≡ Menu

Clarks Headquarters Address, Phone Number, Email ID, Website

Clarks is a British multinational footwear manufacturer and retailer headquartered in Street, Somerset, England. The company operates more than 1000 brand stores and franchises worldwide. The company’s products include men, women, children’s footwear of various ranges and designs. The 84% stake of the company is owned by the Clark family and the remaining 16% is owned by employees and the related institutions. The company is well known for its Desert Boot that is a unique ankle height boot with crepe sole made out of calf leather.

The company was founded in 1825 by Cyrus Clark and his younger brother James Clark in the Somerset village of Street, England. By 1828 James was appointed as apprentice by Cyrus and while service as apprentice he began utilising the offcuts that were too short for making rugs to produce slippers. In 1833 James became the equal partner of the business and thereafter it was traded as C. & J. Clark.

The annual revenue of the company £1,541 m with the operating income of £163 m as per 2014 data. Today the company employs more than 15,788 staff for the smooth run of the company. Melissa Potter is the current CEO of the company. The company operates its transactional website www.clarks.co.uk that offers its wide range of products.

Clarks Logo

Clarks UK Office Contact Details

Clarks UK Headquarters Address : Clarks, 40 High Street, Street, Somerset , BA16 0EQ,England, United Kingdom

Clarks UK Office Phone Number :

                    Head  Office                 0145 844 3131
     Enquiries About Clarks Website                 0145 889 9904

Clarks UK Official Email ID : customercare@clarks.com ( to get in direct touch with the customer support team ) ,
recruitment@clarks.com ( to get in touch with the recruitment team )

Clarks UK Official Website : www.clarks.co.uk

The official website of the company offers the online shopping portal for the company. Customers can visit the website to explore the various products and services offered by the company. It will also provide you the further information about the company and its contact details.

Clarks UK Customer Service Details

Important Links

Delivery & Returns : www.clarks.co.uk/information/delivery-options
Visit the page to get details about the delivery and returns of the products and issues related to it. The return & delivery policies are also availed on this page along with the time and days for processing.

Track Your Order : www.clarks.co.uk/login?ReturnUrl=%2forders
Visit the page and track your order placed online through login into the account.

Social Profiles

Facebook Fan Page : facebook.com/clarks.shoes

Twitter Handle : twitter.com/clarksshoes

Youtube Channel : youtube.com/user/clarksshoes

Google Plus : plus.google.com/+clarks

{ 35 comments… add one }

Leave a Comment

  • Marian R.Lawrie April 17, 2015, 10:47 am

    Hello there .i have been purchasing Clarkes shoes since 1966 for myself and family .and they have always kept me comfortable and fashionable …however I bought a pair of shoes some years ago now and did not wear them till recently .I wore them thrice and they fell apart literally. I am a senior citizen now and on a limited budget and simply can not afford to waste good money .could I please have another pair of shoes in exchange for these ones.I can send pictures of the shoes in question …I do not have a receipt and I can not even remember where I bought them ..but they are Clark’s shoes no doubt about that ..and you can see by the shoe they have not been worn many times …3 in all..kind regards Marian Robertson Lawrie

  • Irene Devlin July 7, 2015, 11:13 am

    Marian I have the same problem have problems with feet so buy in bulk when I get shoes that fit and the exact same thing happened to me, you can also see that the shoes have only been worn a few times.

    • Mrs Hafza Rashid September 22, 2016, 11:57 am

      Dear Clark’s. I visited your branch in Regent Street many weeks ago on 6th September 2016 and your assistant a African Muslim girl was very rude to me and friends was unhelpful when being served by her. When I asked for my size, she reluctantly got some shoes for me and didn’t bother to measure my feet to get the right measurement. I can see why there were no customers in the shop now, if that’s how you treat all your visitors coming from the Arab Emirates.
      I will never Clark’s again because it’s a big shame as she was insulting me and my fellow shopper to her manager when we was there and I had heard her saying that we were rude to her. How can that be possible when we would have bought four pairs of different items from her. I don’t know how Clark’s employed her as she doesn’t even listen to basic english and she didn’t even want to speak in Arabic to us either. I think she was on her menstrual period as she was fighting arguing and swearing to her indian manager about him and about us at that time and other people was coming in and out. The african Muslim sales girl was terrorizing the indian manager this is something we see common in Arabia but never have me and my friends ever witnessed this in London.
      Another of your sales staff going up and down all the time and another sales staff coming in and out of the shop every few minutes and then gone for smoking what kind of a Clark’s is this if you are not satisfying your potential visitors huh? I use to shop more than 10 years ago from a shop managed by Simon Jones is he still there if so I like to say him and staff that time they took care of me which was very nice to compared to how me and my friend was awfully degraded like trash being thrown in the streets.
      Please reply to me, thanks

  • Lucy Wason September 2, 2015, 8:20 pm

    Hi I sent an email to clarks regarding my boys new shoes and had no reply after a week, to begin with the lights would not work and now the lights have been going off on them all day and I can not get them to stop. Considering the price of the shoes I do not think this is acceptable, or the fact I have had no reply.

    Wing Lite Inf
    132787 00450

    These are the numerous on the box and bear in mind he’s only had them on a week

    Thanks please reply

  • Ro September 26, 2015, 11:56 am

    As a former employee of clarks I’d like to inform all of you that clarks has nothing to do with this website so you need not expect a reply from them on here.

    I would suggest to you all go to the store in which your shoes were bought and allow the staff to take it from there

  • Pat Freeman November 27, 2015, 4:07 pm

    My children and now my grandchildren have always worn Clarks shoes for school. I am disappointed in the pair my eldest grandson has just had to have replaced, they were bought to go back to school in, in September and two weeks ago a section of the sole of the shoe came away. This is not the usual standard that we have been used to. I realise that children wear them pretty hard but they have only been worn for eight weeks and I can never remember the shoes wearing out, but usually grown out of. Have you had other comments about shoes not wearing as well?

  • Leon Finner December 21, 2015, 12:02 am

    Do make shoes 10 1/2 wide size Ds the stores in Joplin,Springfield,Branson,MO say you don,t ,your online listing show no 10 1/2 wide Ds. 10 – 10 1/2 medium are not every person there are lots of us make the shoe and you will make money but don,t price your self out of the market. You like your shoe to fit ,so do people buying your shoes. Don,t be expensive or make reasons to up the price because you want a lot of money. The sales will prove me right and I will want a free new pair every 2 years if that’s OK

    Leon Finner size10&1/2 w

  • Lynn Jung January 16, 2016, 2:47 pm

    I wrote a letter to Head office in mid December 2015 regarding a complaint I had against the store in Chatham Kent where a security tag was left on a handbag I had purchased. As I live in Maidstone 10 miles away I visited our local Clarks store,complete with my receipt,the next day to ask them to remove the tag but the staff were very unhelpful & said they were unable to do it !! I am still waiting,at least, for a confirmation that my complaint is
    being looked into but so far -nothing.What a bad way to run a company,It
    will be a long time before I shop in any Clarks shops again.

    • Mrs ANGELA WILDE January 27, 2016, 11:20 am

      I have bought clarks shoes for work all the time , this time ibought fuuny dream at the cost of £60. They are very comfortable to wear but they havnt lasted verylong , at that price you would think yuo would get more wear out of them.the tops of them look like new .the front have started to split, and all the rubber under neath has worn.

  • Dolores Madden January 16, 2016, 5:06 pm

    Hi I have a received a faulty pair of Clark Shoes that I wish to return. Please contact me on my mobile 00353872436756 to discuss the situation.

    Dolores Madden

  • Norman Mason January 28, 2016, 10:51 am

    I have bought Clarks shoes for the past 50 years, and for most of the time I have been satisfied with your products , but since the introduction of the nature 3 I have been very disappointed with the wear on the soles, the round so called air pump design wears out very very quickly, the rest of the shoe is in perfect condition while the sole is rendered useless, and Im unable to use them in damp conditions, once over a pair of the nature shoe would last up to 2 years, now Im lucky is they last 9 months .
    As far as I can see the nature 3 sole is a design fault that needs urgent attention.

    Regards N Mason

  • brian fanning February 4, 2016, 4:55 pm

    hi just received sulley ollie size 11 {can also have 10.5} absolutely love them do you have any more on a offer thanks so much brian

  • james parsons March 17, 2016, 7:21 pm

    I wish to change my password

  • Patricia Stinson March 17, 2016, 7:39 pm

    Patricia Stinson March 17, 2016
    Dear Clarks, The last time I bought mule clogs #83639 size 6 M was in 2007-2008. They fit well and had plenty of room for my wide toe box my little toes were happy. I just bought 2 pair of Hayla Marina mule clogs they were the only ones that looked like what I had. I read the comments which all stated they were being made more narrow now so I ordered a wide. I walked a few hours and when I took them off my little toes were bright red and hurt. I measured and the new shoes are 1/4 inch smaller in width at the toes. Why can’t companies just leave well enough alone they only have two mule clogs now on there site and they are both narrow at the toes, what about us the people with a wide toe box, why don’t you care about our needs. I am 73 and in my years they either discontinue items I buy or make them different and the result is the same I can’t buy it, it doesn’t exist.

  • Michelle Bumford April 24, 2016, 5:29 pm

    Why have your shops never got any size 8 ladies shoes for me to try on?
    Why do I have to order shoes to be able to try them, before deciding I want to purchase them.
    Ladies feet are getting bigger, an average size is now a 6.
    I have had a unsuccessful shopping day, trying to find size 8 in your shops, and even on your web page.

  • Mrs Jackson April 26, 2016, 9:46 pm

    I visited the Clarks Shoe Shop in Folkestone (20, Sandgate Road CT20), I was the only customer in the shop, I was wanting to buy wide fitting shoes, I found Assistant 9 Amy, very unhelpful and rude, the only time I had help from her was when I asked for my size, she reluctantly got them for me, then took herself off behind the counter, I paid for the shoes, then left. I can see why there were no customers in the shop now, if that’s how you are treated.
    I will never visit that branch again,which is a shame, because I have just moved to Folkestone.

  • Genaro de la Garza Gutierrez May 13, 2016, 1:14 pm

    Dear Fellow friends, I was in the Strode Technical College studying Shoe Making Engineering in your country, and I was learning the mould making also in Up hill Bath Somerset. I was contacted with Mr.John Cottier on those days, and he invited me to enter in your schools to learn several shoe making processes that I learned then, Please let me hear from your directors staff and the book store address too, thank you for your valued help Genaro de la Garza answer to my above e mail. thank you Genaro.

  • Lesley Hopkins May 26, 2016, 4:33 pm

    On the 25th May I spent £35 on a pair of school shoes and £60 on a pair of ladies sandals in your Chippenham branch. I took the school shoes back today to exchange only to find my sandals had been reduced by £12! I really think this is bad practice I think the sales assistant should have told me the sandals were being reduced the very next day!! £12 pounds is a big reduction and just for customer loyalty this should have been mentioned. It has now made me think I will not shop in your store again or recommend it. Very bad customer relations. I would like a reply to this e-mail.
    L Hopkins

  • lynn June 23, 2016, 10:15 pm

    Not happy with the service in the liverpool branch, ordered two pairs of pumps on the web site kept one and went to get refund on the other pair in which i paid on my visa debit card, in which the lady said it will go back on a gift card, why????? The lady behind the counter was not helpfull at all and on my receipt it says goodwill, as i work in john lewis customer services is a key role and i wasnt happy with the service clarks gave me this afternoon, will not be shopping there again, three people behind till not once did any one say hi you ok the lady said just do it, she was cashing up, customer services not good, when i went to collect my parcel no one asked if i was ok????.

  • Sofiane halilali July 17, 2016, 4:20 pm

    I need to open new chop Clarks in the west of Ireland in Galway city how much money do I need to start the businesses please if you can contact me explaining to me 00353871895844 thanks

  • Monni Zelda Kekana July 19, 2016, 7:57 pm

    To whom it may concern
    I bought shoes in clarks clearwater in south Africa but their customer service is very bad cause I wanted to exchange they refused as you can check. On your system as I’m your customer
    Monni Zelda Kekana
    Your response will be highly appreciated

  • s.gunasekaran.f.tec August 3, 2016, 7:40 am


  • Theresa Scott August 10, 2016, 11:36 pm

    Called into upminster store today about 3.30 and felt I could not stay because of the verbal treatment given to a blonde haired lady by someone I think was the manager

  • Sue Dawes September 22, 2016, 3:50 am

    Who do I contact to make a complaint to about a pair of boots I purchased?

  • John Snowden November 14, 2016, 7:14 pm

    My wife purchased a pair of Clarkes shoes for my birthday last August (2016) at a cost of £75, last week the lower sole split from the upper sole along the length of the shoe. I took them back to the outlet shop in Freeport Braintree, where the under manager was polite and understanding, but as I had no reciept all she could do was offer a £10 voucher to spend in store, when I wanted the shoes replaced with ones “Fit For Purpose”. As these were not cheap and named “Activa Air” you would have expected them to be used on activities and the air cushioned sole be resilient to usage. I did not accept the £10 voucher, but as I said she was helpfull giving me the store code, phone number of customer services and the fault which really needs explaining to you all buying shoes from Clarkes.
    I was told by two members of staff in the aforementioned store that this is a common fault with footware, they asked me if I kept my shoes under the stairs or in a box, I said in a wardrobe! They told me that was the problem as the light does not get onto the shoe it deteriates and what happens to the shoes are they fall apart “as they would in a landfill” I was quoted, The name given by Clarkes for ths amazing phenominum is “Hydrollisis” She wrote it down for me.
    I have been trying to contact Customer services for three days so far and all you get is “Sorry please call again later as we are experiancing problems beyond our control”
    So all you people please be aware that if you buy shoes from Clarkes by the time you get them home they may be deteriating already, as the shoes I have that are Useless have been worn around a dozen times. Not a bad return for Clarkes either Buy a pair for £75 find they are faulty take them back to be offered a £10 but still have to spend it with them, so they win every timein the never ending circle of “Hydrollasis”

  • Nasir Mobeen January 17, 2017, 5:00 am

    To whom this may concern,
    I am a regular customer at your stores and have probably shopp with your company alone for the last 20 years for all my footwear requirments. Two of my most recent purchases were formal shoes. One which has been worn for two week here and there for work and the second pair which i have worn for the first time. While wearing these two particular pairs of shoes i noticed that there was pain from walking in these shoes. I then also noticed that both my feet had started to swell up from the inner sides. This came to me as a big surprise as iv’e always a very similar type of shoe from yourselves for years and the same size each time.

    I am very disappointed in clarks i have always loved your shoes for their comfort and durability and have been on pain for the last two weeks with unusual swelling and pain. I expected the same quality and comfort in your shoes and unfortunately i feel as though your quality has dropped and i would be very reluctant to purchase your shoes again.

    I hope to hear from you soon

    Nasir Mobeen

  • stephen gardiner January 19, 2017, 10:55 pm


  • Jeanette Mirizio January 23, 2017, 9:40 pm

    I wore a pair of your shoes out shopping and the right shoe collapsed. I was shocked to see the wedge was made of foam. Your shoes are not inexpensive. I buy your shoes all time but now I am getting Leary about it. The shoes were one year old. I am a senior so I don’t buy a lot of shoes. So when I buy Clark shoes I expect quality . That is why I spend the extra money for your shoes. I was very disapointed . Had to purchase a new pair of shoes just to get home .

    Jeanette Mirizio ,

  • Mrs Shirley Webber February 13, 2017, 8:28 pm

    I went to your Llantrist shop today and was very dissapointed with the service I have taken my aunt there on 3 seperate occasions the first 2 occasions was really good service, the lady Mags i think her name was helped fit her shoes (as she has got special insoles to put in them as she has a lot of trouble with her feet)and seen that my aunt needed one size 5ee and one size 4ee, she told us about a offer that Clarks got when its 2 different sizes, when i took her back today to get the shoes and try them on the woman that served us did not even bother to help at all,very dissapointed at this

  • Maria bessant ne hazell March 4, 2017, 12:05 am

    Please when I was shopping yesterday in exmouth and we were talking about the factory which was here. I was told by a member off staff that because I was a employer , can’t remember my role number. Please can you advise me about the staff discount card thank you. Maria.

  • Jubril Yusuf March 28, 2017, 4:45 am

    Am interesting in trading Clark’s product in my home country Nigeria. I already tested your product and have established a market. The challenge am now having is getting enough stock. My enquiry is partnering with Clark to set up a store in Lagos and Abuja, Nigeria. We may however start by first selling Clark’s product through my platform. Once you are convinced with the volume of sale we may there after discuss franchising options.

    I look forward to hearing from you.

  • Melanie April 3, 2017, 9:45 pm

    I can safely say I’m never shopping in Clarks again!! The last 3-4 visits, the customer service has been horrendous. I’ve had staff follow me around checking I’m not shoplifting (only had the right shoe and would never ever steal from anywhere), the assistant literally snatched the shoe my daughter liked out of her hand, disgusted that she’d picked one up, the assistant guilt-tripped me when I wouldn’t agree to buy the most impractical shoes for my daughter, purely because my daughter liked them, when I was the one who was forking out £50 for school shoes that need to be practical and what has finished me off today is the response I got to the enquiry I made regarding my daughter’s school shoes that are now ruined because the shoe polish I used didn’t have the Clarks brand name on it and I had used an alternative neutral shoe polish. She was sooooo rude to me, claimed there was nothing wrong with the shoes and that it wasn’t Clarks’ problem as I had used an alternative brand of shoe polish? If it’s Clarks policy that you must use Clarks shoe polish, why is this not stated when you buy Clarks shoes? There was a time when customers were given the benefit of the doubt and valued but today I left feeling fuming and completely worthless as a customer. I regularly spend £100 on shoes for my children for school but the last 3 pairs I’ve had have lasted1-2 weeks. Absolutely disgusted at how I’ve been treated by one particular member of staff and the quality of the shoes has been shocking. If that’s how they treat their customers, then I can say with confidence that I won’t be buying school shoes or any other shoes for that matter from Clarks ever again. Their loss!

  • Cheryl Young May 17, 2017, 4:19 pm

    I am writing to your company regarding a pair of Clarks Sandals.

    I wore these sandals yesterday on a trip to Halifax. I was walking downtown Halifax. I looked at my feet and saw, what looked like, ground around my right foot. Unsure as to what it was on a warm and sunny day. I lifted my foot to find the sole of this sandal crumbling. Please see photos attached as to visibly see what happened. I needed to return to my vehicle, parked about a kilometre away. As I did, my sandal continued to crumble. What is noted in my photo, is what is remaining of my sandal.

    I have never had this occur before, with any of my footwear. I like Clarks footwear but am at a loss to explain the demise of these sandals.


  • Patrick Graham July 23, 2017, 3:46 pm

    I would like to bring an idea that would double your sales

  • John Fransham September 6, 2017, 8:26 pm

    We’re so pleased that you have decided not to link up with the transgender lobby. Boys will always be boys and girls will always be girls and if one happens to be born with both male and female genitalia science can indicate what sex the person should be. Today with the growth of single parent families the male children have no male parents to look to for support and as a result they tend to develop homosexual and transgender tendencies. However, the pendulum will swing back to godliness when the confusion of the mindset of children and the harm it brings about becomes apparent.


Ads hatao