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Dunelm Customer Service Phone Number, Office Address, Email ID, Website

Dunelm, is a famous brand which deals in homewares, furnitures, room decoration products. The company claims to offer fantastic range, style, value and convenience in over 140 stores and online. Dunelm.com is the official eRetail store of the company, whereas several stores are also available in various parts.

Dunelm was started in September, 1979. The company belongs to Soft Furnishings Ltd. Bill Adderley & Jean Adderley founded this concept. First store of Dunelm was established in 1984 at Churchgate Leicester. In year 2008, Dunelm acquired Dorma.

Dunelm logo

Dunelm Office Contact Details

Dunelm Customer Service Email ID : customerservices@dunelm.com

Dunelm Customer Service Address :
Dunelm Direct,
Green Street, Radcliffe, Manchester M26 3ED

Dunelm Customer Service Number : 0345 165 6565

Support related queries can be shared from 8am – 7pm, Monday to Friday or 9am – 5pm, Saturday to Sunday.

Dunelm Registered Office Address :
Dunelm (Soft Furnishings) Ltd.
Watermead Business Park, Syston, Leicestershire LE7 1AD
(Sat Nav ref: LE7 1PF)

Dunelm Official Email IDs : press@dunelm.com (for product loans, images and information related queries)
dunelm@mhpc.com (for corporate & financial PR related inquiries)
corporate@dunelm.com (for supplier related inquiries)
charity.enquiries@dunelm.com (for charity related inquiries)

Dunelm Official Website : www.dunelm.com

All the above mentioned details can be used for suggestions, complaints, problems, reviews etc. related to the products and services offered by Dunelm.

Social Profiles

Facebook Fan Page : facebook.com/DunelmUK

Twitter Handle : twitter.com/dunelmUK

Pinterest Profile : pinterest.com/dunelmuk

Instagram Handle : instagram.com/dunelmuk

Important Links

Career Pagewww.dunelmcareers.com
For jobs and career opportunities related information, you can visit this website of Dunelm.Com.

Contact Pagewww.dunelm.com/contact-us
Further contact details and contact form to connect through emails are available on this page.

Store Locater : www.dunelm.com/stores
Check out the list of Dunelm stores located in various parts of country as well as world.

{ 44 comments… add one }

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  • Suzanne jackson January 13, 2016, 10:00 am

    I am absolutely appalled of the quality of customer service from these people

    Reply
    • Stephanie Harrison May 18, 2016, 2:59 pm

      I agree with you Suzanne. I bought a microwave from them about 18 months ago. Even before the guarantee had run out the thing wasn’t working properly….wouldn’t heat…which is not a lot of good is it?! Wrote to them complaining…not even an acknowledgement. I now have to go out and buy a new one. I checked their website and another person had the same problem with this model. Looked to see if I can email a complaint to them but can’t find an address. I am going to write to their head office and see if I get any joy from that….somehow I doubt it.

      Reply
  • R D Lewis June 20, 2016, 7:53 pm

    Have written to you twice regarding blind complaints and have not received a reply.

    Reply
  • Louisa Howard June 28, 2016, 6:53 pm

    Dear Sir/Madam,

    We have been given your address as a contact to see if you can help us in anyway.

    We are Shropshire and Staffordshire Blood bikes. Shropshire and Staffordshire Blood Bikes (SSBB) is an Emergency Volunteer Service providing urgent and emergency transportation of life saving medical supplies, blood products, including breast milk to the NHS Foundations across our region. Through the dedication of our volunteer staff, we hope to be operational every night/day of the year!

    We are currently on a summer drive to raise money to help cover running costs. Although we have only been going 2 years we are already covering one of the largest areas in the country as we have just started also covering Cheshire.

    Anything you feel you can help us with from raffle prizes to funding will be gratefully received. We have no problem with promoting your business along side you.

    many thanks for your time.

    Louisa Howard

    Shropshire and Staffordshire Blood Bikes
    Registered Charity Number 1156212

    http://ssbbgroup.org.uk
    Facebook: /StaffordshireBloodBikes
    Twitter: @Staffsbloodbike

    Reply
  • Carol Cormack July 2, 2016, 1:20 am

    I visited your store in Hull to buy a bedside cabinet which was not in stock but your member of staff called Shaun was very helpful and said he would order me one and ring me when it comes in. He kept is word and when I came to the store to buy it Shaun even put the cabinet in the car . Good service from start to finish .

    Reply
  • Mrs Denice Coles July 11, 2016, 4:12 am

    I am writing concerning a vintage clothes rail I brought from my local store I haven’t had it long .I am disappointed as I find it very flimsy when you have put several garments on it it wobbles and I noticed that when I had put it together the top part when I inserted it into the other bottom bit the silver clips to hold it in place where not there .I am so displeased with this product when I took it back to the store I was told they could not refund my money as I can’t find my receipt.but they can clearly see it is your product.spoke to a friend about it and she said she had brought one and had to a take it back . So I do hope you can see resolve my complaint .await to hear your reply . Mrs Denice Coles

    Reply
  • kerry o'brien August 2, 2016, 9:17 pm

    I work at your Leeds store and a few of us wanted to join the cycle to work scheme so asked 1of the managers for the details which i was given only to find out when i tried to register that Dunelm were no longer taking part. Could you please tell me why and if your going to be joining again thanks

    Reply
  • M Hogarth August 14, 2016, 9:57 pm

    Information from your website stated that your Chester store had the following in stock:

    Extra strong lever suction hooks
    Pack of 2

    I travelled a 14 mile round trip to your Chester store to purchase these. I was informed by a very helpful assistant named becky that the store did not have any in stock. I am annoyed that I had travelled so far only to be told that these were not in stock.

    I would like to say that the assistant searched the places where they would normally have been and went out of her way to help, she was excellent.

    Regards
    M Hogarth

    Reply
  • Julie September 1, 2016, 11:04 am

    My daughter has found some Dunbo curtains that she loves but also needs a matching door curtain, is it at all possible if a door curtain could be made up for her in the same material? Thanks Julie

    Reply
  • A.Taylor October 17, 2016, 3:04 pm

    Dunelm Harlow
    Apparently the coffee shop is badly run
    Last week they ran out of sausages early in the day and this Sunday had to close halfway through the day due to to lack of staff and produce we were told.
    Shambles!

    Reply
  • Lorraine Newton October 26, 2016, 11:02 pm

    Very dissapointed with your customer service and after care,
    Left comment today and not even a reply,I work in a shop and would never treat customers like you do

    Reply
  • Jane October 28, 2016, 8:26 pm

    Terrible company to work for who treat staff like dirt

    Reply
  • Mr Frank Peel November 5, 2016, 4:01 am

    Purchased aDouble Size Gel Fusion Memory Foam Mattress Topper TODAY expecting to have instructions to Air the product for 72 hours (like other makes of memory foam) but there are no instructions in the box or elsewhere. Please e-mail me a vcopy of the Instructions as soon as possible as I wish to make use of the Topper at the earliest but I want to make sure I follow any necessary instructions properly. Many thanks.

    Reply
  • Jenny bull November 10, 2016, 10:41 pm

    Rubbish customer care Oldbury west Midlands been on phone 1hour no answer won’t use then Again

    Reply
  • Mrs L. Fletcher November 15, 2016, 9:07 pm

    Order no 52057244
    Utterly appalled that 2 items left off order plus phoning customer services a joke as on hold plus plus also 4 light bulbs in order were all rolling around the main box out of their boxes so probably damaged .
    So not impressed.
    I want the following items sent to me as they’ve been PAID for
    30082494
    30075145
    Mobile 07814327310

    Reply
  • Darren Potts November 16, 2016, 1:57 am

    I have still not received my delivery of 2 pairs of curtains
    I am very annoyed

    Order no 51990143

    It’s excuse after excuse this needs to be resolved asap or I would like a refund and I will take it further

    Reply
  • Mrs Wallace November 17, 2016, 9:42 pm

    Can u plse tell me how I can purchase a Rocking horse, then have it sent to
    my Grandson?

    Thankyou so much,

    Mrs.Wallace

    Reply
  • JOHN BARRY November 21, 2016, 9:34 pm

    I visited your Norwich store today to enquire about a Legacy Red Carpet, measuring 200 X 290, but was informed it had to be ordered from the web site. I have tried, but it says there are none available to buy. Do you have any idea when they will be available please. Regards John Barry

    Reply
  • Claire dewhurst November 27, 2016, 2:57 pm

    Disgusted by the awful customer service from dunelm. My first ever order with Dunelm did not arrive (despite paying express delivery) raised the issue via online form and no reply. Phoned up customer services only to be on hold for 40 mins and then told an investigation would have to be carried out which could take 48hrs. One week later they contacted me to say they were sending a replacement! Replacement took another week to arrive, needless to say I returned the curtains. Now I’m having to contact dunelm over my £60 refund which hasn’t been refunded. Two months now this has been going on and two months I have been put of pocket! Will never buy from Dunelm again Shocking!!

    Reply
  • stephanie plastow November 29, 2016, 7:40 pm

    had an appointment at 3pm Saturday for tailor made blinds and curtains for a whole 3 bed house. someone called me at 12pm and said they can be there straight away i said no as i wasn’t in but could be home for 2pm
    they didn’t turn up then didn’t turn up again at 3pm the original time booked.
    when i called the guys mobile he said he could maybe get to me for 4:30pm which wasnt agreed and he was so laid back about it like he took no pride in his job what so ever it was the most shocking service for someone who was about to fork out a couple of thousand pounds.
    can NEVER get through to dunelm on the phone it just rings off so cant even complain…

    this was at Peterborough dunelm – i would suggest never booking an appointment with them, absolutely terrible

    Reply
  • s duddin December 9, 2016, 3:30 pm

    ive tried for days to get intouch with customer service about my account and no delivery of my item that was paid for and orederd 17 nov as yet nothing has turned up and im blocked from my account so i dont have access to product number im heading down to my local dunelm today to see if there manager can sort it for me

    Reply
  • Emma Smith December 23, 2016, 8:38 pm

    Shocking service. Will never order from dunelm again and will make sure i tell people not to order from them . Took day off work for living room furniture to be delivered, the wrong furniture arrived. Then had to take another day off work for correct items to be delivered. They arrived but the panels have been manufactured incorrectly. I called dunelm to get a snotty customer service representative who was damn right rude called Darryl that told us he knew everything about customer service and has 2 years experience. I am now left with no living room furniture for xmas with my children and have 3 big boxes of really heavy furniture that i cant move myself as a single parent stuck on my living room floor for the whole of the christmas period!!!! I will be takibg this further and higher up the ladder. Dunelm be warned!!!

    Reply
  • Mandy Cooper January 1, 2017, 2:39 am

    I am after a replacement glitter ball for a lamp I bought about 2-3 years ago. The barcode for the lamp is: 5050210992539 there is also a short ref no above: 2310 can you help please ?

    Reply
  • ivana daley January 16, 2017, 7:53 pm

    Really disappointed with how rude your manager Craig was to me when was serving me at your Enfield branch. Would like to speak to someone from the customer services departmnent

    Reply
  • J ATKINSON January 16, 2017, 10:47 pm

    Could someone contact me with the correct email address for Dunelm, re a query on a product I have purchased.

    Reply
  • Mrs Carole Ball January 17, 2017, 8:53 pm

    This morning I tried to purchase a ceiling light but I was told that the item was out of stock. I was amazed that I couldn’t order it. Obviously I want to make this purchase while it is still in the sale.
    The item I requested was :- Natural Capiz Floral Ball 505021045815.
    I would appreciate your help.
    Regards Carole Ball.

    Reply
  • Isobel Thomson January 20, 2017, 3:00 pm

    Will someone please advise me of the delivery date for my two chairs as I will be sitting on garden chairs due to being sent two coffee tables in error.Order no. 53770584

    Reply
  • C.Y Bailey January 23, 2017, 6:41 pm

    This is my second complaint as far as I’m aware my first complaint was ignored or not received by you. Before Christmas I bought several items from Dunelm Ballymena. One of which was supposed to be a double duvet cover but when I opened the packaging it was a sheet. On the packaging it stated front and back and receipt that it was a double duvet cover I believe this is misrepresentation. I opened the packaging after the 30 days refund date but because of this misrepresentation I believe I have the Right to have it exchanged to a similar duvet cover but no the shop assistant wanted an extra £30+. I wasn’t happy with this so I asked for a refund but I was told they couldn’t do this as it was over the refund date. They said they could only give me a voucher to the value of the item I bought I told them I wasn’t happy with this as I would most likely lose it. I felt forced to take the voucher so I went round the shop to use up the voucher. When I noticed a bottom of the bed cover/eiderdown which I thought I would buy. Above the bed there was a large notice that it was exdisplay and accordingly reduced to £19.99. I asked another assistant about this and she told me I couldn’t buy it. Another misrepresentation!!!! I couldn’t believe it! What is going on in this shop. Please reply to this.

    Reply
  • Linda Craven January 25, 2017, 10:23 pm

    Tried phoning different numbers and sent 3 emails still no reply you have taken out £57.71 out of my bank account and seems by my ordered goods have not gone through my no is 07443416099

    Reply
  • Irene Crook January 26, 2017, 7:36 pm

    I would like to order 9 roller blinds in the Reagan make it has green leaves on it.
    Every store has limited numbers was wondering if it was being discontinued.
    Kind regards Irene Crook

    Reply
  • Yasmin Tyrrell January 27, 2017, 12:44 am

    Hello i got my wardrobe delievered today took them all out of the four boxes and got to the last box and took the base out and the leg is broken its the toulouse white double wardrobe im absoultely gutted ive been waiting for this warobe for ages and when i finally get the money to get it ive got to send it back because the back right leg is broken 🙁 ive got all the toulouse furniture and never has this problem.

    Reply
  • Mrs Margaret Hulse January 30, 2017, 10:09 pm

    I have been waiting a long time on the telephone with no answer.
    I bought Savoy curtains and tiebacks before Christmas from a local store in Warrington. I understand this range has now been discontinued. I wish to purchase 4 (four) cushions/covers. I have checked with other local stores – Chester, Crewe, Speke and St Helens to no avail.
    I would be grateful if you could source these cushions from other national stores; there may be some stock left somewhere.

    Kind regards

    Margaret Hulse

    Reply
  • Steven Kanter February 1, 2017, 4:07 pm

    I tried to place an order for several hundred pounds on line today and met with numerous problems.
    Although I live in France the delivery address was given as a UK address, so no problem, however the problem arose when I tried pay.
    When I put in the billing address your system refused to accept the billing address, our bank is a UK High Street bank however the registered address for the account is in France. We wanted to pay using a debit card from this account but no, not possible? Spoke to customer services and was advised that you can only accept payment from a UK billing address, despite as previously said this is UK High Street bank. Surely in the 21st century a Company of your size should be able to deal with something as simple as this.
    I look forward to receiving a positive response with a positive solution.
    Steven Kanter

    Reply
  • John Sykes February 5, 2017, 1:26 am

    Because you choose to ignore my multiple complaints about the purchase of the uneven hemline of drapes for five windows . Does not meaneed the complaint will disappear.
    Awaiting your reply to this email within 7 working days.

    Reply
  • Mrs Jean Wakeford March 3, 2017, 3:37 pm

    Last autumn there were problems when I ordered a vertical blind – it got lost!
    You advised me to contact you when I re-ordered. It was quite a while before I could re-order and the order arrived before I got around to contacting you!
    Thank you so much for the prompt and efficient service.

    Reply
  • Angela Robertson March 11, 2017, 3:55 pm

    I can’t get the Fogarty 7.5 microfiber single size duvet into my basket- the website keeps telling me my basket if empty .I can’t find a phone number to ring up. Please help – most frustrated.

    Reply
  • Valerie minett March 17, 2017, 5:47 pm

    I just wish someone would answer your phone been trying for to days.

    Reply
  • Brenda Dillon April 27, 2017, 10:30 pm

    Bought a Pretty Vintage bed set and after just a few washes the a lot of the fasteners don’t work ……will always buy button fasteners in future. The set washes well and no ironing needed but just not happy with the fasteners

    Reply
  • amanda wickham May 14, 2017, 11:27 pm

    wish to return a rug for a refund as wrong colour. I paid by paypal so presume I have to return directly to the return add on the invoice. However it is not a prepaid label and will cost a fortune to send by royal mail. i have had major issues which you are aware of with eturning to store and have been told they do not offer the collect from store facility. can you advise urgently please!!@

    Reply
  • peter May 22, 2017, 5:00 pm

    Do not buy anything on line from dunelm, there delivery service
    is a total disgrace and they couldn’t care less. Dunelm have now lost
    a sale just because the company they used to deliver a bedding box to
    me were arrogant and useless, wouldn’t let me check in the box before I
    signed for the goods so I refused the delivery and the driver just said ok and drove away.

    Reply
  • jim davis August 31, 2017, 4:51 pm

    they are ripping people off sofaworld uk stealing money not sending good be warned SCAM

    Reply
  • Christine mihocic September 3, 2017, 6:50 pm

    I bought a set of bedroom drawers from Dunelm which were damaged on first delivery these were collected and replaced only to find theservices also damaged badly I cannot get through to anyone on o345 no. Or the store no one answers just left on hold v bad customer service and poor quality of goods.

    Reply
  • Alison sallery September 5, 2017, 12:06 pm

    I would just like to praise Nikki from your Hinckley store for arranging a discontinued item to arrive in the Perth store in Scotland.I have had several phone calls from Nikki and she was most helpful.I am thrilled that she went the extra mile to complete my bedding and I am more than a very happy customer.

    Reply
  • Pat McDonnell September 6, 2017, 9:54 pm

    I would like to order a two eater sofa from you but when I visited my nearest store in Crewe( I live in Congleton Cheshire) there were no sofas to see. Is it possible to acquire a sample of the colours available? the colours shown next to the sofas are not clear enough ( beige , not grey or the like).

    Thanks!

    Reply