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JD Sports Customer Service Number, Email, Toll Free Helpline

This article will guide you with the customer service details of the sports fashion retailer JD Sports. The customer service details can be used by the customers to clear their queries, doubts, barriers, to provide suggestions or advice to the firm and any other issues. The below shared details include the official customer service number, customer service email id and the useful links. It is advised to use the details regarding any issues related to JD sports group and also provide the feedbacks.

JD Sports is a British sports fashion retail company operating stores throughout United Kingdom and few exclusive stores in Ireland. John Wardle and David Makin founded the company in 1981 trading through a single shop. It offers the wide range of branded sports material for women , men and kids. The company continuously expanded its business , in 2012 JD sports bought Blacks Leisure Group and in 2013 it purchased Cloggs that was a shoe retailer. JD sports now operates over 800 stores by acquiring so many firms.

JD Sports Customer Service Contact Details

The customer service contact details of the company are provided to facilitate the customers to get proper support and assistance from the company. These details provided below will guide the customer’s queries to the proper solutions.

JD Sports Customer Service Number : 0161 393 7055

The above given number can be used by the customers to give a direct call to the support team and get in direct touch for the solutions required. Customers can call from 8:00 am to 8:00 pm ( Monday to Friday ), 9:00 am to 5:00 pm on Saturday and 10:00 am to 6:00 pm on Sunday and Bank Holidays.

JD Sports Customer Service Email ID : onlinehelp@jdsports.co.uk

The customer service email id can be used by the customers for queries, barriers, to provide suggestions, advice and feedbacks for the company’s product and services.

JD Sports Office Contact Details

Important Links

Contact Page : www.jdplc.com/contact-us.aspx
The contact page will provide  you the official contact details of the company including address, email and the contact number. Visit the page for further informations.

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  • Mrs Elaine Adel December 28, 2014, 6:34 pm

    Order number 52915196
    I am writing to you as I ordered two pairs of Men’s Lacoste Trainers and have paid for them but have only received one pair. Could you let me know if second pair has been dispatched .

    Reply
    • Jane Cadman August 22, 2016, 7:22 pm

      Order number 120688897, placed order on Saturday 21st paid next day delivery still not received had email sayn been dispatched but delivery company still not got it, ,where is my order?

      Reply
    • Gareth Durning March 22, 2017, 6:18 pm

      Order number 51029234 I am writing 2 you as I have ordered a hoodie over 2 Weeks ago still no sign just looking for info on the hold up?

      Reply
  • Jane mcquillan February 1, 2015, 5:47 pm

    Dear sir/madam,
    Im emailing on behalf of my 16 year old daughter she bought a pair of trainers for her little brothers christmas online but they were too small and as a xmas present we think the invoice got put in bin mixed with xmas paper so took them to shop in stirling and they said could change size as we did not have the invoice and if we had a bank statement that would do. so we got one then we went back to shop with statement and guy in the shop phoned an office for some reason and they told him there was no record of her buying the trainers but as we had proof of purchase and we actually have the trainers i don’t see how you can say they weren’t purchased. We didn’t even want a refund it was just an exchange for a bigger size. I have been to the citizens advice and they said that you should exchange them as i have proof of purchase. Could you please look into this and let me know your decision. Thanks
    Jane Mcquillan

    Reply
    • J l wainman March 24, 2015, 5:25 pm

      Dear sir/madam.
      I had a Jordan tracksuit bought for my birthday when I tried the tracksuit on it Had come at the seam under the crouch.I have tried taking the item back to the jd in halifax but because I have no receipt and paid in cash they would not exchange the item.The person I spoke to was really ignorant to the fact that someone had paid £100.00 for this item.The item still has all the tags on never been worn this to me means this tracksuit is not fit for purpose I could not wear this tracksuit even if I wanted to.please could you look into this issue for me and how we can resolve this many thanks.

      Reply
  • Daniel June 29, 2015, 3:01 pm

    would I have to take my trousers back to you if I find a rip i n the knee after one day

    Reply
  • Jade July 15, 2015, 10:36 am

    Don’t use jd every order I ordered online they have messed up every order saying its lost in transit so I’m with out my parcel and out of pocket thanks jd

    Reply
  • Carly August 28, 2015, 11:33 am

    I got my daughter. Shoes now they are faulty I have been waiting 3 weeks for them no I keep getting lied told

    Reply
  • Layla watson November 24, 2015, 12:24 pm

    My order 69959543 has still not arrived and I can not track this?? Either??? Ordered on the 6th of novenber 2015. Please contact me please

    Reply
  • miroslav krajnak December 15, 2015, 5:42 pm

    In your shop I bought shoes and adidas Torsion yesterday I pierced sy foot to foot, today I was at the store and advise us so I can contact you via email and ask for damages, pain.
    not joined I was with the police or a lawyer want to solve so far only from the company, compensation can imagine in this way I have a family and I would like prenich clothes and shoes from adidas when they are Christmas and then will give you a shoe that is damaged thinks you do not need advertising allowing you to harm .for understanding thank you in advance

    Reply
  • dylan kembery December 17, 2015, 5:21 pm

    How can i return my order if the invoice has been lost?

    Reply
  • Tracy Leahy January 8, 2016, 8:32 pm

    I purchased a hoodie from your store as a Christmas present for my daughters boyfriend which was £75 pounds. I bought a medium but he needed a large, went back to your Talbot green retail park to swap it and a member of staff refused the swap, on receipt it had to be returned by the 4th of January, today is the 8 the of January, I haven’t been able to get to a store until today.. I tried to explain I only wanted to swap for a different size and I didn’t want my money back!! to no avail of the rude member of staff …. do you have to be rude to get a job with your company… people in the queue behind me could hear how rude this person was being to me!! I always purchase gift cards and items from JD for Christmas but after this I will no longer or will I recommend your stores

    Reply
  • Derek hibbert January 26, 2016, 4:26 pm

    I contacted you over a week ago no in relation to myhermes delivery person throwing a parcel in my back garden and allowing my two German shepard dogs to chew the contents. And no one as come back too me yet could you explain that please.

    Reply
  • Andrea Murphy January 29, 2016, 5:00 pm

    Hi my husband bought me some nike air trainers from your shop at metro less than a year ago. I wore them for a few months over the summer but they kept giving me blisters so I thought it was just because they were new but a couple more times of wearing them for walking the dog they actually ripped the backs of my ankles open and I have been unable to even put them on since september. There is a sharp lump of plastic coming thru on each shoe I was just wondering if there has been anyone else complaining about them and where I stand because they cost my husband £90 and they are of no use to me now. I expected longer life out of nike air shoes thats all. I understand it is not the shops fault it probably a manufacturers problem but would appreciate it if you could contact me with details of who I need to speak to regarding the issue. He still has he reciept as he ordered them online. Many thanks Andrea x

    Reply
  • Derek hibbert February 5, 2016, 5:34 pm

    I will not wast my time going through my entire complaint with you again .as you didn’t bother to reply any way .
    You clearly believe you are about the ombudsman . Or trading standards . May be even consumer rites are not what you follow . I will be interested in finding out just which body of people you do answer to .
    You have my original complaint with all my details .
    I will expect and reply .

    Reply
  • joshua February 12, 2016, 12:08 pm

    Hi i bought a pair of blue and black air max 110 about a 2 weeks ago and the stitching had come all undone and im not happy as i paid £115 for them and they only last. A couple weeks

    Reply
  • Lee davies March 3, 2016, 3:59 pm

    Hi I ordered a tracksuit yesterday an it’s been delivered today but nobody was in so I was just wondering how I’m going to recieve it or should I come in store to collect it.

    Reply
  • GEORGE DUNCAN March 7, 2016, 11:45 pm

    kindly advise what the problem is with my order as below

    Home Products & Services Help MyDPD About DPD Careers
    Track My Parcel
    DPD Pickup Shop Finder
    Find My Local Depot
    Service Disruption
    HelpFollow My Parcel
    Your JD Sports parcel number 15502943386662
    Your parcel is on its way back to JD Sports
    Where has my parcel been?
    Date & Time Location Description
    07 Mar 2016 22:37 International Gateway Your parcel is on its way back to JD Sports
    07 Mar 2016 22:36 International Gateway Return to consignor has been requested
    26 Feb 2016 09:16 Hub 3 – Bham We have your parcel and it’s on its way to our depot
    Additional information
    Consignment Number Sender’s Reference Collection Date Partner Carrier
    2943386662
    76353598
    25 February 2016
    DPD Group: 15502943386662X

    Thanks George

    Reply
  • Kirsty Krendler April 1, 2016, 5:54 am

    Hi my name is Kirsty, I went into your Livingston store on Saturday as my ordered was arrived but when I went into the store there had been a mix up and my order was sent to Edinburgh, I was told that it was getting sent back to head office and I would be refunded my money, I haven’t heard anything back and no money has been put back into my bank could you please look into this thank you.

    Reply
  • Davies May 20, 2016, 5:20 pm

    I made a order this morning but got no confermation on it was a pair of adidas nizza size 4.5 and to pick up in jd sports shop in York

    Reply
  • kevin July 13, 2016, 9:40 pm

    hi went into jd sports in Exeter today and I picked up a pair of shorts which had a tag on saying 10 pound went to the counter and when the woman scanned them she said 25 pound i said no look says 10 pound so she called her manager and he said can’t sell them at that price I said but it says 10 pounds I’m not very happy about the customer service

    Reply
  • Tracy jolly July 20, 2016, 2:04 pm

    My friend order me a pair of trainers her name is Tracey Downs 28 Summerseat close ordsall Manchester . I am just wondering whyou u have refunded her money on her paypal account. I order size 7 the Nike air huarache in red black and white thanks

    Reply
  • Shimon August 2, 2016, 2:02 am

    Have. U got UK size 8 nmd adidas

    Reply
  • Helen Banham August 6, 2016, 11:08 pm

    I made a order with you and it hasn’t arrived .
    Please let me know where it is.
    My order number is JD119890563.

    Reply
  • Mary August 11, 2016, 8:07 pm

    I have ordered two tops when I try to track my order it says my details are incorrect.

    Reply
  • Shannon Francis August 27, 2016, 1:53 am

    Customer order no.120944499
    I ordered two pair of Nike Air Max 9 for delivery today(26/08/2016) and they haven’t arrived,why not,I need them before Monday 29/08/2016

    Reply
  • Shaida anwar August 29, 2016, 6:21 pm

    I having problems signs in to my jd account needs to order my clothes can anyone help me please

    Reply
  • Shirley simpson September 1, 2016, 11:22 pm

    Hi about a delIvery order 12051251 oder 189041t the tracksuit came without any bottoms swoosh panel suit also I ordered a graphic reversible tote bag 165193w I paid for in store was out of stock is the money going to go back on my card miss simpson 07944283110

    Reply
  • Laraine Hanby September 10, 2016, 5:10 pm

    I have tried to return my trainers for a larger size which i purchased yuesterday i didn’t try them ot the store when I got home I realised I required next size so my husband returned to Altrincham to exchange but J. Martinez said no box no return my husband explaned the box was left in Altrincham store when purchased and there was no mention of requiring the box should the size be wrong please contact me and the lady in store to exchange my trainers for next size being a 4 to a 5. Thanking you Laraine

    Reply
  • hajid September 20, 2016, 3:24 pm

    can someone please help me I bought a pair of trainers from sports direct please can someone give me a lift there as I am on the dole. will be very much appreciated

    Reply
  • Mariah casey September 26, 2016, 1:42 pm

    My daughter bout me an addidas rack suit and after one was the logo down both sleaves of the top has come un stitched she tried to get it changed and was refused because I had lost the receipt however it is on her bank statement she has worked in coatomer service for next and was shocked at the customer service at your j d store in queens gate Peterborough surly this is not right as the top was bought only three weeks ago and only warn one time I hope you can help me with this matter in the mean time I will seek a advice from traiding standards as this is very poor coatomer service by j d

    Reply
  • Lewis Hudson September 29, 2016, 9:20 pm

    For some reason I can’t get on to my account it won’t let me reset my password why is it i have been blocked from my own account id like it sorted soon as possible

    Reply
  • Angela Hunt October 1, 2016, 6:41 pm

    Ref:order 122957598 item 204593T Limitless Full Zip Poly Hoody, I have been charged £55.00. Price tag on item is £50.00 and price in local store £50.00. Why charging me £55.00??

    Reply
  • David segal October 5, 2016, 3:14 am

    I am realy angry the other day I was in your shop you didn’t have the trainers my son wanted not a problem. So orders them on your in store computer this is where my problems started the touch screen was rubbish so had to type in details again and again. Then when had finished that we were made to join back of cue again to pay thanks for another wait so we payed for the trainers and for some socks, we then left your alarms agent off so showed recept to staff they shook there head whent back to till where I presented the same recept that had it on they said ok took tag off and that was it no sorry or anything felt like a criminal. I have been shopping in your shop for years and do not like the way I have been treated

    Reply
  • debra fraser October 8, 2016, 7:19 pm

    I have. A gift card with money it has expired 6337320010445318 how do I get money back I don’t mind another card if u can send me one my address is 23 galleons view 1 Stewart street e14 3ex my phone number is 07460403870 please text me

    Reply
  • Julie Clifford October 14, 2016, 2:00 pm

    Where is my order payed for nxt day delivery which should have been yesterday tried tracking it but been saying same as yesterday delivered to courier think you seriously need to change your courier company

    Reply
  • Bonifacio Viaje October 18, 2016, 5:11 am

    I order men’s Nike air max 90 sneakerboot shoes October 16,2016…which I was trying to track…but I was not able to….I don’t have my order number but I try to put my email address and postcode but still I can’t track my order..I need to know how I can trace if it is in transit or my order got thru…thank you for your consideration in this matter…please send me message in my email…

    Reply
  • Rebecca whybrow October 25, 2016, 8:48 pm

    Hi
    I made a order yesterday of a tracksuit for nxt day delivery now I didn’t get get a email but I have a note to say it’s been delivered to a neighbour but they have been at work all day so I have no idea where it has gone to now..
    I can give you my address as like I said I had no confirmation email either..
    Rebecca hood/whybrow
    33 Apple orchard
    Swanley
    Kent
    Br87el

    Reply
  • Jeff Stift October 27, 2016, 1:28 am

    Do you have any Men’s or youth Nike Air Flight Classic in store or online as of 10/26/16..?

    Reply
  • Mrs Anne Neal November 7, 2016, 8:00 pm

    Order no : 132175907
    I am writing to you as I returned an item to one of your stores and still have not got my money returned back into my account.
    Could you let me know why and when it will be sorted.

    Product code: 213588T

    Reply
  • Wendy November 8, 2016, 8:41 pm

    I returned a jacket to your store after buying it on line and paying by PayPal,I asked the assistant to just refund it but after just a week I’m still waiting for my refund

    Reply
  • Mrs Anne Neal November 9, 2016, 3:07 pm

    Order no: 132175907

    Hello again,
    I emailed the other day, and I’m still waiting on a response as to why money hasn’t be put back into my account. I returned an item over a week ago and still yet have to receive my money.
    What’s going on??

    Reply
  • tina gilbert November 10, 2016, 7:19 am

    i am bloody disgusted,my 13 year old boy came into the southend jd sports to quickly buy a pair of trainers,he asked a lady to watch his bike down stairs in the hallway leading up to the store,within minutes he went back down and his bike had gone,so he went for help at the till and was told there is nothink they can do and to go away. how bloody disgusting is that,they could of phoned the police for him and there might of been a chance to get his bike back as the person on the till told him they had it on camera but couldnt show him. come on its free to phone the god damn police,my son feels really let down,he always likes to shop in jds but they soon will take his money but not help him.well the police is being called and told what store he got refused help with.
    T.gilbert

    Reply
  • Dorothy molloy November 15, 2016, 11:24 pm

    Hi I am looking the Scotland goalkeeper kit for a 10 year old, if you could let me know which stores near Glasgow have one in stock, so I can order it please. Thankyou Mrs D Molloy

    Reply
  • Margaret McLaughlin November 16, 2016, 9:49 pm

    303F0D81A0 where is my order
    can you please reply to the above info.
    tried order tracking but gave me above error number

    order no. 133279254
    ML5 4LE

    Reply
  • Linda osborne December 1, 2016, 8:02 pm

    I’m awaiting a delivery to Great Yarmouth store, market gates, Great Yarmouth and wondered at which stage my order is at, as was placed last Friday..

    Thank you

    Reply
  • James McCutcheon December 1, 2016, 11:15 pm

    Order number 139193560, can you please let me know when this order will be ready to pick up?

    Reply
  • Joanne oshea December 2, 2016, 6:56 pm

    I ordered a pair of adidas trainers size 4 and a pair of timberland boots size 2 .y trainers have came but no boots and they have been paid for so i would like to know where my boots are thanks as i ordered them first . Order number that is missing is 139326811

    Reply
  • Cecil Irwin December 5, 2016, 7:16 pm

    They talk the talk….. Ordered stuff waiting 2 weeks…..still no refund::::: There grabbing your cash and getting crap clothes,

    Reply
  • Jackie Sims December 5, 2016, 8:05 pm

    Thank you for keeping me informed via text message about my order no. 139866002. You told me that my order had been despatched via Hermes at 11.52 today. I returned home to find a note from Hermes stating that 2 parcels had been left over my side gate. I assumed that one of them would be the item from you. Unfortunately, there was only one parcel & it wasn’t the trainers from you. No contact details on the Hermes note. I am concerned that the trainers have gone astray. Advice required please!

    Reply
  • Heathe Barbour December 6, 2016, 5:29 pm

    My order number 139811277 has not been processed. I rang yesterday was told you wiuld contact warehouse and phone me back at 07806777869. I placed this order 30th November. I need it asap as my grandson leaves for Australia on 11th this month. If the order wont be here on time can someone please let me know immediately as I will need to cancel it and go to a store. Thanks

    Reply
    • Quese December 15, 2016, 8:51 pm

      Placed an order on December 8 and no tracking is available as of December 15. Website states it should arrive within 10 days of placing order but here it is on the 5th working day and nothing. I contacted JDsports via email and was told my order was being processed and they are waiting on a response from the warehouse….I AM SO CONFUSED. I was hesitate about ordering from this company from the start, starting to feel funny about this whole transaction. I only ordered thinking it would be here in the timeframe stating on the website. ALSO, my order was $49 at checkout, However $63 was PreAuth on my credit card which includes an additional $15 hold for some undisclosed reason. This is Awful. Maybe I will get my order before Christmas, if not I will go thru my bank to get my money back….TERRIBLE

      Reply
  • Mrs lisa burnyeat December 8, 2016, 7:02 pm

    Hi I placed an online order for a size 4 pair of addidas trainers which were on offer for the black Friday sales and ive still not recieved them, can you tell me what has happened to my order?

    Reply
  • Robert callaghan December 8, 2016, 7:32 pm

    I ordered 2 pair of trainers and went to collect them they were the wrong colour so reordered them instore was supposed to have them delivered to my home still haven’t received them

    Reply
  • Susan mason December 9, 2016, 1:31 pm

    order number 140707294 I ordered a Nike top size small to be delivered to Kingston upon Thames branch but when I try to track it doesn’t recognise my order number where is my parcel

    Reply
  • Mrs S Robbins December 10, 2016, 2:06 am

    My order 139839908 was accepted by you on 30/11 2016 it has still not arrived at Wythenshawe shop for collection and every time I try to track order takes me to an error occurred page. Please can you resolve this issue and inform me what has happened to my order. Thank you .

    Reply
  • DAVID HARTLEY December 10, 2016, 1:49 pm

    Order noJD140836477
    This order was placed on 6th December and despite your acknowledgement there is no trace of this in my account.Iwish to know if the order has been dispatched and if not when?

    Reply
    • Quese December 15, 2016, 8:52 pm

      Hi. Have you received your order as I am to waiting on mine from December. I have no tracking info updated at all

      Reply
  • George stewart December 14, 2016, 6:49 pm

    Dear Sir/madam I purchased my grandson a pair of adadis trainers from j d stores, after a few months the sole of both trainers on the side left the uppers. Under the consumers act 2015,I believed that I am entitled to a repair , replacement, or refund.Under your own consumer charter, it states categorically that faulty goods can be returned for an inspection by your company.When I presented the trainers to my local store the Manager insisted that I had to have the original box of the trainers to send back to your H Q. I also telephoned your Customer care service and they reiterated what the store had said .Icontacted my local Trading standard office and they informed me that in no way a box is required for faulty goods to be returned only proof of purchase.I find it extrodinary that a Company of your status unaware of the Consumer act 2015 and wrongly informing Customer service , staff and Managers that trainers boxes are required to send back faulty goods When all that is required under the act is proof of purchase.I am really disappointed with JD Sports after many years trading by my Family purchasing trainers from your stores, All Excellent Quality.and this incident occurred I was fobed off with a vebil excuse. I await your reply. Regards George.

    Reply
  • Marcia brown December 14, 2016, 8:39 pm

    I will never use this jd sports again I’ve placed 2 orders first one can’t get and second don’t kno wats happening can’t find out

    Reply
  • Quese December 15, 2016, 8:43 pm

    What kind of contact number is that for those living in the United States who need to contact them.

    Reply
  • Katie walker December 16, 2016, 12:26 am

    Hi i received this message to me phone nearly 2 weeks ago to say my trainers i ordered have been dispatched but l havw not yet received my trainers nor are they in the shop as l went in to ask about them. Can you please find out where they are!! Here is the attached message i received underneath.
    Hi Katie, Your JD Sports order 0139864941 is ready for collection. Please bring this text with you, along with your payment card or photo ID.

    Reply
  • Rhiannan Walker December 16, 2016, 3:32 pm

    Order number 141511143
    I have ordered online a Nike rally hoody I cannot track it and I haven’t been sent an email saying it’s been dispatched and I ordered it on the 11th December please contact me through email what’s happening with ny order

    Reply
  • Joe worsfold December 16, 2016, 9:42 pm

    Ordered two pairs of trainers in the store in Preston on the tracking says delivered to reception today what reception I live in a house where is my order JD141495891 and JD141496801 customer services no help at all

    Reply
  • Jenny Byrne December 16, 2016, 11:57 pm

    I placed an order Monday evening 12th December and money has been taken out of my bank account but I have not received my goods and need then cos they are Christmas presents can you tell me where they are please.

    Reply
  • Adam Mckechnie December 17, 2016, 6:13 pm

    Order number 141589962, can you tell me when it will arrive. I order the tracksuit 5 days ago and have had no despatch confirmation .

    Reply
  • Mitchell Curr December 17, 2016, 11:42 pm

    Order No- JD141719005. Ordered Siksilk Baseball Cap on the 13th.
    Tried to track it today the 17th. The system wont accept my details. Where is this item.

    M Curr

    Reply
  • Carol stankevitch December 19, 2016, 11:54 am

    I’m very disappointed and dissatisfied with jd I was expecting a delivery on Sunday 18th Dec this was my 5th day waiting for parcel only to be sent a message saying there is a delay my parcel was not with dad I will not be using jd again very very disappointed with them

    Reply
  • rebecca totney December 19, 2016, 1:05 pm

    Hi I have not received a email to say my order as gone threw money has been taken I dont have order number but my email is above

    Reply
  • Linda mc fall December 19, 2016, 8:16 pm

    I ordered two pair of trainers and a top two weeks ago the order number is 11455612 I haven’t heard of anything from jd the stuff must be in the ware house they said dpd were to deliver in the 19th December they haven’t got the parcel to deliver

    Reply
    • Mitchell Curr December 20, 2016, 2:18 am

      Order No-JD0141719005 was cancelled this morning as Courier Firm DPD
      havnt got it yet. Youve got my Money,get me my goods.

      Hopefull Punter. Glasgow.

      Reply
      • Mitchell Curr December 21, 2016, 11:58 pm

        Goods arrived yesterday, well done JD.

        Mitch.

        Reply
  • Pauline December 20, 2016, 2:21 pm

    Order number 245575
    Can you help need a size 5
    Many thanks want to place an order
    Pauline

    Reply
  • Jamie-Lee December 20, 2016, 8:55 pm

    Hi I made a order but haven’t got a order number As I never got a confirmation email it was in the name mr Joseph mcgowan

    Reply
  • Lucy rogers December 21, 2016, 2:37 am

    I want to order some items.for Xmas but says 3-5 days, can it be guaranteed for Xmas eve?

    Reply
  • Margaret Edgehill December 21, 2016, 3:29 pm

    I am very disappointed with your customer service after going to our local Redditch store the item was out of stock the assistant was very help and tried two more stores plus the internet with no luck l went on line and found 2 different store telephone no.Merryhill 01384 572332 and Northfield 0121 2274078 I tried several times to get through after approx 2 mins each time I got cut off this morning I have tried your customer services no.0161 393 7055 to get an automated can not help now try later l am trying to find an Adidas Essential crew sweatshirt in blue XL
    I

    Reply
  • Jennifer hill December 23, 2016, 1:59 pm

    My parcel has not came it says Hermes the courier left it in a secure place I have asked my neighbors checked bins ect I having been trying to phone 0161 393 7055 I’m not getting anywhere I have filled 3 different forms to the customer service & had no reply this is my wee girls Xmas present if it doesn’t come today I will need a refund ASAP so I can go & try and buy another one the order no is 141879879 someone please help

    Reply
  • Karen Breslin December 30, 2016, 3:14 pm

    Had orderd a pair of slippers on the 17th of December..got email to say that they wer despatched the 20th of December and I still havnt received them..anytime I try to do track my order on ur website it is telling me that an error has occurred..
    The order number is
    141892714
    Be greatful for ur help

    Reply
  • David Randles December 30, 2016, 9:05 pm

    why has my ored 143546195 been canceled

    Reply
  • imran yusuf December 31, 2016, 9:52 pm

    Placed order for my son for football shoes. Order number 143137434, paid for order and then 3 days later order was cancelled by JD without clear explanation.
    Please could you clarify why my order was cancelled?

    Reply
  • karen January 1, 2017, 1:33 am

    I ordered pair of trainers on Tuesday haven’t had email to say thev been dispatched could you check this out order number is jd143232058 av already sent email no response to that

    Reply
  • Brian wilson January 4, 2017, 2:38 pm

    I placed an order for some trainers on the 30-11-2016 . After speaking to one of your agents on the phone, I was told they had been lost I would get a full refund. I’m still waiting for that refund. The order number was 139614755 it was for£65 and as a pensioner I can’t afford to loose this money. If you could sort this problem for me I would be very grateful.

    Reply
  • Shelby -Rose Clark January 4, 2017, 7:30 pm

    Just received trainers that I ordered last week and they are obviously someone else’s returns ..order number 143407838 cannot add a photo as I would like to

    Reply
  • Chris Galloway January 7, 2017, 4:42 pm

    I ordered a pair of Nike trainers 7 days ago have not even had a confirmation email where’s my order ??

    Reply
  • mrs r amin January 7, 2017, 11:03 pm

    hi I bought Adidas Z.N.E pants junior in size 11-12Y on 25th of December it was store delivery but I did not receive it yet i try to ring but call can’t get through .can you let me know when my order is coming please
    order no 142558326
    Product code 213097
    Keighley store
    Thanks

    Reply
  • HOE PEK YONG January 13, 2017, 4:18 pm

    hi.
    i still not yet recieved my shoes please check again.

    Reply
  • Zeki emin January 14, 2017, 4:02 pm

    Received email & tex telling me my order will be with me on the 13-1-17 between 13:00 & 17:00 order number is 8871680806802976. Nothing has turned up, can’t get though to anyone, don’t know where it is.

    Reply
  • Ricky January 19, 2017, 1:40 am

    I had some trainer brought for me for Christmas only started wearing them the weekend and the sole has come away

    Reply
  • amanda January 21, 2017, 10:11 pm

    I went to metro centre gateshead bought 1 pair trainers got all way home to be giving the same foot with bth trainer have tried ringing store since 10am n it’s now 5 pm n no answer .I thinks the customer servies is terrible.I don’t see why I should pay another 5 in bus fare because there mistake .

    Reply
  • N.M.Caldwell January 22, 2017, 3:11 am

    What a total joke site!
    Placed my online order £88.00 was free deliver from £60 Charged for deliver rang to get it refunded. Hermes email txt my order would be delivered between 5-9 pm was in no delivery ..
    had a email txt from Hermes it was posted through letterbox, rubbish absolute Liars!!!
    Don’t deal with JD or Hermes extremely bad unreliable customer services
    Email

    Reply
  • Andrew Filactou January 28, 2017, 4:09 am

    Hi I ordered my daughter some football boots order number 147174946 they are the wrong ones. I need to ammend my order to the Nike Floodlight Magista Orden II FG size 6 is it possible to change order before they get sent out many thanks

    Reply
  • S Lamb January 28, 2017, 7:19 pm

    I ordered items on the 22nd of December and have tried to get advice via email a number of times since with no reply.
    One of the items a pair of black nike pants has shrunk and is unwearable when I followed washing instructions as it says on the label I would appreciate advice on this matter as I ordered online and I don’t know how to go about it..thanks

    Reply
  • Shante February 2, 2017, 8:01 pm

    I’ve ordered something from JD but the email i wrote down i’ve forgotten my password so i’m not able to log in, i also haven’t got my order number so i won’t be able to track my order. I ordered yesterday around 2pm and i’ve done next day delivery but nothing has came. Could you please get back to via email @shantz7gang@hotmail.com

    Reply
  • Stephen Makin February 13, 2017, 7:31 am

    Hi I’m Stephen makin I’m a branch manager for timpsons in ashton underlyne I’m looking for some help with local buisness to see if the will help in my portfolio and collarge I’m doing with nike if you have any dead stock or returns that I could fix as it’s my jod I’d be so gratefully and if it could be arranged in could glally come n collect the more the merrier who ever reads this email could you send it up to the boss ur a very reputable empire I hope you have a heart and also it be published in our weekly magazine that goes out to 1767 timpsons shops as I’m in the ashton shop I’d gladly do repairs for free thank you Stephen makin Manager

    Reply
  • alison March 3, 2017, 1:30 am

    i placed a order on the 27th feb online , had comfirmation of order emailed to me but am still waiting for email to pick u from store ,? have checked tracking and it hasnt been dispatched yet is still staying being processed , it is now the 3rd march ,??? surely it shouldnt take this long ,should of been dispatched by now .it is for my grandson for his birthday which is the 5th march , i was wary of ordering as this isnt the first time this has happened ,,and ive had lots of hassle in past waiting for a supposedly email to tell me it in the store which i never seem to recieve ,!! .ive rang the store where it suppose to be deliverd and the girl was rude and not helpfull whatsoever ,told me it can take upto 3-5 days , yes i already aware of that ,,tomoz will be the 5th day , this firm needs to sort there delivery service out it a shambles for such a popular store ude think they would get there act together ,, and some mannerismns wouldnt go amiss either ,,disgusting customer service might as well talk to someone who works for sports direct as the staff dont have the foggiest idea there policys are ,,shamefull ,!!

    Reply
  • H Naisbitt March 9, 2017, 4:00 pm

    I placed an order into the basket for product 906E6 (from memory), asked that it be delivered to store and went to pay, having thought that it was safely secure for me to purchase and the product disappeared.

    I got in touch with Customer Services over the telephone and they couldn’t help as I had no order number and apologised but I said it wasn’t their fault.

    It doesn’t give me any encouragement to place an order on line in the future and leaves a bitter taste of annoyance within.

    Yours truefully,
    H Naisbitt

    Reply
  • Michael Watt March 10, 2017, 1:40 am

    Hi trying to locate my order no is jd152931745 thanks.

    Reply
  • Sam Bowerbank March 11, 2017, 3:24 am

    Was in fort kinnaird Edinburgh store today with my 10 year old son. Didn’t get the girls name, but she was absolutely brilliant. Nothing was too much trouble. Extremely helpful , knowledgeable and professional.

    Reply
  • Luzia Menezes March 24, 2017, 10:59 pm

    Hi
    I nougth an adidas porche(ref.148194058)and stayed almost one month to receive it. I sent several email and I personally went to the store where I had to pick up mu order, I gave the reference and in the end they bronght the order. But since it was too big. I asked them to give me a smaller number. There was not the number I wanted so they said they would make the replacement of my money on the card and that it would take about 3 or 5 days. Have been going for more than 3 weeks and have not returned the money yet.
    Thanks

    Reply
  • Francine doyle April 1, 2017, 5:30 pm

    I ordered trainers from your shop you sent me an email saying there was a problem with order go into store for a refund I have been in store this morning for a refund I picked trainers and showed my receipt to be told they Carnot do that unless I show them the email my phones faulty can’t show email and I have walked round town for an hour while told they couldn’t get a reply I have tried customer service number all morning to no joy I am not happy I have had to return home to wait for the shop to get in touch and it’s been nearly four hours what kind of customer service are you now I’ve got to pay more car park fees so the trainers will have cost me hundred and thirty now this will be the third time I have returned to shop won’t be bringing my custom there no more after all the messing round I’m still no further 07847097166 is my contact number would like this problem resolved .

    Reply
  • Abdul April 2, 2017, 6:33 pm

    Hi I order a tracksuit for men m size 03487923 can you cancel my order please the.

    Reply
  • Joanna Piasecka April 3, 2017, 11:09 pm

    Hello. I would like to request a cancellation of the order and return the money. Thank you

    Reply
  • A thompsonn April 8, 2017, 6:29 pm

    I purchest to jackets on the 6th of march but my order never arrived . So my order was cancelled due to a mix up in your warehouse . But I have not received a refund so can you please look in to this for me thank you . My name is a Thompson . Address is 36 easington ave Gateshead Ne97lh

    Reply
  • Sonila hasani April 15, 2017, 3:32 am

    I bought a pair of trainers for my daughter at store te be delivered tomorrow but as I checked my email I noticed they put my address 45 Neville Court Dollis Hill lane, instead of my address 53 Neville Court Dollis Hill lane nw2 6hq, can you please send them to the writte address as I I’m leaving on Sunday to go I way, thank you and the number order JD163186019

    Reply
    • Sonila April 15, 2017, 3:45 am

      Can you delete the comment please thank you

      Reply
  • Michael bockius April 18, 2017, 1:07 am

    Can you please give me a tracking number for my order.can you please tell me who going to deliver my stuff. My number for order is 163034909. I dont know when its going 2 be here.or when its here can someone call me at 2672105559 my phone number…..the thing is i live in a apartment sometimes they dont leave it A25 amosland rd morton pa. Can you please let me know when i can aspect it…….thank you so much

    Reply
  • natalie davies April 19, 2017, 2:11 pm

    my son bought 4 tshirts in your bristol airport store yesterday only 2 have still got security tags, what should i do?

    Reply
  • Caitlin nimmo May 17, 2017, 11:39 pm

    Hi i ordered nike airforce mid junior neon fly knit size 4 and still havent got them yet i had to change email as my old one didnt work my order number was 164691730 they were £85 i paid for next day delivery and was shocked they never came it said there was a problem i stayed i n for 3 days waitin for them to come

    Reply
  • kellie July 1, 2017, 12:42 am

    I ordered a pair of trainers but still havent recieved them. Tried numerous time to call customer services but constantly kept getting cut off. So much for customer services.

    Reply
  • Sue Jones July 8, 2017, 7:54 pm

    I ordered a pair of trainers from your cheshunt store yesterday and paid to have them delivered to my home and I have just received them but you have sent the wrong colour ! I have tried all your help lines with no success, I have also tried the Stevanage store but they don’t have them . I wanted them as I go away on Monday .

    Reply
  • Bethany Thomson July 13, 2017, 12:52 am

    I’m writing to you about my order I placed this morning and is being delivered tomorrow afternoon. I’ve had an email to say something in my order has been cancelled and the money will go back into my account. But it doesn’t state what it is that’s unavailable can you please contact me to let me know.

    Thanks

    Reply
  • sheila hammond July 13, 2017, 9:01 pm

    hi i ordred a t shirt but didnt take down my order number. i ordered it 10 days ago . the £40 was taken out of my account3/7/17 but i havnt has a message yet to say its been delivered to store and i cannot travck it as forgot to take order number. can you please help me

    Reply