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Currys Office Address, Phone Number, Email ID, Website

Currys is a UK based electrical appliance retailing company in UK and Ireland. The company specialises in the field of selling electronics and household appliances. This retail chain is owned by Dixon Carphone and the company is operating its business through, around 295 superstores and 73 high street stores.

Currys was founded by Henry Curry in 1884, opening the first store in 1888 at 271 Belgrave gate, Leicester. The company achieved the proper financial base when Henry formed a partnership with his sons in 1897 naming the company H. Curry & Sons. Currys was taken over by Dixons in 1984 maintaining its separate brand identity. In April 2006 DSG announced that the Dixon Stores would be rebranded as “ Currys Digital”, expect in Ireland. Currys brand continued  to be only used for the larger format stores in Ireland , Dixon retaining the main street. The stores are divided into four sections as computing, home entertainment, major domestic appliances and small domestic appliances.

The company’s product includes white goods, telecommunication and information technology. It’s operating around 550 stores throughout the country with 10,762 employees according to 2008 data. Joel Stevenson is the Director of the company. The company’s online retail chain is provided through www.currys.co.uk. This website offers customer with all the offers and products of the company.

Currys Customer Service Details

Currys Office Contact Details

The contact details of the company is provided below can be used by the customers to get in touch with the company. The details include the contact number, email, fax and the website details.

Currys Office Address :  DSG Retail Ltd, Maylands Avenue, Hemel Hempstead, HP2 7TG. Company registration number: 504877.

Currys Office Phone Number : +44 844 800 2030 (head office) , 0344 561 0000 (to get in touch with sales & customer service team)

Currys Office Email ID : customer.services@currys.co.uk

Currys Official Website : www.currys.co.uk

Sponsored Links

The official website is the e-commerce portal of the company where it offers all kinds of currys product to the customers. Also the detailed service and support of the company can be known through visiting the website.

Important Links

Track Order : www.currys.co.uk/gbuk/track-your-order-1028-theme.html
The above given link can be used by the customer to track the order placed online through the official website. The customers can visit the page and track different products ordered.

Return & Cancellation : www.currys.co.uk/gbuk/returns-cancellations-1043-theme.html
If you purchase your products and its found faulty, damaged or unwanted error then visit this page for to get assistance. You can use the same link to cancel the placed orders.

Social Profiles

Facebook Fan Page : facebook.com/curryspcworld

Twitter Handle : twitter.com/Currys

YouTube Channel : youtube.com/user/curryspcworld

Google Plus : plus.google.com/+currys

Pinterest Pagepinterest.com/curryspcworld

Follow the social profiles and pages of the company to get latest offers, discounts, etc.

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{ 70 comments… add one }

Leave a Comment

  • ValerieWeber January 16, 2015, 11:58 am

    I have just written to the insurance services ombudsman about you and your complete failure to honour my Knowhow agreement. You are a shamefully dishonest company with whom I will never again do business.

    Reply
    • Carl March 26, 2015, 8:53 am

      Yes, I agree they are a dishonest company who lie to your face. They have rejected my claim also and will not even give me a reason – luckily for me I was cautious enough to record all of my calls with them and also have picture documentation to prove my claim true. I have now too sought the help of the ombudsman and I have provided them all of my evidence which they claim is more than sufficient – Knowhow had their chance to do the right thing but greed, incompitence and lies got in the way. I believe the only thing to do is publicly shame them by sharing your experience on any site or forum where people seek advice about purchasing a product from them, I am compiling a format of displaying all of my phone interactions with them and (and highlighting the parts where they are caught lying), uploading my contradictory emails from them aswell as all my documentation. I do this in the interest of the public as they should be aware of how this company and Dixons/PC world operate. All they had to do was call me on 07921389945 and listen, they would have seen that there was no valid issue.

      Reply
  • COTT ON January 28, 2015, 10:42 pm

    We have a cooker being delivered on 29th January ref. ZCV46330XA order reference 7422088686 and have paid for installation and removal of extg. cooker. Your tracking details states installation not include which is incorrect and of great concern.Please amend and have an engineer in attendance.Thank you
    J Cotton

    Reply
  • Mrs Risso January 30, 2015, 1:30 pm

    I need someone to urgently contact me on 02085690395 regarding a recently placed order that I have tried to cancel and have the monies paid back to me. I am sick of being passed backwards and forwards by your peoples.
    I need someone in authority to telephone me otherwise I will be taking this to the media…You have taken monies from my account for goods you and the manufacturers do not have in stock.
    Please contact by return. thank you

    Reply
    • Margaret Miller January 12, 2016, 4:54 pm

      Hope your problem was resolved Mrs Risso
      I am going through the same ridiculous situation.
      Am now sending copies of all emails to and from this company (who don’t seem to have a clue what they are doing) to their Head Office. If no refund I will send to Daily Mail. I can honestly say I have never dealt with such incompetence and will never deal with Currys again

      Reply
  • Y Stoimenov February 16, 2015, 12:20 pm

    On 2/12/2014, I decided to do a big Christmas Purchase from the big shop Currys . Now it cost me a lot of nerves and a time.I choose Panasonic TV but did not have cash and paid £500 with my credit card and every month I must pay £46/ with this plan I just catted my head, but I did it.After this purchase I went to my country for private reasons and when i returned i noticed that TV is not work.
    What happens next, on 19/02/2015 I went to Currys and returned the TV because it smells burnt, the speakers do not work and others things too, I received a note to one week to come and take a TV but nothing. 4 weeks I went to Currys permanently but without result.They only shrug and comrades of knowhow call me just let me know that there are no parts .
    Today is 15/02/2015 ,they take from my account £46, for what? I can not believe I can to do nothing, only wait but till when? I have no nerves , at home my children complain I’m just devastated, this is a lot of money, a lot a waste time.
    it will be my last time when I have purchased from Currys.

    Reply
  • Wally Harbert March 16, 2015, 5:41 pm

    Your customer care service will not give me details that will allow me to contact my local Currys/PC World store by telephone or email. As a result I have been required to take a round trip of 25 miles to have a simple question answered.

    It is incredible that a company in the communications business restricts the use of the telephone and e mails. I am also uncomfortable that, I can be telephoned by staff from a store but am prevented from dialling back the caller.

    The test of good management systems is the extent to which they tell local managers when failures have occurred without the need for customers to complain to a third party. Every formal complaint you receive is, potentially, lost future custom. You have certainly lost mine and I have cancelled my direct debit for customer support.

    Reply
  • Tom Lynds March 22, 2015, 9:11 pm

    I have a cooker I ordered that should have been installed on Saturday 21st march only for the gas installer to call and say it would not be installed on the day it was agreed as Curry’s no Worries had not booked an electrician as it is a duel fuel. We have paid £100 for this service. The gas installer was rude and arrogant and was not interested in my wife’s plea to contact Curry’s to resolve the situation so she contacted Customer services who after some time assured her that the oven would be delivered and installed Monday 23rd march. Just received text Sunday evening from Knowhow that installation date is now Tuesday 24th. I am really p******d off now and amazed by this shocking service or lack off. Is anyone from Curry’s willing to contact me to explain what is going on as its an utter shambles!

    Reply
    • Mr. j. m. calder April 7, 2015, 3:04 pm

      sir- i recently appreciated first class service- very competent and polite= from a mr. g. shearer at your cumbernauld branch…well done Mr.J.M.. Calder

      Reply
    • Hob July 6, 2015, 7:08 pm

      Dear Tom,
      London, 05th July 2015 and I am very sad that I have to join the list of Curry complaints.It cheers me up a bit to read your notes and to know that I am not alone. I hope you solved your broblem by now. I paid for an electrical Hob and installation to replace the old gas hob. Knowing about the hassle gas is causing, I decided to stop using it and made sure that a Curry appliance service engineer would install the new electrical hob. Guess who came to the door on the day of delivery. An electrician. Curry sent the wrong team from Dartford and I sent both the hob and the electrician back after he reminded me that he cannot touch gas.As if I did not know.
      Now I can’t cook and have another appointment for 15th July 2015. I do not know what else Curry will throw at me next, but I lost trust in a company that treats clients so badly. Kind regards Take care.

      Reply
  • Carl March 26, 2015, 8:56 am

    Currys are a very dishonest company who lie to your face. They have rejected my claim also and will not even give me a reason – luckily for me I was cautious enough to record all of my calls with them and also have picture documentation to prove my claim true. I have now too sought the help of the ombudsman and I have provided them all of my evidence which they claim is more than sufficient – Knowhow had their chance to do the right thing but greed, incompitence and lies got in the way. I believe the only thing to do is publicly shame them by sharing your experience on any site or forum where people seek advice about purchasing a product from them, I am compiling a format of displaying all of my phone interactions with them and (and highlighting the parts where they are caught lying), uploading my contradictory emails from them aswell as all my documentation. I do this in the interest of the public as they should be aware of how this company and Dixons/PC world operate. All they had to do was call me on 07921389945 and listen, they would have seen that there was no valid issue. -even this comment is awaiting validation, which means that they have final authority over what we are allowed to say about them.

    Reply
  • Catherine Allen April 9, 2015, 5:49 am

    Dear Sir/Madam,

    In February 2014 I purchased two Samsung televisions from yourself. In June 2014 one of the televisions broke down, I was not happy with the way I was treated then. I had to pay out of my own pocket for the television to be sent for repair. It was returned three days later ‘fixed’.
    I bought these televisions from Currys, against I may say advice. I don’t use your stores anymore as I don’t like the way the assistants ignore your requests and obviously follow store dictat as to what goods to sell. Being naive enough to think that after looking at the specifications myself I would purchase them over the telephone.
    The Customer Service agent at that point was charming and helpful. I also purchased a camera and Blu-Ray DVD player too, these items were bought as a present to myself and my partner with money I received from my Work place as I had to retire due to bad health.
    I wish I had spent it on a weekend away – I would not be on the receiving end of the ‘Curry Treatment’.
    I was treated courteously and with patience by the Customer Service advisor I spoke to yesterday. He informed me that he would contact the Out of Warranty department (does this actually exist?), now we come to yesterday Wednesday the 8th of April 2015.
    The young man I spoke to refused to put me through to this Out of Warranty department and told me to expect a letter informing me that I had to pay a sum of £95.00 up front, then my television would be collected and inspected as to whether or not it was a manufacturers fault. I have been assured that this is a common occurrence with this particular Samsung television.
    Please explain why
    1) I should have to pay twice from my own pocket to have this item looked at?
    2) As the same fault has occurred as in June of last year why are you not either collecting the television set yourselves or why was I not given a replacement model back then?
    3) It seems obvious to me that this problem will be a recurring one, a patch up job is not acceptable.

    It seems to myself and I may say many others that people who pay cash for their goods are ignored by your Company, or maybe it’s because I did not buy your insurance as I have my own? I have been in touch with my Insurance Company, not to make a claim, why should my premiums go up for a product that was known to be faulty? As I say, I have been in touch with my Insurance Company to obtain legal advice.

    My background is Commercial Law so I do understand the Out of Warranty laws. This is the same fault as when in Warranty so should be replaced – not fixed.

    Perhaps your Company is so large that one person making a complaint is of no concern to you which is exactly the way I have been made to feel. The upset I was caused yesterday was extremely distressing, I don’t often cry at the way I am spoken to.

    All I ask is that you replace the television set or use your own Company credit card to pay this ridiculous fee of £95.00 yourselves.

    I am now on benefits as I cannot work due to being disabled and the person for whom I bought the television (my partner) is under going treatment for Cancer of the Neck and throat. This is not a pity statement, we manage quite well thank you – it is a statement to say you have No Customer Service?

    I would appreciate if someone would contact me, not with a Form letter, I can get blah, blah anywhere.

    Reply
  • Catherine Allen April 9, 2015, 12:47 pm

    I would like to add that I was contacted by a person from the Out of Warranty Department and an agreement has been made between Currys and myself. I feel this is more to do with the Person I spoke to more so than Currys. So at the moment I am pleased with the result. Will I use Currys again? I don’t know yet.
    So Paul thank you for being Human

    Reply
  • chaice Bickerstaffe May 18, 2015, 12:07 pm

    We are having terrible dealings with currys. Brought a Beko cooker in November, had to wait till January for it to be fitted. Cooker was under heating, after 4 engineers and 18 phone calls, they finally got an engineer to do his job pr

    Reply
  • chaice Bickerstaffe May 18, 2015, 12:41 pm

    We are having terrible dealings with currys. Brought a Beko cooker in November, had to wait till January for it to be delivered and fitted. Cooker was under heating from first time we used it, at first we thought it might be because we were not used to a new cooker and we were doing something wrong. But problem was with cooker. Contacted currys who then told us to contact Beko, after 4 engineers and 18 phone calls, they finally got an engineer to do his job properly and the fault was found. Since January till May we have not been able to use oven due to not heating properly, they now want to replace faulty part with a new part. I do not want a brand new cooker that was faulty from day one to be replaced with a spare parts. they are refusing to replace faulty cooker and will only fix problem. This is totally unacceptable, should not have a faulty cooker in first place, it is not 2nd hand and is brand new. They are the worst company I have ever dealt with. Having to write letters and get in contact with trading standards is disgraceful when they should just do the right thing and replace faulty goods. The stress they have caused is disgusting. If anyone knows how to help, would appreciate your feedback.

    Reply
  • Marg May 25, 2015, 3:28 pm

    NI would never recommend anyone to purchase anything from Currys, their after service run by Know How is absolutely appalling. My washing machine is 10 months old, broken down. Rang them, the refused to send an engiener out because the error code “was not one that they send out engineers to fix”. What !!! Anyway, after repeated phone calls, emails they eventually came out, they give you a time and are then 20 mins late, great when you take time off work !! Engineer ran machine on empty and replaced door lock, seemed fine, as soon as I put washing in it, which you do, the thing broke down again, phoned they said engineer would come back same day and would phone. Guess what he didn’t, as it was Friday of Bank holiday weekend, I guess he went home and left me waiting until 6.30 when I went out. Don’t communicate with any web sites they just go to customer services which are hopeless, no-one takes responsiblity for anythihng, they don’t return phone calls and the service centre operators are only interest in selling crystals and extended warranty which they offered me, who buys an extended warranty for a machine that does not work!!!!!! So I still have no machine, I am trying to get an e-mail for the managing director at the moment to write to him about this, but hey I still have NO washing machine !!!! You have been warned, glo elsewhere !!!!!

    Reply
  • Marg May 25, 2015, 3:30 pm

    As a marter of interest does anyone out there know the e-mail address for the managing director of Currys,Know How, I would be very pleased to know it.

    Reply
  • Sharron Case June 1, 2015, 12:35 pm

    To a company that does not Care for Customers

    Order Number CUR1526631144

    I have ordered a 5 ring induction hob and 2 built in ovens,
    I was emailed that they would be delivered on Friday 29th May, My husband took the day off work Holiday.
    At 2.30 they had not been delivered, I called and was told that they where never going to be delivered that day and that they would come the next day between 7-11. Nice to have been told!!!
    I logged a complaint as a days holiday is not to be wasted waiting for a delivery that is never going to come.
    The HOB arrived at 7.25, but no ovens, I asked the delivery man and he said its not unusual for them to be on a different van, (strange way to run a business, but its not mine).
    I call at 8.10 to make sure they were coming due to the previous days problems,
    I has assured they were on the van and would be there before 11am.
    10.30 no deliver so i called again.
    NO they are not coming as they are damaged. I said that that cannot be right they are on the lorry, and i asked are both damaged, YES I was told.
    I explained that I had kitchen fitters coming monday as all deliveries had been confimed. Do NOT Trust Currys they lie
    I was not impressed and mentioned that they had my money but could not keep me informed on how my purchased items were in the system.
    I was told THAT THEY DID NOT HAVE MY MONEY it was ringfenced by the bank and it would not be transferred until we were in receipt of my items.
    I waited untill 12.45 today monday to give Currys a chance to come back to me. NO i have to ring them again for the 4th time.
    I asked what was happening with my delivery and was told only ONE not TWO of the ovens were damaged!!!!
    I asked for a refund as I could not be told when the delivery was going to take place, I was told this would take 3-5 working days, as they did have my money !!!!
    I have been LIED to 5 times by Currys
    1. Delivery date 29.05.2015
    2. Delivery date 30.05.2015
    3. Definatley on the Van.
    4. Both ovens damaged
    5. They had my hard earnt money.

    At 13.00 on Monday the supplier still had not been contacted!!! So guess what you would not be able to keep the customer informed.

    Is this anyway to run a business, it was not a very big order by your standards but £1600.00 is alot to me,
    I have been offered £25.00 to cover a lost days holiday and to have to call back the kitchen fitters another day. Plus my phone calls and time, Lets not even talk about inconvenience as YOU DONT CARE

    A very unhappy customer that works in a large office and everyone on knows not to buy from a company that does not care about CUSTOMERS

    Sharron

    Reply
  • Brian Oates July 9, 2015, 4:01 pm

    dearsir, your sales assistants are no more than thieves, after paying cash £800 I was told I would have to use a debit / credit card payment for at least £10 as payment , this I was told to verify my TV licence address, your staff used my credit card and set up a product support account charging me £6.50 per month on a direct debit without my knowledge, I know business is bad out there but you are going to such drastic measures on making money.
    I will never use your company again,

    Reply
  • Antony carr August 13, 2015, 7:22 pm

    Ordered a new fridge for £750 plus £20 delivery plus £10 to take away the old fridge. We paid for a TIMED delivery slot which was missed by 1 1/2 hours – not the end of the world but irritating.

    The fridge that was dropped off was dented on the side and had huge scratches. The delivery chap said he’d leave the fridge until a replacement could be delivered. They very kindly took our old fridge away! Upon opening the fridge my other half found the seal was shot! So no fridge with a 9 month old and a three year old – great!!!

    A replacement did arrive a few days later, but was yet again damaged. This time the delivery chap was nothing short of obnoxious and refused to rearrange a redelivery until he was on the road. He called my children ‘rug rats’ and suggested we should just accept 10% off (but said try and push for 40% – some people get it.

    I now suspect that currys are in the business of supplying factory seconds and then offering a relatively modest discount when the goods are found to be damaged.

    I will never shop there again either.

    Reply
  • Smithers November 20, 2015, 7:12 am

    We have ordered two sanwitch toasters only one has been delivered, we have tried to make contact with any one who can speak English but only get, press this button, press that button, and so on, we will be going into our local store and cause mayheam if we don’t get a reply, we have sent e mails, but no reply.we did speak to a human who was going to phone back, but we are still waiting, the saga goes on .

    Reply
  • Robbie Davies November 23, 2015, 12:18 pm

    I recently ordered a Baumatic range cooker and extractor hood online on the 12-11-15, the cooker arrived as promised on the 16th but no extractor hood, on the 17th my gas engineer attempted to fit the cooker and found a fault, after being told they would send an engineer within 24 hrs on two separate occasions, I am still waiting for Currys to exchange the faulty goods.
    Now the hood that was supposed to arrive with the cooker, I was given an alternative date of the 18th, and when they failed to deliver I was told it would be there on the 19th, then I received a call sayiying it would be delivered on Saturday the 21st November. Sure enough the lorry turned up, but the driver was trying to deliver a under counter fridge to me, indeed the hood wasn’t even on the lorry.
    The problem is I’ve had a gas engineer failed visit, an electrician arranged to fit the hood and £5000 of granite worktops due to be fitted on Saturday. All costs not seen or appreciated by Curry cowboys.

    Meanwhile my wife and two young sons will travel to my in laws for meals !”!

    Please source your electrical goods elsewhere, and save the heart ache, these guys just don’t care !!!!!!!!!!!!!!

    Reply
  • Ann Smith November 24, 2015, 5:19 pm

    Currys in Wrexham order me CUR1528931821 C17WRO1NOB built in combination Microwave £480 and CUR1528931594. B57CR22NOB. Slide & hide Electric. Oven. £829. On 8 /10/15. And was told Delivery would be 1 /11/15 I had 4 emails saying these items would be delivered on the 1/11/15 only the microwave came when ask about the oven the driver did not know anything about it and said I would have to phone about this item. I phoned 034456610683 and was told this item was out of stock and with it being Sunday the office was closed and would phone me on Monday. No one. Phone so I when to the shop on the Wednesday and the shop said they would phone and they were told it was out of stock and someone would phone me in a few days time I could have bought it from other stores if I went on a waiting list and safe £100 I went with Currys because it was in stock Floor in Currys was very good she said she would phone every day until she had an answer I phone as well It should not only take a few minutes to email or phone to tell me what was happening to my order but no one had this is not the way to treat your customers. I when to the shop and phoned a few time to find out what was happening to my order I phoned customers service today and was told they would give me £20 for the inconvenience. I was having a new kitchen fitted at the beginning of the month and now cannot have fitted until the beginning of the year this is because my oven had not come on the 1/11/15. I had been waiting a for a date off the kitchen fitter because he was book up for a few months he said the beginning of November This is why we order it on 8/10/15 as it was in stock. The customer services lady said that all she allowed to give me was £20 for my inconvenience I told her I was not very happy the way I had be treated this is why I am sending you this email

    Reply
  • Derek November 24, 2015, 10:11 pm

    Offer of 20% discount on tomtom satnavs, selected truckers satnav at£319 so discount of £63 expected. Surprise suprise, none available in store or for home delivery. Eventually got in touch with customer services who checked stores elsewhere, no stock. Guess what, the very next day after offer finishes, these satnavs are now miraculously available to buy on line or store collect. How naughty and dishonest is that. Just go to John Lewis and see what customer care is all about. Superb excellent.

    Reply
  • Helen November 29, 2015, 3:45 pm

    I would like to give you feedback on your staff at Currys Croydon.
    I have had a great customer service provided by Neethan. He was patient, polite and had technical knowledge which helped me to make my purchase.

    Reply
    • Peter December 4, 2015, 12:36 pm

      We ordered a very expensive Rangemaster cooker at Staples Corner Currys on 30 October 2015. it was to be a retirement gift for us to cook more

      We were never informed/advised by Currys up front of the electrical load requirement.We paid for installation
      with just a few days before delivery It was only when our builder/electrician noticed the make of cooker and suggested I check with Currys who after 20 minutes trying to get through I was told elecrical load requirement which meant our electrician had to quickly install appropriate cabling and junction box for the cooker.

      When the I can only call three jobsworths delivered the cooker 30th Nov, the installer said the electric were not sufficient despite our electrician. We were told to contact Currys to rearrange installtion.
      I had heard of the horrendous wating times trying to get through to customer services and can state true, as I waited over 90 minutes then being bounced around and cut off at one point!
      Finally an installer and I think was trainee(as he stood there doing nothing) attended 3 Dec. the installer put in a gas pipe then and cabled the oven to the junction box and when switched on tripped the fuses ( taking personal phone calls while installing ) I understand the isntallers are only allwed an hour to co9mplet work. She checked the fuse/RCD and said our electrican had not installed junction box properly (he had tested before he went) she left the fuses unset and and said nothing more she can do and get my bloke to install electric an claim installation back ( how easy will that be!?) She left the gas hose pipe attached to cooker and said it was easy to fit it to the main gas pipe ( am I supposed to do/qualified to do this then!)

      We have had no cooker for a week now and have a young child staying.
      I will be contacting ombudsman, Media BBC about this appalling service

      Reply
  • Les December 5, 2015, 10:34 am

    I would just like some one to answer the phone for a start. Would be a help

    Reply
  • Annsmuir Park Homes, Ladybank, Fife December 11, 2015, 10:37 am

    We are a caravan park in Fife in Scotland. We are constantly receiving telephone calls from persons looking for Currys Store in Penzance. Apparently our telephone number is being used on your webpage – 01337 830551. Can you please ensure that this is deleted.
    Park Manager, Annsmuir Park Homes

    Reply
  • R V Mann December 30, 2015, 4:37 pm

    Having purchased a cooker on 28.12.2015. I have now spent nearly 2 DAYS and run up a phone bill trying to get through to Know how and the curry s store to rearrange delivery date.
    This is not acceptable and i am now considering cancelling the order.
    We have been supporter’s of Curry s having purchased a hot point washing machine in the last view weeks.
    I would be grateful for a prompt reply and a a solution to my problem.
    I have taken into consideration the busy season but! !!!!
    Yours in anticipation. Mrs V Mann.
    Ref 7430105832.

    Reply
  • Mrs Wright January 1, 2016, 6:15 pm

    Vax hoover £89.99

    Reply
  • andrew macdonald January 11, 2016, 9:44 am

    i tried to contact currys purley way but they are hiding i got through to someone but would not give me direct phone number to these bunch of crooks. The sales person tried to sell me a lead for the tv i was buying @ £80
    something i did not need then tried to sell me a care plan to which i told him i don’t want he said i will give you 1 month free i said and ? ???? to which he replied
    nothing i giving it free then after i paid for the tv he said sign here lucky i looked at the paper it was a bank mandate to steal money from me for the care plan that i did not want nice people very nice this after i spent £449 now trying to talk to someone is very hard i will be going back there to talk to someone they are not going to get away with this !!!!!!!!!!!!!! CROOKS

    Reply
  • A Warner January 18, 2016, 5:18 pm

    I had an agreement with Mastercare last year covering Electrolux Z4715AZ Upright VacuumCleaner . Reference no. BDR4TXLD for three payments of £4.67 commencing 29th March 2015.
    I am unable to trace these payments and would be glad if you could tell me if these were ever paid and if i have a current agreement with you.

    Reply
  • Unhappy customer January 20, 2016, 8:01 pm

    Shocking , rude and down right ignorant after sales . Avoid at all costs .

    Reply
  • Mrs j reece January 24, 2016, 2:47 pm

    I’ve been trying all day to get In touch with u to organise for u to send someone out to look at my double oven which is not working I have got master care warranty I can’t get through to them as well the lines just go dead I’m not very happy i r tried 7 times

    Reply
  • K.E. EDWARDS January 31, 2016, 1:58 pm

    30/01/2016 purchased LOGIK 22″ LED TV with DVD player from Currys Wolverhampton. Advertised “in store”, “on the box” & 0n “Instruction Manual” inside box as “Full HD 1080p”. TV will not receive Freeview HD channels even on outdoor TV aerial that receives HD channels on our other HD TV. Your comments, by return, will be appreciated as I have ‘phoned your “helpline” 0344 561 1234 & 03445 610000 & failed initially to speak to anyone after over 5 minutes wait, and then spoke to a lady & transferred to Tech Team without reply after almost 30 minutes. PLEASE HELP – Is the TV faulty?
    Submitted 14:00 hrs Sunday 31/01/2016

    Reply
  • robin February 8, 2016, 8:28 pm

    I purchased a camcorder and care plan before Christmas on sale. It was never delivered and Currys didn’t known when it could delivered. I was annoyed and cancelled the order. At the time of cancellation Currys agreed to send £20 voucher.
    It shame that Currys refunded the cost of camcorder and not the care plan. I had to call again to asked care plan refund. Agent was told me the refund has been processed. After two weeks no money received. Call again today to find out. I was surprised by the irresponsible answer received. I was told it will take 20 to 30days to receive the money over post.
    The reason for that was it was cancelled from store. I cancelled over the phone. But on the system shows from Store. When I asked, if it was on store, why it could not refund on my credit card instead of a cheque. The agent could not answer it. But repeats the same dialog again and again.
    Also not received any voucher too. Currys become untrustworthy store now a days.
    Order number : CUR1530325002

    Reply
  • Peter jeffery February 11, 2016, 11:20 am

    i bought a Sony TVs online, but was encouraged to buy an hdmi lead to make it a bundle and therefore slightly cheaper, I also paid for next day delivery, so I disposed of my old tv and arranged for two workmen to come and fit the new one. The TVs was delivered on time as promised, but the hdmi lead was posted and came several days later! I complained and pointed out that the Oxford English Dictionary defines bundle as together, they said it was sold together and therefore they had not done anything wrong, and therefore were not interested. Morally bankrupt.

    Reply
  • Jayne Cooke February 13, 2016, 6:21 pm

    Had no information about a laptop I bought and paid in full on 5th Feb at Blackburn store!!!!! Contacted customer care team and was told it was not on the system. Can SOMEbODY ring me,
    . 07939031205

    Reply
  • Jayne Cooke February 14, 2016, 10:01 am

    Had no information about a laptop I bought and paid in full on 5th Feb at Blackburn store!!!!! Contacted customer care team and was told it was not on the system. Absoulete joke!!!!

    Reply
  • Norma Mole March 5, 2016, 3:56 pm

    I would like to praise and thank 2 of your sales team James the help line person on in line purchases and the telephone service man at Shefield for their help today they where helpful and considerate you have plenty of places to put complaints but none for praise

    Reply
  • Emma ferguson March 10, 2016, 3:34 pm

    I wouldn’t recommend you or your services to my worst enemy.
    Purchased a TV 5 years ago… took out insurance which I’ve payed for 5 years… TV goes faulty… you pick it up… 4 weeks later and you’ve destroyed my TV… not given me a voucher for a new one and will not cooperate… frauds the lot of you

    Reply
  • Ron Waugh April 12, 2016, 5:33 pm

    Over the last 12 years, I have bought from Currys/PC World –
    4 Laptops
    Various software etc. approx
    2 iPads approx
    2 Printers
    3 Wireless mice
    Many, many ink cartridges
    1 Samsung 50″ tv
    1 Sony 55″ curved tv + with special cable
    Video Player
    Dvd Player
    Sony Blue Ray home cinema
    Large Leisure Kitchen Stove
    Large Daewoo Fridge/Freezer

    It all added up to over £8000 and was paid for cash.

    On visiting them today to spend another £1000 on a new iPad Pro and a Dishwasher, they wanted to charge me an extra £30 to transfer my apps and data from my old iPad to the new one.
    Is there no limit to their GREED ?

    So it will be John Lewis from now on. You get everything at the same price and I notice you get a longer guarantee from them.

    I think we all know where Currys can go.

    Reply
  • Tim Malyon April 27, 2016, 1:10 pm

    I bought a Panasonic HC-V550 camcorder from Curry’s this time last year, and lost the battery charger shortly afterwards. My fault!
    Curry’s can’t supply a replacement although I understood that under CE regulations, spare parts for goods marked CE, must be available for 10 years. Partsmaster seems to exist purely to see how long people can put up with a pointless menu trail. Clueless and unhelpful at best, they could not get one.
    Reluctant to bin an otherwise good bit of kit, but if I do, it will NOT be to buy anything more from Curry’s PC world.
    Trading Standards should sort them out.

    Reply
    • Ash May 1, 2016, 12:24 pm

      Unreliable customer service, took payment over the phone not knowing if they have stock. Know how took card payment over the phone gave us payment reference number(cur1633684493) (Rep: Caroline) and told it’ll be delivered next day but when rang next day about the time of delivery, cc sd order was cancelled due to out of stock. more over sd this happens sometimes coz they are not aware of the stocks and their computer allow them to take payments with out stock onboard.
      unbelievably irresponsible people, will never do business with currys again learnt my lesson.

      Reply
      • Ash May 1, 2016, 12:29 pm

        Do not buy anything from currys especially over the phone, cc service know as “know how” they take payments over the phone but wont deliver the goods, cheaters.

        Reply
  • douglas gill May 4, 2016, 6:19 pm

    I complained about beko fridge frezzer ordered with no knowledge of integrated components! But after phoning beko and Curry’s I’m getting now where! All I wanted was handles to make it look like a fridge ! No Curry’s won’t budge and I’m stuck with weird looking doors! Get a grip where’s my change my mind rights???

    Reply
  • louise perks May 29, 2016, 12:44 am

    Hi,my mom who’s 74 travelled from Brownhills Walsall to curry’s wensbury(by Ikea not sure of correct address)to purchase a under counter fridge with ice box,no problem decided on one,not in stock,how on earth can a big chain superstore not have a basic under counter fridge freezer,mom had her cash to pay so customer service is zero,1 knaves castle ave Brownhills Walsall ws87pn,please be decent and reply to mom and explain your no stock as it was a waste of time and diesel,or may be a kind complementary voucher would be nice,thankyou

    Reply
  • Sam June 29, 2016, 2:50 pm

    Currys Catford branch is run by Muppets.
    There is a sales guy called Gary who acts like a managers bi…
    and the manager Ash he is a proper Muppet and I have no idea how he got that job. He kept saying ” If this store was my own business I would of helped you” He clearly does not care about the work place, sales or even customers. I wish someone from head office can see this and if you want to know more you can contact me at anytime

    Reply
    • Les Stansfield August 10, 2016, 7:58 pm

      Don’t limit your remark to Currys Catfird branch, they’re all the same!

      Reply
  • Margaret Ramsay July 1, 2016, 7:23 pm

    bought a gas cooker from Currys Garthdee Aberdeen. Delivery and installation excellent. Went to the store today to get some info on a Sony camera the assistant Paul was just going for lunch, but no problem he stayed back and gave us a great insight into the workings of this camera. I cannot praise this young man enough, what he doesn’t know about cameras s not worth knowing, we couldn’t even buy the camera from his as no stock, but we are picking one up at Aberdeen airport tomorrow as we fly out on holiday.
    Thank you Paul, you should go places within Currys

    Reply
  • Karen Edwards July 3, 2016, 2:27 am

    Where is the dishwasher I ordered to be delivered on the 2nd July between 3.55 -7.55 it is now 9.55 and we are still waiting and have not had anyone contact us to say there is a problem
    Ref: 7430320406

    Reply
  • David Robinson July 13, 2016, 6:13 pm

    Why is it so difficult to contact a senior manager at Currys /P C World ? They are fast in store to take your money from you but when it comes to a complaint oooops your on your own ! We had our cooker repaired and the engineer tore a hole in the floor covering in the kitchen I telephoned customer service and was told someone would call me back in 24 hours only to be told 24 hours later it will take 5 working days for the return call to me ……..this is very poor customer services ! I will not be spending any more money at Currys or P C World from now on.

    Reply
  • wilma moffat July 17, 2016, 4:01 am

    I have had a terrible experise with currys and know how.I have soken to so many mamager and been told so many lies i will never trust currys again.will never recommened currys to nobody.You dont listen to customers even the manager of the store who could verify everything i was complain about you wouldnt listen to her.i got told because am disabled i was gettin confused?Got told i shouldnt stay is aplace that doesnt deliver to the store often,your 14 day guarantee is a waste of time.i have contacted disabled scotland and reported currys.wrote to thr Raw deal i n the sunday post.contacted a lawyer about goimg to court for breach of contract?monet expert.ant body that i can make acomplaint to i have done this and all i got told was sorry.which isnt good enough.I would like a response to this email regarden my complaints regarden a LG TV wilma moffat 9 palmers cross,pluscarden road,Elgin Moray IV301YF.

    Reply
  • Rita Layton August 6, 2016, 11:27 pm

    I chose an electrical item at Currys Stechford Birmingham store and yet again I was told “its out of stock”. Fortunately Argos are on the same retail park and I made my purchase there instead. The staff are idle and ignorant. There was one young man lounging by the front door whilst playing on his phone. A young lady was talking to him and was overheard saying she had had enough. I wanted a condenser tumble dryer earlier in the year but the girl who spoke to me made it clear she thought I was an idiot as I hadn’t noticed the word condenser was on the top of the dryer. Again we went elsewhere. I also wanted a halogen oven and mistakenly picked up a deep fat fryer. When I noticed my mistake the assistant demanded that my granddaughter return it to the display stand. Isn’t that what they are paid to do? The rest of the staff this afternoon were congregated around the till area instead of keeping an eye on customers and we had to ask for assistance. I have made the complaint of things being
    out of stock to you at least twice before. Perhaps you could consider a secret shopper so that you would know for yourselves how bad this store is.
    I am finished trying to shop there as its pointless.

    Reply
  • Les Stansfield August 10, 2016, 7:55 pm

    I bought a top of the range Panasonic Microwave oven from Currys in March. It stopped working so I took it into the store for repair, in its original box together with my receipt, over a month ago. I was told that it would be ready in two weeks. I hadn’t heard anything from them after the two weeks so I tried to phone the number given for the repair shop. They couldn’t trace the repair, they didn’t even recognise the type of number given. I when into the store, a round trip of 25 miles, only to be told that the oven had only just been collected for repair, it had been sitting in the store for two weeks, we wouldn’t have it back for a further two weeks. Over two weeks have passed since then, we’ve again tried to phone, the number we were given says that it’s not they who do repairs. Curries have terrible customer service, please do not buy from them.

    Reply
  • tony knight August 11, 2016, 3:48 pm

    i needto purchase a new television and have been told to buy a led model what is life expectancy of this type of tv

    Reply
  • Walker August 20, 2016, 9:41 pm

    After one of the currys wagons drive us off the road and didn’t even stop to see if we were ok, we called currys 6 times to date and yet no reply from themselves, do you think it’d ok to run a couple offrom the road and just ignore their complaint obviously yes, so I think it’s about time I contacted the news channels to see if they can get a response from yourselves

    Reply
  • Belinda August 30, 2016, 11:38 pm

    My elderly disabled parents brought a washing machine and paid for it to be installed and old one taken away . Washing machine was delivered but they did not installe it as they said the could not turn the water off and have left the old washing machine they were told to get a plumber to installe it. My husband had to go over and undone the tap to stop the water just like that. Very very angry when I spoke to customer services they said that the men if can’t undo anything they can not use tools in case they do any damage sorry that’s bullshit one turn with a wrench and it was done and now they are refusing to come and take the old one away as they had not installed the new one . Absolute shit customer service especially for two 83 year olds

    Reply
  • mk September 3, 2016, 2:26 am

    I work for curry and im telling you now to stay well clear of them they push us to upsell every customer and harass them makes me sick will be leaving soon!

    Reply
  • mr george September 6, 2016, 5:57 pm

    just recieved our cleaner back,nothing has been repaired,note fixed on handle screw to be inserted.mix up with pickup took 11 days and at a cost of £10.03p in phone calls. i would not expect problems like this with a huge british companys standings.

    Reply
  • michael scot-davis September 8, 2016, 11:40 am

    Ref: 3420721412
    Also: CC3149796
    Tracking Number: 108154 (aka 137329, 156432)
    · Knowhow received the item on the 11th Aug 2016
    · Since then I received numerous messages informing me that the item has been returned to store
    · To date the item has not been received
    · On the 7th Sep 2016 after several visits to the store and numerous phone calls we discovered that the item has been returned to a wrong location
    · Once again we are informed that the error is now being rectified (TBC)
    · In the meantime and a month later I still do not have my laptop
    No one department is able to resolve this. I am simply being transferred from one person to another and after long periods spent on the phone find myself without resolution
    Can you please assist?

    Reply
  • A. E. Herbert October 3, 2016, 11:45 pm

    Customer service apalling

    Reply
  • ROBERT PATTERSON October 13, 2016, 8:08 pm

    After purchasing 2 Televisions at the Newtownabbey branch of currys, I was mislead by a sales representitive from the store were I 100% told him with a witness that I had house insurance and did not require the product support, to my amazement my account has been debited £5.50 PER WEEK, and am considering taking this to a consumer solicitor, please could the manager of this store get back to me regarding the sales procedure of his representitives and this misleading cost!!!!

    Reply
  • Whyte October 14, 2016, 3:52 pm

    Bought a laptop online from Curry EBay store in Nov 2014 and it has recently stopped working so thinking Currys on the High St was the same busy, they would help us.No it’s a separate business with a totally different warranty policy and for up to One year it uses Currys Knowhow on the High St to repair the goods it sells, as it has no repair facilities of its own.But is will only happen after going through Currys Ebay online as they have a separate Contact Us Site as it stipulates no refund or support will be given for Outlet purchases at their High St stores.After one year,however you will get no where under the sale of goods act and latterly the consumer rights act which stipulates that you have a right to a repair or replacement if electrical goods due to manufacturing faults within 5years in Scotland and 6 yrs in England.The fault on this laptop had nothing to do with accidental damage i.e. spillage or misuse remember this a laptop retailed at £800 and was less than two years old with little useage and never left the house.Ebay take the line it’s wear and tear as a way of getting out their responsibility to the customer..Currys in High St do offered to take back under this act for a fee of £60 and repair any fault but Ebay Currys won’t as they have an op out clause in there sale and return policy and most importantly No Repair Dept so buyers Beware when buying from Currys EBay.I am currently proceeding to take them to the Ombudsman to see if this Op Out Clause is legal or just an excuse for Curry Ebay to have no responsibility to all their customers for the purchase they make and just basically just want sales with no customer service back up after one years warranty ! With total disregard for government legislation .Can they Legally do this to the customer ?Ps I won’t be buying anything from Curry /PC World Outlet Stores in the future !

    Reply
  • susan corbett October 19, 2016, 7:04 pm

    Dear Sir

    I would like to bring your attention to my disappointment at the poor service I have received from Currys store Newmarket Road Cambridge.

    On 23/09/2016 I went into this store and purchased an integrated ‘fridge and and ex display integrated dishwasher (with added insurance for the products). Gary and I examined the dishwasher and both agreed and signed a form to indicated that all parts were present. Delivery was arranged for 27/09/2016 all went well and the items were duly delivered. However, that evening my husband discovered that the filter was missing from the dishwasher.

    On 28/09/2016 I telephoned the number given on my receipt expecting to speak to the store and hopefully to Gary to have the missing part posted to me. This wasn’t possible and I was informed by a member of staff at the Call Centre that “we don’t give out the store telephone number”. I gave all the relevant information and it was suggested that I”pop along to the store”. Not possible because a) I work full time and b) it is a 60mile round trip to go into Cambridge. I was advised that an email would be sent to the store and a member of staff there would call me back.

    29/09/2016 I hadn’t had a call from the the store so I rang the Call Centre again spoke to Karim (sorry if the spelling is wrong) and I was put through to the store, the ‘phone rang and rang and rang and eventually my call was answered but the ‘phone was put straight back down! Back to the Call Centre and I asked to speak to Karim but this time I was advised that there was no one of that name working there! I insisted that there was a man with this name working there and then advised “we can’t contact him” . So I told my story once again and again was promisedf a call back. 4 calls to the Call Centre later I still had no resolution to my problem. At that point I decided that Currys didn’t deserve my money and I’d have the dishwasher collected, cancel the insurance and get a refund for the item.

    I then rang the telephone number on the “Need More Help”leaflet and spoke to Mark to request that the dishwasher was collected and I receive a refund for this product. Mark advised that because I’d bought the dishwasher in store I’d have to return to Cambridge to arrange collection and receive my refund!

    So, back I went into Cambridge and there Karina who after a tip tap on the computer showed my the filter (£14.99) that was missing and asked if she could order it for me. Gary passed by and asked what the problem was and commented “oh they get half inched”! No, by this time I was thoroughly fed up with the run around and poor service shown by Currys so I declined and requested that the dishwasher was collected. No problem with this but I would have to return to the store again after collection to get my refund!!!! I did explain that Mark hadn’t mentioned anything about not being able to completed both transactions in one visit. Craig came along and offered £20 compensation for my trouble!

    Okay, I’m losing the will to live now and completely frustrated at the lack of service and hoops needed to jump through to resolve this matter. The dishwasher was duly collected on 08/10/.2016 and on 12/10/2016 I once again went back into Cambridge. I stood at the Customer Service Desk for 20minutes watching 6 members of staff serve 2 customers . Eventually Jim came to me (after being asked to do so by Karina) and without “hello”, “sorry to keep you waiting” or “how can I help” said “yes?” I expained I wanted a refund for the dishwasher. After much tapping and scanning the till crashed!! Jim spoke to a member of staff (I don’t know her name but she is pregnant) and she stated that it would take 20minutes for the till to unlock my account “there’s nothing we can do”…. but there was as you will see! So, after 20minutes the till still wasn’t allowing the transaction to take place, Rob came onto the scene and suggested that Jim procede with the transaction mannually!!! I wonder if you can imagine my frustration now? I had been in the store nearly an hour and still hadn’t had my refund. I asked Rob why the transaction hadn’t been manually when the till had crashed and he replied “we don’t like to do that becuase we get audited on it and it doesn’t look good” . I have to comment that this whole situation didn’t make Currys look good. I said that I’d like to speak to the Manager but Jim refused point blank to call him and indeed walked away from me. I spoke to Karina and Rob was called to speak to me again and it was his suggestion that I contact Customer Services to describe my experience.

    This whole sorry event has meant that I have had 2 trips into Cambridge that I shouldn’t have needed to make, I’ve had to take time off work to make these trips and I will never take my business to Currys again and this fiasco has lost Currys over £300 in business.

    This whole sorry saga could have been avoided if the dishwasher had been checked to ensure that all parts were present when it left the store!

    Yours falthfully

    Susan Corbett (Mrs)

    Reply
  • Mr Robert B Leith October 28, 2016, 1:11 am

    Approximately 2 years ago I purchase a Samsung Xpress C460W printer. Excellent – no problems. Also purchased with it a set of laser cartridges.
    None used until a week ago. Totally wrong set sent to me! No P4092C.
    should have been P406C. Not helpful at Isle of Man Branch. As this is fully your mistake, I request to be reimbursed the cost of the new ones I had to purchase, for £149.00, please.

    Reply
  • Rita November 2, 2016, 8:55 pm

    I have purchased lg smart tv last July 2015
    And taken 3 years extra cover but can’t find paper work and tv broken
    Can you help
    Miss Margaret Payne
    51 Patrick road
    B26 1sr

    Reply
  • Jeffrey skelton November 8, 2016, 9:16 pm

    Six months ago my father in law purchased a cooker from your warrington branch at the weekend if failed and was blowing the fuse in his house so he was unable to cook a warm meal , today my wife rang the store to have the situation sorted only to be told that it could not be fix until Saturday , today is Tuesday a full five days before allegedly it can be sorted , my father in law is 89 years old and the manager of the store was told this to which he replied it still couldn’t be fix until Saturday my wife said she was disgusted and none of our family would shop at curry again the manager still seemed unconcerned at this point , if the manager actually owned the store and had to work harder to attract future customers his attitude may have been different as it is he will heat a warm meal tonight and have little concern of the problems of others who have paid good money for a product from the store he runs and is responsible for , if currys are prepared to leave an 89yr old man without the opportunity to warm his food at the coldest period of the year it makes it totally clear that PROFIT BEFORE WELFARE should be the new company logo CURRYS YOUR A DISCRACE !!!!!!!

    Reply
  • Mrs Lankamp November 11, 2016, 5:07 pm

    I bought an amazon fire tablet and several other devices that plug in or enable the tablet to work. As I am new to modern day technology and I just signed up to a contract that costs me 23 pounds sterling per month, the least I thought they could do was to show me how the tablet works. They said they could book me an appointment at an extra cost of 30 pounds sterling, I said I find that outrageous and told them I would complain to head office, but for some reason this computer I am using in the library does not let me connect to the email listed for the head office. The staff also struck me as being clueless and more interested to sell products for the commission they earn but not to spend a few moments to ensure their customers now how to use the products they bought. I now feel like a fool who has parted with finance I can ill afford as I am student and it is no secret that students struggle to make ends meet.
    Sorry to read of all the issues other people have had with this company, hopefully someone will bring this company to that attention of someone like Ann Robinson on Watch Dog.
    Take care all and I know it is early but a Happy Christmas and Wonderful New Year 2017 to everyone, even the mean old currys staff!

    Reply
  • J November 20, 2016, 5:29 pm

    Worst possible service from Currys PC World and KNOWHOW never again will I get involved or buy anything from them

    Reply