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ASDA UK Office Address, Phone Number, Email ID, Website

ASDA is a UK based supermarket retail chain that deals in food clothing, general merchandise, toys, financial services and mobile phone & mobile network. ASDA is well known for the widest range of products, the lowest price and the friendliest services. It operates more than 500 stores in UK of different sizes, although they vary in size, location and range of products and other facilities but offers the same low price and customer service at every ASDA store. ASDA supercentres, that is the combination of ASDA and parent company Walmart offers more than 40,000 products. The superstores offers more than 35,000 products and in addition provides services like pharmacy, cafe and ASDA petrol stations. There are 180 ASDA supermarkets in UK that offers 10,000 products that has same price as in superstores and supercentres.

ASDA was founded on 19 February 1949, The brand was named as ASDA in 1965 with merger of Asquith chain of supermarkets and Associated Diaries. The name is the abbreviation of Asquith and Dairies. ASDA became subsidiary of Walmart in 1999 and is the UK’s third largest chain by market shares. There are 175,000 employees associated with this retail chain. Key people associated with the company are Andy Clarke, President and CEO of the company, CFO Alex Russo, Executive People Director Hayley Tatum and Retail Director Mark Ibbostson.

ASDA Customer Service Number

ASDA UK Office Contact Details

ASDA Company Logo

ASDA Company Logo

ASDA UK Office Address : ASDA Group Limited, Asda House Southbank, Great Wilson St., Leeds LS11 5AD, West Yorkshire, United Kingdom.

ASDA UK Office Phone Number : +44 (0)113 243 5435

ASDA UK Office Fax Number : +44 (0)113 241 8666 , +44 1132 418 749

ASDA UK Official Email ID : info@asda.co.uk

ASDA UK Official Website : www.asda.com

The official website of ASDA retail chain provides all the informations about the products and services of the retail chain. It assist you with all the service of ASDA including groceries, financial services, clothing, mobile service and others.

Important Links

Store Locator : storelocator.asda.com/#!/
To find the nearest ASDA store located in the area you are searching for visit this page. Just enter the area name or post code to find the store.

Delivery Options : direct.asda.com/Delivery-Charges/M093_DELIVERY_CHARGES,default,pg.html
This page guides you with the delivery details, visit the page to get to know about the delivery policies of the retail chain after ordering the products online.

Social Profiles

Facebook Fan Page : facebook.com/Asda

Twitter Handle : twitter.com/asda

Youtube Channel : youtube.com/user/asda

Google Plus : plus.google.com/+Asda

{ 369 comments… add one }

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  • S CLIFT May 23, 2015, 6:50 pm

    your pies are a waste of money .nothing but gravy & pastry

  • anananand May 25, 2015, 11:09 am

    Pls see the below brief of our company, As we would be interested to work with ASDA for Apparels & Home furnishings, further and can send you our company profile
    So pls revert as how to proceed with ASDA as we have immense infrastructure & Capacity to meet your deliveries & quality std. parameters
    and also pls provide me the email id’s of your Sourcing & Merchandising dept.

    As we are socially and Technically compliant factory in all respects and
    it’s been evaluated by H&M- Apparels & H&M – Home; Mother Care; GAP;
    Old Navy; C&A; Esprit; Fat Face; Columbia sportswear; Quiksilver;
    Decathlon; Carrefour; Ralph Lauren; white stuff
    and third party audit agencies like BSCI and ITS

    we are into men’s wear; women’s wear and kids wear and have a In-house capacity
    of 6500+ machines with 2.5 Million+ Pcs/Month and workforce of 13,000+ employees
    we have started our operation in Bangladesh, Chittagong with 1200 machines

  • Suzan November 23, 2015, 9:58 am

    Absolutely useless delivery service and you just try and contact them and see where you get! We had a delivery delayed over 4 hours, yes FOUR. I phoned at 12 for a late 9-11 slot and got a foreigner “perhaps its a technical error, you’ll get it by 1pm” I phoned at 2pm, another foreigner couldn’t understand what my problem was. I phoned the shop, they hung up. I tried every option on the shop number until one said “I’ll transfer you” then I heard a foreign lady say “You have techincal issues, call back”. I didn’t hang up and I heard her tralalaaa-ing singing away. 330pm it arrived and we asked the driver who simply said “don’t ask.” I phoned Customer services again and again but they just kept on hanging up. Then I got a call the following day with a message that simply said “It’s Nicole from Asda can you call me back?” WHERE is Nicole? Not at the shop – I tried. So we had a four hour late delivery (partially missing goods) and no explanation. Appalling.

  • Danielle Andrews November 28, 2015, 7:31 pm

    I seemed to keep getting ignored, which is making me more upset with Asda that i haven’t shopped there since. Can someone plz read my complaints via asda customer service.

  • April tucknott December 9, 2015, 12:22 am

    Appalling customer service and no response from endless phone calls.

  • Mrs Greenwood December 9, 2015, 11:32 am

    I would like to know which charity and the o/o paid to them, from the money we have to pay for your company carrier bags now, please. We have asked in our local store, however they were vague to put it mildly.
    I did mail customer service last week, but as yet no reply.


    Susan Greenwood

    • Malcolm March 19, 2016, 3:08 pm

      One of the charities is for Altzhiermers disease.

  • David askew December 11, 2015, 1:05 pm

    Can you pass a message onto Hayley Tatum 07857925499 she has e mailed me regarding problems I’ve had at asda eastlands, I’ve been told someone called feroz will be in touch with me…if you can get a message to either I’ve now started at Newton health store and in till 10pm today Friday.0161 2275510 ext 220 I still want to share the problems I had as it so effected my health and life
    Regards David askew

  • Mrs Lynda Bartlett December 23, 2015, 8:54 pm

    I have today checked my asda recipt, you claim ‘ Price check your shopping with ASDA and the ASDA price guarantee will give you a refund if ASDA is more expensive based on mySupermarket’s price check, you do not state this only relates to 10 shops a month, i check my parents shopping as they have no computer therefore i have more than 10 a month, your statment is miss leading, i would like to know when you intend to inform your customers of this new rule.
    Yours Mrs LS Bartlett.

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  • LISA ROONEY-PHILP December 27, 2015, 7:45 pm


  • Mrs A McGlynn December 30, 2015, 1:47 pm

    I had a very bad treatment by one of the delivery staff, today 30 Dec 2015.
    He behaved so badly, because I asked him if he could help to get the grocery in, he eventually started to drop the shopping out of the boxes on the door step, he said he has other customers to go to, he then told me he is or was a Police Officer and worked for the Military Police, etc, he knocked at my home door at 11 am, was unbelievable, he could have got in a serious trouble, if he did this to any other customer, extreme contemptable behavior; I old him, I have Chronic Shoulders problems, he kept on his crude, uncivilised conduct, as if I am not there he came with an attitude, that I am at the brink of calling the MOD and the POLICE, I am worried now, he was sent on purpose, to check the place, I have a reason to say this.
    My son is at HM Forces for the last 10 years, his work from Weaponage Tutor, Tank Commander to PTI, etc.
    I tried to get to the in Gloucester Asda, Bruton Way, Mr James Whitehouse, but he was not there, his deputy, was far from helpful; whatever, he put me through to Scott, who was also rude to me and refused to tell me what is his role , so I can tell him what happened.
    I sopped at Asda for the last 19 years, I used to go to Cribbs Cause way in Bristol for 7 years , weekly. I have more to tell regarding this James, who delivered the grocery, that was offensive!
    I await your response asap.
    Mrs A. McGlynn

  • MR M GRIFFIN January 8, 2016, 3:44 pm



  • carl holmes January 10, 2016, 7:21 pm

    Iam a regular at asda especially one on woodchurch and have noticed huge roof space as a member of public who is keen to see emd pf fossil fuels what if anything are you doing to produce your own electricity the potentialnfor solar roofs like my local is enormous would cut your cost and help planet many thanks

  • M dunn January 11, 2016, 9:13 am

    I have been trying for 2 weeks to speak to someone regarding a private matter and can’t what’s wrong with this company no one can ever get back to you

  • Mrs davies January 23, 2016, 5:47 pm

    I have just been to asda in layerthorpe York and was overcharged £1.90 on 2 items. If I had not checked my receipt I would not have claimed my money back. On top of that I only had 90p in my pocket when I got home so am still a pound down. I am not a happy customer!!!

  • Jenny pitcher January 28, 2016, 4:19 pm

    I am absolutely disgusted at your organisation! I shop at the clayton brook branch nearly every day of the week as do my daughter and granddaughters. In early January I shopped here and at the checkout there were no bags. I was offered a freezer bag! I find this lack of organisation at such a large emporium a disgrace. Notwithstanding that customers now pay for packaging there was nothing to buy!

    I was in administration management for many years in South Africa and this would never have happened. Service was paramount!

    Last night my daughter and I visited the same store. Whilst she was manually checking out I noticed a supervisor (a short lady with glasses and a miserable face) watching my daughter intently. Eventually she approached my daughter to inform her that she hadn’t paid for her bags! She had but the supervisor must have missed it in her enthusiasm to “catch her out”.

    I understand the need for security my complaint is about the insensitivity of this one particular member of staff.

    Neither my daughter nor myself or indeed anyone we know who shops at asda, will darken your door again. We will in future shop at aldis who do gave bags and pleasant and helpful staff!

  • Maxine woodley February 2, 2016, 6:53 pm

    Why have Asda change the flavour of their packet oxtail soup it has not changed for the better there are a lot of people I know who use this and they all the same there is no flavour of oxtail and that has ruined the taste

  • Phoebe February 7, 2016, 9:56 pm

    I’m so unhappy !
    Was happy to go to Asda to receive my mum to be bounty pack on the 6/2/16
    When I arrived home, then realising that the bounty pack expired on 18/09/15 and all the coupons expired in 2015 I was really disappointed.
    You expect me to use these creams on my newborn baby when are out of date and not effective anymore !
    Really not happy with the service !!

    • Cecilia fairhurst September 3, 2016, 4:10 am

      I use your prescription collection service at ypur pharmacy in the Asda store in Skelmersdale Lancashire nd in the last Sox months this service has got increasingly worse. Complaints are met with condemnation of my GP surgery never once do they accept responsibility. I was put on Mezolar fentanyl patches but for some reason I was given duragesic and the pharmSist told me there is no difference even though an NHS directive warns not to change brands. Each month there are items missing from my prescription even though I have insisted on going through it with them. This is when they blame the GO this week after coming out of hospital after major surgery I collected my px only to find there items missing . . Again. I had then to attend the surgery and pick up px take it back to Asda and collect it the following day. I was assured that this soul not happen again. I put my medication seT Wednesday evening only to discover there was no co dydramol. I sent in Thursday and was told it was because my GP was using locums they got very nasty with me and refused to allow me a loan against the px and they are px only drugs. I could not get them til next week due to their negligence. This is not an isolated incident. Lots of people I speak to have the same problems. They do not seem to understand that when I am on fentNyl and co dydramol it is because I am in pain. It is not something I take for fun. Please sort that pharmacy out or I will go to the press and get local support from dozens of other dissatisfied customers.
      Hi is mot because I an choosey about what I take. Believe me I need my medication.
      Cecilia Ann Fairhurst (mrs)
      Tel 0169t322235
      Mobile 07725940e15

  • val gardner February 8, 2016, 1:01 pm

    Well after sending 3 emails with regards to how a member of staff was treated, whilst having chest pains ,it was awful and i come from the position of having had a heart attack not even knowing i had one ,i have before complained about staff and attitudes, but if i see something wrong i will speak out big time asda should be ashamed first of not getting back to me and firstly treating a member of staff in such a manner .

  • David Davies February 11, 2016, 4:31 pm

    Dear Sirs
    My wife and I were given Gift Cards as christmas presents but have been unable to redeem them.
    One card was used at the main ASDA store in Wigan and had a small balance left on it.
    Today the till at the Marius Bridge store refused to recognise both cards even when the customer services manager interviened.She did however allow us to use the 50p, this being the remaining balance on one card.
    She suggested we try and use the remaining remaining card at the main store.

    My concern is this,if the cards can only be used at certain stores, it limits its use and as far as I am concerned the incentive to purchase one.
    I will therefore think again about using or buying cards from ASDA.


  • Julia February 15, 2016, 10:17 pm

    I would like to talk to someone at head office about a colleague. I am a colleague and do not want to speak to someone from my own store. If someone could please get back to me with a name and email address that would be helpful.
    Many thanks

  • Alan Hayman February 18, 2016, 9:11 pm

    I havr stopped shopping at Asda/Walmart following the ending of their instore foodbank collections and the green token scheme for helping local charities. Wal-Mart and their US owners, the hugely wealthy Walton family will neither know nor care. However, the corporate arrogance underlying this decision shows that Asda is losing touch with UK public opinion. And that should worry the Waltons a lot.

  • patricia rice February 18, 2016, 11:32 pm

    on the sixteenth of febuary we visisted your store at atlantic village in bideford north devon .I was with my daughter my two grandchildren my neice and her two children. the youngest in a wheel chair, she has genetic problem called s.m.a which means she will never walk. we had travelled 15miles to get their. we had a very nice meal at your restaurant .then we decided to look at the clothes ,I bought a top and a dress, my niece choose a lot of tops for her disabled daughter willow. we ask a shop assistance if we could have the fitting rooms unlocked, we didn’t realise you don’t have any . The shop assistance said to me I quote “cant you read it says it on the door clear enough.” willow feels very conscious about being in a wheel chair . she is 12 and louise her mum also as a very tough life trying her best to do all she can for her, so she was buying a few tops for to go away for a little holiday. Then along came SUE ,we asked if there are no changing rooms could we try them on near the changing rooms. “no you cant, you are causing a hazard.” not to mention all the racks which is also a hazard. by now feeling very awkward willow didn’t want to try them on in the aisle so my granddaughter who is 9yrs old tried them for her and we guessed if they would fit. SUE the shop assistance then shouted” if it don’t fit you have 3 months to bring it back” then kept walking past us over and over again, weather she thought we would put some in our bags I don’t know? louise did complain at customer services . which they said sorry but that was that. spoil a other wise a good day. look forward to hearing from you. by the way there was a young lady had the same dealing as we did from SUE. she also felt awkward

  • Jenny February 19, 2016, 5:00 pm

    Wonky veggie boxes
    Today I contacted my nearest Asda store regarding the above item, only to be told that demand was outstripping supply. I was advised that 250 stores had been selected to stock these boxes but had sold out almost immediately and they did not know when more stock would become available.
    So I ask myself a) is there a problem with the supply chain or 2)are you trying to convince us that we would prefer “straight” veggies so no point in re-stocking them ?
    Your comments would be appreciated.

  • luz Stella Arias February 20, 2016, 7:19 am

    Dear Asda

    Concern: Promote services

    I am a Distributor of Utilitywarehouse and Asda is been in partnership with us quite recently. I would like to promote utility services in Old kent Road store to offer a great deals that utilitywarehouse have once people shop in Asda.
    Our company provide us an insurance so you cannot worry about it.
    Also I will bring my equipment like roll baner, stand and leaflets.
    I will appreciate you sooner answer and what the terms and conditions have to be if Asda give an authorization.


    Luz Stella Arias
    Utility Warehouse Distributor

  • mary guiness February 20, 2016, 5:10 pm

    I am absolutely fuming and disgusted with asda Queslett and the customer services I have been receiving.i made my first online order delivery on Wednesday 17th Feb 2016 and paid and booked my delivery slot for Thursday 18th Feb between 7 and 9pm as I’m waiting it reaches past 8pm and I receive a call from the store that something happened with the delivery driver and I won’t be receiving my delivery that night that someone will call me the next day Friday to let me know when my shop is coming.next day no phone call I’m ringing around and then accused of being a liar that my order had been delivered which it had not. In mind I’m 37 weeks pregnant with 3 young kids at home and needing shopping for the weekend dinners etc…so they tell me they will investigate and call back. Waiting no call back chasing up again. A next colleague says that u can get a refund or come in and collect it the cheek of them.they say again they will call me back. Still nothing.next morning now Saturday 30th still nothing I ring again and they say I can get my food delivered tomorrow.i am fuming.i got no food in the house and I done spent the money to them so I couldn’t even go elsewhere and a refund will take a few days. The customer service is disgusting and have no feelings to the customers done wrong and they want to offer me a 10 pound evoucher. What makes them think I will be ordering from them again? Still not resolved I’m in tears as I can’t belive the deal I have to go through just for my shopping that I’ve done paid for.and chasing up spending over £15 in calls.the said the manager will call me back in 15 minutes and 4 hours later guess what no call!!!just rung back and now they wanna offer me £5 pound voucher big drop and a call back in 24 hours.i am going out of my mind and so stressed.will never be ordering anything again from asda absolutely disgusted and shocked!

    • Siddhartha May 6, 2016, 12:44 pm

      Hi, I would suggest don’t get stressed about this. Just keep proof of your telephonic and email communications with ASDA on this matter. File a case in the small claims court. Claim compensation in lieu of mental anguish and trauma. You can do it yourself, online. If you have proper documentation of the issue and your communications with ASDA, then you will win the case. And this would teach ASDA to up the ante w.r.t. their customer grievances redressal process. Thanks

  • Ivan Idea February 25, 2016, 9:48 am

    I shall no longer be shopping at your supermarkets now that you have decided to become political and back David Cameron’s pathetic ‘deal’. Obviously you are just interested in profit .
    I’m backing Aldi whose products are cheaper and far superior

  • Lyn Spencer-Smith February 27, 2016, 3:33 pm

    Please note I am more than disappointed that I could not buy a veg box as advertised on television. If not ready to roll them out properly, do not advertise them for sale.

  • Jon Diffey February 29, 2016, 8:17 pm

    Ordered online hen received order many items rang call centre which is based in South Africa when suggested a simple call to driver might help was told can’t do that when asked for store phone number could’nt do that either hat a terrible service

  • marion cunningham March 1, 2016, 12:18 pm

    Can you please tell me why my local asda abbey park coventry does not stock calgon anymore
    thank you

  • Mohamed zubair ben-abdenseland March 2, 2016, 9:56 pm

    hi, I bought bananas at Asda in Wolverhampton. found within them like blood, and I want to know that this is normal, because I to eat them, above the touched it with my hand, and now I have fear because I had an injury in my hand, please I can report that I do not know what I have to do, if this normal or have to go to the doctor, I am very confused. thanks

    • Malcolm March 19, 2016, 3:06 pm

      Bananas with blood in them are injected with HIV according to research and to be aware not to eat them. I hope this isn’t the case.

  • dennis gouldson March 8, 2016, 2:27 pm

    contacted your optical dept. at bromborough wirral branch twice and left a message asking them to return my call and quote for spectacles for my wife who had just had a £380 quote from specsavers. No response even after a chase up call. Can only presume that ASDA are not interested in business.
    Your Wallmart at Bentonville Arkansas will be. Dennis Gouldson

  • Teresa saunders March 22, 2016, 7:51 pm

    I rang last week asking the question of where your grass fed lamb comes from and was told I would be emailed that afternoon. I still have not had a answer, as I told the lady on the phone sheep farming in Cornwall where we have the best climate to grow grass we don’t have grass here to fatten lamb. I look forward to hearing from someone with a answer.

  • Lorraine Mann March 28, 2016, 2:11 pm

    I wish to express my disappointment of a wasted trip to Asda Sinfin on Easter Sunday! Despite checking the website before leaving home which stated that the store was open 10-4 the store was closed. Many other people also arrived in the car park. Whilst I appreciate that everyone is allowed a break – this is not a problem- but please ensure that customers are accurately informed of intentions.

  • Rama March 30, 2016, 6:05 am

    Good Morning Sir,

    My name is Rama from India . I play the role of an Sourcing Agent sourcing all types of hometextile products directly from manufacturers of India as per the requirements of the American & European Buyers.

    I am looking for a job opportunity in your company to source all your Home textile requirements from India as well as doing the QC inspection, following up on production, shipment, sampling, designs,etc. for a monthly salary or on a small commission basis. I have got 12 years of experience in this field where I have got direct contacts with several manufacturers who will offer good quality products at competitive prices. The products that I source are bed linen, table linen, kitchen linen, living linen, bath linen, quilts, throws, cushions, towels, upholstery fabrics, decorative fabrics, Curtains, Rugs, Floor Coverings & fabrics of all kind.

    Earlier I had worked for 4 years for a Belgium Company as their Country Head for Indian operations sourcing their hometextile products, as well as doing the QC inspection, following up on production, shipment, sampling, designs,etc. on a monthly salary basis where I grew their business from India from half a million USD to 5 million USD. We had been supplying large volumes of Table Linen, Kitchen Linen, Bed Linen & Cushions products to Aldi Belgium. Aldi, France, Aldi Spain , Casa & Carefour Belgium.

    Given an opportunity I am ready to work for your company on a monthly salary basis or on a small commission basis.

    Looking forward to hear from you.

    Have a great day.

    Warm Regards,

    Mobile +91 90039 33055

  • christine rowles March 30, 2016, 9:06 am


  • Seema Bhalla April 1, 2016, 9:54 am

    Absolutely disgusted with current service, ordered 2 products online, quality wasn’t acceptable therefore requested a return. Was advised it would be picked up yesterday. No one came to pick up a direct trying to arrange another collection for today has been frustrating.

    So disappointed

  • Denise Muir April 2, 2016, 8:24 pm

    I have been led to believe that the photo dept in my local ASDA SLOUGH is to be shut down.
    I am thoroughly disappointed at this news. For several years I have relied on the expertise of the splendid staff Donna, Carol and Sylvia for all my photographic needs. They are efficient courteous and helpful and I doubt I will be able to find their likes anywhere else.
    I do hope you will reply telling me I am mistaken. Why does something need to be fixed when it is not broken?

  • John Sinclair April 4, 2016, 4:04 am

    Please, Can You HELP
    I have a clock that has failed, hoping you can find an answer, it is one I bought specially for my wife after 54yrs together.
    All I can give ASDA is from the back of the clock………….
    ASDA Site 36 17D.08.13.027
    Again Hoping You Can HELP
    With Thanks
    John Sinclair (Tel. 0131 443 3237)

  • Maria brooker April 5, 2016, 2:41 pm

    After a visit to yr opticians in yr hollingbury store Brighton for a replacement pair of glasses for my six yr old grandson was told he needs to get a new perscription from the eye hospital and that he should have gone for a appt in December.on ringing the eye hospital this morn it turns out his script is valid till June this yr.as I can quite understand it is the outermost importance for eyes to wear glasses.phoned asda and spoke to an assistant who was polite but have me no answer why this blunder has happened.I am fumming wasted all this time without my grandson wearing glasses.going to take him there thurs but then another 10 days to wait until they are ready.from one angry grandmotther.

  • PC 782 Simon Hemsworth April 7, 2016, 7:04 am

    Please could you supply details of a contact in loss prevention. I am a police officer based at Wombwell in Barnsley and there are serious concerns regarding one of your stores. I have discussed the matter with my line manager and we would welcome an opportunity for a meet up to discuss the issues.

    Kindest Regards

    PC 782 Simon Hemsworth
    Wombwell Police Station
    Park Street, Wombwell
    S73 OHF
    Tel 07760 334361

  • Amie April 7, 2016, 6:16 pm

    Today I had I the most horrible day why shopping at canterbury store never every in my life have I been made to feel like scum in till today I’m so angry and upset today i was band for asda for life because the stuff there believe I was trying to steel a shoe are u joking me a shoe not a pair a shoe I tell u want happened I did my shopping stop to pay my bills looked down at my daughter who in her buggy notice she only had 1 shoe on I know for sure she went in with two so I paid up the tracked back where I had been around the store got back where I started which is in asda’s George by the kids shoes as I wanted to buy my little girl some new shoes today but could find any I guess it must of fallen off there anyway so I was looking around for it and found it was hanging back on one of those shoe hangers as I bought them for asda a week ago maybe the person thought it just fallen down I dnt no anyway it was a bit tangle so I had to pull it off the hanger to get my little girls shoe back and coz they saw this on camera they just accused me of steeling a shoe instead of actually ask me what was goin I’m sorry but u dnt no treat people this way I walk out with the shoe in my hand before I was stopped if I was going steel it I would of tried to hide it .

  • mary April 8, 2016, 1:21 pm

    ASDA Poole, Dorset.
    Today no frozen products for gluten-free customers only vegetarian meals available. Very Disappointed!!
    When will products be there and please Increase your supply, as there obviously is not sufficient for the consumers in the area.
    Please let me know by return email
    Thank you

  • Neil Betham April 8, 2016, 6:31 pm

    I purchased 4 asda steak slices from asda queslet Birmingham in March and found my three year old boy found a large bone in the pie that he had put in his mouth I took the bone to the store at customer service they took the bone to be sent away for testing I received 10 voucher and was told I would here the out come of the bone all I received was a letter say sorry that my three year old daughter nearly choke on the bone in the pie which they got wrong it was my three year old son I was also told I might receive another voucher for my trouble but not heard anything yet I would like to no what animal the bone was from thank you neil

  • Carole Tompsett April 8, 2016, 11:53 pm

    Dear Asda management I have to praise the great team you have at your Hailsham branch. They go the extra mile to deliver brilliant customer service, you should be very proud of them.

  • Maureen Stewart April 12, 2016, 6:24 pm

    Can somebody please email me about an item that was returned to you via Chelmsford store as I have not yet received the promised refund.
    Thank you,
    Maureen Stewart

  • Thomas Kelly April 13, 2016, 2:01 pm

    The government put a cap on fuel prices price of oil is down so why are you putting the price of fuel up every time i go into your petrol station

  • Karen king April 14, 2016, 9:00 pm

    I have now brought 2 DVDs that are foreign language.the story reads in English but speech is in Spanish.I think this is very unfair,all you need to do is place a sticker on the front to depict a foreign language.I have difficulty reading small print as do many people.please stop importing foreign films!

  • Dionne Roberts April 16, 2016, 10:01 am

    What’s the point of having customer services at your Bexleyheath Store? I have been trying to speak to someone about having a shopping trolley collected from outside my property. Can someone please email me, as this is becoming a joke!

  • Malcolm clare April 17, 2016, 6:09 pm

    Hi everyone iam diabetic I went to visit my mam in a care home in Ormesby my sugars started to drop so I called to a asda store in Ormesby Middlesbrough to get a chocolate bar the store was just closeing I told them I was a diabetic and showed them the thing on my wrist that I was a diabetic and needed a chocolate bar they told me that they are closed i needed a chocolate bar i was willing to pay for it the staff give me a load of mouth and so I left i could of gone into a hypo 07957189459

  • stewart Smith April 20, 2016, 7:32 pm

    My name is Stewart smith and I have a condition called spinocellabellar ataxia. I am going to do a sponsored bike ride for ataxia uk.
    I was wondering if you could help me to get the bike that I need to do this as it’s a special bike I need as I cant ride a normal bike . I would like to do this before I get any worse and my mobility will go.
    The bike I need is about £2600 so I can do this ride from Ashford to hasting.

    I would like to raise a lot of money for this charity. I would be grateful for any help you could would be will to offer.
    Many thanks Stewart smith

  • mary murray April 22, 2016, 8:47 pm

    Bought mullerlight yoghurts today 22/04/16 that were out of date on 17/4/16. Took them back to my local asda and they offered a refund or replacement. Discusted!!!

  • Paul Everington April 23, 2016, 5:59 pm

    I have 3 complaints first is you have moved your child parking places at your asda stores and made the space smaller than before. There are more disabled than child places, you can’t tell me there are more disabled people than young children. Second complaint is child places are not policed be you and anyone is parking in them . Today I had a set to with a guy who had no children and did not give a toss when I confronted him about it. Getting feed up going in to your stores and can’t find a decent parking place. Also your trolleys should be better controlled as people just dumping them in front of people’s cars think your security should do more. Shopped at Lincoln at North hykhem store for years bring my daughter and Grandchildren every Saturday but if this continues I will shop elsewhere .

  • Stefanie Rogers April 24, 2016, 8:28 am

    I use your Tamworth store about twice a week if not more and quite a few times the price label don’t mach when they go though the till and whenever you get it checked your staff always come back say that your wrong I don’t know about making asda store better you need to make the ladies that stand chatting at the desk behind the tills treat the customer better. What ever happened to customer is always right? Its not just happened to me I know other people that have sad it to. I work in retail to.

    Thank you

  • Anna marie lea April 24, 2016, 8:36 pm

    24th april 16 went to asda at wolstanton in the coffee shop it was really cold got there fr 10.30 left at 11.20 even with a hot drink we left staff said it was cold and customer service we both ache all over this is the 4th time anna marie and ken lea

  • Anna marie lea April 24, 2016, 8:39 pm

    Why is it so cold in asda wolstanton it made us feel ill anna marie and ken lea 01270 753771

  • Linda kemp April 25, 2016, 2:23 pm

    I have done online shopping for a while now,and the last few times am not able to buy the things I want. I even tried putting the code numbers in and nothing happened. Complained before and a lady phoned me to tell me to do the exact thing I’d done anyway.NOT very good Asda, think its time to go elsewhere.

  • Mark April 26, 2016, 6:05 pm

    yesterday ASDA.COM where selling persil capsules of different varieties for 20p a tub. This was probably a mistake within 1 hour they where changed. when at 20p my partner ask some family members if they would like some and ordered 74 boxes of different types in total. she then had to order more shopping as it stated that it was a minimum of £25 spend for free delivery, so she ordered a total of £31 shopping including the said capsules. The order was accepted and they did not say that anything was out of stock. my partner received a time when it would all be delivered. today ASDA.COM made the delivery minus the persil capsules stating that suddenly they were out of stock . How amazing that is. They then charge £2 for delivery as she had only spent £19 because of the persil been out of stock what a cheek!!!!. So I’m now wondering if this is just some CHEAP TACTICS that ASDA.COM!!! are using by putting good on sale at ridiculously daft prices just so people will buy more shopping as you have spend £25 to have it delivered for free then saying that such products are out of stock .its win win for ASDA.COM. well I for one will not be shopping at ASDA again if that what they do .

  • Leanne rhodes April 28, 2016, 3:00 pm

    Please check this out, lovely to see one of your staff getting praised, wanted you to see this,

  • Cheryl walker May 1, 2016, 11:27 am

    Please supply coffee creamers such as international delight we are not just a nation of tea drinkers. I visit USA 2 times per year and bring lots back and they a very popular with people here Ty.

  • Adele Holt May 1, 2016, 2:15 pm

    Good afternoon, I’ve returned home this afternoon after being shopping in your asda store kendal to look at my receipt to find I’ve been over charged for an electric toothbrush I’ve just bought. I returned to store and showed Angela the customer service colleague where I bought it from and the price it showed on the shelf, as I showed her there was still 3 other tooth brushes on the shelf with the £5 price tag under. She asked for another colleague to come over and then showed him. Then returned to me and said there’s nothing they can do as the “barcode isn’t the same” even though the description was exactly the same. As a customer you do not check the barcode and it wasn’t his bid able until removed from the shelf. The difference was £9 as a multi million pound company I think this was awful customer service to have received. I’m a supervisor at a local diy store in customer services and without even being hessian to would have honoured this price to any customer. I would appreciate some feed back from this email.

  • vicki grew May 2, 2016, 7:10 am

    Good morning.
    I’m writing to ask if you are able to help donate anything, from soft drinks,snacks. To raffle prizes for a Macmillan cancer support charity event I’m going to be hosting to raise funds for this charity close to our hearts after a very tough year.
    I’m based in Wiltshire England.
    Thank you for your time reading this message.
    Mrs Grew

  • Mr Brian Loughborough May 5, 2016, 7:36 am

    I sent Asda a poem for Hartlepool Asda Uk.
    You said you liked what i had to say.
    It was about your 800g gram bread.
    I thought it was the best i ever had.
    In the next couple of months.
    I am hoping to do some live poetry.
    At middlesbrough University.
    So i am hoping your company.
    Will sponsor the best poem.
    1 time a month.
    With a small shopping voucher for the best poem.
    I think it would be tax deductible for you.
    Plus good publicity.
    In Middlesbrough for you.
    Then we could get the papers intrested to.
    So i think it would be great publicity
    and cost effective.
    For your company to.
    So all the best from me to thee
    and have a nice day from me to thee.
    Yours Hopefully.
    Mr Brian Loughborough

  • sandy May 8, 2016, 6:08 am

    I am concerned about training standards and customer relations at asda Gosforth.

    I phoned asda gosforth, requested the fresh fish counter, placed an order for a whole salmon.

    The female asda staff member that took my call was very pleasant and helpful, and told me I would receive a phone call in a few days time to confirm the salmon was ready to collect.

    But instead, I received a phone call from a male asda colleague informing me that my order should not have been accepted, that the lass that took my call did not work on the fish counter, that it was not possible to place an order for salmon, as the fish counter had no control over what fish they received and when.

    I placed this order especially in plenty of time so that I could cook the salmon for my Mum’s birthday party – she will be 87 on the 19th May.

    I am particularly aggrieved as asda’s internet site is currently offering whole salmon to internet customers.

    So why can asda not supply to in-store customers such as myself?

    I do not want to shop via internet, and do not want to ‘just pop in’ every day on the off-chance that there might be a salmon available.

    I had intended to buy all the non-perishable items for the party when I collected the salmon. I am aggrieved that asda gosforth have turned away my trade, especially as I have been a customer since the store first opened.

    Fortunately for me there are other supermarkets that are still happy to accept an order for a whole salmon by phone, and as I will have to go elsewhere to collect the salmon I will be doing all the shopping elsewhere too.

    I feel very let down by asda gosforth.

  • C Mason May 8, 2016, 5:55 pm

    Wrote to your manager at Sutton regarding filthy, stinking car park being used by vagrants or the car wash lot. Urinating under up ramp, stinks had to repark away from it. Car wash lot driving cars all over the place, wrong way, are they insured? Not got an answer from him. Useless manager. Emailed head office they don’t respond either. Do they think so badly of asda customers that they put up with this sort of environment when they shop there? I advise al who use Sutton, surrey asda go elsewhere or buy gas masks!

  • Andrew watters May 10, 2016, 5:27 am

    Purchased piece of beef on Sunday
    8 5 16
    Very disappointed was like leather
    Will not be shopping again

  • Rhona Rivers May 10, 2016, 5:17 pm

    I shop regularly at the Shoebuyness store, lately I have noticed the store is looking tired and in need of a revamp which hasn’t happened in an age. Also many of the shelves recently have been empty which bothers me immensely. It makes me thinks that it may be in financial trouble. Asda is a very important store to Shoebuyness and the surrounding area. We would hate it if was to close down. I would really like to hear your input on my opion and perhaps reassure me and many Shoebuyness shoppers

  • ken sullivan May 11, 2016, 2:06 pm

    Sir I am the rep for the south wales area of the uk miners pension scheme association, justice and fair play. This association was formed with the objective of securing justice and fair play for every person that has paid into the miners pension scheme. From 1994/5 the government as been taking 50% of the surplus, this is in a amount of £1m per day to date that is £9b that is the miners pension. To fight this we are doing a petition to go before the house of lords we must get 100.000 signatures . What we are looking for is to come to your store, so I phoned your store at merthyr in south wales where the lady on customer service told me NO and put the phone down this I found to be very rude. There is only 4 of us doing this in wales and we are all over 64 and at best we will only be at the store about 3/4hrs. we have been to 7 tesco stores in and around the area with a lot of joy. I hope you can help us with this thank you for your time .
    ken sullivan

  • mr g.a.leach May 12, 2016, 5:41 pm

    dear sir or madam
    just to ask your company to see if our blind social club can do a bucket collection in asda torquay and paignton information was taken in the asda store newton abbot and would be forward to head office we in torbay think the blind &visually impaired are forgotton when we need fund to get blind people out of there homes and back in the community and meet new friends and some fun try closing your eyes for 30 seconds and see what it looks like then you know what blind people go through
    many thanks g.a.leach vice chairman torbay social club for the blind

  • Md. Mazbha uddin May 17, 2016, 5:39 pm

    Hello Sir,

    Hope thing are good with you. Our organization name is “Kiam metal Industries Ltd.”
    It is the sister concern of BRB Cable Industries ltd. In Bangladesh we have better goodwill in kitchenware product.
    I am Md. Mazbha Uddin from Kiam Metal Industries ltd. I am doing job here as a officer Int. Supply Chain Officer.

    We are producing high quality No-stick product like( Frypan, Casserole , Kraai, Multipan, Dosa Tawa and pressure Cooker).

    We also producing Pressure Cooker and Aluminium product and Plastic food pot.

    In Bangladesh we are the Market leader in this category.

    We are exporting our product USA, Canada, Malaysia.

    If we want to do business with you r organization, can you tell me how the way i will go ahead.
    We want expand our market to your country. We are asking for your co-operation

    Md. Mazbha uddin
    Officer, SCM, Kiam Metal Industries ltd.
    Website: http://www.kiammetal.info

  • parkhouse sharon May 18, 2016, 2:53 am

    High just checking with you’se as I’m a valid customer I had my phone flashing hey quick grab £too asda voucher wile you can and this number was left +447825381327 iscitctrue yiur tex or a scam I deleted it tho why should it leave a number ty x

    • parkhouse sharon May 18, 2016, 2:55 am

      Should said £500 asda voucher

  • Barbara Ellis May 19, 2016, 1:06 am

    As a asda colleague with a mastectomy after having breast cancer I firmly believe that the George should be selling post surgery underwear in our stores and not just on line it would be so much easier and cheaper for me to buy my bras than going to debenhams or marks and Spencer also swim wear if I wanted to purchase a post surgery swim suit I would have to pay between 40-60 pounds which I think is way to expensive for me ,I.m sure asda can sell them much cheaper therefore selling more in the process .Thank you Mrs Barbara Ellis romford branch

  • Dawn Denman-Jones May 19, 2016, 4:13 pm

    This morning I went into the cafe at the Langley Mill Store which I have many times before when the food was given to me the fried egg looked raw so i sat down and cut straight into it and it was I took it back and said you have given me a raw egg the lady said (not the one that had cooked the egg) well do you want another I said not a fried egg no don’t you do any other she said yes scrambled which I wasn’t given the option in the first place so I let them do me another breakfast with a scrambled egg while they was cooking it I heard them talking and laughing about it the breakfast came and the egg was well over done which I understand it was because I complained about the raw egg but the mushrooms was freezing cold, no hash brown and the bacon was more than cremated which I have photos on my phone of so I just up and left complete waste of money and very poor customer service needless to say I shall not be going to the cafe again. Iv tried ringing head office and sending a e-mail and all have failed

  • Jeff May 20, 2016, 11:49 pm

    Had my first on line delivery today (20/05/2016) never again, my order was a disaster, I ordered 1.5 kg brisket joint for a Sunday lunch with friends and it was substituted with two slabs of braising steak, the free range eggs I ordered were substituted with caged hens eggs, the fresh chillies were rotten in the bag, I wasn’t informed of unavailability it just turned up on the doorstep, bottles of wine spilling out of the bags and left me no option but to drive to my local Tesco to save my weekend. Will not be using Asda.com again.

  • Sharon griffiths May 21, 2016, 3:04 pm

    Do not Parc in Asda in Bangor north wales been there in March to do my shopping which I spend £134.00 and to day I have had a fine for £120 pounds which they waited 2 month to send it phone the company (DRP) I told them that I had been there shopping and been to the caffe with my grandson they told me that I had to pay this or els not a very nice company when I phone Asda about this they said that there where 17 sign around the store when I went there and took photo off just the one I could find you had to go right up to it and it was on the caffe side which you don’t see and that was in Welsh I ask one of the staff where was the English one he could not point them out to me

  • Jamiewright May 21, 2016, 8:36 pm

    Hi just to let u know that if u let that pediofile back in your shop the one in hartherlylane Cheltenham I will be putting it on your face book and Twitter that yous leg a sex defender back in to your shop yous sick people

  • Susan nutbrown May 24, 2016, 11:58 am

    You should investergate your store in Lincoln nettleham fields.it’s run by a lazy no good boss who is always on his phone and dosnt give a shit about his workers. My son Aaron Wilson use to work for you up to a week ago when he killed himself through depression through money worries .he was looked over for promotion most of the guys he trained up for promotion first if your face fits and all that.You av lost a very hard working man. And av lost a very loving son.Asda price bill shit it should be Asda life.now I av to bury my son.you need to sort asda out Marc the boss needs to go he things of himself not his work force.plus my brother in law who found him by the way heard some of the shop floor workers talking about my son in front of customers he went to see Marc the manger but he wouldn’t see him.you need to sort this store OUT. Aaron always said the boss always put on a show for any visiting top brass.ask the staff wot it’s like most of them will say it’s good because when u leave they will lose there jobs.if u would to do anything for Aaron please don’t send flowers do a donation to cancer research uk in Aaron’s name.and sort the Asda store nettleham fields out.

  • dilys Towler May 24, 2016, 8:20 pm

    Why are the Queen gnome only available in England I live in Scotland and would like one for my mum’s 90 birthday it is not fair not to sell them in Scotland as she is the Queen of Great Britian

  • Tracey whittingham May 24, 2016, 8:24 pm

    As far as im concerned now ASDA DO NOT EXIST.. The problems i have had the last 2 shopping orders i really cannot give my custom any longer.. non-deliveries. Waited in all day…23 phone calls to sort out the issue….Then next day it was delivered with ‘8’ items MISSING!!…. Today delivery driver tried to deliver to my neighbour.. then moaned at helping as i am disabled…then lost his scanner, i dodnt have it!! Doh!! ….the veg was manky and not edible, crisps smashed as veg was packed on top and eggs broken…… lol.. joke joke joke!!!!!!

  • Louise archer May 25, 2016, 4:17 am

    I would like to put a complaint against one of your delivery drivers,last night whilst driving home (23-05-2016) I was driving towards long lane ,Halesowen ,West Midlands,(from Birmingham area)when I noticed a van keep driving up behind my vehicle,very close ,and made me extremely nervous ,at a point where I had to drive around an island as I couldn’t stop as your vehicle didn’t give me chance,and a vehicle coming from right hand side beeped me as it nearly hit my vehicle,after leaving the island asda vehicle was driving erratically and sped past me ,, I was shook up,and very unhappy ,the only pRt of reg I got was 15-odl it was around 9-50 pm ,, hope to get. Response of this email thank you Louise archer (07923191282 )

  • R Williams May 26, 2016, 11:03 pm

    Asda chelenham fuel station useless today found 2 pumps not working and a third no paper for a receipt the over 10 minutes to get someone out to get a receipt useless un manned fuel station needs staffing .

  • B BASSON May 31, 2016, 4:57 am

    bought JD 12 bottles on line. Got delivered Teachers instead. returned same time. paid £ 182.00 for offer but received refund 110.00 . £ 72.00 short over two months. complainted over phone but no respond. Am I dealing with THUGS.

  • Jules Ainslie May 31, 2016, 4:35 pm

    I volunteer with a foodbank in Isleworth, next door to your Asda store there. We’d like permission to allow people to donate items to a box located in this store. The store manager does not have the authority to give us the permission we need. It was suggested we contact your community contact. Would you be able to give me the details of the relevant person – the postcode is TW7, and I believe Kingston Upon Thames is our nearest larger store.

    Many thanks for your assistance.

    • S.Carr June 1, 2016, 9:54 pm

      On Monday 30th may 2016, there was a female driver by the name Paula, hessle rd store , who was driving with no seatbelt on & at speed , over 30. Very dangerous to herself and other road users.

      Needs to comply with road safety , &. Not doing Asda any favours .

  • DM COLEMAN JP June 1, 2016, 4:11 pm

    For some time I have been purchasing a brand of sparkling water called Eden Falls at a price of eight bottles for £5.
    This morning I find that the price had risen by over 10% !
    Is there a drought up there in Cumbria now that the floods have gone?
    Is there sudden increase in the price of water on the futures markets?
    Is this your new idea of Roll Back? or perhaps an improvement called “Roll over dear customer” ?
    I quickly checked with my local Aldi store and the price of their sparkling water has remained the same. Actually much cheaper than Asda.
    Roll Back? Roll OFF!
    Hey! Guess where I shall be shopping in future?

  • S.Carr June 1, 2016, 9:49 pm

    On the 30th may , there was a female driver Paula Horton , in hull not wearing a seatbelt , driving really fast , going towards north hull .

  • paul fell June 2, 2016, 12:27 am

    To whom it may concern. Dear sir/madam i would like to bring to your attention serious breaches of confidentiality within your asda pilsworth store in Manchester.please could you promptly advice all staff that confidentiality must not be broken and adhered to at all times.further more i would like to make a formal complaint regarding dignity at work policy.i paul fell worked at asda pilsworth for 5 years and recently was dismissed for challenging an asda colleagues inappropriate behaviour towards my 3 year old son 7 year old daughter and 15 year old daughter i was employed as an asda ace.after my dismissal the colleague one jeffrey evans verbally abused a female section leader yet mr evans remains in your employment.further more to my complaint asda pilsworths people manager mr nick wiggins approached members of staff to make false statements against me.this is unacceptable but i fear this will fall on deaf ears and nothing will be done about my complaint.please feel free to contact me on 07857453057. Thankyou for your time i look forward to hearing from you.kind regards mr paul fell.

  • Peter Macdonald June 2, 2016, 10:57 pm

    I have just had two sms messages telling me I have joined an ASDA weekly draw for a £500 ASDA VOUCHER and that £4.50 will be billed to my phone bill EVERY WEEK until I text STOP to 87772. I have done so.
    I did ask to join this weekly draw and have no intention of doing so
    Please comment

    Peter Macdonald

  • nigel evans June 5, 2016, 1:03 pm

    I wish to contact the store manager at Asda Wakefield not the one on dewsbury road by email

    Can you help

  • sheila humphrey June 6, 2016, 1:18 am

    Hi. Ive just returned from a holiday in Canada where my cousin pointed out a laundry detergent being sold in Walmart… made by Proctor & Gamble called GAIN. This is the best power ive ever used and the laundry sheets leave a wonderful smell on your clothes. Is there any chance of it appearing in the UK shop? Please give it a trial here!!

  • Mr Lee June 7, 2016, 3:09 pm

    Visited the cafe at Asda Carlisle this morning
    The food was good the staff were excellent and the plates were TOO SMALL.Breakfast

  • Mr r Ebdon June 7, 2016, 3:21 pm

    I am writing to you …because I have given up phoning and waiting forever for someone to answer …at my expence ….this is my complaint …in Feb one of your home delivery drivers smashed into the bumper on our van ….I informed asda at the time …and have complained ever since …and nothing has been done …they have completly ignored it …..but I am not paying for the repair ..when it is at your door …the driver knew what he did and aknowedge it …but still it goes on …I will not be letting this go …as there are no managers in the store …Swanley kent ….it is unlikely to get dealt with …..I am angy and disgusting at my treatment of this …..I worked there when the firm belonged to Asda and not Walmart since the takeover the place has gone down hill …..if I don’t hear from you …You will be getting a solicitors letter ……trust me I will not let this drop ……

  • Anthony Chappell June 8, 2016, 2:05 am

    I have been trying to get hold of Tony Wilson I have left a number of messages and he has not got back to me is there any way you could give him my email or Phone number please 07827785022. You can send his email to me so I can email him myself thank you.

  • Stacey ransom June 12, 2016, 4:23 pm

    On 7th June I visited the brighton marina store where I purchased munch bunch fromage frais pk 18 on returning home and after my sons had eaten 2 I realised they had an expiry date of the 2nd June I realise mistakes are made but 5 days is not acceptable when I took them back the lady at the customer service desk Liza did not apologise and in fact made it seem like it was my fault most unacceptable customer service also on the same day my son was hit on the head by a colleague knocking down boxes with baby products in again no apology very disappointed and angry mrs stacey ransom

  • Glenn Sunburk June 13, 2016, 10:17 pm

    I have been trying to apply for a post of World Buyer Job Ref:- 663961BR.
    It is proving impossible to log on,. I have visited the FAQ’s and followed the instructions but it will not let me re register or register with different information.
    Can you please help, ASAP, I don’t want to miss the deadline date.


  • Barbara Dymond June 13, 2016, 10:30 pm

    Best practise. For the past three days I have been searching for an elusive product, whole fresh salmon. This product has not been available at your Winsford, Chester Greyhound Park, Queensferry, Runcorn branches today and seems to be unavailable to your customers in the north west. I am surprised at this as you are advertising online and in newspapers that you have salmon on offer when in fact in my experience it is not. I have tried to contact your head office to no avail despite holding the line for twenty minutes today from 5:18 until 5:40, the ‘team’ could not be found to answer my call, Jemma or Jenna kept trying. I would like an opportunity to speak with someone soon. Tel 07834097754.

  • Hilda dixon June 14, 2016, 12:04 am

    Just purchased 28 pounds of flowers (one being a very delicate orchid) at Blyth Northumberland superstore and placed in small basket as to protect them. on my way to car was stopped by a store trolley collector and was told I couldn’t take basket out of store. Initially I couldn’t understand him and thought he was joking. I told him I would bring it back to the store but got its company policy . This is in front of other shoppers and I am so embarrassed by this lack of customer service skills, on returning to the store I spoke with the manageress who explained it was company policy. There are no signs informing customers baskets are not to be removed, the assistants at customer services offered to help me carry my purchases to the car. I declined their offer and got a refund. I am a mature lady and certainly do not require to be embarrassed outside our local store after an extremely long day at work. – unhappy customer

  • Mervin Wallace June 15, 2016, 5:37 pm

    Dear Sirs,

    On Monday 1st August the Official Opening Ceremony of the handover by Leicestershire County Council of the Sapcote Library, to a group of local village volunteers will take place at 10.30 am.
    We have very limited funding indeed, but would like to put on a really good show if possible.
    We would like to know if at that time you could help out by donating any of the following:

    Prepared Food or Food Products we could use for our buffet for approximately 50 guests.
    Bunting of any description.
    New or Used Books that we could sell on that day or at any future books sales.
    Any new products that we could sell at a Raffle.

    We are inviting the local press and TV News to cover event, and anything donated would be flagged up and accredited accordingly.

    Martin Withers retired RAF pilot and Vulcan XH558 Chief Pilot whose late father was a Fellow of the Libraries Association, and who is interested in the future of the library services both locally and nationally. As a Vulcan pilot Squadron Leader Martin Withers is famed for being part of the famous Black Buck Raid on Port Stanley during the Falklands Conflict. During his role as Captain of the Vulcan B2 Bombers, his mission Blackbuck 1 in aircraft XM607, was the only one to successfully inflict damage to the runway there. It remains the longest bombing raid in history.
    Another two special guests John Wood and Bob Miller are both volunteers with the Vulcan to the Sky, and have been for many years. Both have an in-depth knowledge of the Vulcan bomber and other aircraft. They were both co-authors of the book detailing 60 years of the Avro Vulcan, so we are delighted that they will be with us to compliment Martin Withers. There will be a chance to see a copy of the book and place an order for one with a special certificate signed by them and commemorating the event.

    And we are also very pleased to have local author Pamela Newton, whose book Doppleganger has recently been published, with us too.

    If you might be able to help us, I would be very grateful to hear from you.

  • Hilary Leahy June 15, 2016, 8:04 pm

    Hello I went to Twickenham ivy store .
    I bought a hoover a few months ago it stopped working today when using it they wouldn’t help me I haven’t got a receipt but the hoover is still in stock on the shelf it’s still in your stock so it shows its still new ish . I always visit the store all the time it’s out of order them not helping me the staff are always helpful but not this time . I’ve undergone brain surgery a few months ago I can not remember what I’ve done with the receipt I’m still recovering also on the box it has asda all over it
    Please help me

  • Mrs .Millman June 19, 2016, 8:57 pm

    On Sunday 19th June I spent 130 pounds in Asda in the bridge centre Portsmouth. I bought a bag of sweet potato and on putting my shopping away saw that the use by date was the 17th of June. Obviously I am not too happy about this. On average my shopping is 100 pounds plus per week. I have emailed you as the last time I purchased an out of date product and took it back to the store they did not seem too bothered. I am sure you can be heavily fined for having out of date stock on your shelves.

  • john parry June 20, 2016, 2:34 pm

    My son went to Asda Pyle this evening to buy a bottle of wine for myself and my wife. He is 19, drove himself there and had ID. He went with his 16 year old sister. The store assistant refused to let him buy it and said that it was Asda policy not to sell alcohol to him because he was accompanied by a 16 year old and he may give it to her to drink.
    1. I’m not sure of the legal basis of this decision. It seems discriminatory to me. If I were to go with my daughter to buy her cider to take to the beach, they wouldn’t question me.
    2. Even if legal, it is not logical as if it were for his sister, he can just go back without her later.
    Could you comment on whether this is Asda policy, or have the Pyle store taken it upon themselves to come up with this?
    I look forward to your reply.

  • David Dearn June 21, 2016, 5:53 pm

    can you please tell if you are going to put a service station on the car park like Wolverhampton please please the store is great idont like going Tesco for petrol

  • Steve price June 23, 2016, 9:11 pm

    Having ordered 60 1ltr of Asda Smart uhd milk yesterday,. I thought there would be no problem as we had done so before. The delivery driver explained that Asda didn’t have any in stock. I rang Brnymawr to complain and ask why they didn’t get some from Cwmbran store,wher they had 380 1ltrs of the stuff 😭 really poor customer service and I had to suggest to them how to resolve it. If they haven’t got any in store, it shouldn’t be on the website for people to purchase. 😈

  • C Underwood June 25, 2016, 2:51 pm

    I am unable to access my grocery account – whom do I contact? cannot see any contact on your FAQs page – thankyou.

  • K Driscoll June 26, 2016, 9:50 pm

    I have this afternoon been to asda in Totton Hants to find yet again every thing is being moved around again WHY it doesn’t make us buy more it just makes us bloody angry, it is normally the woman that do the shopping we make lists in order to where things are in the shop because we are usually on a time scale because we have a hundred and one things to do and guess what we get to Asda and some overpaid OCD he must have this because the store changes on a regular basis unlike Morrisons,Tesco,Sainsburys, Aldi and Lidl they keep things the same and maybe only change things once a year. Andy Clark leave things alone maybe who ever takes your place will have more sence. I was told by one of your work force this was all down to you Stop Doing it, it just makes us angry and if you are disabled as I am and have to keep walking round the store because YOU have decided to change things yet again it causes us to be in more pain get very angry and take it out on the poor low paid workers in the store to wich I did apologise . You wonder why lots of people now go to other stores well this is WHY !!!!!!!!!!!!

  • sue maltby June 27, 2016, 3:13 pm

    Mrs Sue Maltby, 15 Ash Road, Sandiway, CW8 2NU.
    Tele: 01606883596
    Order Number:70370181

    I have shopped with Asda online for a few months now as we have no
    transport and we are pensioners. The price has always been right and up to now the delivery perfect. But things have gone pear shaped, my delivery this Saturday 25.6.16 has gone more than pear shape.
    The driver dropped my shopping off not waiting for me to just have a once over and to quickly check it. So when we came to unpack what a surprise there were a good few items missing totalling £20 and most important a bottle of Volvic orange the top had been opened seal broken and about a third missing. Well when I rang customer services they did not see the problem in this anybody or anything could have been put in the bottle especially the age we are living in.
    I was promised a call from customer service yesterday no call, my goods are still missing, I have rung Winsford store and tried to get through to Crewe store nothing happening.
    I need somebody to take ownership of this problem and get it sorted.

  • MikeC June 28, 2016, 3:33 pm

    purchased a basic microwave model P80D20ETP-YWA 18m/ 2yr ago, batch no. 12/29/13. the problem is that the rotating wheeled assembly is abrading the running surface below to the extent of destroying the enamel and exposing the pressed steel base plate; which in turn is subject to unseen corrosion arising from condensed water vapour. Resulting in the classic case of soft wheel embedded with hard debris wearing an equally hard support surface.
    Question: micro wave radiation leakage issuing from casing; is this a long term potential health hazard? is there not a H&S issue and should there have been a product recall or has there been — Hatfield store had no knowledge.

  • Sophie June 28, 2016, 4:01 pm


    You sent me a reference but have said her name is scan, can you please confirm this is a typo.


    Court Drive, Dunstable
    LU4 5JD

    Dear HR,

    REFERENCE REQUEST: Pauline San – Self-scan Assistant

    You have been nominated as a referee for Pauline San and it would be appreciated if you could comment on the following items and return as a matter of urgency via email (from your work address) or by fax to 0207 184 9141, 0044 207 1849141 (Outside of UK).
    Please note: we can accept references returned via your company email address or company fax. It is also requested that you fax the reference back accompanied by a piece of your organisation’s headed paper stating that this is an authentic reference for the candidate.

    What dates did the applicant work for you? Start Date: 01/10/2010 End Date: 30/09/2012

    Professional relationship to the applicant: _______________________________________

    Reason the applicant left your organisation: _______________________________________

    Outstanding Good Satisfactory Requires
    Improvement Inadequate
    Organisation skills
    Ability to stay calm under pressure
    Communication skills
    Attention to detail
    Creates and/or follows processes accurately
    Juggling and prioritising tasks
    Knowledge of SIMS
    Demonstrates initiative
    ICT competency
    Flexibility and adaptability
    Ability to work as part of a team
    Ability to work on own

    Are you completely satisfied that this person is suitable to work with children / young people? Yes / No
    If no, please provide details:

    Would you have this candidate work for you again? Yes / No
    If No, please specify the reason why

    How would you rate this candidate’s suitability for similar work opportunities? Excellent / Very Suitable / Not at all

    Other Comments (optional):

    Signed Date

    Print Name Title

    This document is subject to the Data Protection Act 1998 ((United Kingdom & European Union).

    Sophie Thompson
    Support Consultant – Reception

    Tradewind Recruitment and SANZA Teaching Agency treats all references received with strict confidentiality. Please be aware that an individual can obtain a copy of a reference written about them under the provision of the Data Protection Act 1998. In such circumstances, Tradewind Recruitment and SANZA Teaching Agency may have no option but to disclose the reference. Tradewind Recruitment and SANZA Teaching Agency may also share this reference with schools who are considering engaging the applicant in work. If you wish for this reference NOT to be shared with potential employers, please tick the box. □

  • Gail hudson June 28, 2016, 6:31 pm

    I have tried to log in repeatedly to apply for a position and keep getting told I have a invalid email and password even though I only have one email account can you please help me sort this out

  • MikeC June 29, 2016, 2:35 pm

    Reply awaited, re-failure of Microwave P80D20ETP-YWA and erosion of base plate.
    question of H&S issue of potential radiation leakage to user.

    Posted on 28th June 2016

  • hogg June 29, 2016, 9:03 pm

    All yourf vbloody phones are down!!!

  • Shelly wallace June 29, 2016, 9:32 pm

    We shop at our local asda Stanley weekly and spend approximately 150.the staff are extremely helpful and friendly and we know most of them by name.whilst shopping this week we noticed the staff having to deal with complaints from customers the entire way around the shop.The entire stock has been moved around, which isn’t a problem to all,however I was not able to buy the usual products being told, the lines have been stopped due to streamlining? Very disappointed as I had to use another store to obtain these items.surely shoppers could have been told in advance that this was happening and some items may not be available prior to the event. I was really put out.it sounds petty but it really did put us out.as a customer I just wanted my point heard. Thankyou

  • TRIANA FROST June 30, 2016, 2:54 am


  • joan todd June 30, 2016, 5:51 pm

    I think the country should have a referendum on stay or leave item on the same shelves in your stores.
    I have just spent the last hour trawling around in my local Asda trying to do my weekly shop, I have returned home totally exhausted as the items are all in different places .
    Do you not realise humans like routine and hunting for food went out in the stone age .
    Your planning dept need a reshuffle how do you come to a conclusion that salad dips go in the isle with your uncooked meat ( no sense ) come on Asda think of your customers and also staff who do not know where things are .
    Your staff are very apologetic and loyal to you , but I can not think your customers are.
    Maybe it is a marketing ploy or maybe I just do not get it , Maybe next week I will have to try Morrisons, or Sainsburys < or even Aldi and Lidl.
    Less stress makes for Happy shoppers get public opinion and get your act together.

  • kerry waring June 30, 2016, 9:08 pm

    can you tell me about i win a gift card is this turn

  • Christine Dingley July 2, 2016, 6:43 pm

    Halesowen store – went shopping this morning (02/07/16) there were no trollies or baskets, I need a trolley as I use a stick and find it difficult with a basket. After waiting 15 minutes there will still no trollies and I went to the checkouts for a basket.
    I only bought a few items as I was struggling, at the checkout there was two reduced chocolate bar which I added to my shopping. When I put some strawberries on the till I noticed that one was mouldie so I asked the cashier (Emma) if she could change them. She called the Supervisor saying that she was ‘fed up of this, I going home, they think I’m joking’, then she just went on and on about Asda, other colleagues and what seems to be a favourite of Asda staff is ‘I’ll be glad when I’ve finished, I’ve been here all day’. She then came to the reduced chocolate bars and they would not scan, she huffed and puffed and called the supervisor who told her to enter manually, she made such a fuss I told her to forgot the chocolate bar I didn’t want them anymore, with which she threw them back.
    I took my shopping and Asda staff were blocking the entry to the escalater so that they could bring the trollies down, there must have been all the trollies the store owned. We were then moved like sheep to use the lift of which one was out of order.
    I have never had such a bad shopping trip, ever, it will take a lot for me to use this store again and I’m sure there were others this morning who felt the same.

  • Avril July 2, 2016, 8:07 pm

    Asda is wondering WHY their sales are going down? I can tell you the shelves are never full. The pet Isle is the worst, I can never get what I want and have complained numerous times and still NOTHING has been done. I was in our local shop today at 2pm Saturday afternoon guess what there were NO fresh fruit pies on sale and nobody in the Bakery to ask about it. I was not the only customer complaining about it, but if I make a complaint at customer services STILL NOTHING is done about it.
    I have tried going to other Asda stores in my area but they are all the same, they do nothing about increasing stock levels.

  • Anna lea July 3, 2016, 12:14 am

    Sorry but I did the £100voucher saying I had won it never came through big disappointment

  • Mrs Barbara Pugh July 4, 2016, 2:08 am

    I am a customer of your Wrexham, North Wales branch and have been for the last 30+ yrs spending in excess of £100 per week and have never had cause to complain before as the store and staff are exemplary, however. Last Thursday 30th June 2016, I purchased a bouquet of flowers that had a guarantee for 5 days on them. By the next day they had started to fade and by today Sunday 3rd July the roses have died and gone brown and the spray carnations are wilting. To say I am disappointed is an understatement as I always buy fresh flowers. I thought it best I bring this to your attention.

  • Caz July 4, 2016, 12:36 pm

    For over a month now we’veh had constant trouble getting nappies. This isn’t just our local store, it’s other stores too! Bridgend and Pyle stores at least. Pampers size 6 pull ups seem to have become gold dust! I’ve repeatedly caught staff (including management) and nothing has changed. I was told by a lovely lady yesterday that they are ordered in sets of 5 boxes. The deal you have on is 2 for £18. Naturally this leaves one sat on a shelf preventing more stock being ordered. Demand has been high since you stopped stocking the 6+. Why has nothing been done to address these stock levels? If nothing changes we’ll have to take our weekly shop elsewhere.

  • roy stocker July 4, 2016, 8:17 pm

    can you please tell me,why is their no walkers stars crisp{plain}in any of your stores.this has been going on for weeks now.on another matter,i e.mailed you weeks ago,regarding the matter of the waiting time myself and other customers were kept waiting at your customer services desk at your ellesmereport store.your members of staff were to busy talking to each other,with their backs facing us,this happened again,at 1400hrs today.totally unacceptable.thankyou

  • Trish Templeman July 5, 2016, 7:14 pm

    The powers that be want us all to be fitter and eat healthier, up to now i have been able to find the products i need to achieve this in Grantham Asda, but since re branding a lots of these products are no longer available, this saddens myself and fellow Slimming World followers. Here are two examples of this, Porky Whites Light Sausages and Asda fat free Cottage Cheese, im sure there is going to be more items to add to this list as i run out of products. I wait to see how your reply to this problem, thank-you.

  • Peter Davidson July 7, 2016, 8:26 pm

    Dear Sirs,
    As a very old Grocer(I started at age 7 in 1940) and ex Buyer for two private Multiples ,and stock controller for a grocery wholesaler I really must comment on the latest changes to your business. I started trading with your Penryn store as soon as you came to Cornwall. over the years we have been with you ,various products that WE need have been removed from the shelves OR not been re-ordered . The latest re positioning of many products has finally forced me to write. Having to ask where products have gone is very counter productive for your staff and time consuming for your throughput We have been Forced to shop at Tesco, a company I HATE,for many products you do not carry any longer or have “hidden” elsewhere.
    Please give these comments to a Director or senior Buyer,I await a reply.
    Peter Davidson

  • Ann Alao July 7, 2016, 9:43 pm

    Appalling customer service at your Beckton store. There is this one Asian lady on the self checkouts who hovers behind me every time I visit and insists on double-checking my receipt each time. This is nothing short of harassment.

  • Clifford Brown July 9, 2016, 4:24 pm

    Please can you tell me why you have stopped selling Kingfisher boneless skinless sardines. These are the best saredines you can buy .
    Thank you.
    Cliff Brown.

  • Ian Smith July 13, 2016, 3:19 pm

    I assume the emails I have been receiving entitled ‘ASDA rewards’ are pfishing scams. I have been deleting them, but perhaps others need warning.

  • Grant mcallister July 14, 2016, 9:35 pm

    The WORST customers care/services I have ever experienced! On two occasions I was told I would be called back ……which NEVER HAPPENED! and today one of your ever so polite “case managers ” at your head office had the politeness to HANG UP !! and still waiting on an answer to email I sent ! I’m only annoyed with myself for all my custom I gave your stores up until now !! You CLEARLY DO NOT CARE ABOUT YOUR CUSTOMERS ONCE YOU HAVE THEIR MONEY.

  • Belinda Pollard July 17, 2016, 1:22 pm

    I have a complaint and a compliment.
    My complaint is every time iv rung customer service, I can’t always hear what they are saying. Which is not helpful .
    On a good note , I’d like to tell you how fantastic your fresh curries are . At £3 they are well worth the money. very tasty and I’d be happy with one instead of a take away . Other supermarket curries we have tried taste very bland , acidic and too much like just tomatoes. I have recommended them to all our friends and family. Thank you

  • Doreen Foy July 18, 2016, 2:55 am

    I had a delivery yesterday, Sun17/07/16 order num, 18057910168. I had to make two calls yesterday to your on line services, I am having chemo so am not getting out as much, so I wanted to try you can orange to see if I could drink it because I’m having problems, when I looked at my shopping they hadn’t sent me any, then about 1 hour later I realised that I ordered large chicken and that wasn’t in with my order. I get asda a lot because of my illness and now I am worried at how many time this has happened and I have never checked my order, I live on my own and don’t no if I want to continue with asda anymore. Yours Mrs D Foy

  • Nicola Gregory July 18, 2016, 7:53 pm


    I came across the article below re people with autism and a ‘quiet hour’ for shopping, which is great news but I wondered, could this not easily be broadened to accommodate people with dementia too?


    I’d be grateful if this suggestion (if not already applied) could be passed on as appropriate.



  • Josephine July 21, 2016, 11:07 pm

    I am from the south of Ireland and trying to order a lantern on line to be delivered to Omagh NI but your website will not accept my order as I do not have a NI phone no can you help 😩
    Josephine mcgread

  • Mrs Carole Barrett July 21, 2016, 11:20 pm

    Visiting Bournemouth Castlepoint store with my 90year old Mother today her mobility is very poor. Entering the shop pushing the trolley which I attach to a wheelchair a lady said to me that she had been waiting half an hour for a wheelchair now she was shopping elsewhere. I sat my mother on the only chair available which was situated but he queue for McDonalds which stretched to the entrance of the shop. Waiting 20mins I went to ask about there wheelchairs, The answer was they are in use. Another 10mims I asked again was then told one had been stolen the other in use. The security guard then went round the store looking to see who was using the wheelchair but was unable to find it. He then suggested I put my mother in a mobility scooter, she’s never driven in her life. My mother is now getting very agitated with all the people surrounding her going into McDonalds so I said we would not be shopping here today so we left, she found today’s experience very upsetting as she loves her outing every Thurseday afternoon. Please could something be done as this is not the first time this has happened and my mother would be very upset if we couldn’t visit your store again as she loves to see one of your staff members Andrew.

  • Alison coleman July 22, 2016, 6:54 pm

    I went to asda restaurant in patchway Bristol, I couldn’t believe there was only one person behind hot counter doing cooking and severing. Picking up food with her hands . Once severed only one person on tills so ended up with cold food. This is not a one off its happening all the time , the restaurant at lunch time should have more people working there as two people cannot run that place at lunch time.

  • Jean Smith July 23, 2016, 4:56 pm

    CUSTOMER SERVICE what customer service they contact you once and then its chase, chase, chase. my family and I had to cut a holiday short 7 weeks ago because of their camping stoves. I was promised a call back within 42 days. Im still waiting

  • carol July 23, 2016, 9:03 pm

    I am fed up with the service on the cooked chicken and pizza counters. The staff see you waiting then go to the back behind the screens. Then after 5 mins return and serve you, with no sorry to keep you waiting. Today two people give up waiting on the pizza counter and I had to ask some one filling the shelves could they please get some one to serve us. Install a bell or retrain staff, so there s some one always on the counter and not chatting to their work mate which also happens. Or perhaps remove the screen so they no some one is waiting and they have nothing to hide behind.

  • Deanne royall July 27, 2016, 1:44 pm

    I am absolutely disgusted with the way asda treats it’s customers.im fixable and shop at morrisons but when I’m in a bad way I have to do a online shop with asda.evey time I order I have replacements due to the staff to lazy to shop properly for the customers. Last fortnight I ordered a price of pork priced st £3.00 I got a replacement piece costing £6.00 and was expected to pay the £6.00 disgusting.
    Then to top it off I paid for my shopping to arrive between 1.00 send 4.00 so made arrangements to take my kids out at 5.00. I had to cancel my kids going out as my shopping didn’t arrive till nearly 2 hours later.when I phoned at 5.00 it hadn’t left the shop. The driver rudely got out and said you don’t look happy….well no your 2hours late.he then said some customers orders are 4hours late and some may not get there shopping so think yourself lucky….I’m damn well sure my kids aged 13/ 4 and grandson of 2 years thought themselves lucky as I had to cancel there fun for the evening.i then looked at the sheet and so many replacements more than normal but one in particular tipped me over boiling point.i wanted a pack of 6 frube yogurts for my kids I had a replacement of one large pot of low fat yogurt. How is that a suitable replacement.so I told the bloke to take shopping back fumeing. I’ve been back on phone today with bank and asda trying to get money back so I can go do a shop to be told asda have to give me a code to release the funds from bank and asda reckon they can’t give me one.my bank can’t release funds till 3rd August. Great so my kids got to go without food till then. So they missed out on going out last night now miss out on food bits.
    I’m disgusted with the way asda treats it’s customers I usually spend loads fitting my kids all out with uniform and shopping.well I won’t be returning to asda and I definitely won’t be recommending them either.fumeing is an understatement

  • Deanne royall July 27, 2016, 1:52 pm

    I am absolutely disgusted with the way asda treats it’s customers.im disabled and usally shop at morrisons but when I’m in a bad way I have to do a online shop with asda.evey time I order I have replacements due to the staff to lazy to shop properly for the customers. Last fortnight I ordered a price of pork priced st £3.00 I got a replacement piece costing £6.00 and was expected to pay the £6.00 disgusting.
    Then to top it off I paid for my shopping to arrive between 1.00 send 4.00 so made arrangements to take my kids out at 5.00. I had to cancel my kids going out as my shopping didn’t arrive till nearly 2 hours later.when I phoned at 5.00 it hadn’t even left the shop. The driver rudely got out and said you don’t look happy….well no your 2hours late.he then said some customers orders are 4hours late and some may not get there shopping so think yourself lucky….I’m damn well sure my kids aged 13/ 4 and grandson of 2 years thought themselves lucky as I had to cancel there fun for the evening.i then looked at the sheet and so many replacements more than normal but one in particular tipped me over boiling point.i wanted a pack of 6 frube yogurts for my kids I had a replacement of one large pot of low fat yogurt. How is that a suitable replacement.so I told the bloke to take shopping back fumeing. I’ve been back on phone today with bank and asda trying to get money back so I can go do a shop to be told asda have to give me a code to release the funds from bank and asda reckon they can’t give me one.my bank can’t release funds till 3rd August. Great so my kids got to go without food till then. So they missed out on going out last night now miss out on food bits.
    I’m disgusted with the way asda treats it’s customers I usually spend loads fitting my kids all out with uniform at asda and shopping.well I won’t be returning to asda and I definitely won’t be recommending them either.fumeing is an understatement

  • Patricia Azuoma July 27, 2016, 7:15 pm

    Dear Sir/Madam,


    On 20th of August 2016, the Imo state education trust fund of Nigeria UK chapter would be organising special community BBQ for children in the Hither Green South East London area. The event will include games, inspirational speakers talking about support for education in Imo state for children in need, raffles, food, and more.

    We would be grateful if you could support our children’s BBQ day. We anticipate over 200 people attending this event, and the children are running much of the programs.The following are what we need below;
    Donations of food, drinks and any children activities to be used on our event BBQ day

    If you are interested in sponsoring me, please give us a call or email or contact us with the address below. Feel free to contact us with any additional questions.

    Thank you for your time.

    Best Regards,

    On behalf of Imo state Education Trust Fund
    Ms Patricia Azuoma
    19 Atrium House
    459-463 New Cross Road
    London SE14 6AJ

  • Jack Thompson July 28, 2016, 5:16 pm

    HOME DELIVERY. I have been on the phone to your Keighley branch and to the 0800 number for over half an hour and whilst the people were great as usual, I got nowhere. Last week I received 5bottles of wine at £5 each but I had ordered incorrectly. I simply want to return 4 of them. Your driver is due in an hour. I shall ask him to accept them for credit. If this fails then MORRISONS HERE I COME. Please reply ASAP

  • Pat skey July 29, 2016, 1:39 am

    I always buy the single 9bar glutton free 50p each. I now can not buy them single I have to buy them in a package with 3 bars in at a cost of £1.99. So the package is costing me 49p. This is outrageous. How can you justify this.
    Awaiting your reply
    Many thanks
    Pat Skey

  • I.S.MELDRUM July 29, 2016, 6:32 pm

    Today whilst shopping at your Arnold Store, I had a bit of a run in with one of your staff. This was to my wanting to buy jars of coffee. I was informed that I could not buy the amount that I required. At first I thought the staff member was having a bit of “friendly” banter, in saying “Why have you got so much coffee?”. My reply was cause,” I drink so much “. She then told me that I could not have that amount. She then told the till operator not to ring it threw as she was going to make a phone call. After said phone call she came back and told me I could only have 6 jars. I asked why, to which she said, “IF YOU BUY ALL OF THAT COFFEE THEN NO ONE ELSE CAN”. This I found highly funny, of cause no one can buy it if I have bought it. Now don’t get me wrong but I was under the impression you went into shops to buy items from the said store, or has this idea changed? It reminded me of my time in the Royal Air Force when you would request an item from stores only to be told, “we have only one of those so we can not give it to you incase someone else wants it”. I then said if there is a limit on the amount that can be purchased why was no notice on display to that effect. Staff member said we are not allowed to do that. So when I said that in that case what is to stop me going around again and buying more jars of coffee. Oh no you can not do that. So please tell me when I can go and buy some more jars of coffee? Oh buy the way this item is NOT on special offer. I would be very grateful if you could let me know whe Ican buy some more jars of coffee.

  • Mr Mark A Davis July 31, 2016, 11:30 am

    Subject: Re: my name is Mark Davis…. Last order I had months ago…. The delivery guy demanded help up the stairs, I said I’ve got hernia & back problems reason I’ve ordered online… He then said he doesn’t have to deliver to me…. He then said I’m not your slave.. Sorry but i’ve never had abysmal service like this from sainsburys…. Reason I have not ordered from you since & most of my orders are over £100…

  • MR KR HOLLIER August 1, 2016, 10:33 pm

    I am sorry for this comment , after using ASDA isle of dogs (canary wharf) since it opened many years ago. We spend average £200 pounds per week.
    Today was my last visit. Reason is the store is a disgrace to your name .
    1 shelves stocked wrong prices wrong. 2 Dirty ignorant staff. The food is all
    over the place. 4 The certain members of the workforce I use the word work
    slightly off the cuff, they are like a little mafia jabbering in there own language between themselves ,I wish my working life was so easy and fun.
    As I say sorry but that is enough.

  • Tracey smallman August 2, 2016, 9:41 pm

    I was just wondering if u was going to stock any more of the ham hock in parsley sauce and mash ready meal and the haddock in mornay sauce ready meal I’ve only had it once in the tonypandy store and u haven’t had it since I can get it in other asda stores but they are a long way from where I live tonypandy is the nearest store for me

  • Cianne August 4, 2016, 3:34 am

    Faulty washing powder that has been tampered with did complain O adds in Cippenham nothing was done

  • Anthony Barnes August 4, 2016, 4:04 am

    I understand that you have opened a halal butchers in high Wycombe not a good idea asda because you have just lost British customers big time as I have just seen on a news article. This is Britain and this will not be tolerated by us legal owners of Britain under the magna carta. You have made the biggest blunder and now you face going bust through your own stupidly the government is responsible for the mess in our country but we voted leave for good reason. Not for this to happen in our country thank you because you are now seen as a disgrace to Britain. I will not bother shopping at your supermarkets ever again unless you put this right and remove the insult from your store.

  • Lynne Moore August 4, 2016, 4:13 pm

    Our store in Basingstoke seems to have stopped stocking the Asda Chickpea Dahl. Can you tell me if this is something you’ve stopped doing or is it just the Basingstoke branch stopping stocking yet another item. Thanks

  • dipa thakore August 4, 2016, 9:13 pm

    Can somebody pls contact me. I havnt heard anything from yourself after slipping in your store in Maybury Woking Surrey. I am looking to make a claim. I have damaged my back. And have been to doctors. And will be having x-ray done on lower back and bottom. I would a copy of cctv of that day. Which was on 24th July 2016 on Monday. At about 9.15am. I have spoken to your staffs at maybury Asda. They says they seen cctv and seen I did fall. I would like this CCTV footage pls. Thank u. Miss Dipa Thakore. I am prepared to except an out of court settlement if compensation is reasonable. Otherwise I will be in touch with my solicitor to take this matter further. Yours Miss D. Thakore.

  • barbara roberts August 5, 2016, 1:15 am

    hi i took my grandson to your lancaster store today for lunch the beefburgers were terrible hard as anything i did complain to the woman who worked there she offered to replace it but i declined ..really awlful burgers .

  • Lynn Sedgwick August 5, 2016, 12:48 pm

    Why is it that asda at wigan soho st, stop selling everything I have bought for years, like volvic stilled mineral water, ocean spray cranberry juice with blackcurrant. Now it looks like they will stop selling my arnica honey as it is temporarily out of stock, ‘temporarily’ means weeks and weeks at this asda as they are an absolute joke at restocking and when they do manage to restack the shelves it takes them hours as staff spend all there time chatting to other colleagues. It really anoys me that I have to travel to sainsburys to buy my water and juice. It is surpose to be a Walmart whereas you can buy everything under one roof, it’s getting more and more like ali selling cheap unknown brands, I’m getting so fed up with it that Im going to do all my shopping at sainsburys. When I’ve asked why they stop selling the items I buy I’m told they don’t make it anymore which is a lie as I buy my products from sainsburys.
    Regards lynn sedgwick.

  • DAVID STEED August 5, 2016, 5:22 pm


  • Liz Murdoch August 8, 2016, 4:18 pm

    What do I have to do to get a reply from your company? I have been in touch since 24th July and have done everything I was asked to do. I sent a complaint to your customer service team on 25th July and still waiting on a reply, even though your website said someone would be in touch within 24 hours!!!!. I called again on 2nd August and got to speak to a “Manager”…… who said he would deal with my complaint personally and get back to me later that afternoon, needless to say I am still waiting…………
    Your Customer Service is appalling and I have never set foot in one of your stores or used the online service since 24th July and I won’t be ever again. Needless to say I have also bad mouthed you to my family and to anyone who will listen. I have never been so disgusted at any service I have received as the one I have from you.
    Does anyone actually read these and answer them?

  • Julia stanlick August 9, 2016, 12:55 am

    On Tue 2/8/16 I went to Asda Cheltenham store to do a “top up shop”. With me I took the flowers, that my daughter bought for me from asda, the Saturday before as “pick me up” as my husband {her father}was in hospital having had heart surgery. Sadly these flowers had started to wilt but as I was needing some groceries anyway I would take them to the customer service desk as their quality was poor. The assistant at the desk told me that as there wasn’t a receipt that they could well have been bought at a reduced price, so couldn’t do anything .A manager just happened to pass by when the assistant mentioned this to him and without a look to acknowledge my presence looked at the flowers and said without a receipt nothing can be done. My daughter did not buy them at a reduced price.
    The result of this encounter, as the first time I have ever had cause to complain at your store. I am still annoyed that your company seems so uninspiring and short sighted because I didn’t bother shopping at asda that day and went to the nearby Morrisons in fact I will not be shopping at asda for sometime, if at all, as Cheltenham is lucky enough to have all major supermarkets and others in the area.
    Yours sincerely Julia M Stanlick

  • lyndsey veale August 10, 2016, 8:42 pm

    Hello i am writing to complain i have been having problems with your strawberrys going mouldy and the milk going off, i have took them back once but as a regular going in your store i am too embarrassed to do so again. Im not one to complain but its like 2.50 a time and it all adds up
    Yours sincerely
    lyndsey veale

  • audrey ellis August 11, 2016, 4:41 pm

    Hi iv been using your online shopping for myself and my mum for sometime now. My mother’s shopping is every week and I am just writing to complain about the service. The ayr branch is so badly run and staff can be rather rude sometimes. I went in the other day to say thst they had not put the money back in the bank to be told that I had not waited long enough but i had so I phoned two days later ro be told that it wasn’t den on the system and no apology the man was rather rude on the phone. And also a few month ago got a phone call on the day that my mums shopping was due to say that tone ate the vans were off the road I tried explaining she’s a house bound 78 year old woman but they didn’t really bother and says they wouldn’t be delivering it and all the would do was put 10 in the account for her next shopping thst never happined either. I no it won’t be a loss to such a big comping like asda to lose our custom and I’m not doing it to get something for nothing but think asda ayr needs a good shake up as we won’t be getting any more online shopping from you.


  • Theresa Hanson August 11, 2016, 10:50 pm

    There is currently an Asda voucher offer circulating on Facebook. It looks to be ligit and promises vouchers for doing an Asda survey. The link led me to an Asda survey site and I did the Asda survey, was promised a £75.voucher and this voucher has not been received. I’ve been a good customer of Asda for 9 years but I’m thinking I’ll shop elsewhere in future. This is the link for your survey! Not happy at all. I feel conned! https://m.facebook.com/story.php?story_fbid=10209233398647483&id=1096843390

  • lorraine August 12, 2016, 10:34 am

    Asda in Canterbury is 24hrs I turned up to go shopping to see signs saying temporary opening times. I was at asda on Tuesday morning taking my mother shopping there was no notices about this any where in the shop only a sign saying we are improving this store. so why was there nothing in the shop to say about times of opening if there was it wasn’t displayed very well. so I had a wasted journey I live 10 miles from the asda shop. also while I’m here I need to no why is it I can buy every cheese going from England to Europe to Canada but not Scottish cheese WHY?. and another thing is the disabled parking at Canterbury I think the person that sits just inside the shop entrance should get up a watched people parking there as I’ve seen on a number of occasions where people use it and are DEFINITELY NOT DISABLED. THANKYOU for reading this hope to hear from you soon kind regards Lorraine.

  • Michelle Stanley August 12, 2016, 1:05 pm

    Asda Store Weston super Mare, Mike Jarrett Manager.
    I am a mystery shopper. the lady on your customer services counter, I felt sorry for there was a que of 10 of us waiting to be served. Unfortunately the young lady was doing a refund on the other till. There were several workmen who pop in to get their lunches waiting. There was a lady filling up the tills. Someone went to the desk with a lottery ticket which she wanted paying only to be be told that sorry cant do that we don’t have any monies in the till. Your store is open 24/7 and most workmen and ladies on their way to work pop in there to get their lunches. It was disgusting service and I really felt for the lady on the customer services. She was doing her very best to serve everyone, this was about 7.45am on Wednesday morning. Also on observation you are re-vamping the store slowly, moving all products around and also reducing some products, the signs above the isle are not correct they have been like this for serveral weeks. I did ask a member of staff regarding these signs only to be told that the step ladder had broken and also you have to have a specialist in to sort out the signs. I think you at head office need to do a mystery visit to the store to see what is going on. The new Lidl store that recently opened not far from you is doing extremely well. As I say you at head office should do a un-announced trip down to the Asda Stores in Weston super Mare but I suppose this wont happen.

  • Mrs Atkinson August 16, 2016, 4:43 pm

    I brought a barbecue couple of weeks ago used it on Saturday because family was over all the paint peeled off everything smelt of burning paint then the whole thing was engulfed in flames it burnt my husbands leg it was horrendous and frightening we had our grandchildren there they where screaming it was horrid

  • Lara August 16, 2016, 8:40 pm

    Purchased 4 broccoli’s from Asda & they all have tiny caterpillars living inside. They’re not even out of date. I have pictures. Disgusting! I look forward to hearing from you.

  • Kathy Brackley August 19, 2016, 12:03 pm


    I have being using Asda for both home shopping and going to the local store since it opened in Stevenage, I would have written to the Stevenage Manager but as she never responds so decided to go directly to you. I went into Asda this morning to pick up a couple of items before going to work. There was only two self-service tills open out of approx. 14 and only one took cards, the assistant managing this area was moaning about being on her own I did say to her this is ridiculous I need to get to work but have to queue up because the tills aren’t open, she then said, for some unknown reason ‘I think I will play the colour card’ this is appalling behaviour to a customer who she doesn’t know and most definitely not something I would expect any of the staff I manage to say.

    On another note I wrote to the store manager a year ago as I witnessed a young man who was old enough to purchase alcohol trying to buy non-alcoholic beer but as he had his younger brother with him he was refused, this is somewhat confusing does this mean if I purchase a bottle of wine with my granddaughter I would be refused? Also as it was non-alcoholic shouldn’t he have been allowed even with his younger brother, again this was a letter that never got a response.

    I am hoping that I will not be subjected to this email being ignored and would appreciate a response.


    Kathy Brackley

  • Mr P.Wood August 19, 2016, 1:09 pm

    To who it may concern.
    I’m writing to say, how very disappointed I am with such little stock that is kept in your shrewsbury store. I’ve been shopping there for many years and not once had to go anywhere else to finish my Shopping until now. It seems all your lower price item’s such as your own brand seem to often be out of stock which sometimes Forces me to buy the more expensive item. I have to keep to a budget as I have a very small income. I have spoke to other shoppers and they feel the same. You are cheaper on most of your item’s but no stock just isn’t good business. I hope this information is of some help, and is looked into this problem has been going on for the past six months. P.Wood

  • Richard Draper August 19, 2016, 1:41 pm

    Sales down – you have a good range of competitively priced product lines. From smart price and ASDA own brands to top brands. But – don’t keep moving them round in the stores! Customers get used to where everything is and if you keep moving it round they’ll go elsewhere if they can’t find it where they thought it was. They won’t want to hunt for it as they usually want to be in and out quickly.

  • Bethan williams August 19, 2016, 6:52 pm

    Hi I’m currently working in a emi residential home and was wondering if u can donate some things I can use to do activitys with the old dears just that we have no funding available at the moment and I want to be able enrich there life’s xx

  • Stuart logan August 19, 2016, 9:55 pm

    Hi Asda just wanted to let u know why your 7% down this last 3 months. I’ve been an Asda shopper for 10years but stopped now due to you removing so many tills for self scan and scan as you go tills. I’m fed up of queing whilst your self scan are free. Also your home shopping team are so inconsiderate and block the Isles you can never get down. A final point is that morrisons and sainsburys regularly give offers and vouchers especially around Christmas and this year you did nothing. Shows you don’t value our custome.

    Just thought u would appreciate knowing why people are leaving your store. By the way I shopped at Scunthorpe store.

  • C. Lawler August 19, 2016, 11:28 pm

    On Tuesday ( 16th Aug) I visited the ASDA Sefton Park store in Liverpool, this is not a usual visit but at the time it was more convenient for myself and my husband. Our 4 children were with us a 12 week old, a 2 year old and my twin 11 year olds. Shopping is always stressful with your children in tow but we usually have no problems in Asda Walton. One of my 11 year olds chose a pencil case from the back to school promotion isle and when we got to the till we discovered it had no label. Whilst we waited for a store assistant to go and get a code – which took 6 minutes but seemed like an eternity, my 12 week old daughter- who is under a dietician at Alder Hey for digestion problems- filled her nappy. My husband went to change her in the baby changing facilities, whilst I continued to wait at the till to pay…
    He was told by another store assistant that he could not use the toilets as they were out of order. She then questioned if he had a changing mat with him, to which the reply was Yes, as we always carry our own. She then suggested, quite to our horror that he place the mat on the floor of the toilets (which would have had to be the men’s) to change our young baby daughter. I am absolutely appalled and disgusted by this. Firstly, my husband has a spine condition and is disabled and so kneeling is not an option, not that she knew this but you can see from his walk that he has difficulty. Secondly, a suggestion to lay a baby mat on the floor in a public restroom is beyond inappropriate. It is filthy, unhygienic and quite frankly I wouldn’t place my bag on the floor let alone my 12 week old baby girl. Lastly, my HUSBAND wouldn’t have been able to go into the ladies so her suggestion obviously meant the MENS. Would you change a young baby on the floor of a MENS bathroom where urinals are exposed? How horrific. How insulting.
    We ended up changing the baby in the car as this was a much better, cleaner option.
    Whilst I realise that toilets can be out of order from time to time and this is out of the control of the company I think that some common sense training is in need. I am disgusted.
    Needless to say, I will not be visiting this store ever again. I expect better service from a large supermarket chain.

  • Chris costigan August 21, 2016, 4:08 pm

    I would like to make a complaint for very un-professional customer service, I made a online delivery for food on the 18th and asda accept payment then cancel delivery ? They did this numoures times.i went to my bank and they said you accepted my payment but still pending and cancel delivery? I spoke to a customer adviser for asda called Fiona and she would not help me solve this situation and failed to give me her staff i.d to make a complaint and she would not put me on to a supervisor or manager ? The bank gave me a authorisation code to give to you and they took it and said its gone through and my shopping will arrive between 9am and 11 am on Saturday 20th ? We have kids to feed and my money is frozen and cannot bruised due to asda accepting payment and not delivering ? You will see my account has an issue on your system ? I was this sorting out and I was compensating for this trouble

  • Raj mal August 23, 2016, 4:19 am

    I just wanted to report that there is an empty trolley from one of your stores outside my home on 298 Welholme Road. I tried to contact the local Asda store on Hollies Road – where I expect it to have come from but was unable to get through to anyone when I phoned.
    R Mal.

  • Karen forrest August 23, 2016, 2:08 pm

    While shopping at the Birkenhead store, I remembered, after I’d made my purchase that I’d not given in the refund voucher to the cashier. She told me that there was nothing she could do and that customer service no longer refunds them, despite being within the time limit and having proof of purchase. This policy is very unfair and baffling.
    Perhaps instead of the till staff asking if you need bags, they could ask if you have parking that needs refunding to help the distracted, dizzy mums like me.
    K Forrest

  • Eirlys Hughes August 23, 2016, 2:12 pm

    Hi, I just answered a survey on Feb promising me a gift card I was awarded a £500 gift card but I didn’t claim it because I thought it too good to be true. Can you tell me if it’s an hoax and if not how can I now claim my gift card. Ty very much

  • Mrs Kelly Bond August 23, 2016, 2:28 pm

    Good morning.
    In October 2015 one of your Asda home delivery vans ran into the back of my car causing damage to my car and I suffered whiplash and head injury. Your insurance company fixed the car straight away and I made a personal injury claim for my injuries. I have been made an offer by your insurance company back in July which I excepted but since then they seem to be giving me every excuse under the sun as to why they are not paying out. I keep phoning up and they tell me it’s being done and it’s on it’s way but a week later nothing arrives. I send them emails which I have no response to. This claim has been going on for nearly 11 months now, I’ve been to medical examinations and done everything asked of me and I just want this matter finished. I am really not happy with this and with ASDA being such a huge company and priding it’s self on good customer service etc Gallager Bassett are doing nothing for your great reputation. I’m not happy at all with all this and to be honest am beginning to loose faith in ever receiving my claim settlement as its excuse after excuse and none of this was my fault in the first place, it was one of your home delivery drivers fault.
    Kelly Bond

  • Tom Todd August 23, 2016, 9:57 pm


  • Syd August 24, 2016, 8:27 pm

    Dear sir/madam,I like to sell my product to asda so would you please let me know what is the procedure please

  • david gitau August 25, 2016, 8:51 am

    hello i sent a request about petrol station opening in kenya and i am waiting for your reply. lets make asda the best service stations in kenya and across africa. thanks.

  • Chris keith August 26, 2016, 2:43 am

    Good evening and hope you can help. I have just been to your asda in Fareham Hants looking for you garden bark thay have run out and can not tell me when the next delivery of this garden bark will be. I need 15 bag of your bark and can not get can you help

  • Eileen Largan August 26, 2016, 3:48 pm

    Went shopping at Southbank Middlesbrough Asda the other day on my own and what a great big smile I had on my face as I could hear the fantastic music that as being played all the 60’s my music, I was so happy I wanted to tell the staff what a great choice they had made, I was told choice comes from head office, well I hope this email gets to the right person, while I say a big thank you for making my shopping trip a very happy one, plus I love Asda the only place I feel at home

  • Janette Everatt August 27, 2016, 4:42 pm

    Hi I work in Asda 4174 scunthorpe. ..I just wondered if head office are aware of the new housing development that is going to happen called lincolnshire lakes …Over 6000 homes are to be built. .I believe our Asda will benefit greatly and we could probably do with extending our store to accommodate more shoppers …its the nearest store to this new development. .let’s get prepared for it ..let’s be one ahead. 😉

  • Natasha oury August 27, 2016, 5:51 pm

    My 5 year old son n 12 year old daughter visited ur store on fri 26/8/16 in weymouth dorset. When to friend sent me a worrying pic of my son hold a used sex toy . Use that right a used sex toy. Thankful my friend was there to remove said thing from my son hand. While i understand u can not check all of ur floor the whole time. I don’t ever think my son said be able to find it. Very happy. While the manger was very nice . I think maybe sorted out ur cleaning staff is important. I had to take my son to doctor incase he pick up anything.

  • Chris hodgson August 28, 2016, 6:02 pm

    I have tried to use the apply on line for the position of driver home delivery at Wakefield durker branch. It’s impossible to log on, please could you forward this email to your recruitment office or send me a e mail for them, I am currently employed by Europe’s largest independent coach operator and have been in this position 25 years same boss. Driving is my life and would wish to be considered for this position. I currently hold a full clean licence and pcv and cpc driver card and personal licence holder. My number is 07884266484 or better to e mail djkelly@hotmail.co.uk
    Thank you so much
    Chris hodgson

  • A. Anonymous August 29, 2016, 4:10 pm

    Dear Sir/Madam, yesterday afternoon I was shopping in your store and made a complaint at the customer services counter about one of your employees who stands with the ‘I’m here to help’ signs. She wore glasses and had auburn hair with a fringe and cut in a bob. She made some remark to another woman near the glasses stand at the main entrance and then stared hard at me and so did the woman she had been talking to and I’m sure it was something about did I pay for the plant I was carrying. She knew fine I had purchased the plant . This woman ruined my whole day with her attitude. I’m writing to you just incase the complaint was not forwarded or acted upon. She even appeared at the customer services counter whilst I was putting in the complaint ! ! no wonder I felt she was following me around. You people spend millions on advertising to get people into your store and this is what happens when we get there. There are German supermarkets aplenty that we can shop at.
    From an extremely annoyed customer

  • b lowe August 29, 2016, 6:00 pm

    dear sir could you explain why there is no shopping trolloys at your store at ravenside store in chesterfield i went in this morning, and asked were the tolley,s were and was told there was.nt any because they kept getting stolen, how are we expect to walk round with them baskets on wheels,when you want quite a few large things. B Lowe

  • Gail Marnell August 29, 2016, 11:16 pm

    I’m discussed with the asda on the Meadway, Birmingham B33. They lack customer service, they are so rude I use to spend £150 each week there but I go else where now as one girl told me not to come in we have enough moaning customers. As I ask for a chicken at 10.44am she said they all sold out & they not cooking any more today. The icing on the cake when a custom cut us up to get in the disabled bay not putting her blue badge up as its in the boot. I told her you can get a £70 fine. With that she went in store told the security guard that she didn’t want to display it. He said it was OK really that’s for disabled persons not a for a family full of kids. He said he seen it but she didn’t open the boot at all. I’m sick of complaining about that store and no one seem interested but your willing to losses you customers. So this time I’ve put it on Facebook as your company not bothered.

    Your sincerely
    Gail Marnell

  • David Heath August 30, 2016, 3:21 pm

    I was sorry to learn that Asda will no longer be filling their shelves with Butchers Scamp dog food for some strange reason that no-one understands, in their Wolverhampton Store it was so popular that the shelves were emptied of it as soon as they stocked them. Can anyone tell me why?

  • Helen Clare August 30, 2016, 9:28 pm

    Love asda, shop at ellesmere port every week but where and what has happened to all your small trolleys.

  • jane nicoll-reilly August 31, 2016, 8:38 pm

    Can I express my disgust at trafford parks asda mobile shop .I took my mobile phone in to the store because it was faulty .I was offered a replacement phone but would have to wait for a delivery of a new one that I was assured would be delivered on the Saturday. I rang on Saturday enquiring if it had been delivered,but was told it would be on the Tuesday. Having heard nothing I’ve just rang to be told it COULD be tomorrow. They are having trouble getting my make from the warehouse .to be honest I don’t know of many people with a Sony t3
    I’ve know been without my phone for nearly a week ,I am amazed at this lack of helpful service
    I will not be using your mobile shop in future to up grade my phone if I ever get it back

  • June August 31, 2016, 9:17 pm



    To Whom it May Concern

    I am writing to you regarding several incidents which have taken place over a period of time at the Royston branch, Midland Road, Royston, Barnsley, these incidents have been most hurtful and distressing for my father, (my mother who has now passed away) and the rest of our close family members. We have always been loyal customers since the Asda opened in Royston, and before this store opened we use to use the Barnsley Asda and before that we used the one in Athersley, so in total we have shopped at your stores for over 45 years.

    Basically my father has been barred from shopping at the store in Royston because some members of staff have made accusations and are afraid of him!!!! Our family are disgusted by these allegations.

    Firstly it would be helpful to give you some background information about my father. Before I actually go into detail about the incidents. My father is a 76 year old man who has grey hair and he is roughly 6 foot 2 inches tall, and recently we have had a number of trauma’s to deal with, which included having to move home etc. The most recent was my mother, she had a severe stroke which left her totally paralysed and in a wheelchair, and she could not even stand up on her own.

    My father suffers with many illnesses, he suffers from manic depression along with what the mental health team call fixed false beliefs, and one of the tablets he has to take for this condition has then caused him to get Parkinson’s syndrome “like tremors” so he shakes terribly, he’s also had surgery for an aneurism and before this surgery he had a hip replacement. So he walks with a limp and uses a mobility scooter. He has low blood pressure which causes him to have dizzy spells. He also has early onset of vascular dementia. And finally he is deaf in both ears. Due to my fathers illnesses and my mum having a stroke they had to sell there house at the east end of Royston and move into a bungalow at the opposite end of Royston which in turn lead to mum and dad leaving all there friends and neighbours behind, this was stressful in its self as they had lived there for over 45 years. So basically my parents have found the move to be very lonely as they now only see myself and my sister, the odd visit from family members and a couple of there friends, the visits are few and rare which is understandable as they are the same age as my parents and have there own illnesses to deal with, what I am trying to say is that my father try’s to keep himself busy and occupied by doing the shopping and pottering about in the garden.

    My father has continued to do the shopping and the staff at the Asda have always been very helpful and polite and so my father has found shopping there a delight as not only does he do the shopping he has also been able to communicate with staff and have a chat about day to day events such as the weather, the news etc. Then my dad ended up in the hospital for a week or so due to him getting a water infection , this effected his memory so the mental health team got involved in my fathers health and welfare, they had to change some of his medication and he now has carers twice daily just to ensure that he takes his medication. (Mum also had carers four times a day to see to all her needs). Everything has now settled down again and now my father is just reviewed every six months by the mental health team. Recently his tremors are much worse so he really struggles with using the self service machines, he struggles punching the numbers in to use his bank card, he even struggles putting shopping into shopping bags let alone anything else, he’s unsteady on his feet and should really use his walking stick but when he does he ends up forgetting it and leaves it behind. Even though he has all these illnesses to contend with he still try’s to be as independent as possible.

    Regarding the incidents, I believe that part of the problem is a generation issue and perhaps your staff may need some kind of training in this area. My father is 76 years old and very old fashioned so to speak, for instance the bags of ice at the Asda are £1 and at the co-op they are £1.26p personally I would just buy from either shop, but my father would insist on buying it from the Asda, anything to save a few pence it all adds up as my father would say.

    Now to the incidents and then hopefully everything I have written in this letter will help and then I am hoping to hear from you as to what action will be taken, I.e. An apology to my father and myself and my sister, any training you will provide to your staff and any compensation you see fit for my father.

    The staff at the Asda have been really helpful with my father, helping him find items to purchase, helping him at the self service check out to putting his shopping away. It just so happens that the majority of the staff at Royston Asda happen to be young women, who wear name badges. So as my father as continued to shop there, he has built up aquatences with the members of staff, so when he went into the store he would ask where a certain member of staff was, or if he saw that particular member of staff on the check out then he would que there to get served by them and have a little bit of a conversation. Until one day my father came home and said that he had been asked to leave the store and that he had been barred because certain members of staff were frightened of him!!!! He just could not understand what he had done wrong and he was so very upset, hurt, and Baffled. Anyway I just told my father not to bother trying to do his shopping there and if that’s how they were going to treat him then it’s not worth bothering with and to spend his money elsewhere. I telephoned the store to speak to the manager and he couldn’t really give me a specific reason for barring my father, I found it to be blurred I still to this day don’t understand why!!! I don’t know if staff have labelled him in some way I don’t know, I was thinking that they thought he was some kind of pervert to be blunt “a dirty old man” but the manager didn’t want to say that over the phone, he just said that staff were uncomfortable ??? Then I found myself wondering if they were frightened of him in some way!!! Frightened of a 76 year old man!!! I am to this day still baffled by this issue, he’s 76 years old, he shakes terribly and is unsteady on his feet, I just find this whole scenario over the top and that your staff HAVE labelled him as some kind of pervert and frankly I am disgusted by the actions of your store in Royston, Barnsley.

    Then the manager or assistant manager allowed my father back into the store, and my father was so pleased and happy that he was able to return to the store and he felt so bad about staff being scared of him that he wrote a letter to apologise to staff and he bought a rose for the lady he thought he had frightened, I am not sure if this as been perceived as something that it is not because low and behold the manager barred him again and said he should not have been allowed back in the store. My dad is a kind man and I feel that he has been totally misunderstood he has sent letters and flowers because he felt bad that he had frightened staff, so that was his way of apologising that’s all. And on the 2 occasions my father was barred this was done in front of all the people who were shopping in the Asda and the rest of the staff, my father was HUGLEY embarrassed and felt like he was treated like some kind of criminal.
    My father is no dirty old man and nor is he a criminal, in fact my father if anything at all is a very quiet, shy, withdrawn man.

    He has just recently lossed his wife (my mother) and he tried to go back to the Asda to do his shopping and the manager has threatened him with the police, how rediculous. Which is why I decided to write you this letter on his behalf.

    I am going to send this letter to the branch at Royston, I am then going to post it on the Asda website to see what feedback I receive from other shoppers. But first and foremost i am going to send it to head office.
    I look forward to receiving a reply to my letter promptly and with anticipation as to how to proceed with this matter as it all seems to be very blurred and I don’t see how you can just Barr someone from your store for nothing much in my eyes. Kind regards.

    Yours sincerely

  • Scott Carr August 31, 2016, 10:53 pm

    Well asda has really let itself down. Very very hard to get an email adresss or a direct phone number. Call centre is in manilla and they have no grasp of the English language. Very rude and hang up on you!
    my neighbour gets a home delivery and yet i have been told they don’t deliver to my adress. Called the store and was promised a call back. Still waiting! Time to change my supermarket. Finished with asda!

  • joe smith September 1, 2016, 5:51 pm

    Hi, I have been shopping at the Aintree branch ormskirk industrial estate for a number of years , spending over £30 a week, on the last couple of visits I have buyt fresh meat and fish , having to wait for assistance ,don’t mind that must be busy, my last visit 1/09/16 I stood at the meat counter for 11mins with another gentleman customer, turning round I seen three assistances standing on the cooked meat counter(which was empty) not taking any notice of us, the other customer expressed his concern about the service and moved on, I waiting another few mins then moved on myself, having had that experience I return my shopping to the shelves and left , on the way home I called in at tesco , what a difference they are ,cant do to much for you , after year of shopping at asda I will now never return to any of there stores ,its tesco,s for me from now on.

  • Ceta September 1, 2016, 11:01 pm

    I have been a loyal high spending customer of my local asda for over a decade,in recent years they have gone downhill dramatically,I myself have experienced a maggot in Asdas chosen by you deep pan BBQ chicken pizza to name just 1 food hygiene incident with there own branded products,and there has been countless occasions where the staff have been very rude,a couple of times it’s been so extreme that other members of staff who have overheard what was said have submitted complaints themselves and on 1 occasion the rude staff threatened the member of staff who stated he was making a complaint! And today my husband (whom is my official full time carer as I’m registered disabled) went to asda for me as he does daily and has done for 8+years,he paid for my shopping on my card as usual and then went to the tobacconist counter to get my tobacco (I’m a smoker for my sins) and the tobacconist saw the debit card in his hand and told him they don’t have what he asked for,although my husband could clearly see it so he pointed it out to the tobacconist and she pulled the shutters down and again said they don’t have it,so my husband asked to speak to the manager (Devinder Singh,manager of Asda darlaston branch) as my husband has had numerous problems like this with the tobacconist who was serving today,and as soon as the manager arrived the tobacconist whispered something to the manager and the manager said they wouldn’t serve my husband because he’s using a card! As I stated we have been high spending customers of our local Asda for over a decade and this was the first time that ANYONE in ANY store/shop has refused to accept my debit card,neither the tobacconist or the manager even looked at the card except when the tobacconist looked at it in my husbands hand as he stood in the queue waiting to be served,plus with debit cards you can ONLY spend what is actually clear in your account but then they never even attempted a transaction,and my husband had literally just left the self service tills where he used the card to pay for my shopping with no problems and we’ve bought tobacco products from this exact asda every single week for over a decade without any of this rigmarole and humiliation!
    We have been great customers to asda (we have foiled shoplifters and even recovered the stolen goods on many occasions when the staff and security were clueless that anything was happening or had happened,and we have tolerated a LOT,but this is the very last straw,we will NOT be returning and putting money in Asdas pocket to be treated this way,I will be making a formal complaint to Asdas head office to give them just one solitary chance to try and fix this somehow,but from this moment I would crawl across the floor for 3miles to go to tesco or Iceland rather than go 15minutes up the road to my local Asda anymore,my husband has devoted every day to caring for me,which believe me is NOT easy and I’m not exactly the easiest person to live with either,but he does literally everything for me without so much as a moan or a thought for himself,so I will NOT tolerate ANYONE treating or humiliating my husband like this,he did nothing wrong except try to buy a stocked item from a store,forgive me if I’m wrong but isn’t that what stores are for or do asda have some warped notions on business ethics that the rest of the world doesn’t know about,they’re already losing millions of customers,just google “asda complaints” to see what I’m referring to,yes asda are cheap but in this case you really do get what you pay for!
    Rant over 😉

  • Lauren Harris September 3, 2016, 10:02 pm

    For over a month trying to get in touch with manager of Radcliffe store. Customer service in store rings in unanswered until after 20 plus minutes I give up or else it cuts off. The other number similarly does the same or else the call handler tries to transfer me to the store with no success. Thursday night at 1pm approx I had success and night manager promised to leave a message for the manager who has failed to contact me. Over 2 months ago I filled in the compaints book .So I now am objecting to their failure to respond plus failure to treat my original written complaint.

  • Alice Barry September 4, 2016, 2:50 am

    Making a special evening meal tonight for my husband,and myself Bought Rump steak ,and trimmings ,mushrooms onions,tomatoes baby potatoes along with the rest of shopping from asda Queensferry . I live about fifteen miles away from this asda .So I only shop there once every two weeks . Meal cooked .My husband took his first bite of steak said it was delicious. Then I cut my first piece from steak yummy I though,O no there was a blonde hair about twelve inches long hanging from it .my hair and my husband’s hair are short and grey No one else lives in the house .The steak was prepact. The hair was definitely packed with steak. There was no way I could eat any of my meal ,I am in the food business my self ,and realise this can happen when workers are not wearing the appropriate head wear .I would appreciate asda relaying my complaint to food packers ,because of the distance between asda and my home I will not be returning food items,also it is Sunday tomorrow and I will be attending a christening Will be waiting for your reply

  • Pat Lamb September 6, 2016, 9:00 pm

    I shopped at the Caerphilly store yesterday the 5th September the till went wrong and could not complete my purchases I had put my card number in and it said ok the manager then scanned my purchases again on another till and both transactions are showing pending on my bank

    This is being dealt with no problem BUT

    there was signs at all tills stating iTunes vouchers were reduced from 25 pounds to 21 .25 I had put one in my basket when this was scanned I queried and the operator looked at the sign and the offer ended on the 4 the I said the signs should have been took down she called someone over and he called the manager who said let me have the reduction she cancelled in the meantime me being cheeks said I will have 2 the boy reached behind her and gave me one the operator then manually input in the till 2X 21.25 not realising that she needed to scan both cards to activate them the one went on my iPad but the other one Apple said contact vendor but when I went back they could not do anything as I have no receipt

    When the first till failed this took about half an hour or more to sort for some reason the manager said put the cards in your bag not to confuse matters
    I went back when I looked on my bank and saw both bills pending I saw the store manager who is sorting it I told her the larger bill should stand and the smaller bill needs to be cancelled I hope this happens soon in the meantime please tell me what to do about the iTunes card which I will pay for when the charge clears my bank but is useless
    I have tried quite a few times to contact the store by phone but no answer and when I went back yesterday I held up the Q in enquires for quite a long time

    I hope you understood the rambling on and can you tell me what to do next

    Pat Lamb

  • john bastin September 7, 2016, 6:36 pm

    Hi, I write this with great disappointment as a regular customer,
    My son brought a X BOX controller for his machine, after a day it started to make a noise so I told him to take it back, he took it back to the Weston super mare store from where he got it and took it to the customer services desk, explained what the problem was and the head of music was called over (Andrea Dunning) she told my son they will not change it as he has returned faulty goods before?? And they haven’t got any in stock any way, my son said yes you have as he already checked she NO, managers decision.
    An upset son came out to the car and told me what had happened, I took it back in and asked the girl on customer service deck could I speak to the store manager (Bart De Burgh) or the head of music to discuss this matter, it was now about 21.30, she phoned them and was told they were in a meeting and the decision hasn’t changed, I asked for their names and of the area manager so I can report this to trading standards as they were refusing to change or refund faulty goods after a day, miraculously the meeting had finished and member of staff came over and said she would be happy to complete the refund, really I wanted a replacement but accepted the refund.
    I find this very poor customer relations and poor management decisions toward a 14 year old boy and then towards me for only trying to return faulty goods, I will think again before using this store again !!

    I trust these persons will be spoken too and a reply from yourselves will be welcomed

    Regards John Bastin

  • Alex milne September 10, 2016, 12:40 am

    Why is my local asda selling swedes at 80 pence each, when I weigh them on the scales you provide I am getting prices at 59 pence, is this not against the law in some way, you are cheating the customers.
    Thank you

  • Janet morris September 10, 2016, 4:23 am

    I am trying to organise some fun raising for the 165 boys brigade in easterhouse I was just wondering it you would be interested in donating anything for our raffle it would be much appreciated .All the funds raised will be going to buy the boys new games an arts and crafts thank you very much .

  • Joanne September 13, 2016, 6:15 am

    I am absolutely disgusted by Lancaster store.I bought a leg of lamb (about £15.00) in money on the 9/9/16 to have for Sunday dinner(which would be 11/9/16.I took it out my fridge to find out it went out of date on the 10/9/16….1 days date…I telephoned customer service Lancaster to be told it’s my job to make sure the dates are ok.The staff we’re abrupt n rude.What happened to the customer is rite! I spend £150 a week on avarage,plus any extras I go in for…Asda needs to check stock dates and make sure stock rotation is done properly,because on numerous occasions dates are older at the back then the front…all in all you need to take a close look at your stores.

  • Gillian jamieson September 13, 2016, 11:04 pm

    Please asda I cannot find ur website too full in the online application form .. Thank you

  • sheila panter September 14, 2016, 4:04 pm

    your make up your own pizza- I have just been to the asda store
    at swinton greater manchester – these 4 toppings only pizzas look
    awful – in the two for 4.00 no extra money for a bit of onion or pepper
    is stingey to say the least they look insiped – i wont be buying this
    aain dissatified

  • David Jones September 14, 2016, 6:04 pm

    Sir or Madam
    I amvery concerned with an article I have read today regarding Halal meat being sold in Asda stores.

    Although I found the process of Halal meat production extremely cruel, barbaric and something which should not ve allowed in this country. I do understand from a business stand point why you would wish to sell it. I would like your assurance that any meat that is produced using Halal and sold in Asda stores in labeled in a very visible format enabling myself not to purchase it by mistake.

  • Janet Davis September 15, 2016, 3:43 pm

    We had delivered on Tuesday our.usial shop. We received our order of Sweat Clems. The following day I took one for my breakfast. It was mouldy! I am keeping an eye the rest but this is not up to this is not up to the standard I have come to expect. Your Shrewsbury store is usually on the ball. The service is excellent and I regard any fall in standards tas unacceptable especially where food is concerned. We are old age pensioners and earnestly count the costs. Thank you for your kind attention this matter.

  • Gill Soden September 15, 2016, 8:20 pm

    Utterly disgusting and barbaric. Straight out of the Middle Ages,on the halal issues, this is England last time I checked.
    I will be encouraging my friends and family to boycott your stores.

  • karen colquhoun September 16, 2016, 4:26 pm

    I have been trying to order an item of girls clothing for the last 2weeks now but everytime i try it says page not found after i select which store i would like to collect it from and when to collect it. I enquired instore at your clydebank branch but i was told to contact yourselves. I have used the online click and collect service many times with asda with no problems.

  • R winmill September 16, 2016, 7:31 pm

    I have shopped at your Rayleigh store since it opened, i spend on average £150 to £200per week i am fed up of having to queue because of lack of staff picking up items that are well past there sell by dates and having to dodge around packing slung on the floor last week a milk carton was squashed leaking on the floor several young men ignored it i had to get someone to clear it up, the store is dirty and not being managed properly, the young men working (or not) i have to ask to move out of the way as they are talking in groups sometimes of 3 men and blocking access to shelves! you have just lost a good customer!

  • sue bambridge September 16, 2016, 8:54 pm

    Why on a friday morning when customers trying to do their weekend shop do we find that the Drakehouse Store sheffield have no cod on sale the person on the fish counter didnt even offer to go and look in the fridge to see, she was only bothered about doing her pizza , also i have noticed alot of rude members of staff recently too ,

  • Julie Ferrey September 16, 2016, 11:38 pm

    Want to know why I can’t get a job,i have mobility issues I’m on crutches been trying to get a job now for over a year now,i know I’m wasting my time but after to keep trying

  • Adrian September 18, 2016, 9:33 pm

    Hi, so yesterday I bought some peaches from Asda in Rawtenstall, Rossendale.
    So today I ate one and found maggots inside. It made me violently sick, it was disgusting. I went to complain today and spoke to ‘Sue’ and ‘Hannah’ at customer services.
    They said that they do not take responsibility for it and that it is ‘nature’. I was made to feel like I had nothing to complain about.
    I was offered a £5 voucher as a gesture of goodwill, I declined. I’m so angry, it was insulting.
    I have taken some pictures and You Tubed it here. Please feel free to follow this up as I haven’t got anywhere with it.

  • mrs,j,m,ricketts September 19, 2016, 2:13 pm

    I purchased some of your asda good and counted red fruits cereal I found a piece of tooth in the cherry piece I always buy this product I am disgusted I am sending it to you I cant believe I thought I lost my tooth but certainly now you can come and check I do hope you can help me mrs.joan Maureen ricketts

  • Ann Marie Greally September 19, 2016, 7:58 pm

    Hi ya I live in lewisham I can see that you r opening a new store could you please send me application form out my adress is 8 odell walk Lewisham se13 7eu my fone number is 07525857725 I have check outs b4 many thanks annmarie

  • Tracy Ansell September 19, 2016, 8:14 pm

    Hello I am in need for help I bought a union jack garden grome about two years ago but I on saturday it got smashed I am totally gutted and I am trying to find a replacement I do hope you can help me to find one I am a colleague at asda help if you can help I be over the moon thank you x

  • mrs jill maddran September 20, 2016, 9:09 pm

    i went to asda hemel hempstead today and got a ticket with a voucher but i forgot to hand in my voucher so i took it into asda to get a refund and was told that they no longer give refunds it has to come of off the bill and that it is well advertised in the car park the lady was quite abrupt i would like to know when did asda start charging as it was two pound i was only in there half an hour

  • Sue Fox September 21, 2016, 5:48 pm

    I have NEVER had such bad customer service in my life I ordered on George.com on the 14th September and paid for next day delivery 1 item from my order turned up and the other 5 never, today is the 21st and I still have not received my items. I have had to phone every day to be lied to fobbed off and left non the wiser as to where or when I am likely to get anything,I have even spoke to someone at head office who cannot help I feel I have had £60 STOLEN from me as no one will resolve my issue. I have spent ages on the phone promised days and times of returned phone calls and emails that have never happened,promised that my delivery had been sorted a LIE, will NEVER reccomend GEORGE.COM to anyone as it has to be the WORST EXPERIENCE I have EVER had and still no further foward WHAT A JOKE . I had to press one star to be able to leave this review but I definitely do not rate this one star or any stars

  • Alex milne September 21, 2016, 10:18 pm

    Alex milne September 10, 2016, 12:40 am
    Why is my local asda selling swedes at 80 pence each, when I weigh them on the scales you provide I am getting prices at 59 pence, is this not against the law in some way, you are cheating the customers.
    Thank you
    This is a copy of email I sent you on 10th September,still waiting a reply ??

  • Thomas Marrison September 21, 2016, 11:51 pm

    On Saturday I went to the asda in hull (Hessle road) to buy my granny a new 32 inch TV I can’t remember the make as I’m not there right now but I think it was George! Anyway I got home plugged it in and the page what asked for you region ect ect is burnt In to the back and what ever channel you put on its still there I work long hours and don’t no when I can get to Hull again as I live 20 Miles away,
    Would you swap the TV for my inconvenience and get some one to to the exchange at her house as she it sat waiting for xfaxtor to start…I told her some one from the ASDA team would be round she’s waiting .
    Thanks for you help
    Mr T Marrison

  • Michelle Attenborrow September 22, 2016, 5:58 pm

    Hi, My names Michelle, I am Recruitment Advisor for a company called AVL Recruitment. We are a new recruitment agency within the Leicester/Leicestershire area.

    I am enquiring as to whether or not your company uses agencies to obtain your staff level requirements within your company.

    Some of the benefits of being with us:
    • Responsible approach to work.
    • Reasonable prices for our services.
    • Individual approach to every client.
    • Observance of professional ethics

    AVL Recruitment works on a non-tied contract system. We can provide staff members on either a temporary or even permanent basis.

    If you are interested in receiving further information about AVL Recruitment, please do not hesitate to contact us on the above number. We will be more than happy to answer any questions you wish to know about AVL. We would also be able to arrange a meeting with yourselves at your convenience if you preferred.

    Thank you for taking the time to read the email.

    I look forward to hearing from you soon.

    Michelle Attenborrow – Recruitment Advisor

  • Anne-Marie Clarkin September 23, 2016, 1:20 pm

    Can I thank &ask for recognition for a colleague at the Hyson Green store in Nottingham? Despite numerous enquiries re stock ‘on offer’, but none in warehouse, Joanne Rudyj-Fletcher was polite, informative and up-to-date regarding the warehouse situation. Joanne was a pleasure to talk to, and most helpful regarding what to do next, providing her name and extension number for a follow up call. I feel in these days of constant complaints, recognition of a job continually well done, should be recognised and rewarded. Thank you for your time on this matter.

  • Tony Henry September 23, 2016, 9:16 pm

    Just submitted this on
    FB Chorley then and now
    FB Adlington Then and Now
    I’d like to warn everyone of a possible car park scam at ASDA, Chorley.

    If you park there you are at risk of the operators stitching together photos of your car on separate days then charging you a £70 fee for illegal parking.

    This happened to us last week and complaining to ASDA is futile.

    Unless you have £70 you are happy to throw away, I would suggest you park somewhere else.

    Please share/tweet

  • K Goldsworthy September 24, 2016, 4:28 pm

    Has Asda stopped selling Lil-lets teen feminine hygiene range? There wasnt anything from this range at all in my local Asda. There doesn’t seem to be an alternative either, do you have any plans for an Asda own brand range just for teenagers?

  • Ammi September 24, 2016, 10:26 pm

    Re Asda Summerston/Maryhill (Glasgow)

    Asda Customer Services are a joke. The following will show the calibre of people they employ. I was rushed and took my handful of items to one of their attended tills. The ‘wummin’, while serving me, took her ‘chuggy’ (chewing gum) out of her ‘gob’ and then proceeded to serve me. ‘Pure dead boggin by ra way’ which translates as YUCK!

  • Sian September 26, 2016, 5:05 pm

    I recently bought a dress from Gloucester ASDA for a formal dinner. It was black with floral print and two part should.
    We you can imagine my embarrassment when I got to the dinner for a friend to say you look lovely but did you know there is a hole in it. On hearing this remark I went straight to the toilets to see, and yes there was a hole on the seem where it hadn’t been sewn properly I have a photo Showing it . You can imagine my embarrassment all evening. My nearest Asda is an hours drive away.
    Sian Jessop

  • Sue CLAXTON September 26, 2016, 6:03 pm

    Two weeks ago I bought some Smart Price Lemon Curd at 22p per jar. Today I saw that it is now priced at 29p per jar. The same item, same store and no change in recipe. Please justify a price hike of over 25%. I shall now shop elsewhere. Do not assume that shoppers don’t notice changes in prices.

  • Frank Picken September 28, 2016, 3:06 am

    My wife is an invalid and consumes large quantities of your Eden Falls 500ml bottles of mineral water, We have noted that the bottles now have different opening caps which are proving difficult to open. Are we required to use ones hands, or some metallic implement to effect an access to the water? Your early reply would be appreciated

  • Ann Harris September 30, 2016, 12:48 pm

    I am most disappointed in your shop at Washington Tyne and Wear. I purchased a 2 litre of cravendale milk yesterday however on leaving the store realised it was leaking all over my bag. I returned to complain however the assistant I spoke to offered no apology. I asked for a plastic bag to put my wet bag in only to be told she would normally have to charge for it and if anyone asks say I paid,5p .!! I then took it to customer service who sent me to get another no apology nothing. I was inconvenienced by having to return but your staff were not in the least interested only in carrying on their conversations. I do my weekly shop at at Asda as well as clothes shop but this incident has made me feel I will shop elsewhere because of the attitude of your staff.

  • Alex Donovan September 30, 2016, 1:59 pm

    A Facebook post suggests a Manchester store removed a poppy tribute due to a complaint. I respectfully request that it is replaced immediately. Those who live in this country should respect the sacrifice made by others so that we can have the freedom we enjoy, and live as free as we do.

  • Lynn Moore September 30, 2016, 7:36 pm

    I understand from a comment and photo on face book that as a result of ONE complaint a poppy display has been removed from one of your stores in Manchester. Can you please clarify if this so and if only one complaint why you have disrespected our service peronel for a single persons satisfaction. Regardless of the complaint the display should be put back as an acknowledgement of our brave forces.

    Lynn Moore

  • Christine Thompson September 30, 2016, 10:03 pm

    Quick couple of queries, why oh why has stores stopped selling Smart price macaroni cheese and Knorr HAM stock cubes. Both items are used regularly by slimming world customers. Please consider supplying again.
    Thank you.

  • Paul turford October 1, 2016, 2:55 pm

    To whom this may concern.
    I have just read something on facebook regarding a store in manchester. Apparently they had a display for the poppy appeal in their store and one person made a complaint and it was removed. Now correct me if i am wrong but i thought this was england and that we honoured our war dead. Now i do not know what nationality the person who made the complaint but they should have been told that we do this every year and if you do not like it, tough.
    Get a backbone and stand your ground lets honour these war heroes like they should be. Keep the displays.

  • George October 2, 2016, 4:37 pm

    I want complain against a deputy manager from ware Asda who I have found out that he is a pervert as he asks girls and women from his previous store what underwear they are wearing. I think he should get sack as it’s disgusting

  • Brian allen October 4, 2016, 2:32 pm

    Hi I am an oap that has been tricked into an on line Asda competition that is costing me £4.50 a week. I received a message this morning to text STOP to
    88227 which I have tried to do, but the number is not a proper address. Since you brand name is being used ,can you help me stop it.
    Regards brian

  • alison odamtten October 4, 2016, 2:57 pm

    After 3years shopping online with asda am shut out as a disabled mute I can’t phone is he’ll on earth to resolve

  • David Clarke October 5, 2016, 4:51 am

    In this age of complain,complain,complain I want to congratulate you on the
    outstanding performance of your staff at Asda in Altrincham.When the store opened near were i live i had not been a regular Asda customer,but I can honestly say after shopping there for nearly a year I wouldnt shop anywhere else mainly due to a combination of the standard of your items in the store and the professional and friendly staff,who not matter how busy they always have time to show you were items are and share some friendly banter,Please pass on my comments to the Manager and congratulate him on his choice of staff,Thank you.

  • David October 7, 2016, 12:09 am

    Just returned from asda without a purchase of a kettle they would not sell me the display model. After spending 10min locking for someone for help a member of staff came with a gun and scanned the label whitch did not work then went through the back to check he was gone no more than 20sec and told me they only have that display one then he told me it was company policy not to sell it. I then asked him to get me a member of management . Again I waited 10min for him to come back to be told I would have to go to customers service desk to meet a member of management . To me this utter ignorance and waited a further five min for her to appear . I was then told they do not sell any item from display as its against the law. I have bought goods from display in asda and other retailers in the passed. The staff when you find them were not helpful at all . This and a few other thinks with asda have left me shopping in other retailers

  • Sandra Brooks October 7, 2016, 3:36 am

    i placed an order for a light-up star & made payment by PayPal but haven’t received the item as yet?
    Would you please advice as to when I should expect delivery?
    Thank you

  • Tanya October 9, 2016, 12:44 am

    I visited Goole Asda store today and wasn’t very happy, the first thing you don’t have wheelchair trolleys in Goole so I had to resort to a basket on my dads knee, unfortunately the only baskets in Goole store are the ones with wheels underneath so they made the visit a very uncomfortable one. Secondly I wanted to purchase a few smart price products which were nowhere to be found. Lastly I asked the store manager why there were no wheelchair trolleys and he was a little abrupt and just said there’s no need for them, then when I asked why there isn’t any smart price products in store he just said ” it’s Goole if you want smart price go to Doncaster or Scunthorpe” I think his attitude stinks and he’s in serious need of customer service training it doesn’t cost or hurt to be civil to your customers. I have shopped at Asda for many years, unfortunately I can no longer go to larger stores and have relied on the store in Goole, I will seriously consider changing my shopping habits now.

  • john dixon October 10, 2016, 8:03 pm

    Do you have any plans to install a electric vehicle charging point at your Longbenton store.

  • Jay Crawford October 12, 2016, 11:16 am

    Dear sir/madam.
    I have been using ASDA supermarket at Hollingbury Brighton since it opened. Over the past year or so I have noticed that the store has gone rapidly down hill. The fruit and veg department is just disgraceful. The veg is just chucked out, stock not checked for quality, bad produce on show and the range is very limited.
    The staff are not helpful at all and this is rude and just basicly useless. The counter staff are helpful, but quite a lot of time you go there some off the fresh counters are not opened, when you talk to the staff they just tell you they have not enough work colleagues.
    The management, well we’re shall I start. You do this huddel thing, we used to call it facing up. Is it ASDA requirements that down an aisle the managers all work together? You tend to all they do is winge and moan whilst down other aisles normal staff just amble around.
    And last off all. Regarding fresh counters, when senior management look at a fresh counter which is not opened for they ask themselves, why is this? we are losing money and customers. I sure ASDA can not afford this as a company.
    Would love to hear your comments because at the moment ASDA Hollingbury is not a good shop to shop in.

  • Andrew Kay October 14, 2016, 6:13 am

    I want you to phone tag bank up in bridlington today and ask to speak with member of staff woman called Vanessa in the
    I’m still waiting for my refund back of £76.13
    I’m really disappointed with this delay.
    I sincerely hope that you will phone tag up to day and speak with Vanessa ask to speak with Vanessa when you phone the tab bank branch up thank you.

  • Mrs Tricia O'Shaughnessy October 14, 2016, 5:23 pm

    Please can you tell me why you have discontinued Doherty’s Gluten Free Sausages from your store in Gillingham Dorset? These are the only sausages I am able to eat which now means I cannot have sausages any more. Yours is the only supermarket who sold this product and I have steadily purchased them since the Gillingham store has offered them. Please can you tell me whether you will kindly restock them soon?

  • Mrs Tricia O'Shaughnessy October 14, 2016, 5:26 pm

    Today I went into Gillingham Dorset Asda store only to find – not for the first time – there was no Tassimo Cadbury Chocolate on the shelves. This product sells extremely quickly from this store and they are only able to order 10 packets at a time to restock the shelves. I buy this product on a regular basis as this is our bedtime drink and would very much like to continue to do so – if you would allow Gillingham Dorset store to stock more.

  • nital October 14, 2016, 10:52 pm


    I am astonished at shocked at the incompetence of some of your staff. I placed an order for a Brita Fill Go bottle in pink. I was sent a purple one.

    It took me approximately an hour on the customer services phone line to arrange a pick and redelivery of a pink one. The women could not speak properly and I had to repeat my address to her more than three times as well as repeat the problem to here more than four times. It really should not be that hard to understand.

    I have also mentioned it on twitter to see if I could try and ensure it was getting picked up and the correct one would be delivered, yet I still received another purple one, it failed to amaze me at the incompetence of the staff.

    I would very much appreciate a response to this message.

    Kind regards

  • Zara October 16, 2016, 3:53 am

    I really like your bakery items, but being a strictly vegetarian usually leave so many things as items contain mono and diglycerides of fatty acids. So I just wanted to know that do you use animal based mono and diglycerides of fatty acids or vegetable based?

  • Christine Smalley October 17, 2016, 5:08 pm

    i am look for adventure wheel multi garage and play mat police station and getting told you don’t stock item when i bought three of a set of 4 from your store in Leigh i need this item to complete the set or im going to have a very un happy 3 year old who not had the best year if you could locate one and get it sent to Leigh WN7 5RZ and email

  • Leslie Vollenhoven October 17, 2016, 5:53 pm

    I purchased a Now that’s what I call pop, item number 088875146442L, in the Beehive branch of Asda Cambridge on Saturday the 15th Oct 16
    My wife purchased this item at the same time in another store, on Friday unbeknown to me, as this is surplus to our requirements, I decided to take the item to my Local Asda store in Newmarket, the sales lady stated that our policy is that we have been instructed not to take items back, i then made it a
    point to inform her that the item has its security seal and there wrapping has not been undone, and statutory rights apply.
    I returned home an called the Asda at the Beehive centre Cambridge, and spoke to a Hannah Weavers the Customer Trading Manager, and she informed me that the practice in Newmarket is incorrect, and should be addressed, she agreed with me that Statutory tights apply, and surely some customer goodwill.
    I returned to the Newmarket Branch and spoke to another staff member, who informed me that we have been instructed that we are not to take any retuns, as it is policy.
    Clearly there is a problem, a training need for both Newmarket store Manager and staff. And pretty awful customer experience.
    I would like a reply on this matter please.

  • Miss D Fox October 17, 2016, 10:33 pm

    Dear Sir/Madam,
    I purchased a garden swinging 3 seater chair earlier this year 2016. The seat has already started to rip. I cannot sit on it or use it any more ,
    I am very disappointed as this hasn’t lasted long at all
    I had a swinging chair before, purchased else where. It lasted me years

    D Fox



  • Linda ramsden October 18, 2016, 2:26 am

    Hi I am writing to let you know that my mother-in-law purchased a tub of ‘can’t believe it’s not butter’ 1kg from your Bradford store ( Rooley Lane). She made up bun and cake mixtures for the family before realising it smelt off.. It was in date and she had just purchased it. She had to throw all the mixture away including eggs n flour..she’s a pensioner and had to trail back out paying taxis there and back. Would appreciate if you could look into this for me as I wasn’t happy she had to do this,thank you..

  • Lynne MacInnes October 20, 2016, 7:24 pm

    I would like to complain about your new customer service line. Now you have moved it to Malaysia it is a disaster. You have to repeat everything to the person on the other end of the line and you can’t understand them. The service line was excellent when you had it in the UK. Why have you changed it. Since there was a “breakdown” at our usual store (Hull, Dairycoates) it has been chaos. We have dealt with you on line for a number of years but if its going to continue like this we will be transferring our custom to one of the other supermarkets.

  • colin webb October 21, 2016, 12:01 am

    I would like to know why you have your swedes on sale ready wrapped at 8op each when they are less when weighed

  • Annette Edwards October 21, 2016, 12:41 pm

    Hi there,

    My father had a bad fall in your Newark store on the 5th September this year and sustained cracked ribs and a sprained knee. He fell over some baskets left in front of the lifts. They were in the basket holder with wheels and had somehow found their way in front of the lifts. Dad didn’t want to make a fuss as he was embarrassed at the time and didn’t want an ambulance but over the next few days it became apparent that he had sustained some injuries. He has been unable to get into the bath and walking has now become a problem for him. He did attend A & E on the Sunday due to the pain he was experiencing. He has also had to visit his GP due to problems with his knee. Despite the store telling dad that somebody would be in touch with him nobody has followed this up other than getting his details. I myself asked to speak to the manager who was away on holiday so I had to speak to a lady from HR. She assured me that somebody would be in touch with my father over the next 2 weeks. Nobody has contacted my dad and we are left feeling very upset about the level of concern that has been shown to my father.

    My father is called Ian Dunlop (sometimes called John)
    He is now 83 years old He is also diabetic
    His address is 24 Lilac Close, Newark, Notts, NG24 4LD
    Tele: 01636 680140.


    Annette Edwards (daughter)
    Tele: 01636 676145
    Unable to send an email to info@asda.com

  • Samantha Walford October 22, 2016, 12:09 am

    I bought some asda squash juice earlier today and have made 2 drinks. On both occasions the drink has split/separated with all the squash floating in the top of the glass and not remained mixed. Would have liked to be able to send you a photo but no link. Was worried that this may have been contaminated. Will return it to Bridgwater store tomorrow bug am concerned others mag purchase and drink it without realising a problem.

  • Morag carson October 23, 2016, 8:52 pm


    I have to note my unhappiness with a purchase I made of two Asda protect toothbrushes. One for me and one for my son, who is away from at university at the moment. At the time when these were purchased I also bought replacement heads to keep me going for some time and when I saw them on offer early this year I purchased many more. Now I have used all these an looking for replacement I see that the item has now been withdrawn. ( no wonder the heads were being sold on offer) These toothbrushes are now basically redundant as I cannot purchase other heads to fit them.

    Well that was a waste of money that has been !! I have shopped in Asda for many years and have been happy to purchase Asda own products in the past I will sincerely rethink this in the future.

    I see you are now doing a different Asda branded toothbrush, would the heads fit your old version?

    I would appreciate a speedy reply in regards to how I can get heads to fit these toothbrushes before I have to bin these..


    Morag Carson

  • Imran October 25, 2016, 12:47 am

    Hi I want to talk to some 1 in the Asda Dewsbury department ..
    I just piped in to Asda to pick up a few bits
    On my return to my amazement the staff at Asda accused me of shouting at a customer as I had knoldge of this and he refused to listen to me and constantly accused me . As I was walking away he kept saying who are shouting at other customers and threaten to give me all sorts of tickets I was parked in the wrong place . But I never shouted at any 1 as I had my little children with me I want to speak to some 1 as the incessant will be recorded on Ccttv if I shouted at any 1 going in to Asda thief will be some indication of me habitat no a go this has deeply disappointed me the whole situation I wasn’t in any way come across any 1 that I should have been arguing with ..
    this is disgusting behaviour from Asda staff
    Throughing accusation when they haven’t got any evedance of this

    Many thanks

  • Maurizio Mazzocchi October 25, 2016, 4:32 am

    I’ve received an email from this email address:
    Asda Stores Limited <sales@asda-ltd.co.uk
    Is this belonging to your company?
    The mail is a request for food and beverage products.
    As a wine and food producer I'm really interested to deal with your company but I just want to be sure this is not a fishing email.
    I look forward for your reply.
    Best regards
    Maurizio Mazzocchi

  • Mandy October 26, 2016, 10:53 pm

    Just spent over 25 minutes at the customer service counter in Weston-super-Mare as there weren’t enough staff with an override key to refund money I had been overcharged on a meal deal. They 2 people that did try and help were great but I feel management were letting them down by not having enough authorised staff in attendance! Poor

  • T.Williams October 28, 2016, 5:12 pm

    Waited for my delivery for 2 hours ,I phone them they said do it for next day I agreed then said actually would you rather cancel as system is down then had a cheek to call me next day and ask if I want my food delivered to Me day after
    Sorry but won’t be getting delivery from there again

  • Mocian edit (romania) October 28, 2016, 11:57 pm

    I write from romania.if it’s well be posible i want a job in your supermarket.i am a verry kind person, onest,friendly , i can be a base person for asda for long time because i want move in uk with my family ,more soon.trust me 😉

  • Tricia October 31, 2016, 10:15 pm

    Dear George at Asda


    I ordered a microwave, which was delivered to my sister’s address at XXX XXX on 07/09/2016. However, it was unsuitable so I contacted George in order to return it but it still hasn’t been collected.

    I have been given three collection dates. On the first collection date no one showed up and my sister was at home all day.

    I then requested a second collection date after 7pm as there wouldn’t be anyone at home before then, which I explained to George customer service, but Yodel attempted to collect the item in the afternoon instead.

    I then contacted George to arrange a third collection and explained yet again that no one would be available before 7pm, however Yodel didn’t show up anyway.

    Even though I’d already received the refund, I’ve phoned George.com ten times, I’ve emailed George.com twice and I’ve emailed Yodel twice. In addition, to this I’ve emailed George.com and Yodel together an additional five times.

    I phoned George at 10.30am on Tuesday 20/09/16 in order to speak to a manager or to Head Office. However, I was told that I couldn’t speak to anyone because the systems were down and I should phone back in two hours.

    I phoned back again at 5.35 pm and asked to speak to a manager. I was told again that the systems were down and that I still couldn’t speak to anyone.

    I also asked to speak to Head Office and was given this contact number: 0800 952 0003. I believe this number is fake as it goes through to a recorded message that says “Sorry, the number you have called is not available.”

    In addition, I do not believe that the systems were down as they stated.

    The refund for the microwave was received on 20/09/09 and the refund was processed the week before, yet I have still made every attempt to have it collected.

    I’ve phoned George.com ten times, I’ve emailed George.com twice and I’ve emailed Yodel twice. In addition, to this I’ve emailed George.com and Yodel together an additional five times.

    The George customer service agents who dealt with my case (excluding the person who processed the refund) were obviously unaware that I had already been refunded, otherwise they would have ensured the item was collected.

    I have heard from George once on 24/09/16 since the last time I phoned them. I haven’t heard from George or Yodel since then.

    I have obviously been classified as a difficult customer by George, but a difficult customer would not keep trying to get an item collected if the refund for it had already been processed.

    We are not willing to wait indefinitely. We expect to be contacted with a collection soon that is acceptable to us otherwise the item will no longer be made available for collection.

    Could you please contact me at your earliest convenience.


  • jean sanderson November 2, 2016, 5:49 pm

    I went to Asda green road on Monday this week to buy bacon. To my utter surprise some of the bacon on display was dated Oct 5th! I mentioned this to the manager, he asked if I had misread the date, on looking he grabbed the box containing the bacon and dashed off without a thank you. Bad manners, I may be aged but not blind and a thank you would have prevented this comment.

  • MRS IRENE CRAWFORD November 2, 2016, 10:50 pm

    I am trying to buy quite a lot of little tikes push along motors (green tractor) I have a disabled son who only plays with these, I have nos.B11IG27, B11IE18, 48631, BAR CODE 5 052449 778700 S BATCH CODE NO55, SPEC CODE 07C0215073. these nos are on the tractor. I am at my wits end trying to get these, these say just for asda. I tried every asda but they say they don’t know when they are coming in. please let me know if I have any chance of getting these, as my son wont eat, or sleep without these

  • Michelle smith November 3, 2016, 5:19 pm

    Been trying to the CEO’s email address please

  • Terri November 4, 2016, 1:16 pm

    Asda Barr anyone under age of 18 from store without an adult

  • heard it all before i know November 4, 2016, 8:21 pm

    Hey there,
    Look I know you get people bombarding you with messages telling you how they can get you ranked on Google,
    and if you you pay them 10,000 pound they may or may not rank you in 3 to 6 months..!
    sucks right?
    How about I put a video commercial in front of EVERYONE that is LOOKING for your business service in the areas you cover…
    and more to the point what if I do some work FREE for you to prove I am the real deal and not some kind of all talk no action type of guy….
    sound good?
    Get all the info and some live proof
    here http://abouttrillions.com
    thanks .Dean.

  • peter hudson November 5, 2016, 12:44 am

    I can offer a crate cleaning service

  • Fay-Amie Goodwin November 5, 2016, 2:37 am

    It’s been three weeks now since I was banned from the Chelmsley Wood Store and yet despite my co-operating with the security and management personnel and submitting three letters of explanation and support from myself my ex husband and my current partner who is also my carer, I have still not been properly contacted by the store, twice they’ve promised me a return phone call yesterday and last Thursday too, I have also sent you a detailed 8 page letter clearly outlining the situation and how I feel badly treated by the security guard in question who I firmly believe acted illegally and immorally by forcing me to sign the ban letter whilst I was under the influence of treble the amount of medication and two days of insomnia which induced the Bipolar Disorder High that I was on, there is CCTV footage of me price sticker swapping, but it’s clear that I was out of my head and actually fell asleep in the security office. The goods in question never left the store and the items I did purchase tallied up with my till receipt, not that I got an apology for that in fact my jewellery items were just left on a chair instead of being returned to me. I have been waiting for the store manager or yourselves at HQ to contact me. It’s been clearly explained that this is Discrimination under the Disability Discrimination Act against myself and my son who is severely Autistic and looks forward to his quality time with me Saturday afternoons going around Chelmsley Wood and visiting ASDA, so obviously I can’t explain to him why I can’t go there because he wouldn’t understand. It is also as we,ve stated in the letters the only bit of respite from our Son that my ex husband receives 3-4 hours a week. My number again is 07448488345. Please get back to me and see if you can sort this out. All it’s done is make my Mental health and physical health worsen as I also have Diabetes Type two High blood pressure and Antisocial personality disorder and high anxiety disorder, not to mention the panic attacks and the fits and shakes that I get.

  • Mrs K. Donnelly November 5, 2016, 10:19 pm

    I am writing you to congratulate your staff at your Small Heath Branch, Birmingham. I have been an Asda customer for many years, have drifted to other supermarkets…..but have always done my main weekly at Small Heath. When I went into store today, I was pleasantly surprised….I thought the store had had a facelift. What took me aback was the fruit and vegetable isle. EVERYTHING was laid out beautifully, extremely well presented, nicely stacked/packed, rubbish etc on the floor, the isles were clear no surplus stock left waiting to be put out. Lovely. It was a pleasure to be able to look/see produce without having to “rummage”. The added bonus was that the heating was on…….lovely.

    I would be most grateful if you could contact the store themselves to let them know that their hardwork has been noticed and appreciated.

    I shall continue to shop at Small Heath……..only it will be a pleasure and not a chore.


    Kim Donnelly

  • Amanda Mayers November 6, 2016, 3:26 pm

    Re dirty delivery crates- what about having them colour coded eg red for raw meats green for veg etc?
    I worked as a nurse in the NHS and this is how we managed infection control x

  • Julie November 6, 2016, 5:09 pm

    Absolutley awful delivery service and customer service!!!EVERY MONTH i do my online shopping with you and EVERY MONTH theres a problem! This month was suppossed to arrive between 7pm- 9pm 10.30pm still waiting…when it did eventually arrive only 3 crates had carrier bags with the rest were just packed in the crates.. i paid for bags so expect ALL my shopping to arrive in bags…not only that when i put it away 10 items were missing! When i contact customer services they promise you they will sort it and ring you back Ha what a joke…its been 4 DAYS NOW! STILL WAITING FOR THE PHONE CALL AND MY ITEMS! IVE FONED CUSTOMER SERVICES EVERDAY FOR THE LAST 4 DAYS AND IVE PHONED PARK ROYAL ASDA WHERE MY SHOPPING CAME FROM! All promise to phone me back but never do! YOUR quick enough to take the WHOLE AMOUNT out of my account but to actually get anything returned is a nightmare! This will be the last time i ever shop in asdas! Every month it happens awful service!!!!!

  • Yvette Harding November 9, 2016, 6:07 pm

    Went into Cortonwood asda living today and was no 5p bags to purchase at self checkout , I asked an adviser if I could purchase one and was told to add a bag on self checkout then to go to the electrical manned till to show receipt to prove I purchased one and then they would give me one . When I told her that it was a bad policy she told me that she didn’t make rules . I think this asda should rethink this policy , I was lucky the manned till wasn’t busy so I didn’t have to wait long to get this bag . Not acceptable asda

  • Mary Brown-Moffat November 11, 2016, 6:50 pm

    An absolute disgrace that Coatbridge Asda store did not recognise the 11am two minute silence , I asked to speak to the manager,( Dougie ) presented himself as Manager, I told him I was disgusted that he hadn’t recognised the 2 minute silence, he tried to say the system wasn’t working, but I know this to be untrue as radio music played as I spoke with him, and he also said an announcement had been made 5 mins prior to the silence, ( thought he said it wasn’t working). I told him that was not true as I’d been waiting since 10.45am for the silence i have reported this to my local paper, this was so disrespectful and no excuse will rectify what happened, my son was a soldier in Iraq, he and soldiers past and present deserved there 2 minutes . This has saddened me to the core.

  • Asda head contact November 12, 2016, 7:08 pm

    i rang this number got through instant – 0844-448-6309 thanks

  • Mrs Fay-Amie Goodwin November 13, 2016, 2:07 am

    After waiting for over 3 weeks, without any help or support, or returned phone calls from ASDA Chelmsley Wood even being complained at, for entering the store, just to ask to speak to management and with no explanation, it’s been decided that the Ban imposed on me, illegally by the way, as one can’t be made to sign anything legally binding, without being able to read it first, and under the influence of drugs/medication or in the middle of a Manic episode, as consent cannot be given by the individual concerned due to the state that they are in, just as I didn’t consent to having my photo taken also, but after all the time it has taken, tonight after waiting all day yet again for a phone call, I decided to phone the store only to be told that the Ban will not be lifted. I have been more than patient but I am seeking to get the Ban lifted by whatever means possible and if it is not lifted very soon, it’ll mean that I will be using my local MP and the Press and all the Mental Health and Disability Charities to support me, being left with no choice. I have been offered no explanation as to the length of time it has taken, offered no apology for the delay, or lack of communication if anything it should be I, who should be getting the apologies for the delay in responding and the high level of anxiety and stress that has caused me a lot of trouble with my Diabetes and my Mental Health Problems. I have fully co-operated with the request to put my case in writing, even getting my ex husband and my partner/carer to write a letter each in support and evidence, the three letters were included in one envelope and delivered to the store by my ex husband in person within two days of receiving the voice mail telling me to do so. Your staff at Chelmsley Wood know me and my Autistic Son very well and have seen us most Saturdays for several years now. So as a loyal customer for many years, why should this one incident, which was clearly illogical due to the amount of drugs that I had taken that day on top of two days of Insomnia get me banned indefinitely? It makes even less sense than my own actions that led to the Ban in the first place, at least my behaviour is excusable and has been explained several times over and over again, but you can’t account for the behaviour and the lies told to me or the inexplicable delay in your Chelmsley Wood Staff responding to me after all this time. I expect the Ban to be lifted immediately and to be offered an apology and some compensation for the stress and costs incurred by this delay and damage to my Mental and Physical Health. I’ve spent a lot of time and effort and money in phoning and visiting the store itself and contacting yourselves at HQ. Please let me know that you are prepared to overrule the Ban decision. As its blatant Discrimination under the DDA and the Mental Health Act, as in banning me you also discriminate against my Autistic Son and His Father who also suffers from Depression and is taking medication for it. We have explained that it is his only respite from our Son for the few hours my Son and I are in the Chelmsley Wood shopping area. And he clearly needs those few hours of quiet time to do as he pleases. Looking after our Son is very demanding on all accounts. Also it stops me from being able to visit the store with my Daughter and her Father, not even to use the café or the toilets. Once again my number is 07448488345. Thank you again, and I hope you can help me with resolving this issue. I remain in faith, Fay-Amie Goodwin.

  • Temoor Shahzad November 13, 2016, 3:33 am

    I buy some shopping in Asad small Heath Birmingham when I paid it full Mony but screen showing I paid it less 5pound.then I speak with member of staff and member of staff speak with security Gaurd.The security Gaurd didn’t checked any cctv and come to with me argument with 6to7 minutes like he told me I didn’t paid it full Mony but my argument was I paid it full Mony lot of people’s over their.Then I speak with store manger all situations and she told me wait here and she checked it cctv and after a few minutes again security Gaurd comes to near my position and hoooo you paid it full Mony and one member of staff Asad give me back my 5pound.

  • Tim Fitzgerald November 15, 2016, 12:29 am

    As a former American retail Management I am disgusted with Asda and their disgraceful customer service, Exhorbinant prices and the slowest check out system, long lines of customers left waiting for long periods of time in all the understaffed units as they tell customers yet one can see staff standing around doing nothing or delaying customers with idle chat which further delays customers. There are so many problems too numerous to list here. Internet is full of dissatisfied customer complaints where no one addresses or compensate for losses and trauma and expenses incurred by Asda which are the Wall Mart supermarket chain USA. Time for all customers to boycott Asda and ensure publicity is more expanded in order to shame the CEO’s Greedy ways and Lack of Proper Management training it seems they never had. My retail career training was obviously more professional where I and my colleagues would never ever stand for this way of running a business. My customers were always well looked after which is still the case today and never ripped off with Exhorbinant prices and rude staff and management. Time all UK supermarkets and other retailers were either boycotted plus named and shamed see how long they will last with no customers even a mentally challenged person knows the answer.

  • Marian Hodge November 18, 2016, 5:13 pm

    Having been a customer at your Asda store in the bridge centre Fratton for many years I have never encountered a problem such as this. It is convenient having a selection of shops under one roof with on site parking in the past past whatever purchase I made from any of the shops I could get money back for my car park ticket at customer service in Asda. However I have I have been into Iceland and done my weekly shop to then go into Asda customer service to get my car park ticket refunded to be told I now have to make a purchase of at least £2 in Asda to get my parking money back. Can you please clarify as to why this is now the case as the car park ticket states on the back bridge center

  • Sally Gill November 18, 2016, 6:32 pm

    Can you please let me scan and go before 9am. I’m sick of humping heavy shopping in and out of trolley. I have shopped at Asda for over 40 yrs and would like it made a bit easier by using scan and pay. Also would you please send more than one box of porky lights sausages to asda telford town centre store as everyone from slimming world is after them. Thankyou.

  • Tina Gallagher November 20, 2016, 1:59 pm

    Hi,I live in a small village in suffolk and usually shop in asda in Lowestoft, 22miles away!I was wondering if there would be a store any closer in the future,as I have tried other stores closer,but I do prefer asda!I’m close to saxmundham,leiston etc,thankyou.

  • Jay Crawford November 21, 2016, 7:11 pm

    Dear Sir/Madam.
    I have just returned from your Hollingbury store near Brighton. And once again the counters did not have many staff members serving. Your staff who are working seem to be a bit devalued, the senior management in the store are quite frankly poor. When I was a manager for Waitrose I would wont to know why if a department was not open to serve the public.
    I’m sure once again you will not answer my email with the answer to my question. This just goes to prove as a company your values to your customers and staff is very inadequate.

  • Mrs turner November 21, 2016, 7:34 pm

    Why are you advertising legs of lamb at £5a kilo and they aren’t available, we have visited 4 stores and not 1 had any on display. We Heard A Member Of Staff Asking A Colleague If They Had Any And She Said I’ve Put Some Away In The Bk. This shouldnt be allowed. Why advertise them if you haven’t got them

  • Dani hanks November 21, 2016, 11:28 pm

    Hi my name is Dani and I’m writing to find out if your Great Yarmouth store can donate whatever they can for a hamper,which is goin to b main prize on our scott hanks appeal.My son is 28 and May this year was told he had stage 4 bowel cancer,which is very aggressive,he’s got 8 tumours on his liver 3 in abdominal cavity and last month we found out it’s gone to his lungs.hes been told he’s got about 3-6 months to live😢The reason why w r doin an appeal is because he’s on the last chemo available for his cancer,they told us of another treatment u can run alongside it but it’s not nhs funded!!we were told it costs from £1500 every 3 weeks,unfortunately he’s a tall lad and the cost is just under £2000 every 3 weeks.thats y we are doin fundraising events,to help towards the cost.Ive had a good amount of donations from Wilkinsons,sainsburys,morrisons and tescos are goin to help too.Spec savers,also hairdressers have donated.I tried calling the yarmouth store but nobody ever answer the phone!be really grateful if u can and I will put you down on my Facebook page to say thank you.please could you let me know,yours gratefully dani

  • Fatima November 22, 2016, 3:13 am

    Hi just want to say Iv been a customer with yourself over 5 years now, I on the 19/11/2016 bought 6pk muller rice which was out of date I Rung the store I went to which was cematary road Bradford bd7 asda. Answered a guy called Michael he answered when I wanted to put through to chilled department and he was so rude n unpleasant does not need to been there with such shit quality of service.. I told him the situation and told him I work in retail so knows how it work so he become rude n hung up on me the twat.. So I rerung to put complain in about him to customer service n he answered again and recut but when I asked him his posturing he refused to tell me me he need the sack.. Won’t b happy if some spoke to his mother like that.. What a bad rep for asda 21/11/16 21:20- 21:35

  • Dawn middleton November 23, 2016, 4:47 pm

    I shop at asda stanley
    Front street
    Co Durham
    I am asking when
    Porkie light sausages are going to be available in this store
    I check every week
    Kind regards
    Dawn middleton

  • J November 23, 2016, 6:32 pm

    Despite text messages and several tracking messages saying my shopping would be late it and it would be delivered at 11:07pm (22/11/16) it never even arrived and still hasnt ….23/11/16.
    Awful delivery service and didnt expect call centres in India! They had no clue what i was on about.!
    Waited up all night for food shopping, 8 months pregnant, £77 out of pocket, no food in the house! Nowhere to be seen!
    I WOULD NEVER DO ONLINE GROCERY SHOPPING AGAIN WITH ASDA……….!!!!!! AWFUL! been lied to and unhelpful service. !

  • Jo Di Caprio November 25, 2016, 8:27 pm

    I have called your help desk regarding not being able to check my receipts after shopping on the price guarantee. I have made about 190 calls and every time get told that there is nothing wrong with my email. I get emails from you but I cannot check my receipt on the system it says that it does not recognise my email address. I have tried to register with the online groceries as this is what I was told to do and again it will not let me do this as it says that my email is already on the system but how come I cannot get to check my receipt. I shop at Asda every week and I honestly feel that I am being let down by Asda as nobody wants to know. I have today again contacted the help desk only to be told that I have to use another email address I cannot do this as I only have one email address.
    I would be grateful if this would be sorted out as I feel that I am being pushed from pillow to post with my complaint.

    Should you wish to contact me my number is 07980 331102

    Thank you

  • Nigel Howarth November 26, 2016, 4:28 pm

    Went into the burnley asda cafe this morning and purchased 2 hot sandwiches and 2 hot drinks by the time I was served and. Sat down to eat the food was look warm I was stood waiting for approx 10 minutes with my food waiting for my drinks

  • d pearman November 27, 2016, 9:11 pm

    tried several times get in touch using asda.com no way would it except it. phoned Hollingbury store .customer help ,would not answer the call , so on behalf of my partner Mrs J Halls ,13 Manhatten Court ,Tongdean Lane
    Brighton BN16XZ i send this complaint. For several weeks she purchased
    Arta fat free milk ,from your store at Hollingbury . Then when she needed more ,she was informed by two assistants ,and the manager , that they had never stocked it.Then on the 24th November ,it was there .This has upset her , and made her feel like a liar . She feels she needs an apology ,as she is a regular customer ,of that store

  • Janette Thomson November 28, 2016, 1:45 am

    I was stuck in as da toryglen car park for over an hour with football traffic tonight it is terrible that you can’t go shopping with getting cot up in football I shop there every day I would like something done about this I would like an answer to this email as well un happy customer

  • Avril November 30, 2016, 3:08 pm

    I came home last night around 9.40pm I turned onto Vere Avenue in Sutton in Ashfield Notts and could not get down the street as the ASDA delivery man had parked right in the middle of the street. We waited a few minutes, he then put is hand up to say he’d be 2 minutes, however I cannot understand why he had blocked the road off as there was a massive space that he could have parked in where he didn’t have to block the road off. He continued to walk up and down the path several times then putting stuff back in the van with no care in the world like he had all day. He got back in his van then waved us to move into the space that really he should have parked in !!! then got out the van and said are you going to move over we had waited several minutes for him and out of courtesy surley he should have given way,he then got back in his van and just sat there. I went over to his van and asked why he couldn’t just pull into the space which he said he would have hit the car at the side of him. Well i’m sorry i’m not a very confident driver but even I could have moved his van into the space, he obviously just couldn’t be bothered to walk a few doors down form where the space was so decided to block off the road, what if I had been an emergency vehicle. Surely your drivers are trained to park in big spaces and walk a little rather than blocking roads off, his attitude was disgusting and not a good example for your store.

  • DAVID DEARN. December 4, 2016, 7:40 am

    can any one tell me when your cannock store will get its petrol station it as been to council. please help us we no asda wont rip us of. thanks

  • abdul azim December 4, 2016, 8:18 pm

    I didn’t like the way I was treated by Emma Dunhill Bolton branch in charge, baby milk which I bought bottled which was ambiant temperature to change it powder one, she refused to change without explaining, I can’t see any risk associated to the bottled milk as it is not temperature controlled and the bbe on the baby milk is 16/08/17. Could you please follow up this complaint. Thanks

  • ed boughton December 6, 2016, 12:20 am

    Hi, would you consider packing your bacon in a re-seal pack, the current pacing is only suitable for one usage, then the bacon which is left goes hard. thanks. Ed

  • Barbara Wooldridge December 7, 2016, 2:45 am

    I bought some small bud roses which were a present when she said that they didn’t even open and then died I was really disappointed as they have five days lasting on I always buy my flowers in add a as they are good value and usually have long lasting

  • gail gritts December 7, 2016, 4:41 pm

    Dear Sir or Madam:

    I am writing to you on behalf of Temple Baptist Church. For the Holiday season we have been collecting non-perishable foodstuffs to donate to needy families in our immediate area of Bushbury/Oxley, Wolverhampton this Christmas.
    We will be continuing to collect until Sunday the 18th of December at which time we will begin distributing the parcels.
    We are writing you to ask for a donation of 20 shopping bags to use as parcels for the food and/or vouchers for fresh produce or dairy products.
    If you were able to help, please send your donation to Gail Gritts at 17 Lane Green Road, Codsall, WV8 2JZ. If you require more information please do not hesitate to contact me by email at tggritts@hotmail.com. We would gladly collect your donation as well.
    Thank you for your consideration and best wishes to you from everyone at Temple Baptist Church.

    Yours truly,
    Gail Gritts
    Ladies Director
    Temple Baptist Church
    30 Three Tuns Lance
    Oxley, Wolverhampton
    WV10 6BD
    Charity Number: 1039518

  • Clive Gilbert December 8, 2016, 5:39 pm

    For ov,er three hours i have been try to order a Mg wings t shirt xl your web site is totally use less you can’t even order by phone because you didn’t trust your staff its not rocket science I deal with firms all over the world and you are the worst we will not use. Asda ever again

  • Mr B.Crick December 8, 2016, 10:57 pm

    Asda Cappuccino Truffles (boxed) –

    Are you still producing/selling these? Can’t find them in my local Asda (Watford Walmart/Asda). Used to cost about £1 for a box of about 24. Branded Asda on the box I believe.

    Please advise – thanks.
    Mr B.Crick

  • Gail Kennedy December 9, 2016, 1:41 am

    I have rang twice you head office because I ordered 2 bed side draws order number 36542835 but the screws did not fit the runners so sending them back and the lady on the phone said they would be picked up Tuesday or Wednesday I stay in all day and no one arrived
    I am not very happy I could not get any one to listen to me on the phone and when I get some one they say they arrange a pice nothing happens
    Please can you sort this out
    Thanks Gail Kennedy

  • Jane Jones December 10, 2016, 11:31 pm

    Hi, I shop at Cwmbran Asda at least once per week however, I feel the need to complain that I have lost at least £8 in recent weeks due to being totally unable to retrieve my £1.00 coin from their trolleys! To happen once or twice fine, but it’s happening time & time again!
    Hopefully someone will read this and speak to the store in order to rectify
    Thank you

  • Lesley York December 12, 2016, 11:20 pm

    What is wrong with the attitude of the Asda staff at the Edinburgh Jewel branch…they are rude and not very helpful at all. I saw one staff member eating while dealing with a customer at the customer service desk, get them sent to a customer care course or the job centre!!!

  • Jeanette Ditcham December 14, 2016, 3:29 am

    As a regular shopper at the Winsford store I have been very disappointed at the way the shop is looking ,it looks drab and dated but most of all I am so very disappointed at the way the shop is decorated for christmas . You enter the shop to be greeted with a coca cola truck that is broken , no christmas feeling yet walking around you have to look for the christmas aisle the christmas trees are at the back of the store at the end of the tills if you don’t go to that till you would not see it .I am so disappointed and have heard a lot of people passing comments about the lack of christmas spirit in the store if it’s bad for an adult, imagine what a child feels like ,as a retired teaching assistant for many years I know displays are so important to make an area look inviting ,please look carefully at the points I have made and try and make the store a pleasure to shop in I hope you can find the time to reply.

  • Dr A Rooms December 14, 2016, 10:51 pm

    I have been trying for the past week to log on the ASDA Price Guarantee web site to check my receipts I keep obtaining you are having technical problems with this service but are working on it When will it be resolved please ?I have vouchers to cash next time when shopping at my ASDA store If your techs are unable to fix what next?

  • Abdul Majeed December 15, 2016, 4:40 pm

    M/S: Asda Stores Ltd. US0833
    Dear Sir/Madam,

    We are briefly introduces ourselves as an Industrial Group.

    Manufacturers and Worldwide Exporters of Textile Products. Our Export Products range is as under,

    Our Products:-

    100% cotton and Poly Cotton in Grey, White, Dyed, Print fabric, bed sheet set, fabric for Lining/Pocketing
    and Hotel / Hospital Items. Work wears, Twill/Drill and 100%cotton Terry Towels,

    Available in grey (loom state) and with different processes of Print / Dyed,

    We have a weaving network consisting verity of weaving Machines, suitable for fulfilling all most all kind of requirements of Fabric.

    Bed sheeting is our second major field, we are producing, Bed Sheets Sets, Quilt Covers, Mattress Covers, Spread Sheets, available in both retail and bulk packing.

    From the above range you would have noticed that we are so much Flexible in providing the services. We would be much obliged if you be kind enough to advise us your requirements with complete specifications. Representative export quality prices and samples of your required qualities would be airmailed through Courier Service for your examination and approval on hearing from your end.

    Also glad to inform you that we have our office in China to produce some items specially 100%polyester Microfiber products and the items which Pakistan does not produce. This way our production Range becomes more vast.

    ((Once again we request for the purpose, please advice your current requirement specs, enable me to provide you our best possible offers.))

    Thanking you and assuring you of our best services and co-operation at all times.

    Best regards
    Abdul Majeed

    Cell: 92 300 8661860
    Hotmail: abdulms786@hotmail.com
    Skype abdulms786
    Office no. 92 41 8503284

  • Dr Hugh Clay December 19, 2016, 9:26 pm

    Dear Sir/Madam
    I have just visited my local ASDA (Waterlooville Hants) to purchase Packs of Frozen Red Fish, a favourite of mine, only to find that all of the stock within the freezer cabinet was at least 6 months out of user date. In addition the Talapia was also months out of date. I find this situation most disturbing especially on the grounds health. I ask myself what other products are customers purchasing that are out of date and may go noticed during the busy Christmas period. I reported the matter to the freshfish counter with a response of “Oh dear” I’ll check it out!
    I really do find the episode entirely unsatisfactory and will cause me to think twice about shopping at ASDA when I have several other supermarkets within the vicinity. Yours faithfully Dr Clay.

  • Max December 21, 2016, 3:05 am

    Asda bloxwich in West Midlands is the worst supermarket with in 50 miles the staff are miserable unhelpful rude ignorant happy to help no they certainly aren’t several complaints later and still nothing done shopped there for over 30 years will be going to Morrisons better service and management

  • Hazel Couzens December 21, 2016, 10:09 pm

    Order number 18259113695, delivered 15th November. I ordered 2kg bananas, received 2kg bananas and was charged £1.54. The APG shows that I received 2 bananas (i.e. 2 units not 2 kg) and was charged only 28p. I paid £2.27 for mackerel but APG shows a charge of only 30p, I can’t work out what went wrong there. I have emailed on numerous occasions. The last reply suggested I phoned 08009520101 option 5. There is no option 5. I tried option 1, the first lady (name incomprehensible) took all the details, sounded confused and cut me off. I phoned again, the second lady, Rachel, was more helpful, took all details then said to phone 08009523334 which would be straight through to APG. I phoned 08009523334, kept hanging on for 15 minutes, ‘George’ told me to phone 08009520101, option 5, I explained the dilemma of no option 5. I have now given up trying to phone, an hour wasted and no closer to getting the matter resolved.
    This is hopeless service
    Hazel Couzens

  • maureen guy December 26, 2016, 10:16 pm

    Dear Sir or Madam
    I wish to inform you that I intend to broadcast the thieving you are doing to online customers like myself, who are being robbed of e-vouchers owing to them by your company.
    I an tired of trying to redeem my £10 e-voucher you have twice told me you would send. Please see previous e-mails for history
    thank you
    M Guy

  • Annette Fahey December 30, 2016, 1:47 am

    Is there any way asda stores could have drop off bins for the used Tassimo coffee pods

  • Paul Butterworth January 2, 2017, 5:58 pm

    Bought a Saucepan from my local store and after first use it developed black spots in the base! Took it back to store and of course I hadn’t kept the receipt! It was obviously one of theirs, and they had plenty more in stock to compare to. Nothing doing!! No exchange No refund! Who keeps receipts when you spend £60-£80 on food and include a cheap saucepan in the list? The joint of beef cost more, and I don’t keep the receipts for them either. WHO DOES?

  • Sheila Moors January 4, 2017, 3:34 pm

    I would like to know why that you have taken off weight watchers cake off from my ASDA in Llandudno in north wales & I would why you do not cater for people that have got Diabetes you cater for people who are nut free & you do cater for people who are gluten free & you do cater for people who are Dairy free & there is a other group of people you do not cater for is for people that can not eat seafood I would like to why that you are not cater for people with dibates as I am Diabetic it is not fair on us who on any one of us that is a Diabetic we should be able to get thin with less sugar in them BUT NOT DIABETIC FOOD as my diabetic Nurse told me not to have that food so all we went is food & drinks with less sugar thank you very much from Mrs Sheila Moors

  • Norma Slann January 4, 2017, 8:13 pm

    I have been shopping at Asda for 20 years l have moved to 19 Humphrey Court the oval Stafford ST17 4SD in August 2016 .l have been trying to get a online account with you scince I moved but your system Sayers it does not deliver to my postcode l can see your Stafford Store from my window you are about 200 yards away if you cannot find me ask Tesco Sainsburys they are delivering to me in my McCarthy and stone apartment get one of your Tec guys to ring me on 01785302271 and l will explain how to do it if you don’t ring it will be the 6th time l have been shunned why l only want to. Spend money with you .l am so mad now maybe it’s TV time by the way l am 76 with a hip problem and cannot go store shopping any more

  • Daljit Singh Rai January 16, 2017, 8:41 pm


    I have a possible new store in Washington Tyne and Wear . It is in concord Washington . It has planning for 7000 square foot supermarket and car park for 25 cars
    Huge residential area . Pls email or call 07582222222

  • Mr David Douae January 21, 2017, 8:52 pm

    Your car park at the Newton Abbot ASDA is a death trap no one seem to worry about the trolleys every where specially at weekends one of our neighbours has said something to a manager in the Newton abbot store but nothing has been done about it
    Will it take a accident to happen before any thing is done ?

  • Magwen January 21, 2017, 9:49 pm

    Sent an email to your Llandudno branch. Not happy with the telephone explanation I received from th stores restaurant manageress. Would appreciate an email from a senior member of staff from head office please.

  • shiraz jan January 24, 2017, 7:58 pm

    whats your purchasing department
    Email Address
    i send email to info@asda.co.uk
    did not go through
    please advixe

  • Helen Quinnell January 27, 2017, 6:33 am

    Hi. I was very kindly sent an email with a code number for £10 off my shopping unfortunately I’ve just deleted by mistake. Are you able to resend this as it would make a big difference to my bill. Many thanks

  • Karen Frost January 29, 2017, 5:38 pm

    I would like to make a complaint about how young staff are treated by management at the Bridgwater Asda store. I have seen and heard how nastily they are treated. A young girl Ashleigh Broadhurst has been treated very unfairly and when she contacted your head office, her complaints have been ignored because she is only 17. Something needs to be done to help these youngsters in your work place’s.

  • M.bckle January 30, 2017, 11:03 pm

    This is a complaint to Asda.i shop every week at Asda minworth.i have put details of my receipt in and told that I have a voucher for £2.30 when I have tried to get my voucher it tells me that there is problems on the site at the moment and try later.i have now tried for over a week and it is still saying the same.i am going into your store on Tuesday with a copy of a printout of where it says I am entitled to this voucher.If they do not accept this I will not be shopping at Asda again. This system has always been difficult one way or other.But you are not doing what you say you will do by giving people the advice of checking and getting a voucher.

  • Laura Graham February 8, 2017, 1:19 am

    I brought your non fairy bio as there was a big sign saying it was 5 pound on offer then when I read my recite I was charged 13 this isn’t the first time this has happened on other times rather annoying when I spend a lot of money in there every week

  • Mrs M Stringer February 12, 2017, 9:51 pm

    I would like to make head office aware of one of your employees, Adrian Bates of Asda Leamington Spa, this young man helped me today above and beyond the call of duty, he couldn’t go out of his way enough to sort out a problem for me and when people are quick to complain I for one hope this chap is given recognition by his employer. I can’t thank him enough

  • Marcus Rowlands February 15, 2017, 9:40 pm

    Hi there i was wondering how come im paying income tax because with my previous employer (co-op) i wasn’t paying any income tax, and i rung the hmrevinues and they said that there were no problems that side thanks in advance.

  • steve jones February 17, 2017, 9:55 pm

    Having complained via phone 3 months ago about the discarding of the remnants of tie-wraps on the floor outside Gravesend store, Nothing was done. Sent email to Asda head office 10 days ago about the same thing, AGAIN, and having an assurance that it would be attended to, I returned today to find EXACTLY the same situation. So I dragged the under-manager out and showed him. Fully apologetic and YET AGAIN assured that it would be attended to.
    NOT very good PR when you keep banging on about how much better you are that the other supermarkets. You’re NOT.
    I thought care for the environment would be a priority for a, (supposed), customer focused company. But apparently not…….

  • Jo mascall February 20, 2017, 10:32 pm

    Hello, we are a baton twirling team in England, we are based in Southampton. We are looking for some sort of sponsorship for us to be able to purchase team costumes and jackets, we will put your company name on our jackets to promote your business. It will also appear on our website, Facebook page and any promotional events. We compete in England based competitions and some of us have done twirl mania in Florida as well as the Disney parade in the magic kingdom. Thank you in advance, we look forward to hearing from you. Jo

  • Mandy February 22, 2017, 10:52 pm

    Why is the radio not on in Taunton 4961, customers are complaining and we are missing all the adverts that we rely on to shout our deals and seasonal item’s?

  • Irene Adair February 24, 2017, 4:18 am

    Please leave me details where I can officially credit one of your employers from your Huyton store

  • Jackie Cole February 27, 2017, 10:26 pm

    Hi I have become addicted to your lemon meringue desserts in the yogurt section in my asda store in Livingston.They have not been on sale for very long .I was wondering if they are discontinued now as there was no ticket on the shelf to say they were out of stock please help as they are delicious

  • claire watson March 3, 2017, 1:08 am

    Hi my name is Claire Watson. I am emailing Asda as a close member of my family is due to retire from Asda Hamilton south Lanarkshire in Scotland. Her name is Marion Guiheen and has been a valued member if staff at ur store in Hamilton for many years this lady really loves her Job and I can assure u she will be missed by her work colleagues and staff, Marion has the kindest biggest heart of anyone I have ever met, she really goes out of her way to help people, a number of years ago one of her work colleagues in ur Asda stores son had a horrible accident and needed funds for a downstairs bathroom, Marion offered to shave her hair off for sponsors. She did this for her friend the local radio station came and made it into a fun day and Marion got her head shaved infront of hundreds of people and raised the money for her friends son. It also as you can imagine it was huge good publicity for Hamilton Asda. Sadly my mum and aunt have both died of cancer, these two ladies are marions cousins and best friends. And when they were ill Marion looked after them until the very end which is a hard and courageous thing to do both family’s couldn’t have done it with out her. She is having a retirement party on the 18 th of march this year and I was wondering if Asda could do something to make her retirement that little bit more special for one of ur staff who has gave many years of great work to the hamilton Asda store? It would be greatly appreciated if u could recognise all the hard work she has put into ur store, she may only be one lady but I can assure you she has made a difference, please please do ur research on this lady and the event outside Asda Hamilton that she did. This lady deserves to be acknowledged, she even jokes when its her time to leave this earth she wants her ashes scattered in Hamilton Asda car park thank you for taking the time to read my email a reply would mean so much. Yours sincerely Claire Watson

  • Lauren Ross March 11, 2017, 2:46 am

    I am absolutely disgusted in Asda’s customer care my order for online shopping was cancelled without notification on Thursday and with no explanation as to why it had been cancelled to begin with the lady on the help line appeared to be very helpful and rebooked my shopping for today but on closer inspection I saw that the same shopping which originally cost me 81.20 is now costing me 84.95, not only this but to my horror on checking my bank online I have now been charged for bills that have not come out of my account due to the fact I have didn’t have sufficient funds in my bank account because ‘YOU ASDA’ have charged me for a delivery I didn’t receive plus for the rearranged delivery and to add insult to injury when phoning your so called help line they proceeded to tell me the reason I did not get my shopping originally because I had insufficient funds in my account ,although on phoning my bank I received an authorisation code from the bank telling me that YOU ASDA had took the money twice. One very unhappy and unenthused customer!!

  • Polly quinnell March 13, 2017, 2:51 pm

    Would like to say a big thank you to the two guys who made a very stubborn woman realise that she needed the wheel chair to go around the Weymouth store yesterday. So could you please could you say a big thank you to the wonderful guys Arron and Darren
    Many thanks

  • Margaret Fairbairn March 17, 2017, 3:21 pm

    I wish to make it plain that this complaint about the local branch of on line shopping is utterly useless, from the amounts of substituted items on regular orders ,constant unavailable items, and the fact when a delivery van brakes down (you only seem to have one van for the whole of my area for deliveries ) you are un willing to ensure the deliveries for that day are made you either have to have it on a later day or cancell it which if you need the items that day there’s no hope or help at all, they even cancell the order if they haven’t released the money back to the customers account, so that they can retake it for the order to be delivered the next day , this is not helpful to bed ridden customers that also happen to be diabetic I’ve shopped with your firm almost every week for almost 3-4 years and only twice have the orders been as I ordered them no substitutes, or unavailable items . I also use other on line shopping sites with none of these problems (when their wagons break down another wagon takes over it may be a little later in the day but at least it arrives the same day.what is Asda doing to correct the situation. .?? M Fairbairn

    • Margaret Fairbairn March 17, 2017, 3:24 pm

      My complaint was made on 17 march 2017 at9.30 am

  • Sharon Jones March 19, 2017, 5:29 pm

    I would like to make a comment about the staff at Asda Goldthorpe over the last 18 months i have had a lot of health issues The staff at Asda Goldthorpe have gone above and beyond to help me with my shopping when i have visited the store especially Karen Lucie Pauline they have to be a great asset to any company that employs them A Big Thank You To All The Staff At Goldthorpe ASDA

  • Julia Vincent March 20, 2017, 12:53 am

    Good afternoon can you help? I had to take back to my local store today 2 large oranges which I purchased on Thursday as they had gone moldie the young man ( Aden )changed them with no problems but I thought that you also get a refund as well but the young man said this dose not apply any more I was just wondering when this policy came into force
    Yours sincerely
    Julia Vincent

  • Ross Stinchcombe March 30, 2017, 7:23 pm

    I am a employer to you in cwmbran store. i can not put my phone in a locker because other people will get it out.

  • sam molloy April 14, 2017, 1:39 am

    Hi I am the manager of a local football team Hollinwood fc I’m looking for business sponsors for my teams football kit … your company name and logo will be put on the front of our lads kits and be worn at all different matches and training across the town …. if you are interested in sponsoring us please get in touch with me at sammolloy9@live.Co. uk thank you sami molloy

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  • Mrs Diane Ward April 30, 2017, 6:07 pm

    I made a online shop on Friday, my delivery date was for next day delivery. After sitting for quite sometime, I sent my order through….. when my order came, there were 7 unavailable items !!!! I was discussing my disappointment to my neighbour, and she very kindly offered to go to the local Asda store to see if she could purchase any of my missing items. Well I was quite surprised when she came back with all 7 items.
    A few of the goods were needed for the Saturday evening meal. So they were of no use the following day.
    I did fill in the questionnaire that Asda send you, but I felt I had to tell the main office.

    A very disappointed customer

  • Mirian May 2, 2017, 9:18 pm

    Please sort out your online George website, since you updated it, it will not allow you to go to the next page without having to start from beginning for each page, very annoying!!! Please also bring back Pay Pal payment method back for colleagues

  • gregcox May 9, 2017, 9:56 pm

    I recently bought ML- CD97-180 18V Lithium cordless drill,I have noticed that there is no charger in the box,can you help please

  • Sean Clubb May 10, 2017, 1:44 am

    There’s a manager Dan in the Canterbury Asda who does cocaine. Not sure how it is acceptable at a supermarket I will never understand, as someone I know heard him talking about it in store one day.

  • Julia May 12, 2017, 3:59 am

    I recently had a eye test at Asda optitions 9 days before my 60th Birthday. I paid for this eye test not knowing that the test is free for over 60’s. Why was this not flagged up and why was I not advised of this? Shame on you Asda.

  • Dr J A Webb May 12, 2017, 3:03 pm

    Without a doubt one of the worst companies for customer service and home delivery with a CEO & Board that don’t give a damn about the companies appalling image just about banking their obscene pay cheques. Its a shame the Walmart are obviously also useless otherwise they would sack this totally useless bunch of charlatan’s that offer this joke of a customer service!!

  • Kelly Trueman May 14, 2017, 6:20 pm

    Hi there I am the chairman of the ladies charity darts league in telford shropshire we are having an event in june and was wondering if you could donate a prize we raise money each year for 9 charities and have raised over 25 thousand pounds alone for just hope house as well as 15 thousand for our local charity shropshire sharks which helps mental and physical disabled people to swim this is just a few examples of our league hope to here from you soon kind regards kelly 07817761124

  • Lisa May 15, 2017, 9:15 pm

    Hi I’ve been using liitle angle nappies for 2 year since u change en my son keep cuming out in blister I’m not happy at all. Thanks

  • ROBIN Floyd May 17, 2017, 12:09 am

    Sir, i was refused petrol at your Reading school road garage on 16th May owing to them in the middle of the shop telling me i owe a petrol bill, sir i shop at your medway Reading shop every Thursday, i buy petrol 99.9 percent of the time at your garage. I DO NOT OWE ASDA ANY MONEY, I HAVE NEVER OWED ASDA ANY MONEY EVER. Pleas put this right or come up with some PROVE .Pleas give this matter your urgent ATTENTION.R floyd.

  • Jeanette Ramsay May 17, 2017, 4:01 am

    To whom it may concern I would just like to say that I am more than happy to be writing this email regarding the excellent service that I have had more than once off one of your porters called Darren at the benton store he has been outstanding a good few times my husband is disabled and he is just more than helpful and friendly and professional I really appreciate it your’s faithful jeanette Ramsay a very happy customer

  • Mrs russell May 21, 2017, 7:57 pm

    A Big thankyou to asda staff !
    I was shopping as usual Friday 19th may 2017. Harrogate asda.
    Thinking about my holiday and decided to stop and look at your beach towels..
    I must have put my purse down at that point..
    panicked looked where I had been changing rooms..”Liam “(security)was so calming and was very helpful as my car keys were in the purse and my car was parked in your car park. Beryle at customer service and mark from home and leisure who had my purse handed into him from a lady were lovely and efficient. I felt relieved and thankful and i have faith in human kind..😊

  • Kristine May 27, 2017, 4:16 pm

    I like to say very big thanks for your products and offers. I’m very happy to shop at asda.asda own label products are very good quality and grate price.
    I always buy nappies at asda for my son.becauce of the price.

  • umesh kumar dixit May 27, 2017, 11:26 pm

    I am Umesh Dixit living in Sunderland and I am management graduate. I am interested in opening an EYELASH AND EYE BRO MAKING BAR for ladies in ASDA store in sunderland. I am asking you to give me small space in ASDA store sunedrland to open this bar , starting from this store i am interested expanding this business to other nearby stores in NorthEast region. My wife is professionally qualified in this field and she well experienced in this area. Beside this she knows personally many of her friends doing this job. I am asking you to give this opportunity to work with you as believe ASDA is one of the most reputed brand, asda customers will not need to go other place for eyelashes and eyebrow making. Please let me know your termes and condition . I am
    providing my address and contact.

    Thank you very much !
    Umesh Kumar Dixit
    54 chatsworth street
    sunderland SR47TS
    MOB. 0744 0400 972

  • Imran Iqbal June 1, 2017, 6:55 pm

    To Whom It May Concern,

    I am writing to make a formal complaint against ASDA fuelling station based in Birmingham, Small Heath. An incident occurred whereby due to the negligent behaviour of the fuelling station, I mis-fuelled my car. I believe this was due to the pump nozzle labelling being missing. I feel this is contrary to the current European Standards.

    I approached the store manager who stated this was due to the labels being stolen. I asked him why they had not been replaced, because due to this error on Asda and it’s representatives part i had misfuelled my vehicle.

    I do not mind that it happened as people make mistakes even companies make mistakes. I have made it clear that I do not want millions of pounds in compensation. I just want to be compensated for the outgoings I have incurred due to Asda’s error, which I deem to be perfectly reasonable.

    I have made this quite clear on numerous occasions, but nonetheless I have been treated rudely and callously by Asda representatives/employees just because they are unsure of company policy and procedure.

    I have been waiting for a call back from the store manager for a couple of days and still have not received a phone call from Asda’s store manager.

    I have been getting taxis to and from work because I have been unable to gauge what is being done to help me and I am very concerned at the levels of health and safety at this particular fuelling station. If signage has been stolen as it has been claimed, why is the store unable to pause fuel delivery until said signage is replaced? I am also concerned with the standards of cleanliness of the forecourt of which I have footage both video and pictures where there are blatant spillages that have not been cleared up, even after I have pointed them out.

    In addition to this, I have been told that the head office is going to ring me, which also has not happened.

    I come from a large family of 15 siblings who are all married and have children, and we have all been life-long customers of Asda.

    I would expect some sort of urgency to resolve this issue seeing as though I have followed the processes outlined to me by the store manager and it is disrupting my working life.

    I have small children which I have asked the store manager to take into account, as I need my car on the road to fulfil my daily duties; but again I have not seen any actions on Asda or it’s representatives part.

    I have numerous images clearly showing that the pump nozzle did not have any signage yet when I have tried another channel of resolution which was the Resolver website, my complaint was closed.

    I find this to be very contrary to Asda’s customer service ethos and policy.

    I have not been assisted or directed correctly thus far. Why is it that nobody in big organisations such as Asda can act true to their own ethos and policies? Why is it also so difficult to acknowledge your own mistakes?

    We the ‘little people’ i.e the general public put our trust in you to protect our interests whilst we shop at your stores, doe this mean that me and my family cannot trust you any more? Do we take our custom that we have been giving since the 1980’s to another chain-store?

    I am very confused as to why a simple matter of putting up your hands and saying we made an error and then asking me for receipts for my costs and compensating me, is an issue that cannot be handled locally and that I am having to write this email.

    At this moment in time, I have not received any of the phone calls promised to me by Asda’s representatives and nor has the Asda Head Office Called me back.

    Please find attached all the images which clearly illustrate that the nozzles were not labelled and also video footage of the state of uncleanliness and dangerous forecourt at Asda Small Heath Birmingham.

    I look forward to hearing from you and I anticipate a response which is in line with Asda’s ethos and with some sort of empathy at the least.

    Yours Sincerely,

    Imran Iqbal

  • Susan Smith June 8, 2017, 12:42 pm

    Current stock & changes of brands at Asda Southport is getting beyond a joke. First , bootcut jeans now chocolate ,washing up liquid , sugar , bread All my favourites cut & gone. I will be going back to Tesco more& more. You were So much improved now Worse than 2004. Staff lovely I will miss them. Sue Smith

  • Jeffrey June 8, 2017, 8:11 pm

    Hello all I have been working at asdas for at least 4 years now as an asda ace I maintain the store I work in making it Tidy and clean I’m now trying to better myself by becoming an asda collegue but I feel that I have no chance on becoming one as they see me as a cleaner and nothing else what do I do?

  • Elaine Coley-Evans June 10, 2017, 7:34 pm

    Please can you consider supplying asda’ s own extra strong tea bags in larger quantities, (other than 80.) I am constantly buying this tea, as in my opinion, it’s better than Yorkshire tea. Would be very grateful. I’m sure I’m not the only one who thinks this!!

  • Mary Beth Stewart June 17, 2017, 12:22 am

    Subject: Intolerable work conditions.
    I just watched a TV documentary which contained a few minutes about your company’s product picking system north of Bristol. I reacted in shock in particular to the extremely high speed voice which instructs the pickers. It’s purpose was apparently to inform how many boxes of products to pick. It sounded tortourous and far from a good communication tool for human ears. I cannot for the life of me understand what could justify such inhumane treatment of your employees who must hear this all day, everyday.
    I therefore strongly suggest this be looked into, as it must be highly stressful for your workers and an environmental hazard in their work place.
    Mary Beth Stewart
    Viewer of documentary, MBA in Business Management.

  • Jacqueline Tyler June 26, 2017, 6:33 pm

    I have been unable to order some children’s clothes online last night as it seems the Asda website is not set up properly. I have tried to contact the Totton branch number today to buy the children clothes I wanted to order last night, but the phone number does not work. I tried and tried again in vain. I have tried other customer service numbers but I got cut off.
    Not very happy with Asda service!

  • Fortuna fashion ( BD) July 6, 2017, 1:14 am

    Dear Sir ,

    This is Mr. Mobin, CEO of Fortuna Fashion ( BD).

    Fortuna Fashion ( BD) is 100% export oriented garments Buying office in Bangladesh for last 07 years.

    It’s a quality oriented buying house with garments which exports all kind of garments ( knit , woven, sweater).
    We provide / supply the mentioned products to Europe, America & other countries of the world with a great fame.
    Our garments factory are well furnished with necessary equipments where we produce our garments properly .
    If you have any inquiry, please do not hesitate to contact.

    Our Factory details as follows:-

    Our factory for Knit
    Minar group.
    Bholail, Fatullah, Narayanganj-1400, Bangladesh.
    Production capacity – 02 million pcs per month based on basic t-shirt .
    Building : 255.400 square feet.
    Minimum order Quantity – 1000 pcs par color.
    Certified – BSCI, Sedex, Accord .
    Our customer : Aldi (UK & Ireland) Sports Direct, OVS, Proxima, LPP, Litz & Street Legal etc.

    Our Factory for Woven
    Top jeans Ltd.
    617,618 Atipara, Uttarkhan,
    Dhaka -1230
    Production capacity – 400,000 pcs per month based on basic trouser .
    Building : 90,000 square feet.
    Minimum Order Quantity – 800 pcs per style/color.
    Certified – BSCI, Sedex, Accord , Oeko-Tex

    Our Factory for Sweaters
    Earl Fashion Limited.
    Ojhar Para (Harican)
    National University
    Gazipur-1704, Bangladesh.
    Production capacity – 800,000 pcs per month based on basic Sweaters .
    Building : 120,000 square feet.
    Minimum Order Quantity – 1000 pcs per style/color.
    Certified – BSCI, Sedex, Accord , Oeko-Tex

    Others : *Home textile, *Towels * Bra-Panty, * Cotton-padded clothes, * Hunting gear etc.
    @ Basically, we provide good quality with G.S.P. facility, short lead-time for shipment, reasonable price, do the work 100% compliance factory with BSCI audited.
    @ We are professional exporter company.
    Assuring you best service at all time, we remain

    Best regards,
    M. Mobin (CEO)
    Fortuna fashion (BD)
    (A quality of buying house)
    House no #28, ( Ground floor),
    Road no #19, Nikunju-2, Khilkhet, Dhaka- 1229,
    Country : Bangladesh
    Tel : +88 (02) 255098350
    Mobile :+88 -01830302687
    Email mobin@fortunafashionbd.com

    Web: fortunafashionpoint.com

  • Roselyn August 3, 2017, 5:23 am

    I would like to thank Jodie Wilson of Great Bridge branch Opticians department for her understanding and efficient service I received when I went back with my Varifocals, she identified the problem and reordered two new pair without any hesitation, these days too many people complain about bad service and I wanted her to recognised for her excellent customer service.
    Thank you
    Roselyn Anstey

  • Asda customer August 16, 2017, 3:30 am

    Can you put Aunt Bessie’s gravy back in suffolk stores please. The difference is aunt Bessie’s gravy don’t taste salting. I noticed you stocking other supplies from aunt Bessie’s range.

  • SANDRA TASKER August 18, 2017, 10:04 pm

    I am not at all happy i have been trying toget hold of one of your giant gnomes the welcome one i am not the only one so many people are dissapointed as they are so popular i thinnyou should continue producing themi ii definately want one so can somebody please do something thank you sandra tasker

  • SANDRA TASKER August 19, 2017, 2:25 am

    I have been trying to get one of your giant garden gnomes it is the welcome one i am sure you could get one for me somewhere im not the only one wanting your gnomes as they are so popular i think you should keep on making them hey are lovely hope you will take note of this and pass it on to the manager or head office thank you sandra tasker

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  • Mrs Ann Panton August 26, 2017, 11:04 pm

    My daughter bought two pairs of prescription glasses from your store at Turner Rise, Colchester today. Good service and great prices. You really should advertise this service and all the extras that are included in the price more than you do. My daughter would have paid double this in other opticians. Well done.

  • sandy.simpson February 12, 2018, 4:17 pm

    I am unable to unsubscribe from your marketing e-mails. My browser insists that the relevant link is unavailable. Will you please arrange this for me?

    Sandy Simpson

  • S.L.Napier February 13, 2018, 9:49 pm

    Why is it that we can no longer scan price guarantee vouchers at the self scan check out. The supervisor has to punch in long streams of numbers from both the receipt and voucher (more than once due to interruptions)This defeats the point of self scan. Yours sincerely S.L.Napier

  • Louisa Howard April 23, 2018, 12:50 pm

    I am amazed that no ASDA store in South Wales is stocking a true crime book, The Clydach Murders: A Miscarriage of Justice. This book has a much higher ranking at 7098 and 218 reviews than other true crime books you are offering: Confessions of a Cartel Hitman 27,185 and 3 reviews, The Krays: The Prison Years at 252,834 and 24 reviews and SErial Killers by Brian Innes at 921,749 with 4 reviews.
    Why don’t you give people what they want and stock The Clydach Murders: A Miscarriage of Justice by John Morris, and watch them fly off the shelves. The Publisher is Seren Books, Bridgend

    Louisa Howard – An avid True Crime Reader

  • Alan Jacob September 21, 2018, 2:17 am

    Just had my cafe loyalty card rejected because it was out of date, so Asda has save one tea bag and a cup of hot water plus a spot of milk, Morrison’s has gained the £300 per month I spend on groceries and drinks. MASSIVE OWN GOAL SCORED BY ASDA.

  • Linda Ayres October 2, 2018, 1:08 pm

    I think you should go onto Facebook and see what everyone is seeing about your stores delivery man and the trouble he is causing about the bad way he is making your company look if you want a bad report as what asdas is like then don’t go no further then your delivery man and a heavily pregnant lady boy its is making your place look really bad