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Cotton Traders Customer Service Phone Number, Email ID, Office Address

Cotton Traders (cottontraders.com) is an online market place for the real people who believe in comfort and are quality conscious when it comes to clothing and apparels. This retail industry was founded in the year 1987. This privately held company was founded by the former rugby players of England, Steve Smith & Fran Cotton.

Clothing sold here are comfortable to wear, durable and affordable. It has exclusive variety of women and men apparels including jeans, knitwear, dresses & skirts, fleece, undergarments, sportswear, swimwear and many more for both the genders. It has a range of accessories and footwear as well.

Get all the customer contact details, official details, social media pages and relevant links as well. This is with reference to the official website of Cotton Traders.

Cotton Traders Customer Service Contact Details


Cotton Traders Customer Service Number: 0161 286 4321
One may ring on this telephonic helpline number if you want to speak to the customer service executive. This is not a toll free number and thus standard charges will incur.

Cotton Traders Customer Service eMail ID : n/a

The company is not providing any kind of customer service email ID to their customers for support.

Cotton Traders Official Contact Details

Cotton Traders Order line Number: 0844 844 1111
If you want to speak to the officials for any order related doubt, you may call on this number. On calling this number charges will occur as this is not a freephone.

Cotton Traders Official Email ID: cottontraders@news.cottontraders.co.uk
The mailing address is official. The services of the company will get improved. All you have to do is to just add this address with your mail account.

Cotton Traders Headquarters Address: 1 – 2 Atlantic Street Broadheath Altrincham, Cheshire WA14 5GZ United Kingdom
The physical address given is of the headquarters of Cotton Traders. This can be used as the basis of post and can be used as the postal address every time whenever any customer wants to write to the company.

Cotton Traders Official Website: cottontraders.com
This is the link of official website of Cotton Traders. It has all the desired information which a customer might want for any help.

Cotton Traders Fax Number: 0844 844 0966
The above fax line number is for the fax users.

Social Profiles

Facebook Fan Page: facebook.com/CottonTradersUK

Twitter Handle: twitter.com/cottontradersuk

Google Plus: plus.google.com/+cottontraders

LinkedIn Profile: linkedin.com/company/cotton-traders

Pinterest Profile: pinterest.com/CottonTradersUK

Official Blog: cottontraders.com/uk/blog/the-thread/page/the-thread

Important Links

Contact Page: cottontraders.com/contact-us/page/contact
Contact the customer services of the company in the above link. It has all the details, whether phonic numbers or mailing addresses.

Frequently Asked Questions: cottontraders.com/uk/help/page/help
Ask anything with the company using the mentioned link. It is the official FAQ section of Cotton Traders. Solved questionnaire is also available here for the basic doubts.

Career Page: cottontraders.com/page/careers
People who want to work and want to become a part of this company can use this link for the procedure. It has all the new and upcoming job vacancies introduced by the company.

{ 39 comments… add one }

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  • Albert Stevens August 9, 2016, 7:09 pm

    How can I make a complaint to you about your courier service and my last order delivery
    I made a complaint to Hermes regarding their delivery agents and after more than 3 weeks they have made no contact except say they received my email and would look in to it.

  • barry draper August 18, 2016, 5:10 am

    I have tried for two days to order goods on line, however your site will not process the order and refers me to customer care. Why are you refusing to take my order?????????????????

  • Roy Lear August 21, 2016, 6:05 pm

    Good afternoon, my tracking no. is 8727683515678580.
    Your service and product is brilliant. Your delivery service Hermes causes me to get angry. They say they have made a call but been unable to deliver. The next thing is that there is a query about the address and then nothing, and yet it is supposed to be a tracking service. If they have made one visit and been unable to deliver, they must know the address, so what is the query about the address. If they have arrived at the house and been u8nable to deliver why has no note been left. Why have they not tried to leave with a neighbour. What is the query about the address. You must be aware that life cannot be suspended waiting for a parcel, which is delivered at the whim of the courier. I’m sorry you are a brilliant firm, with very good products, but this annoyance does not help.
    Roy Lear

  • Nigel Tillyard September 9, 2016, 2:16 pm

    Good morning. A couple of months ago I saw an advert in the Mail for Cotton Traders chino type trousers at £12 reduced I seem to remember from £25. I should have realized that there must have been a reason for the reduction but as I have bought numerous good quality items from Cotton Traders did not give it a thought.
    The first few days of wearing the trousers was fine, good material, lightweight, comfortable etc BUT then the problem set in:-
    The stud holding the waistband together was not strong enough and kept coming undone, I thought I would solve the problem by tightening my belt but to no avail and in fact made the problem worse.
    The stud would come undone causing the waistband to separate which in turn has an affect on the zip which heads south and the trousers start to drop heading for the ankles. Bit of a nuisance when shopping as have to keep hauling the trousers up, hide behind a counter to zip up, tighten belt as stud will not work. The problem here is that the CC TV may spot me and result in my being detained as a suspected flasher. On walking back to the car with a carrier bag in each hand the same problem arises and the last few yards is done at a fast waddle feeling trousers start dropping, zip undone and not being able to rectify the matter as hands full.
    Both pairs are:- A 13864, Sand and Dark Mercury.
    The thought of being arrested as a flasher, brought before the Magistrate, remanded in custody to a local prison does not bear thinking about as I would be permitted to wear my own clothes and the trouser problem would mean they were always falling down as belts not allowed and I would not fancy spending my day with trousers around my ankles as a guest of HMP .
    I will still buy your trousers but will avoid poppers ( not the type recently mentioned in the press re a certain MP).

    Nigel Tillyard

  • Mr David Robinson September 18, 2016, 7:51 pm

    I recently sent your company an email with regards to your anti curl polo shirt collars, has my complaint fallen on deaf ears or am I not important enough to receive a reply. A saddened customer. D Robinson

  • Annalisa Taylor September 20, 2016, 9:13 pm

    I wld like to order a bilberry coat… AD10092…size10…please call me on 07904830212…I suffer from osteoarthritis and I can’t go out… Please call

  • Mrs June Whalley October 9, 2016, 8:04 pm

    I am really disappointed! Along with many others. I receive your Autumn / winter catalogue and choose several items I would like. I head for the nearest store to myself being the Lowry at Salford Quays. Only to be totally disalousioned. They have nothing out of the catalogue at all! When I asked they said we don’t have stock from the catalogue and are not likely to until it is almost finished. They only have stock other stores do not want! WHat is the point. I would like to try on as I have had several times ordered items online same item in different colours often totally different cut and results on sending back at my cost. Hense the need to try on! You need to A) have all the stock in booklet in all stores varying sizes B) odopt at Free returns policy the. I will be more than happy to buy online. Could you please inform me of the nearest shop to me that actually has the current goods for me to try on.!
    June Whalley

  • Carole Webb October 16, 2016, 10:27 pm

    Please note your order system is unsatisfactory, as previously I have been able to use PayPal. Have cancelled my order and will not be ordering from you again. You need to get your act together.

  • Carole Webb October 16, 2016, 10:31 pm

    Have now read your complaints page – it speaks for itself! Please take me off your mailing list. Any received will be binned.

  • Carole Taylor November 5, 2016, 1:40 pm

    I have been trying to order a long sleeved black and white gartmore rugby shirt. Can you help please

  • Anni H November 7, 2016, 4:54 pm

    Why do you send me emails advertising goods that you dont have in stock? I’ve just wasted so much time trying to find things in my size “M” and my husbands size “L”. Everything I’ve clicked on you don’t have the sizes or the colour. And it’s not the first time, it’s just about every time. I won’t be bothering again. Ridiculous service.

  • Geoffrey EARP November 11, 2016, 8:25 pm

    74 Dudley Road. Pl71RY.
    On the telephone yesterday I found an assistant TRACY extremely helpfull and wanted to pass that on to managemennt, to let them know it is not all complaints.
    There is not anywhere in your system that stands out where one can give a little praise. Oh, I can go into this then go into that. I just wanted someone to tell her thanks. Please wil you do that.

  • Ann Alston November 16, 2016, 6:24 pm

    Please remove my address from your mailing list ……8 Chanterelle, Colchester, CO49RY. Thanks

  • Janet Crookes November 20, 2016, 2:16 am

    Hermes reckon they were unable to leave my order on 18th November but I was in ALL day.. Had an up date that the order was being delivered today 19th again stayed in ALL day and the latest tracking information
    states that “was posted through the letterbox at 15.34” but no sign of anything. I just wonder if it had the correct address? PARCEL TRACKING
    No: 8697580515769389. The order included 2 tops and jeans so would have been too large to put through letterbox!! Love your catalogue but not Hermes! Trust you will look into it. Thanks . J. Crookes

  • Gayle Kennedy November 24, 2016, 2:16 am

    I have spent the last 2hrs trying to place an order online, last Christmas I ordered quite a few things from you so already had an account but for some reason I am being told my password is incorrect, so I sent for a new password which came thro and was a a joke upper & lower case letters & numbers not easy to type in & then guess what still told me incorrect password. So I tried re-entering my details & was told I already had an account. Well I already knew that but if I can’t get into it then then what’s the point. I am surprised anyone can manage to place an order with your company if this is what they are up against absolutely ridiculous and very frustrating. So guess what know custom from me this year or in the future if this what I can expect.

  • R.T.Fishall November 24, 2016, 11:09 pm

    Just a suggestion that would certainly dramatically increase your sales….
    Stop putting the “Cotton Traders” logo on you clothes.
    After all, it sadly doesn’t have the same brand image as Lacoste, YSL or Burberry does it? Even most of the sales staff at your stores quietly agree!
    Please be brave and pass this suggestion to the Big Boss. 🤔

  • Pam smith November 26, 2016, 12:27 am

    Exchanged a rugby shirt no problem had a e- mail from hermits to say it would be delivered on the 23 Nov it is now the 26 Nov and still waiting tried to get through to cotton traders spent half hour trying no joy bad service I am not impressed

  • anita porter December 5, 2016, 6:57 pm

    I would like to complain about my last purchase o/n 9436601 charcoal jeans, these fit well and are very comfortable at a reasonable price however i have washed these only once following instructions, very disappointed with the outcome the colour has come out of the fold lines leaving white lines in various areas on the legs, so much so can only use them for gardening!!! which makes the reasonable price very expensive. I await your comments, Thank you Anita Porter

  • Marion Mayor January 8, 2017, 2:19 pm

    From Marion in Warrington, aged 70.
    Hello, I have ordered cotton traders men’s chinos on-line numerous times over the last ten years, with no problems at all. I ordered a pair on-line within the last two weeks, which arrived with no problem. I thought it odd that the chinos had been pressed flat with no centre crease, so I decided to wash them first and iron the crease in. I have just finished ironing them, and oh my it took me ages, the stitching is too tight so that they wrinkle, and trying to iron them flat was impossible. I also noticed that the dye wasn’t even and had light patches here and there. I had already thrown away the packaging thinking there was no problem, so I can’t return them. I just thought I’d let you know so that maybe some improvements can be made. I have never had a problem before with your chinos and I am disappointed this time. Please don’t let your standards slip because I have always been pleased with your products in the past. I haven’t mentioned the difference to my partner and I hope he doesn’t notice!

  • Mrs. Janet Honess January 14, 2017, 3:31 pm

    Customer No: 5725691. A reply to my letter of the 2nd of January re: order 0210774844 returned by Recorded Delivery to the Annesley address would be appreciated and details of substitute replacement order of Adjustable Shoes Brown size 9. AQ 12114 WAD impending arrival? Thank-you.

  • fairbrother January 25, 2017, 5:59 pm

    My customer number is 9081363. I don’t require any more catalogues from you please.

  • Jennifer Franklin January 27, 2017, 12:29 am

    Hi there, I tried on a pair of ladies stretch jeans a few week ago. The size 14 were a bit to tight and 16 to lose. They were really so comfy. Do you think this will change?? It’s nice when you find something that fits.

  • John Everett February 6, 2017, 3:04 am

    Order No: 0211043097
    I need to send the above referenced order item back to Cotton Traders.
    I went to my account and found that the 2 items were listed (chinos and trousers) but no reference to many items that I have ordered over the past few years. In other words, my account record was inaccurate.
    Then I went to FAQ to see how I should return the item and eventually found an e-mail address for Hermes – which did not work !!!!!!
    Based on this experience I am unimpressed with an out-of-date account record and the difficulty in contacting Hermes.
    Cotton Traders can do better than this!
    John Everett (Customer No: 0005938294)

  • Jim Moore February 16, 2017, 8:38 pm

    On behalf of my Mother, Mrs M Moore

    Please stop all mailings to

    16 Chastilian Road
    DA1 3JJ

    Customer No. 8836089

    and all other associated mailings you provide.

    I would be grateful, if you would confirm, by return e mail, that my Mother has been removed from all your mailing lists.


    Jim Moore ( Son )

  • Mrs J Judd March 1, 2017, 4:35 pm

    Please will you cease with immediate effect all mailings to the following
    Customer number 8021637
    51 Squirrel Lane, High Wycombe, HP12 4RY

    Will you confirm via email that you have actioned this request
    Thank you
    Judith Judd

  • She She April 24, 2017, 8:15 pm

    Just recieved your latest Catalouge tried to order items and you have not got them in stock
    Also have vouchers to use and by the time you get or if you get the items in stock they will be out of date as one is already
    Very bad service also no customer service email to let you know about my complaint
    Very shoddy

  • Gillian Cridge May 2, 2017, 10:05 pm

    I have not received my goods Order No 9785886 I had an email to say they were dispatched 05/04/2017 . I was given a tracking number to trace the parcel and it says the address was not complete and after a trip to Spain it was returned to you. I was receiving strange telephone calls that rang just twice and cut off, sometimes I returned the call but it was not answered and I believe it was the delivery company I have heard others complain about this company. Please will you get my order to me asap . regards Gillian Cridge

  • Bridget Conigliaro May 9, 2017, 3:05 pm

    I am trying to find your e-mail address so that I can track my Order No. 9831486 which was made on 27/04/17 for Ladies Stretch Jeans.
    I am surprised that I still have not received this.

  • Carole Woodrow May 11, 2017, 6:08 pm

    Please do not send any further brochurs and trade literature to me as they are unwanted.

  • C Long May 11, 2017, 8:45 pm

    Please delete my details from your mailing list.
    Customer no. 9057216
    9 Valley Crescent
    West Bergholt
    Essex CO6 3ED

  • Janice Bucknall May 12, 2017, 4:43 pm

    I placed an order earlier this month and ordered to dressing gown that was on offer. I have not received this, can you look into it for me please.

  • Terence Copeland June 4, 2017, 8:48 am

    Has my order no.9831316 been cancelled? If so should’t i be refunded the
    full amount of $41.45 in lieu of $31.50 that was paid back to my PayPal account. I am already out of pocket $7.60 for postage after a partical refund
    from PayPal. A reply to me would be appreciated.
    Thanking You
    Terence Copeland

  • Paula Hocking June 11, 2017, 3:30 pm

    My name is Mrs Paula Hocking and I’m putting on a charity event in February 2018 in aid of the Renal Unit Treliske Hospital Truro and was wondering if you could possibly donate something towards the raffle, you can contact me either by e-mail or call on 01872 222766 thankyou.

  • Linda tanner June 21, 2017, 5:27 pm

    a cotton trader catalogue from Sunday’s paper was received and on Monday I tried to order five blouses to the value of approx. £140 I was told by your representive only two of the five were available I find it completely unexpectable that items offered available one day and not the next day.
    On speaking to your representative on Monday I consequently cancellled my order and requested she register my complaint.
    I look forward to receiving your comments.

  • kenneth mcgunigle June 29, 2017, 3:48 pm

    I ordered and received twopair of mens cargo trousers which are too long and too wide. How can ireturn them. I ordered them by phone and paidon Visa. Thank you please advise

  • Peter Andrews July 11, 2017, 8:16 pm

    Please remove me from your mailing list

  • P Rankin July 31, 2017, 2:08 pm

    On 24th June I phoned your Street store on 01458 441380 to enquire about some goods. When my phone bill came in I was charged an extra £3.78 for number 08448441111 which was from Cotton Traders. Why do you not state this number and that an extra charge will be made in the ad for your stores? One lost customer and I will inform everyone I know!!!

  • Kevin Waters August 14, 2017, 3:27 am

    I booked a Sunday delivery at additional cost on my order as I am going away for several days on the Monday, no delivery has been made.

    Now what?

    Order #10089593

  • Mandy Boon August 14, 2017, 2:53 pm

    Not happy as i’ve emailed twice and no reply because i’ve paid for clothes i have not received


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