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Homebase Customer Service Number, Toll Free Helpline, Email

Homebase is a British home designing , home improvement and garden centre industry. It operates 342 stores all over United Kingdom and Ireland. The company is subsidiary of Home Retail Group and sister company of Argos. The company was founded by Sainsbury’s supermarket chain and Belgian retailer in 1979 as Sainsbury’s Homebase. It was later sold to Great Universal Stores plc for £900 million in November 2002 where it became part of Argos. GUS completed demerger of its businesses Experian and ARG in October 2006. Finally ARG was renamed Home Retail Group under which Homebase operates.

The company is well known for its green and orange colour scheme. The annual revenue recorded in year 2009-10 of the company was £1.57 billion with the profit of £41.2 million for the same span. This article consists of customer service contact details of the company that will connect the customers directly to the customer relation team. These details will help customers to get solution to their issues related to the company’s product and services.

Homebase Customer Service Contact Details

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The customer service contact details of the company consisting the customer service phone number and the email address will enable the customer’s to resolve their queries and isssues.

Homebase Customer Service Number : 0345 077 8888 (UK), 0124 77708 (Republic of Ireland)

The customers can call on these customer service number from Monday to Friday ( 8am-8pm), Saturday (9am-5pm) and Sunday (10am-4pm) to resolve the issues and to provide feedback and suggestions.

Homebase Customer Service Email ID : enquiries@homebase.co.uk

The customer service email address can be used to write to the company for the problem and issues faced by the customers. You will be responded from the company as soon as possible.

Homebase Office Contact Details

Important Links

Help Page : www.homebase.co.uk/en/static/customer-services
This page is the official help page of the company, that will guide you with all important help tips.

Career Page : www.homebasecareers.com/jobs_homebase2012/careers/default.aspx
The career page of the company will help you out if you want to start your career with homebase.

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  • Lynn Pake July 17, 2015, 9:36 am

    I purchased a victoria plum tree roughly 6 years ago but it has never flowered. It is very healthy and my problem is that I do not know if it is self fertilizing or not.
    I visited he store in Craigleith Edinburgh to see if you had any plum trees but there were none in stock.

    I appreciate that the timescale may make it very difficult for me to get the info I need but thought I would try anyway. I did try to email homeware diy gardenaccessories but it failed.

    Can anyone help?

    Kind regards

    Lynn Pake

  • geoff ware January 26, 2016, 6:34 pm


    I am really getting p….d off with your daily intrusive automated (american voice) phone calls which have been getting on my nerves every BL…Y day since I ordered over £2,000 worth of bedroom furniture from your store in Poole on 15th of January.

    I have called this number 0345 602 7281 to tell your people when I want my furniture delivered twice in fact ………but …………….the calls persist.

    I have even been into the store I placed the order with and told the assistant there to cancel the most annoying calls…………which are always about 3-4pm in the afternoon when I AM DRIVING A SCHOOL BUS…………..but still they persist and even on SUNDAYS……………

    I have almost got to the stage of cancelling my total order and taking my business elsewhere.

    My reference is WARE HD 400 02209 82734 9


    Geoff Ware



  • Mrs M Dennis April 7, 2016, 1:35 pm

    Thursday 7 April 2016 2.30pm
    I have been trying to phone Chichester Store – yesterday and today – regarding my order which should have been in store on Tuesday and although I got put through every time no one was answering the phone! Phoned Customer Services who tried to contact them also but was informed that they could not get an answer either and then I got cut off!!!
    Extremely annoyed and frustrated at lack of customer service hope Bunnings will run it better!

  • Mrs Linda A Levy April 16, 2016, 12:31 pm

    I reserved an item of furniture (Clearance) online, was assured it was in stock, got given my reservation number, but had an email informing that it is not in stock/ I cannot find this item in any of my local radius stores. Was told by a member of staff via phone call that I can order this from any store at the clearance price. I have been trying for almost an hour to do this but am finding it impossible to order.I am not very happy with homebase at this moment in time. Why is it so hard/impossible to place an order if |I have the product number can you please help. Was I misinformed when I was told I could order this product at the clearance price?

    Yours Truly

    Linda A Levy

  • Cheri May 8, 2016, 2:19 pm

    Dear customer service manager,

    I’m quite cross because I had to wait on the phone for 41.40 minute and got cut off, the voice announcer confirmed waiting time to be around 30 minute. My order ref: HD 4000217429899 and I have a problem with my order for which I hope you can help me to sort out.
    A staff member at my local store told me my Basin and Evoke Mono & Bath tap pack was out of stock but kindly offered me a replacement Basin but only offered me a cheque refund of £40 for the basin and bath pack but this is no good to me without the Taps.When I got home and told my husband and friends they advice me to contact you because you still do the Evoke Mono tap 136533 and bath tap 131156. It is not fair and unlike such big company not to honour the package by saying it’s out of stock when you clearly still stock the items.
    I am sorry to cause you trouble but I really hope you can sort this matter out for me because I’ve been told it was in & out of stock by members of staff, all I’m asking is to put my order right with the taps as I don’t want a refund.

    Thank you so much and look forward to hearing from you.

    With kind regards

  • Susan Allen May 20, 2016, 6:57 pm

    Disgusted and very disappointed with Homebase service.

    On 5 May I visited your Wyvern, Derby store where you had illuminated bathroom mirrors reduced in price. An assistant approached me and said what a good deal they were, and that the new price had only been applied that same day. I ordered a mirror and was told it would be at the store in about a week and that I would be sent a text when it was ready for collection.

    Just over a week later, not having heard anything, I called at the store. I was told the item has been discontinued (though it was still on display in store and still on your website). When were you going to tell me this and refund my money I wonder? The price has now been removed from the mirrors in store, though the one I ordered has £30 written in pencil on a piece of paper next to it. If the item has been discontinued, why couldn’t I have the display mirror? If the item has not been discontinued, I should be able to purchase it at the price agreed and paid on 5 May.

    The store manager offered me a discount on my next purchase, but with this type of service, it will be a long time before I buy from Homebase again.

    I feel this was a case of pricing to attract customers, with little or no stock to fulfil any orders. I would expect better from such a large retailer.

    I have sent two emails to your customer services department but had no reply. I shall be grateful if you will escalate my complaint to someone who can give me a satisfactory response.

  • Mrs g hardie May 25, 2016, 12:49 am

    I would like to make a complain, my dad was ment to receive 3 chairs and a footstool today. I had took the day off unpaid to be there with him as he is 92 and also had got rid of he’s old chairs ready and they did not turn up. Now he has only a dinning room chair to sit on for the next two weeks till you can deliver the new ones. He has paid a lot of money for these and expect to have them on time. That’s why we came to you thinking you would not let us down. Silly of us, I would like to know what you are going to do about it ! Two weeks is a long time for a 92 year old to sit on a dinning room chair. VERY UPSET customer.

  • Mrs L.Koulouris November 10, 2016, 2:05 pm

    I am writing to comment on the Apsley, Hemel Hempestead store and especially the service received from a young lady, her name was Melissa, she was exceptionally helpful and took me to the right locations to advise about my purchases, which resulted in a one trip shop and everything I needed to get the job done. I visited on 29/10/2016 and the following is info from my receipt – 13;35 5872/003/9067/0246. If you have a staff reward scheme, Mel is deserving. kind regards, Lesley Koulouris

  • Lucy-Anne Petto November 15, 2016, 6:20 pm


    Thankyou for taking the time to read this, we are a non-for-profit CIC therapeutic equine assisted learning centre, our specialist horses work with children young people and adults with disabilities, depression, low self esteem, etc, to help improve their lives, we will be having a stand at some local shows like the south east show, we are looking for some fabulous company’s like yourself, who may be able to supply us with some raffle prizes,trail bags / goodies or information we would be able to give out, if you feel you could help in anyway, we would be extremely grateful.

    Our website http://www.TealEquine.co.uk you will also see our BBC South East news coverage on the website.

    We have a Christmas fundraising day on the 18th December, we have Father Christmas coming along to see our festive therapy horses, 🎅🐴, we are looking for and raffle prizes, hamper, or chocolate deflection boxes that santa can give to the children who come to see him!

    Many thanks,

    Lucy-Anne Petto
    T.E.A.L CIC

  • Win Cunningham November 18, 2016, 8:53 pm

    I have just bought 2 sets of 120 fairy lights, before they are used i need to know if i can get spare sets ,i was told in store i have to get them on line i have looked but cannot find any , please can you help?thankyou

  • John Allerton February 3, 2017, 3:01 pm

    We shop, both at Sainsburys and Homebase, at Rayleigh Weir.

    Occasionally one needs to use the loo.

    The day before yesterday I entered the male/disabled/ facility and was almost knocked out by the smell of urine!

    On other occasions there was no loo paper.

    Bearing in mind peoples contact, particularly with food, we think it essential to have a strict higenic regime in place.

    Ca we recommend you politely request your cleaning staff to do the job that you pay them to do and clean the tiolets properly and regularly.

    Lastly, bearing in mind the size of your store and the volume of human traffic – might it be an idea to improve the numbers of urinal/pans in the future.

  • Thompson March 11, 2017, 6:16 pm

    FYI, your website is advertising ant stop home defence bait station and spray for £999.99. I’m sure that this is an error in the price that you would like to edit.

  • kam Bun LEUNG April 19, 2017, 9:05 pm

    Dear Sir,

    I ordered the Ozito 300W Multi Function Tool MFR-2200U 389273 for £41.99. This item is to be available to collected by the end of business hours at Edinburgh Craigleith store tomorrow.

    This morning, I have received the following e-mail from Homebase as below:-
    “Unfortunately we have encountered an issue with your reservation. We will continue to attempt to call you to discuss
    your options, or alternatively please give us a call on 0845 640 7120 quoting your reservation number 8755921.”

    Attempt have been tried to contact the homebase by dialling the above phone numbers but no one to answer the call.

    I would be grateful if you could let me know the update position of the reservation of the subject item that I want to buy.

    Kam Bun LEUNG

  • Rex Northover July 18, 2017, 10:01 pm

    I ordered a hedgecutter online on 17/7 @ about 3.30 pm.

    Delivered today !

    Most impressive !

    Postcode for reference RH203JD

    • Rex Northover July 18, 2017, 10:15 pm

      Received hedgecutter today less than 24 hours after ordering on line !

      Most impressed !

      Postcode for reference is RH203JD


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