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Homebase Headquarters Address, Phone Number, Email ID , Website

Homebase is a UK based home improvement, designing and garden centre retail chain having its headquarter in Milton Keynes, Wallington, London. The industry offer products including paint & decor, furniture, diy tools, homewares, kitchens, outdoor living, bathrooms and gardening. Home retail group is the parent company of Homebase. It operates more than 342 stores across United Kingdom and Republic of Ireland and along with its sister company Argos it forms part of Home Retail Group.

Homebase was founded in 1979 by Sainsbury’s supermarket chain and Belgian retailer as Sainsbury’s Homebase. The first store was opened in Croydon on 3 March 1981. The company tripled in size in 1995 after J Sainsbury plc bought rival store group Texas Homecare from Ladbroke Group plc. The stores were rebranded and converted to Homebase format. The Homebase franchisee store was undertaken by Sainsbury Hampden Group plc across Ireland. Later in November 2002, Homebase was sold to GUS plc, where it became the part of Argos Retail Group. ARG was renamed Home Retail Group, under this only Homebase operates.

Homebase is particularly a Subsidiary of Home Retail Group. This group is run with the help for several management peoples. The CEO is Ryan Kelly. The managing director post occupied by Paul Loft. Graham Held is taking care of Retail Operations. David Robinson is the commercial Director for this company. The Finance Director is Bill Adams. The HR Director is Sonia Astill. Jo Kenrick is the Marketing and Strategy Directory.

Homebase Office Contact Details

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All the important contact details including headquarters address, phone numbers, email address are provided over-here. The official website link is given so that the customers can easily excess their deal .

Housebase Head Office Address : 489-499 Avebury Boulevard, Saxon Gate West Central Milton Keynes MK9 2NW, Buckinghamshire Wallington, London. Registered in England No. 0533033

Homebase Phone Number : +44 (0)845 601 6911

Homebase Email ID :

Furniture product queries & issues furniture.gardenfurniture@homebase.co.uk
Homeware, DIY or garden accessories queries homeware.diy.gardenaccessories@homebase.co.uk
fitted bedroom and bathroom queries bedroomandbathroom@homebase.co.uk
Kitchen products enquiries & issues kitchen@homebase.co.uk
For any other enquiries or issues order.enquiries@homebase.co.uk

Homebase Official website : www.homebase.co.uk

Sponsored Links

The official website provides the detailed information of the Homebase product and services. It is also the online business portal of the company. Visit the website for further information.

Homebase Customer Service Details

Important Links

Store Locator :  www.homebase.co.uk/AjaxStoreLocatorDisplayView?catalogId=10011&langId=110&storeId=10201
This page will help you to locate the Homebase store near you, just enter the postal code of your city name and get the detailed address of the store nearest to you.

Return & Refund : www.homebase.co.uk/en/static/customer-services/returns-and-refunds
This page guides with the return and refund policies of the company. If you find your product damaged or inappropriate than visit this page to get the details regarding it.

Social Profiles

Facebook Fan Page : www.facebook.com/homebase

Twitter Handle : www.twitter.com/Homebase_uk

Youtube Channel : www.youtube.com/user/homebaseuk

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Google Plus : www.plus.google.com/114806293089419891747

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{ 29 comments… add one }

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  • georgia sedge February 19, 2015, 4:12 pm

    hi tried leaving numerous messages on homebase website no reply
    I have a problem with chairs I bought from homebase sittingbourne store
    I purchashed 21 fold up metal chairs in may 2014 for my business in sheerness
    really looked good in our cafe
    however 3 have buckled and folded whils my customers wher using them
    I m lucky not to be sued
    just cost me free breakfasts for a week to each customer
    I am worried to carry on using them and wanted to know if I could have my money back on remaining chairs as I cant use them
    thanking you
    if this is the wrong email address could you forward it for me or send me the correct one thank you

    Reply
  • georgia sedge February 19, 2015, 4:13 pm

    hi tried leaving numerous messages on homebase website no reply
    I have a problem with chairs I bought from homebase sittingbourne store
    I purchashed 21 fold up metal chairs in may 2014 for my business in sheerness
    really looked good in our cafe
    however 3 have buckled and folded whils my customers wher using them
    I m lucky not to be sued
    just cost me free breakfasts for a week to each customer
    I am worried to carry on using them and wanted to know if I could have my money back on remaining chairs as I cant use them
    thanking you
    if this is the wrong email address could you forward it for me or send me the correct one thank you

    Reply
  • Mr Crayford October 23, 2015, 1:25 pm

    I am making a complaint about customer services at Sudbury Homebase. Last Saturday I went to buy a small pot of Cuprinol Wood Preserver, only to find they had run out. I enquired when they would next have one in. I was told that an order was coming in Thursday pm and the product would be on the shelf on Friday morning.I arrived there this morning only to be told that the order was delivered on Tuesday, as usual and the only pot had been sold yesterday. Your staff do not appear to be up to date with information that affects the customer. I was not best pleased with the attitude of the Homebase employee, who did not appear at all sympathetic to my complaint.

    Reply
  • Angela Burn December 9, 2015, 8:29 pm

    On 03/10/15 I ordered a large sofa and armchair at Homebase,Bishop Auckland, Co. Durham and paid in full. As a pensioner the offer of 25 percent discount was a great help. I was given a delivery date of 12/11 but before this date had a call saying the sofa wasn’t available and it would now be delivered on 03/12. The van arrived and the man knocked to tell me he had my order then 5 mins later he came back and said my furniture wasn’t on the van. After numerous calls by myself and my son I was told I couldn’t have delivery until Jan’16. Having removed my old furniture I was left with a deckchair to see me over Xmas. I was offered bean bags by yourselves and said this was no good as I have had a knee replacement and couldn’t sit this low. My son asked for someone to try and look into this and a day or two later I received a call from a Manager – Nicola Jolly who asked me to try and choose another sofa and chair a little more expensive than the full price of my original order as a good will gesture and she would see if it could be delivered before Xmas but before I had done this she rang again saying my furniture would be delivered today 09/12 between 7am and 12pm. I agreed and had a couple of follow up calls confirming the delivery date and time. The last call I checked with the caller that they had the correct order: large Lauren sofa and Lauren armchair in Mink and was told this was correct. By 3pm my order had not arrived and I rang to query. I received a call back to say the paperwork had not been sent and there was a computer error. My son spoke to the caller and asked if a Manager would ring back as I was very upset and January is no good. I am going to have to cancel the order but feel disappointed as I am going to have to find more money as this order was on a discount offer. There seems to be a breakdown in communication with customer services and the delivery depot. To say I am upset would be an understatement
    Mrs Angie Burn

    Reply
  • Mr p Cowlishaw January 7, 2016, 6:16 pm

    Disgusting is all I can say I ordered flooring from you was given a date for delivery and it was delivered on that date but it’s not as described at all in any way shape or form it’s totally different the color the texture the lot nothing is anything like advertised on the site I bought burlington oak flooring as I loved how it looked when I got light colored nothing like what I ordered then to add insult to injury I was told that the pic on the website was for illustration purposes only lol well there’s that then there’s taking the mickey out of people as this flooring could be no different to the one advertised if you tried I’ve been onto the manager who is trying to get me alternative flooring delivered bit I could be left again waiting having to stay at my mums as im in wheel chair and the floor is not safe as no flooring down I had it taken up waiting for the flooring today and I had to pay £80 to the man I had sorted to lay my flooring as it was not his fault you sent me not the flooring advertised also I have tk get to my mums to stay as floors not safe here I’m having to stay out of my home untill you decide to replace the flooring it’s really not good at all and although your replacing flooring what compensation is that for the stress and inconvenience caused not to mention my out of pocket expenses I’m having to pay out to stay out at my mums etc I will be down £200 once I’ve paid again for floor fitting it’s simply not good enough I write a column in disability now magazine and I will advise that people in Wheelchairs avoid your flooring like the plague as customer service is at best sluggish inadequate and shoddy !!!!

    Reply
  • Kath Davidson January 15, 2016, 2:33 pm

    My 84 year old mother had a new bathroom fitted in spring 2013. The installers walked away leaving the hot tap not working and a number of other issues. It was not easy to get them back. Now the toilet cistern has a problem which would appear is due to how its been installed. Homebase do not want to know, they say the parts are out of warranty and no longer stocked. There are no instructions with the parts provided and the toilet my mother was persuaded to by cost £400. I feel that advantage has been taken of the elderly and Homebase cannot make an effort to repair or replace.

    Reply
  • JOHN GOVAN January 29, 2016, 5:26 pm

    Recently purched clear satin varnish When I got it home discoverd it was wrong varnish. Took it straight and I was told that because it had been opened that they could not take it back , but if I had not opened it I would not have known that it was wrong varnish as it was milky colour rather than abrowney colour

    Reply
  • Zeba rashid April 7, 2016, 6:21 pm

    Hello I am a customer and have been for years at homebase today I was very disappointed in you’re manager and colleague at Coventry homebase not helpful at all very rude. I brought a two Henry hovers from ure store in Coventry based in walsgrave Coventry it is closed down so I had too goe too the one in canley let me explain when ure store was opened in walsgrave brought two hovers took out an extended warranty for 3 years paid 24.99 plus the two hovers etc I said too ure colleague do I need two warrantys for the two hovers she said NO I said are u sure and she said I’m sure so I got two hovers plus warranty and sale over.Well last year one broke took it back and I explained too the colleague there I have two hovers one has broke need a new one and he said ok fine but when he seen the receipt he said its only for one and I explained too him what had happened at ure other store and he said she has mislead u wrong I said well that’s not my fault he said one off the hovers we will change as its under homebase guarantee I was ok with that then I said if the other one goes can I bring it here I mean broke/faulty and they was fine with that. Went back today as my hover is not working the same man colleague served me today and would not do anything about it he said there’s nothing we can do I said I came too u last year and u exchanged one and u said if any thing went wrong come back he denied it and said no I didn’t as a customer I spoke he didn’t like got manager he was the same no respect no answers now I am very upset as I have a hover here that don’t work spent all that money in ure store for years one off ure good customers well I won’t be anymore as you’re store in canley are not helpful very rude talk down too you as if ure nothing not happy have too goe and buy another hover more money out off my pocket I loved shopping in homebase u look on my records I’ve spent loads off money and my payments have always been on time well I’m sorry I won’t be shopping in canley store Coventry

    Reply
  • Carol June 6, 2016, 8:03 pm

    Dreadful. Have tried for 2 hours to ACTUALLY SPEAK to someone in Head Office, Milton Keynes, with regard to a very lengthy complaint I have against Homebase here in Southern Ireland. Despite telling the persons who have answered my numerous calls, I CANNOT DIAL 0345 or 0845 number. I do not live in the UK they continue to give me these numbers, I can’t seem to make them understand this would technically be an international call, therefore I will need the area code then the number!!!

    Reply
  • Kay Lorimer June 15, 2016, 1:00 am

    I was really anoyed yesterday as I went into my local Homebase store at Hatfield, Herts to purchase a large flower pot with some vouchers I was given. The pot was extremely heavy and it took me a lot of effort to get it to the checkout. I submitted my Love2shop for £20(which I had only just been given and don’t expire until 31.03.2018, only to be told you no longer accept them. I could have just not brought the item but after the effort of choosing it and deciding to come to your store as your name is on the voucher I decided to pay with cash instead. I was really angry

    Reply
  • Mrs J K Anderson June 19, 2016, 12:33 am

    I recently bought my friend Garden Vouchers for her birthday knowing that she wanted to visit Home Base to buy her summer plants only to be told at the cash desk that they would not accept her vouchers. I am really angry about this and wish to make a serious complaint. What is the point of selling gardening products if you are not willing to accept garden
    vouchers. Can you please answer my e-mail giving authority for her local store to accept these vouchers otherwise I can assure you that I (nor my friend) will be visiting Home Base in the future. Also I wish to complain that you do not make it clear in your store that this is a new policy. I have been using garden vouchers in Home Base for many years and therefore you do not deserve the loyalty of your customers if you do not honour these vouchers. I look forward to hearing from you asap
    Rgds, J Anderson (Mrs)

    Reply
  • Tracey Hitchings July 14, 2016, 7:32 pm

    ORDER NUMBER 4041793192

    I ordered some patio furniture online on Friday 17 June 2016. The delivery dates on your website were not convenient so the instructions provided on your website were that you would call me to arrange a convenient delivery date. I left my mobile number in order that you could do this.

    I had not heard anything so checked back on my order acknowledgment and it clearly said the order would be delivered within 14 days. As it was now day 12 I decided to give you a call to see what was happening. I called your customer services on the 29/06/2016 and spoke to a lady called Pam who advised me that there was a system fault and that my order had “unbooked itself”. When was anybody going to advise me of this? I had hoped to have the furniture delivered before I went on holiday on the 6 July as I have a “garden party” planned on my return but it was now too late to arrange a convenient delivery before this date. I duly accepted a delivery date of the 14 July.

    The furniture arrived this morning and I was dismayed to see the packaging was badly damaged (I have taken photos) and appeared to have been opened. I have now started to assemble the furniture and there is no glass table top in the consignment???? Fortunately I have noticed this before opening all the boxes. I will now have to go into my local town centre to find an alternative – I only returned from holiday in the early hours of this morning so this is not ideal.

    I make a lot of purchases in your store and normally I have no issues. As such this is not the service I have come to expect from Homebase. Given my experience thus far I would appreciate it if you can arrange collection of the furniture without delay and send me a refund in full including the delivery charge.

    Please contact me on 07895935694 to acknowledge receipt of this complain and to provide me with confirmation of a collection date.

    Reply
  • Jane MacBean July 15, 2016, 12:38 pm

    I had a fitted bathroom installed in May 2015. In Oct toilet seat broke which was eventually reinstalled in November with what appeared to be a superior seat. At same time my shower screen had popped was how installer put it which he put back. InMarch/April my toilet seat yet again broke! Took eight weeks numerous phone calls, promises before replaced again. Within weeks same problem. Visited store and was promised phone calls and repairs but all false promises. Now mid July still no toilet seat,shower screen and shelf (which was promised in November). I am at the stage that I want my bathroom ripped out and totally replaced by a reputable company but at Homebase expense. They have been paid and seem longer interested.

    Reply
  • Chris Norton August 13, 2016, 1:53 am

    Why does your Contact Us link not work? I have an item which requires dealing with under the Care Plan and I am expected to have to travel over 50 miles to get the matter attended to.
    CN

    Reply
  • CSage August 19, 2016, 4:51 pm

    Ordered sofa on 31st May told delivery in six weeks , then received email saying 18th august. On 17 aug: I had old sofa taken away now I am told I am not going to get the sofa because of some rubbish excuse about being taken over by another company and they did not know this would happen, but when I ordered the sofa the sales lady told me the furniture suppliers were being changed so why did they take my money and how many more people have handed over there hard earned cash throughout the country it must run into thousands, how much interest has home base earned on our money in the last three months . Crap company never again will I enter this store except when I go to get my money back tomorrow. PS, Just been reading all the other complaints, my god this company is worse than I thought.

    Reply
  • Paul Taylor August 29, 2016, 5:26 pm

    Hi,
    I would just like to compliment Manager Jamie and staff member Harry for their excellent assistance, when purchasing BBQ at the Basingstoke Branch. Nothing was too much trouble, they were both excellent.

    Many thanks
    Paul Tayloe
    One happy customer

    Please send to correct dept for acknowledgement

    Reply
  • Jennifer Leslie September 21, 2016, 7:24 pm

    I would like to discuss the very Bad experience I have had getting a kitchen fitted installed at my home
    I have gone throughAll the channels But not got this resolved
    The start date was 2nd Aug but the work started on the 8th and it’s just a mess could you could you please help as this is making me unwell having had a heart attack Jennifer leslie

    Reply
  • Sean October 25, 2016, 9:03 pm

    Hi there,

    I need a reference from Homebase but my store has closed. Would I be able to get an email address which the company can contact on my behalf?

    Regards,
    Sean Lomax

    Reply
  • Billy Gregory November 16, 2016, 12:28 am

    Hi am just writing to say your ayr store has the most pleasant staff and friendless people especially the back shift girls on front desk so helpful and chatty. Myself and wife like going in each week to get great deals . Could you thank your staff from us and if yous do best store of the month I think they should get it. Thankyou for your time.

    Reply
  • Sharon Myall November 23, 2016, 11:22 pm

    Hi,

    Well I have to say I was really shocked when I entered the Homebase store at Blandford Forum in search of some new kitchen products, to find that they no longer stock it. When talking to a member of the staff who I might add was extremely helpful, they informed me that homebase was no longer going to be stocking household products such as cups plates placemats cushions bedding etc, as the new owners wished to concentrate , On DIY. I was also informed that head office had been told that there is nowhere else to purchase products of such within the town and would need to travel a minimum of 40 miles round trip to get these products, as Argos will be kicked out of the store as well. we as a town would have no choice than to travel. This could become extremely problematic if you don’t drive all over the age of 70 have not a clue how to use the Internet and totally count on Homebase. I find that this is total lack of consideration by the company for their customers. So from now on if I have to travel I might as well buy my DIY from B& Q in pool where I can also get my household products at the same time. but that’s fine for me but there is enough lots of people in this time it won’t be fine for in the future. I also hope that going to change their name because homebase does not suit them anymore as that implies things for the home but it’s only going to be DIY so that’s not the case any more. Sharon

    Reply
  • Lisa Overton November 25, 2016, 4:40 am

    I ordered some garden furniture online in May but you were unable to obtain stock and deliver the goods so I cancelled the order. I then checked my local store and the furniture was in stock so I purchased it in store and took it home in my own vehicle. I then received an automated message asking me to call and rearrange delivery of my order. I rang and explained that I had cancelled the order and your member of staff said that they could see this on the system and they would put a stop on the automated call. Now, 6 months down the line I am still receiving daily calls and text messages asking me to call and rearrange delivery. I have called the number a couple of times and spoken to a member of staff who reassured me that they would cancel the calls and put my number on a black list which would ensure I received no more automated calls but unfortunately it has not been successful. Is there anyone in your company that can please make these calls and text messages stop?!

    Reply
  • Mark woods January 10, 2017, 6:14 pm

    Can only contact you re: 0845 no.. cant order a product from you unless its at local store (plymouth)waiting for floor tiles product no,306551 black 20sq mts to finish floor and cant get a date off arrival or how many the shop will receive or get them from another store ? Frustrating ! M woods tel 07971782958

    Reply
  • Joyce Anderton April 22, 2017, 5:52 pm

    I have just received an email telling my mum Elsie Hailstone about lawnmowers, my mum has been dead for ten years would be obliged if this did not happen again thanks

    Reply
  • Karl pendered April 26, 2017, 7:48 pm

    Trying to get my FLT certificate
    Which I did via mentor when I was employed at newark North gate
    I have rang mentor but they said I need to contact you

    Reply
  • Stephanie Hawken May 22, 2017, 12:41 pm

    I have just purchased a Worcester rattan effect 4 seat garden set from my Bath Homebase. Unfortunately they didn’t have the seat pads still available. I have looked online to purchase them but they are no longer available. Would it be possible for you to find out if there are any in the stores across the country please. Failing that are there any others that will fit available or, as a last resort, is there a name for them where l might find them on other search engine? Thank you for your help. Kind regards. Stephane Hawken

    Reply
  • Angela Scrase May 25, 2017, 2:31 am

    We have shopped at Homebase for many years and have spent many thousands of pounds over the years.
    We recently went into the Market Harborough store to buy a lawn mower and some wallpaper and paint. One of their staff is the daughter of someone we have had problems with for many years so avoided using her checkout as not to feel uncomfortable or indeed to make the girl feel this way either.

    However each time went in Homebase this girl spent each time staring at us and talking to her colleagues about us making us feel distressed.

    On this occasion she was giggling with another member of staff and constantly looking over. It was really getting to me as I’m not well after losing my son and suffering a heart attack. Her checkout didn’t have any customers at that time but we still walked passed and went to another checkout.

    We paid for our goods and left. As I got outside I glanced back and she had turned her back to her till and continued to stare at us out of the window.
    At this point I had had enough. I went back into the store and asked her what her problem was with me and did she have anything she wanted to say to me instead of making good us feel uncomfortable everything we went in. She sneared and said”Whaaaaat” as if I was mad.

    I left the shop distressed and phoned the store manager once I’d returned home to complain. He told me if I wanted to make an official complaint to send an account of what happened by email.
    After calming down i couldn’t be bothered and didn’t want to get her in trouble so I put it down to childishness and let it go.

    Nearly two weeks later I had a phone call from the police saying I had to go to the police station to be questioned about a public offence order !!! That the police had the cctv and I was to be questioned under caution.

    I was horrified. After three days I had a call saying no charges were being brought after they had looked at the cctv.
    Thinking it was all over it reciever a letter today from Homebase telling me I am banned from all of thier stores. If I go in the police will be called and that they reserve the right to instigate legal proceedings against me.
    So much for customer service. We wouldn’t step foot in Homebase again if they paid me to now. Anyway after shopping elsewhere we
    must have been mad to pay their prices for paint etc. My husband is a decorated and spend around £3000 a yr in Homebase. No more.
    After reading some of your comments about staff I can see it isn’t only Market Harborough that has rude staff .

    Reply
  • Mrs T French June 25, 2017, 1:30 pm

    After visiting Doncaster homebase i left feeling very angry,they had rang Wakefield store for a item Doncaster didn’t have .Doncaster told me it would be picked up from Wakefield and i could pick it up Saturday around 5.after waiting all day for a phone call for pick up (didn’t happen)went into store to be told there driver had not pick it up.
    I drove to Wakefield to pick it up myself,not a trip i wanted to make has in ill health.
    Spoke to there manger there Andrew,who was very helpful and understanding,he could not apologize enough,even through it was not there fault.
    So yes i will go to Wakefield store from now on ,were the people are more friendly happier smiling above all very helpful .
    Mrs T French

    Reply
  • Julie Bickerton July 4, 2017, 5:50 pm

    I would really like to email Sonia Astill to make a complaint about how one of the Store Managers treated my 17 year old son when he applied to join Homebase recently.

    Reply
  • lily Mitchell August 3, 2017, 3:01 am

    I had an email sent to me today from Homebase stating Massive end of season clearance. I searched the site and found no massive clearance on anything. I am very computer literate and searched and searched many of Homebase sites clicking on Massive clearance wherever necessary and saw only regular prices. As it happens I had already purchased two electrical garden tools in my local store yesterday and saw no great clearance going on. Can someone please explain to me what is going on?

    Reply