16 by 20 when will it arrive.thankyou

  • Sarah Cunningham November 30, 2015, 6:51 pm

    I paid Amazon ££13.97 for two items with delivery for today (Mon: 30/11/2015) The items confirmed out for today. Waited all day and a 17.50 hours email received saying sorry cannot delivery today allow one or two more days for a contract they agreed and I paid for was to be today. Called Customer Services but he could not confirm what (if any) was the delay reasons. So I CANCELLED two said items immediately and informed Customer Services I will charge INTEREST on my money for each day it now takes them to refund it. I shall when it received Email Jeff Bezos with the circumstances and reason for an Interest Invoice and the day fee of my lost spending whole day at home awaiting for items never coming. Amazon need to understand for my whole wasted day that fee alone be £950.99 and for time it takes to refund the £113.97 back to my bank account I shall add a daily interest fee of £250. I will never shop with them again nor Recommend antone to do so. My Order number was 0206-0012314-2056304.

  • bob allen January 26, 2016, 5:27 pm

    why dont any of your phone numbers in UK or Ireland work and nor does the e-mail address to head office?

  • bob allen January 26, 2016, 5:29 pm

    why dont your phones, your e-mail or your complaints form work?

  • David Stephenson January 28, 2016, 1:19 pm

    I went to my bank this morning and noticed that Amazon had taken out £79.00 out of my account on 26.01.16. I have not purchased anything of this value and i have checked on Amazon website in my orders section and there is no order for that value either could you please refund/credit my account as soon as possible. Thank you. Regards Mr. D.Stephenson.

    • Gareth April 28, 2016, 7:32 am

      This happened to me today did you get a refund?

  • ROSEMARY DOUGLAS January 28, 2016, 10:08 pm

    I would like to ask Amazon why they have listed on their UK website for Head Office a list of telephone numbers when called says “number not recognised” Is this because they do not want to speak to anyone? E-mail is a much easier option, as it is really a closed door.
    I would love to be pleasantly surprised and receive a reply. A worthwhile reply
    that is. Yes I know that you are a HUGE company, but remember who made you huge. !!!

  • Susan Singh February 2, 2016, 8:15 am

    I want to cancel my prime membership. I joined prime membership in 1st feb 2016 but at the same date i cancelled it. But i have order one bank charger and it didnt charged me for delivery. It says i am in the free trail of prime.Could you please help me to cancel my prime membership please.
    Many thanks

  • steve allcock February 4, 2016, 8:50 pm

    although a prime customer with a registerd fire stick I have limited content available, no amazon products etc, secondly I tried to register my mobile number, waited for the code which I have been told 3 times now has been sent, but still not rec’d.
    my mobile no is 07764 377231

  • emily February 15, 2016, 11:59 am


  • E Ann Andrews February 15, 2016, 3:27 pm

    Someone keeps telling me I either have the wrong email address or the wrong password. Well, in my book I have the right password so could you tell me what to do next.

  • Emma February 23, 2016, 9:42 am

    I have been so frustrated at the lack of customer care and service and resolution at Amazon,

    Having been the victim of fraud on Amazon and notifying Amazon immediately to cancel the requested replacement to then be charged and hung up on 3 time is beyond belief.

    An item on my account was fraudulently re ordered and delivery changed from Uk to Bulgaria. I notified Amazon immediately it was not my order 3 times over the next 3 days. They assured me all would be cancelled. They did nothing and I tracked it to Bulgaria where it was delivered. 6 weeks later Amazon have charged me even though I removed my card details and now they will not refund me as apparently I have not returned the original Item, even though I told them it was a fraudulent replacement request. I have been on the phone for hours and been hung upon 3 time despite being polite and patient. Use Amazon at your own risk it is not safe and they have no customer care.

    All the staff I have spoken to have been dismissive and uncaring, I am now over my credit card limit due to this fraudulent charge and have incurred excess charges and have my credit score ruined and Amazon customer care are doing nothing. I have spent hours trying to prevent the fraud to protect Amazon at the start of this incident and have now spent hours trying to recover the charges that have been wrongly billed. I expect some sort of compensation for all this time effort and mess I am having to resolve through Amazons failure to stop the item being shipped in the first place.

    And at the end of a unhelpful conversation the phone operators have the cheek to say ” you have a nice day ” !!!!

    Please respond as I am very disappointed with Amazon

    • Tracey Queely November 11, 2016, 12:38 am

      I have had similar issues with Amazon and fraudulent activity, like you I have had appalling experiences with customer services. If you google ‘Cyber crooks hack into Amazon’ you will see many cases of people like you and myself who have had our accounts hacked when crooks order pricey goods fraudulently, we had almost £1,500 taken from our account for a TV that we did not order or even know had been ordered to our address, but it was never received. Amazon do not seem to care which is very sad. After speaking with my local police I have reported the issue to Actionfraud.

  • Gary Holloway March 8, 2016, 8:20 pm

    Dear Sirs,
    I am looking for the correct contact as I have an exclusive product business proposal of high volume and value. Could someone advise the correct method and the direction within the Amazon organisation.
    Kind regards,
    Gary Holloway

  • DR HIAM March 10, 2016, 1:18 pm


  • Paul Bilenkyj March 19, 2016, 7:32 pm

    This is an idea I have had for Amazon to produce. It’s lists of the products that people want. Say, DVD players with the cheapest first and then getting more expensive.
    Depends on the specifics of the DVD player of how much spec they want.
    With this customers can easily prowl the website and get the best price for the specific things they want.
    If amazon would like to produce this idea, I would appreciate a monetary reward for coming up with it.
    Thanks for your time
    Paul Bilenkyj

  • Brian Hewitt March 23, 2016, 10:08 am

    I recently bought a dvd via Amazon which came from OOdal. When I came to play it a sign came up saying that it was unplayable in this country. Since I had opened it to play it OOdals would not accept it back but would back me with the Amazon guarantee. After a great deal a messages in both directions the result was that I did not qualify for a refund. Since the supplier knew where I was – he should have sent the correct dvd – I do not know anything of the regional codes to which they refer and you can be sure that I am seriously upset – not at the small amount of money – but at the lack of respect for this argument which is that Amazon is completely responsible for this travesty. I will be taking action if this is not corrected.

  • simon brown March 25, 2016, 7:45 pm

    i had money taken from my account by Audible, one of the many branches of amazon. i had been fraudulently sign up to Audible, with a fake email but my card details were used. this happened after i was sold a mobile via a phone call from vodafone agents. i presume Amazon is paying commissions for sign up, and although i got a refund, they werent interested in a fake email being used, i dont think they care about where and how the money comes from as long as they get money

  • John sweeney April 25, 2016, 5:52 pm

    Cannot get my refund after posting back two weeks ago would like some answers as I have receipt of postage

  • Gareth April 28, 2016, 7:50 am

    So I went to do my monthly shopping last night knowing that I had £100 in my account so when my card was declined I panicked. Turns out you have taken £79 off me and now ive no food for a few weeks im on benefits and cant afford this prime wich I never signed up for and knew nothing about I want this back in my bank today please. It’s theft

  • Owais Qazi May 12, 2016, 2:35 pm


    Dear Teng Tools:
    Greetings my name is Owais Qazi, I am a student at the GM UTC (Engineering School) over the last couple at weeks we have started work on a challenge called F1 in schools. I would really appreciate it if you could help my team by sponsoring us by giving us any tools for a small f1 car or try to give so money so we can buy materials for our f1 car. (We are making our f1 car out of balsa wood). In return for that, we will also happily have your company logo or name on a t-shirt as well, over time we may get our story in local papers so we can we
    If you have any questions, please contact me at 07956045983 or Gmail owais.qazilfc@gmail.com

  • Owais Qazi May 12, 2016, 2:36 pm


    Dear Amazon:
    Greetings my name is Owais Qazi, I am a student at the GM UTC (Engineering School) over the last couple at weeks we have started work on a challenge called F1 in schools. I would really appreciate it if you could help my team by sponsoring us by giving us any tools for a small f1 car. (We are making our f1 car out of balsa wood). In return for that, we will also happily have your company logo or name on a t-shirt as well, over time we may get our story in local papers so we can we
    If you have any questions, please contact me at 07956045983 or Gmail owais.qazilfc@gmail.com
    Sincerely, sorry about that

  • adam williams May 13, 2016, 1:19 pm

    My name is Adam Williams, I was wondering if there was a chance for your company(ies) could be sponsor to help me get into MotorSport racing. With your money you Sponsor, the company will be know world wide as the team go from country to country. This could give you a chance to expand your company to other countries if you wished. In return I would meet up with shareholders and members of the company would be able to come to races and see what your money is helping fund.

    Thank you for your time

  • Meredith Buser-Kennedy May 19, 2016, 2:10 pm

    I just received a DVD that was sent with the US code system…I live in Switzerland and have used the UK Amazon for years. Why do you send DVD’s out that don’t work? I can’t even return it because I can’t get past the first stage to do that…some strange questions asked which don’t belong to my choice. Now they want me to call them..I don’t have the time and I don’t want to spend more money on this subject.

    Meredith Buser

  • Richard Williams May 28, 2016, 11:15 pm

    I have been having great difficulty dealing with your employees within Amazon seller central/ payment guarantee.co.uk.
    They are of the opinion that they are not subject to the laws of this country(civil courts division).
    As I have stated in my latest response to a Venkatesh, Sasya, and Manish Kumar, I will not be harassed or bullied into remunerating any monies to Amazon, as a result of their collective arrogance and total disregard for my rights.

    Mr Richard Williams

  • Richard Williams May 29, 2016, 12:18 am

    I have just attempted to e-mail the web address “managingdirector@amazon.com, and the e-mail has been refused/ returned?

  • Richard Williams May 29, 2016, 12:25 am

    a revenue of $74billion USA dollars, and yet have a e-mail address in the UK that is a dead end!
    This is the much talked about “TTIP” agreement in action, a total lack of accountability by Amazon employees / executives in this country it seems!

  • Susan.Wright June 9, 2016, 4:23 pm

    Non of the numbers work .

  • PETER WILLIAMS June 16, 2016, 10:20 pm

    I am writing a book with the BLURB publishers.

    Can the book be advertised on amazon co.uk as well as the amazon .com?


  • elizabeth gardam June 29, 2016, 8:16 pm

    I bought ‘Wild Things’ Funky little Clothes To Sew’ by Kirsty Hartley. I bought fabric to make a hoodie for my granddaughter. When I opened the pattern sheet the one I needed was not there. The publishers have told me the pattern is on-line. I cannot find it on-line, only the finished outfits at £85 – the fabric cost £7.80. Please ensure that nobody else is conned like me.

  • Lesley coote July 12, 2016, 4:44 am

    Asked for a manager to contact me was promised a call back in half an hr waited an hr no call
    When i tried again you were closed not a happy prrson
    Ive a huge problem with my teenager who has spent without permission over £600.00 over the yr on their account using our card i need help to stop this
    Please will you help us………….

  • Mrs Carter-Griffiths July 19, 2016, 9:46 pm

    My email account was hacked on 13 July in the early hours of the morning. The hacker has changed the email address. I telephoned on 13th to report this fraud – no one has called me back – I can’t report it on line as I can’t access my account – I want my account suspended and my money refunded.
    Please have the courtesy to contact me.

    E A Carter-Griffiths

    • Paul Stewart September 1, 2016, 2:18 pm

      Same here they took 2 transaction out of my account but nobody is interested

  • Gillian Wright August 1, 2016, 7:30 pm

    Would like to speak to someone about a wrong item sent to me by a seller based in Italy saying I have to pay for postage to return it to Italy, this is not my fault. This item has cannot be used in UK as it has the wrong plug on it. IN THE UK WE USE A THREE PIN PLUG NOT TWO PIN.

  • Meera sharan August 4, 2016, 8:38 pm

    I think it has the worst delivery, I odered iPhone 5s screen on 9th July and delivery date was 2nd August, but still they did not deliver the product,never shop any product from this website

  • Norman Johnston August 28, 2016, 5:19 pm

    I havwe received several Emails supposedly from Amazon asking me to update my account
    Can you tell me if these are a ‘SCAM’ or not.?
    I am suspicious of the message asking for my details,
    Please answer me as soon as possible.
    Norman Johnston.

  • Paul Stewart September 1, 2016, 2:15 pm

    I’ve tried contacting Amazon for 5wks now and I’m getting no where. They took money out of my account. I wouldn’t trust Amazon

  • Bruce September 2, 2016, 1:38 am

    My recent order # Q22158401803 was ordered for next day delivery.

    However thus was not the case. Looking out of my first floor apartment window I saw the delivery vehicle drop off a parcel to my next door neighbour, then up the road for two more deliveries. Apon his return he passed my house and stopped about 30 meters away. I ran down to see him and in that time he had moved on!!! No attempt was made to even look for my house number. He did not even get out his van!

    I promptly got online and saw that the latest update was “delivery not possible”
    It was then I made use of the online chat team who were very reluctant to assist. Agreeing to the next day delivery in the end and being told it was a piority I called it a day.
    Today it’s been insane trying to find out when the delivery would come. I got chat to a manager who seemed even worse! This whole experience has been disgusting and never have I had to deal with such a rubbish set up in my life. All this from one pathetic driver who could not even exit his van to make a delivery!

    Finally the parcel comes well into the afternoon and not even a knock on my open door!!! Just left on my top step!!!!
    O and your tracker shows I signed for it!!!! Pathetic!!! Absolutely pathetic!

    Please I ask of you to provide me with a public place in which I can place my complaint as I wish to share this story in much more detail so others can think twice before using this service both delivery and online!

    To recap
    A delivery guy that does not exit his van
    And an online support that are misleading and giving false information! Topped with a manager assuring he knows my situation, which is utter rubbish!
    And then my parcel delivered without the promised phone call before hand and not even a knock on my door!!!!! Only to find the parcel laying on the top step!!!!! And your tracker says signed?????? Whatever!

    Feel free to contact me I would love to sort this out!!!!


    Bruce Walters


  • amcmillan September 2, 2016, 6:16 am

    Please stop sending emails through the night as this is very disturbing

  • Kelly September 6, 2016, 3:59 am

    I have had a message saying that they have closed my account but I had £100 that I had just put on to purchase a few things for my disabled daughter and I can’t get through to anyone to get my money bk so that I can get her the things she need all they keep saying is that their specialist team will contact me with in 24 hours regarding the issue but haven’t had no reply it’s been two weeks now I’ve tried ringing the head office number and also emailing them but the phone number is invalid and the email keeps coming bk as rejected all I want is my money so I can get my daughter the things she needs can anyone help me in wot I can do please

  • Vijay Parmar September 7, 2016, 10:12 am

    order #404-8131575-7379550

    I have not received my refund.

  • Susan Wright September 8, 2016, 8:18 pm

    None of your contact number work.
    Can you supply a contact number or email address for your HR Department
    OR your Head Office please

  • Brian E. Curran September 23, 2016, 2:35 pm

    My bank account was debited twice even though I sent back the second item received. I wasn’t aware the first order was not cancelled properly.
    ref: 205-2375484-8125943 and 205-0391560-7329904
    You seem to hide access/ contact by email as there was no contact or email to correct problems

  • David Angus September 29, 2016, 12:51 pm

    I am a small shop…..trying to make a living and a was thinking I could supply toilet rolls …light bulbs …..and most general items. I was hoping to part supply your new complex bear Manchester airport. ….can u help me or suggest something for. ….who to contact etc etc

  • evans ng'oma October 8, 2016, 11:49 pm

    i ordered an item (order number 204-5294822-1736349) on june 17, 2016. the product has not been delivered and the supplier does not respond to my emails. i longer need the product, i need a refund.

  • evans ng'oma October 8, 2016, 11:54 pm

    i need a refund on order number 204-5294822-1736349. it has taken over three months to be delivered. the supplier does not respond to my emails.

  • Rosette Oleko Mapepo October 15, 2016, 3:33 am

    I like this company becouse it’s very usy to get that,i love the company and i enjoy the jobs

  • gregori October 17, 2016, 5:49 pm

    i ordered with you a device “salter ek2002 1000w nutri pro super charger multi-purpose nutrient extractor blender with 1l capacity and i paid GBR74.91.

  • Maria Alexis October 19, 2016, 3:23 pm

    Can’t believe the crap I’ve received from Amazon & their sellers & what is worse I can’t get to speak to anyone in the UK .

  • Mrs Elaine Goddard October 25, 2016, 6:31 pm

    I am furious that after two days I am still waiting for my order. I wish to email your managing director. Details please!!!!

  • Misfa ahmed November 6, 2016, 2:56 pm

    I have had the worst customer service by amazon I had staff laughing at me ,lie with me I have been a amazon prime customer I am disgusted with the service I received on the 5-11-16 I will be making complaints about this and would be putting this matter on social media

    • Tracey Queely November 11, 2016, 12:47 am

      I agree it is awful that our money can be taken and we are loyal customers to Amazon. It is awful that Amazon do not value their customers enough to treat them in a dignified manner, Up until now I enjoyed shopping on Amazon, but now, I do not feel safe buying from them. I believe my account had been hacked and Amazon who make billions do not want to know. Maybe you are right, take your cause to social media to let others know how little value Amazon customers are to the company. The CEO needs to look into these things, maybe once you put this on social media he will listen. Let me know where you are posting.

  • Nordine Zouaoui November 23, 2016, 2:18 am

    Amazon are the worst company i had to deal with rude and retarded staff who couldnt give you a simple answer they big but pathetic i wont use them again and bravo Amazon logistic for been rubbish as always they use local people as a carrier who can be arse to deliver on time because they all a waist of space .Amazon = A big merde

  • Abdoul Aziz Yattara Salla November 25, 2016, 1:38 am

    l m look for jobs warehouse to amazon

  • Glenda Emery November 25, 2016, 6:05 pm

    To whom it may concern. Can you please check your pricing on Consort hair spray for men, price is showing over £74 for a single can seems just a little on the high side don’t you think? The favour of a early reply would be appreciated.
    Regards Glenda Emery.

  • Pantea Teodor Radu November 30, 2016, 12:55 pm

    Dear Sirs
    I would like to check, I have oredered and paid the book: Vivian Maier A photographer found. It was in April this yers.
    The book dod not arrive to me!!
    Please check.

    Teodor Radu Pantea, Romania

  • ROBERT MITCHELL November 30, 2016, 2:43 pm

    I have returned an item to Amazon and have requested a replacement I have now sent 4 special delivery letters to Amazon at Dunfermeline and to date have heard nothing.

    Rob Mitchell

  • Leslie Cox November 30, 2016, 6:52 pm

    I purchased the other day a Amazon fire stick from Argos (London) I live in Malta and a technician told me when arrived back in Malta that it will not work here. It is still sealed in the box, can you help me so I can use it here or can I return it and get my money back. Thanks