≡ Menu

Sony UK Customer Service Number, Toll Free Helpline, Email

Here in this article we are sharing Sony UK customer service number, helpline , customer service email address for the customers to satisfy their doubts and queries regarding the product and services. These details can used by the customers to get technical support, service assistance, warranty and repair regarding queries and solve all sorts of general problems.

Other than Sony UK, there are many other alternative companies as well that are of the same nature and these are Whirlpool, Dixons Carphone, Metavalue, Trackpack LTD, Digital Shopping Mall, CCTV Base, Mobisun, Web18.co.uk, C-Hear Distribution Limited, Bose, Consolidated Electrical Distributors, Inc., Panasonic, LG, Agadon, Lamp Shop, Game, KasperskyUK, Maplin Electronics, Ao.com etc.

Sony is a Japanese Multinational firm founded in 1946 by Masaru Ibuka and Akio Morita. Sony corporation is the electronic business unit of the Sony group  that operates business through four operating system that are electronics, music, motion pictures and financial services. The company operates its business worldwide and is among top electronics company. The name of the company was derived from sonus, the latin word and English slang word sonny by its founders.

Sony UK Customer Service Contact Details

Sony UK Office Contact Details

We are providing below the customer service number but the number is not toll free as the company has not provided any toll free number. Customer can call on this number at normal tariff.

Sony UK Customer Service Number : 020 7365 2413

Call at this customer service number between 9am to 7pm from Monday to Friday. Get support regarding sales, technical support and services assistance.

Sony UK Customer Service Email ID : sales.gb@shop-europe.com

These details can also be used for complaints, suggestion, feedback, reviews, product information etc.

Important Links

Warranty & Repair Status : services.sony.co.uk/support/en/repair
This page will provide you proper assistance regarding the warranty and repair status of the Sony products. Visit to get the best service for your products.

Official Support Page : www.sony.co.uk/support/en
For any kind of support related to products provided by Sony UK, you can visit this page. It will help you in downloading drivers, repairing related queries etc.

{ 16 comments… add one }

Leave a Comment

  • mrs k parry May 21, 2015, 7:45 pm

    We have contacted you to let you know of our disappointment with one of your products .
    On 05/08/13 we purchased a samsung 40 ” tv ( UE4OF6200 )
    At the curry`s store in bromborough wirral .
    Yesterday we noticed that the back light in the bottom half of the screen is broken.
    Unfortunately for us we had not purchased the extra insurance , but we are rather disappointed that a product of this standard that we paid £569 for only lasted 18 months , (also we spent a lot of time researching the best product for us.) We have contacted companies about repair and been informed that it would cost more to repair than to buy a new TV.
    So much to our dismay we have had to go with this information and purchase a new TV .
    On our recommendation my son purchased the 3D model of this same tv we do hope he does not have the same problem as we have as this would be upsetting for all of us .We feel very disappointed with this out come .
    Mr and Mrs parry
    we have also sent this email to CEO a griffiths

  • Scott Vrabel June 2, 2015, 5:31 pm


    I have an email that I have Won in a Sony UK
    Dontation and lottery Charity. I have Supposively
    Won 1,000,000,000 USD. A Mr. Mario S. PAVLOS
    CONTACTED ME. Is that Fraud? Ort is that Correct?!
    Please Help and original Inform me. He is Supposively
    In International Alert and Claims Departement.

    Thank You
    Best Wishes
    Mr. Scott Vrabel

    • Mellz Mino July 7, 2015, 8:13 am

      I also got one of these messages but it came as a text first then an email, I would also like to know if this is a scam, in all honesty it smells badly like a scam to me.

    • ivan July 10, 2015, 11:10 am

      hello, I have an email that I have Won in a Sony UK
      Dontation and lottery Charity. I have Supposively
      Won £1,000,000,000 . A Mr. Mario S. PAVLOS

    • Mr.Spada Alessandro July 14, 2015, 10:26 am

      Hello Mr.Scott, , I don’t write very well the english. I’m italian and I also have an emai that I have Won in a Sony Uk Dontation and lottery Charity. Is it Fraud?Mr,.Mario S.Pavlos contacted me. If you have notice I ask you to inform me at the address mail: Spada.Alessandro@gdf.it. Thank you.Bye. I wait yours answers?…Scuse me for my no perfect english.

  • Mark donnison June 23, 2015, 7:31 pm

    Hi I too have had the same email saying I have won 1 million U.S. Dollars is this a scam please let me know

    From Mark donnison

  • viorel June 28, 2015, 8:42 am

    I have an sms that i win £1,265,065.00
    Is that a Fraud?

  • G Scho July 8, 2015, 8:52 am

    I have also received one of those emails. Is it a scam. Or true. ?

  • Maggie Goodwin August 17, 2015, 4:37 pm

    I have also received a message regarding winning this money even got an email from a from a Barrister firm in Birmingham UK asking for £542 to be sent by bank Wire Transfer I ha ve informed Mario by phone and email that transfer of money will not be happening and I intend to contact SONY HQ Weybridge UK and police. The Barristers firm is in Birmingham and yet the bank one is suppose to wire the money is in Sutton Surrey. This so much a SCAM

  • Friedrich Peucker August 29, 2015, 3:49 pm

    I’ve got a SMS and a mail from Mr. Marios S. Pavlos (Media & Marketing Director) of SONY iprize, Sony Corporation, The Heights Brooklands Weybridge Surrey KT103 OXW, United Kingdom.
    He told me, that I’m a winner of 1,000,000.00 British Pounds (Sony Key Code: SONY05)
    and my mobile-number was randomly picked by Sony Corporation …
    Is that true ? Is Mr. Marios S. Pavlos a honest employee of Sony Corporation ?
    Or is this just a fraud ?
    Please send me an answer !!!

    F. Peucker

  • Trevor January 21, 2016, 7:50 am

    I’ve noticed that Argos are selling the Sony Xperia m5 in their new catalog, they can’t tell when they’ll have stock of the device in so I went looking on the web and I’m confused some web sites say that the Xperia m5 is not available to buy in the uk and other sites say it is, can some one from Sony please email me to confirm whether or not the m5 phone IS being sold in the uk and when can I buy one ……grrrr……many thanks

  • Brian Milne April 17, 2016, 12:22 pm

    As your are aware I have been in contact with Sony Technical for the past four weeks regarding my 3 month old Faulty Sony KDL-40W705C.
    From the start I was given the impression Sony would replace my faulty tv with a new one.
    Now I have discovered Sony were to replace my tv with another one that had been returned faulty by someone else and repaired.
    I contacted Sony Support last week to reject this offer.
    The Retailer whom I purchased the TV from Co-op Electrical is willing to replace my faulty TV with a new one. In order to do this they require an uplift number for my faulty one from Sony. As I said previously my tv is as new, it will be returned boxed, with all accessories all also as new.

    The Co-op Electrical has gone out of their way by doing all they can to keep me as a customer happy. Please issue them the required uplift number so I can say the same about Sony.
    Last year I also purchased 2 Sony TV’s for my sons property and I also have a 7 year old Sony lcd tv in the family room at home and these have all worked flawlessly.
    Brian Milne.

  • Mr Monckton May 19, 2016, 6:11 pm

    I have a HVR-M15E videocassette recorder minidv and dvcam but can not find the power cable/pack where can I buy one ser no. 0213069 8.4v
    look forward to your reply

  • A.F.M. Ashraf. October 30, 2016, 9:11 am

    Sub: I want buy a filming Camera like Sony a7s II with lenses. or any good one.
    Dear sir,
    I’m Ashraf Nayan a newly filmmaker from Bangladesh. I’m already complete film direction honours graduation course from The South African School of Motion Picture Medium and Live Performance (AFDA), Cape Town, South Africa.(2013)
    I’m trying to start my filming carrier, but it is big problem as a new film maker like me because filming is very costly for Bangladesh.
    Not only that some time camera is not available hear sir.
    So I want buy a filming Camera like Some a7s II digital. With lenses and others equipments. Or more good one sir.
    Will you please help me come out from this problem.
    Again thanks for all.

    Kind Regards,

    Ashraf Nayan.

    Film Maker form Bangladesh.
    Ph: 0088 0171 8045216.
    Email: nayan.ashraf@gamil.com

  • Cecile Carol B. Jacob March 5, 2017, 8:47 pm

    I would like to confirm the email I received from someone claiming to be one of your people. The email specifically says:
    “Congratulation we are happy to inform you that your Email ID has been emerged as one of Sony Lucky winners for the Year 2016/17. (Your Sony Batch Code is SN/035/57PB).This Letter is to officially inform you that your Email id has been shortlisted among other lucky email ids in the gifts section of this year’s edition of Sony Bravia 55 inch 3D Wi-Fi Led promotions 2017.This program is carried out yearly and the mode of winning Selection is electronic mail ballot system. Your email address obtained a raffle ticket on the basis of current internet use. It eventually emerged as one of the three Winners in the grand final draws conducted at our headquarters. YOU HAVE WON A £650,000.00 (six hundred and Fifty thousand, Great Britain Pounds) Sony Bravia 55 inch, Sony Digital Camera and Sony Laptop 2016 model, with your Names, Address, Country, Age, Occupation, Status, and Phone/Mobile Number. You are to contact our processing officer to guild you on how to claim your funds.”
    The email is requesting me to respond and confirm by sending certain personal details to this :MAKE SURE YOU SEND DETAILS TO THIS EMAIL TO AVIOD DISQUALIFICATION: Sonyelectronics12@outlook.com.
    Is this a legit promotion or scam? Can I report this to you so you may be able to apply the necessary measure and avoid further damage? Thank you and hoping for your immediate response.

  • Bassem Elhady April 25, 2017, 6:59 pm

    I got an email a couple of days ago with a pdf saying that I won 1000000 $ with the Sony official logo. They claim it’s from Sony UK. Just wanted to make sure it’s not fake. I appreciate your prompt response.