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Debenhams UK Office Address, Phone Number, Email ID, Website

This article is sharing the contact details of Debenhams London based headquarters. It will be consisting office address, phone number, fax number, email ID etc. with reference of the official website and related links. We hope it will be useful for you to solve you problems.

Debenhams is the most popular British multinational retailer which trades out of 240 stores across 28 countries worldwide. Debenhams is operating its e-commerce website in 70 countries being the UK’s 11th biggest online retailer by the volume of traffic. The company is among the top four in the field of menswear and womenswear, also being the top 10 in childrenswear. It provides the exclusive range of own brand and the international brands. The company was awarded Multichannel Retailer of the year in 2012 at the Oracle Retail Week Awards.

The company was founded in eighteenth century. The journey started with the business formed by William Clark in 1778 starting with Drapers store in London. The partnership between William Debenham and William Clark named as Clark & Debenham started in 1813. In 1851 Clement Freebody became the partner and changed to Debenham & Freebody. Finally the business was launched as Debenhams Limited in 1905.

The products of the company includes fashion clothing, shoes, accessories, cosmetics, electrical, gifts, home & furniture and toys. It leads the market in premium health and beauty products. The company is headquartered in Regent’s Place , London and is listed on the London Stock Exchange. Nigel Northridge is the Chairman and Michael Sharp is the CEO of the Company. The Debenhams Online shopping portal is www.debenhams.com.

Debenhams Logo

Debenhams Logo

Debenhams Office Contact Details

The customers can use the below given contact details to get in touch with the company for enquiries, barriers, problems, feedbacks, suggestions, and to be assisted with proper service and support.

Debenhams Office Address : Debenhams Customer Services, 4th Floor, 10 Brock St, Regents Place, London NW1 3FG

Debenhams Office Phone Number :

                     Customer Service Department                     0344 800 8877
                  Contact Store       0844 561 6161 , 0344 561 6161
       Online electrical & laptops       0871 984 1922 , 0148 444 8922
                 Online flowers       0843 523 6121 , 020 3696 1129
         Online fitted bathrooms                    0844 149 5973
                      Hampers                    0844 248 1669
     Other assistance & enquiries       0844 561 6161  , 0344 561 6161

Debenhams Official Email IDs :

Contact.int@debenhams.com To contact the company’s officials
mail@online.debenhams.com For online departments
Press.office@debenhams.com Inquiries related to press and media

Debenhams Official Website :  www.debenhams.com

The official website of Debenhams is the online shopping portal of the company. You can shop wide range of the products offered by the company. Apart from the shopping the website provide you all the detail & needed information for the customers.

Debenhams Customer Service Details

Important Links

Return & Refund : www.debenhams.com/wcsstore/DebenhamsUKSite/faq/our_online_services/returns.html
This will provide you with the information for the return and the refund policies of the company. Visit the link to get proper support for the same.

Track Order : www.debenhams.com/customer-service/contact-us
To track your online order visit this link. For this you need to have your order number and the postal code or email address used for ordering the product.

Social Profiles

Facebook Fan Page : facebook.com/Debenhams

Twitter Handle :  twitter.com/Debenhams

Youtube Channel : youtube.com/channels

Google Plus : plus.google.com/+debenhams

Pinterest : pinterest.com/debenhams

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  • Amy Ryder May 26, 2015, 5:38 am

    Tried to pay my Debenhams statement in store at the Ellesmere Port coliseum store.
    My first statement after signing up for their credit card. Was paying by cheque, and decided to pay in store rather than mail it. Cheque done, filled in as requested on the statement info. Was told they did not accept cheques, I pointed out that the statement indicated one could, and indeed gave instructions how and who to make the cheque too. No joy. Paid by direst debit in the end. What a waste of my time. Was told no one uses cheques now,
    . Not up to date are they on their info. I receive and use cheques Constantly. When they were trying to do away with cheques it did not happen. Keep abreast with what is happening. Oh and by the way I won’t be using the card again .

    • Julia July 28, 2015, 8:06 pm

      They do take cheques by post, just not in store, but otherwise you can pay by debit card or cash, direct debit or standing order, over the phone or online, or in your bank or post office. There are plenty of other options readily available.

  • Jayne Simpson November 20, 2015, 2:01 pm

    Have you an email address that I can contact debenhams head office concerning a staff member

    • David Reeves June 24, 2016, 10:25 pm

      I live in Cyprus and rarely visit the UK, but last week I was staying with my daughter in Southsea. I visited your branch in Palmerston Rd. and wished to enquire about a suitcase on your Tripp concession. No staff member for Tripp was present so I asked one of your employees if he could assist me. He was extremely helpful and polite and I ended up purchasing a suitcase. His name is IFTE and I do hope that someone in authority will contact him and tell him what a good job he did. He is a credit to your company. Well done!

  • Miss l foster November 29, 2015, 12:49 pm

    Dear sir
    I’m writing to you regarding my experience I had on the 28 November in the debenhams branch at the high cross shopping centre Leicester.
    I was browsing in the toys department When I picked up a scalextric retailing at £90 which was reduced to £45 then subsequently reduced again to only £15 which did sound obsense but it was black friday weekend. I continue my shopping then made my way to the checkout. The cashier who served me was very polite & pleasant but unfortunately informed me that the sales ticket on the afore mention scalextric was incorrect. I then point out that the item was clear mark & labeled with the price of £15.00 pounds and that the store must onor this. The cashier informed me that this was out of her remit so I requested to see the store manager.
    The store manager did arrive after some time & then went away to check similar items on the next floor which could have been easily achieved in under 5 minutes. It was then apparent that the manager was hoping we would get bored and leave. When the manager did finally arrive back my perseption of her attitude was on the boarder line of being rude. After several minutes past another senior college arrived to assisted her. His option was of the situation was boarder line slander & just about ocused me of changing the labels Myself. My point is it’s the retails responsibility to asure that all items are all labeled correctly & I do not except the ridiculous statement made that the label had fell off of another team as the sales label was securely fix in two places. Unfortunately for debenhams they lost at least a £100 transactions yesterday but in the long term a lot more.
    I carried out the rest of my shopping in the high cross shopping centre & I managed to get the item at John Lewis. They seam to offer a much higher quality service. As the saying goes you pay for what you get so it might be a little more expensive in John Lewis but in return a more favourable shopping experience. O yes and as for the scalextric I picked the same item in the shopping centre for £29.00. I also work for a multi national retailer myself & no that this industry can be very challenging at times but this experience at debenhams yesterday was disgraceful.
    Yours faithfully miss L foster

  • Ann Ashworth December 5, 2015, 2:46 pm

    On Thursday the 3rd December.my husband ordered an electric blanket in store at Llandudno. The lady said we could collect it on Friday. We drove 11 miles to be told “sorry it isn’t here” then we were told it would be in on Saturday. We drove 11 miles again to Llandudno. You guessed it. It wasn’t there. A very nice young man informed us that it may come in soon. When the trolley came he searched it throughly. He spent 8 minutes on the telephone to try and track it.. We gave him our contact details and left.he has promised to ring us when it comes in. He apologised on your behalf!
    Not really good service that is it.? Oh the young man was polite and helpful, he tried his best to find it. Wish all your staff were as good as him.
    Ann Ashworth,
    42 Kinmel Avenue,
    Abergele tel 01745 827776 or 07583 661284

  • joanpowell December 15, 2015, 9:34 am

    Would you please take me of your e mail list thank you

  • MARION YOULL January 7, 2016, 8:48 pm

    I emailed you earlier today concerning two watches seen as you can’t send receipt could you send a statement they were purchased October 2015.
    M YOULL.

  • Margaret boardman January 12, 2016, 12:56 pm

    Can’t sort my password out .Don’t want to phone as it cost me a lot of money to pay my bill and i only want to pay my bill

  • Stewart small February 2, 2016, 9:31 pm

    This compliment is in regards to the chrome and glass & apos. Albert &Apos. Nest of 3 tables. I received the first delivery on the 27 January and the glass was shattered. So I phone customers service on the 27 January and the chap reordered them for me. Order107632723. I got this order on the 2 February and on opening the box the same again glass was shattered also I cut my finger Wich it could have been worse. I have phoned customers service to tell them that the glass was shattered and cut my finger. I have also told them I would like a refound. I be great full if you can phone me. On 01382_522973.

  • Judith Banks February 11, 2016, 12:47 pm

    I purchased a pair of Sketchers Trainers on line Order no 700026974439 and the sole of the shoe started to come away I contacted the on line dept who advised me to take them back to a branch of Debenhams as this could not be dealt with on line .So I did take them to a store very in convenient as that is my reason for using the on line service ! Only to be told I had them to long I do not feel less than 6 months for trainers that are not worn all the time to be satisfactory.I then contacted Sketchers who have advised me to contact Debenhams head office as the contract of sale is with you. Could you please respond to this complaint Thankyou

  • Catherine February 12, 2016, 2:28 pm

    I would like to bring to your attention the disgraceful Customer Service I experienced recently in the Harrow Branch. I brought an item back with my receipt and explained that this was a gift I had bought for someone in Manchester and I had only managed to get your the item back to London. This meant that a few days had run past the 28 day return policy but I asked that due to this item being some distance away there was a delay in me receiving it back and could there be some goodwill involved as it was only a difference of 11 days. I spoke to three Managers at Harrow who would not give me my money back and whose attitude’s I found rude. They said take it to Customer Service if you want but it’s ultimately our decision so that won’t change anything. I spoke to Customer Service who advised that they did not have any authority to refund my payment and to contact head office customer service, which I did three times I was advised the matter had been referred to Harrow Branch to reconsider. This was over a week ago and Harrow have never contacted me. I have copies of all correspondence and have also sent these today for the attention of Debenhsms Managing Director. I am sure they would be very interested to see how customers are being treated. I foe one would not shop in Debenhsms again a very poor retail experience.

  • Mr Terry Gordon February 13, 2016, 1:11 pm

    I purchased a £70 Dior Sauvage 100ml from debenhams wigan I’m a bloke I don’t keep packaging and receipts but I also don’t expect it to be faulty and leak for that price I didn’t want a refund just exchange without the rudeness. I am a regular shopper at Debenhams for gifts and clothing but I’m definitely rethinking that after today can someone please contact me as I don’t think this is good customer service at all . A very unhappy customer’

    kind regards
    Terry Gordon

  • Susan Dewick March 3, 2016, 2:46 pm

    I am complaining about an account error which has left me with a bill of £92 which has only just come to my notice today having had no previous knowledge of this having been out of the country for 2 months your customer service dept can find no record of this sale on Oct 8th last yearand a woman in your accounts dept put the phone down on me having been kept on the line for 45 minutes. My ac.no is7305000101784764 I want this sorting asap I have NEVER shopped on line at Debenhams nothing would ever make me want to

  • Elizabeth Harfield March 16, 2016, 12:36 pm

    CR 742457
    Hi Joshua
    No reply to my email?
    No £100 vouchers/gift card as promised?
    No tracking number?
    I telephoned today. A colleague of yours gave me the Tracking Number KX456063309GB. I checked this on the Royal Mail website – not recognised.
    Please cancel the vouchers / gift card & have them resent to my address – 2 Chancery Court, TF10 7GA.
    Actually add another £50 for the continued pissing about with phone calls & emails & inconvenience caused to me.
    Elizabeth Harfield

  • Gloria Wilkins March 17, 2016, 12:45 pm

    My husband and I have been Debenham Gold card store holders for many years and have enjoyed discounts on purchases. In January we were sent new cards (with a different account number) and told to destroy the existing ones. I used the new card for the first time and have received my account for payment showing no discount. I have called the 0333 number to query this and after two long calls and one call to a completely wrong number by your customer services, I was promised a call back when they promised the would find out if any mistake had been made – I am still awaiting the call!! I have noticed the new card you have sent me ia an Arcadia Privilege card (what are the privileges!!). All I want to know is have your Debenham gold cards been replaced. If no discount is now applicable, I feel we should have been advised and not just told to destroy the old cards. Your response would be appreciated.

  • George Andreas April 11, 2016, 6:07 am

    Worked at Debenhams ,Dundee am based in Southend on sea and have lost my login details.Worked as xmas temp stockroom in H&B from sept2015 to Jan2016 my manager was Pam. Mallon.Could i have some old or new login details.

    Kind Regards

  • Jacqueline Macaree April 22, 2016, 10:33 am

    Without Prejudice
    I wish to speak to the store manager at Debenhams Colchester, I did yesterday speak to a lady called Emily Young who assured me she would get back to me and she has not.
    This is about shoes that I purchased on the 20th April 2016 and it concerns my statutory rights under the sale of goods act 1979.
    My telephone number is 01206 393344.
    To avoid any further actions on my part at present, I would be obliged if you would call me asap. I believe what has been written on my receipt is unlawful and I will speak to the appropriate organisations or revisit the store personally to speak to a manager.
    Yours Faithfully
    Jacqueline Macaree

  • Bappy May 11, 2016, 8:11 am

    “Dear Sir / Madam,


    I would like to introduce our company Eugene Fashion BD Ltd., one of the leading manufacturer & exporters in Bangladesh for last 10 years. Eugene Fashion has been renowned for its excellent track records of the highest satisfaction of customers, since 1996.

    We are one of the suppliers of http://www.sportsdirect.com (more than 400 shops) in the UK and have been making Shirts, T-shirts, trousers and knitwear for more than 10 years which all are branded Pierre Cardin. We provide them with all kinds of Shirts, T-Shirts, Polo Shirts, Dress Pant, Formal Pant, Trouser, and Knitwear. We are always conscious about the current fashion and these are our top priorities;

    * Quality
    * Competitive price
    * on time delivery
    * Customer’s satisfaction.

    We strictly assure that timely deliveries are maintained without any compromise on quality. With an excellent team of production, director, merchandisers, and QCs, we are always ready to take any challenge. We believe in keeping the customers happy and always keen to provide them with quality goods at a very competent price.

    We are interested in expanding our business worldwide. So we would like to offer our service to your company. Please feel free to keep in touch with us about any of your business related queries. Our employees will guide you with their best ideas by keeping in constant touch with your company and informing about the market trends.
    We look forward to a wonderful relationship together and success for all concerned.

    Thank you.”

  • Sandeep Sharma May 23, 2016, 6:21 pm

    I would like to introduce myself first, My name is Sandeep Sharma From the company GLOBE GROUP.We are manufacturer of All kinds of leather belts and Bags, Wallets.so I want meeting with your company for business purpose.

  • Sheila Penman June 20, 2016, 1:47 am

    I received an ereciept from you detailing goods purchased from your Inverness branch. I live in Glasgow and have had no dealings with the Inverness branch. Hopefully you have made a serious error and have merely sent this to the from email address. This incident has resulted in me having to contact the fraud dept f my bank and have had a temporary hold on my debit card. It has also caused major inconvenience and anxiety.

  • Lota Baxter June 24, 2016, 7:29 pm

    How come you charge £5-00 for all hat boxes? when M&S only charge for hat boxes for hats up to £25-00 I was disgusted that I paid £70-00 for a hat at your SOUTHAMPTON Store and was told it would cost me another £5-00 for a box instead it was thrown into a carrier bag that only just fitted by a cashier who did not care. Will you care?????? No not a bit
    its a pity you do not care about customer services
    Lota Baxter

  • Fatima m ali July 14, 2016, 7:30 am


    My name is Fatima, I go often to Ilford branch of Debenhams, recently I wanted to buy a dress in your Jaques Vert Dept in Debenhams I waited twenty minutes in Jaques Vert on my disabled scooter for Raj the advisor on the middle floor he still never came to sort me out a purchase of a Mattallic Maxi Dress at price £169.00 he was very RUDE so I went looking for the concessions Manager of ground Floor – Bernadett she was FAB she helped me and was very very polite after only 10mins and her great care she helped purchase my dress £169.00 through Debenhams phone with my card I gave my details job done between her and Annett on menswear whom directed me properly and kindle otherwise I would have left store completely if it had me not finding Bernadette on concessions I think they need a bonus of some kind and for my great inconvenience I deserve a gift card would you not say I often shop in Debenhams and deserve a goid

  • Kevin Harris July 20, 2016, 10:20 pm

    I’m looking for HR address to send an application form off to apply for a job in the stockroom at debenhams Foyle side in Londonderry

  • Ms GULNAZ ali August 15, 2016, 3:15 am

    Hey today I been to ,,Debenham The exchange high road ilford ig1 1ag 1rr. Between 4 and 5 pm. To by a FOUNDATION for my self
    There was A BLACK LADIES, or dear over foundation are not GOOD
    Go and by Chole
    I just looked at her and walk out Debenham
    Or may be I am muslim women that she didn’t service me 07859172277

  • Meer Mohammad Kamruzzaman (Didar) August 16, 2016, 2:15 pm

    Dear Sirs,
    We like to introduce ourselves as a pioneer manufacturer and exporter of woven garments having our own factories where garments are produced on latest Japanese and Korean machines.
    For the last fifteen years we have been supplying all types of woven and knitted items of garments to our buyers in the U.K. and France who are very much satisfied with our quality and service.
    If you provide us with your sketch, fabric and accessaries details, measurement sheets and packing details we will promptly quote you our lowest possible prices.
    Please advise us if you need our company profile in which with all details and the organogram for your clear understanding of the process of work.

    Meer Mohammad Kamruzzaman (Didar)
    Manager, Merchandising & Business Development
    A.R.A. International
    “ARA Bhaban (1st Floor)
    39 Kazi Nazrul Islam Avenue
    Dhaka-1215, Bangladesh.
    Mobile : 01911-323622

  • Lindsey Bird August 19, 2016, 11:30 pm

    I went to make a purchase at your store in Wimbledon today, all was well until the corner of your glass shelves in the handbag department caught my right arm badly. I reported it to one of your staff and I felt that she wasn’t bothered. Although the bruise haven’t shown up yet but it will do in the next day or two. The reason I felt to report this to you, anybody who is shorter than me, could have cause more injury

  • Amanda thaine August 31, 2016, 12:53 am

    Hi I was in your Oxford street branch today 30.8 2016 When my granddaughter felt very unwell. I was asked by a member of your staff if she could help, the lady kindly got her a drink of water and called the first aider. One of the managers came over and a wheelchair was got for her, we took her to the consierge and then called for paramedic. Thankfully everything was Ok would just like to say a massive thanks to the member of your staff that helped.

  • Meer Mohammad Kamruzzaman (Didar) October 15, 2016, 4:44 pm

    Dear Sir,
    We like to introduce ourselves as a pioneer manufacturer and exporter of woven garments having our own factories where garments are produced on latest Japanese and Korean machines.
    For the last fifteen years we have been supplying all types of woven and knitted items of garments to our buyers in the u.k. and france who are very much satisfied with our quality and service.
    If you provide us with your sketch, fabric and accessaries details, measurement sheets and packing details we will promptly quote you our lowest possible prices.
    Please advise us if you need our company profile in which with all details and the organogram for your clear understanding of the process of work.
    Manager, Merchandising & Business Development
    A.R.A. International
    “ARA Bhaban (1st Floor)
    39 Kazi Nazrul Islam Avenue
    Dhaka-1215, Bangladesh.
    Mobile : 01911-323622

  • Gillian Turbitt October 31, 2016, 12:52 am

    My daughter is getting married in June and is desperate to buy long or maxi dresses in the colour of water melon for adult bridesmaids. There is nothing available at present but she would like to know if it may be in 2017. Hoping you are able to help.

  • Ferdousi ara November 7, 2016, 10:17 am

    Have you an email address that I can contact debenhams colchester, Essex office ?

  • James hennessey November 11, 2016, 12:14 am

    Visited your branch in Staines spent £300 on bedding 3 weeks ago,retuned again to purchase new drinks glasses really pleased with them. When returning home we decided to buy our friends some for Xmas, but really angry to find a lot cheaper on line. Why this is so I don’t understand ,your shops will end.😡

  • Margaret dewhurst November 19, 2016, 9:30 pm

    I’m trying to email debenhams could you ysend me the email addres please

  • Mrs H Pearson March 15, 2017, 2:21 am

    I had a thierry mugler card with you for years,when i last went into the Cambridge store i was told you no longer did them.The card i had was all but full and with the purchase i made on that day it would of been full.I was just brushed off with head office are dealing with them and that i would hear shortly,it’s now months and i haven’t heard a thing.Quite shocking as the card entitled me to £100 worth of angel perfume.