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Thomson Customer Service Number, Toll Free Helpline, Email

Thomson Holidays is a UK based travel company that offers its service all over the world. The company is operated by its parent company TUI Travel PLC and has headquarter of Thomson UK in Luton , England. The company was founded in 1965 by Roy Thomson, since than it grew strongly. Thomson employs more than 18,000 people to make its customer holidays the best one and special.

Thomson offers exclusive holidays designed keeping in mind Thomson couples, Family resorts, Sensatori and Thomson cruises. The company handle the hotels with utmost care and is rated by 94% customers as  good and excellent holidays. Along with the 650 stores across the country and the UK’s largest travel website  Thomson.co.uk , company offers it services to the people. All the services can be availed by the customer through visiting the website.

Here in this article we are sharing the necessary customer service number, helpline, customer service email id  for the customers to provide them better service and support.

Thomson Customer Service Details

The customer service contact details provided below can be used by the customers to avail the best customer support and services by the company’s support team.

Thomson Customer Service Number :  

        Thomson Holidays & Cruise          0203 451 2585
                  Thomson Ski          0871 971 0578
               Thomson Lakes          0871 231 4716

Thomson Customer Service Email ID :

Thomson Holidays, Cruise , Ski :- 24×7@thomson.co.uk
Thomson Lakes :- customerservice@thomsonlakes.co.uk

Thomson Office Contact Details

Important Links

Store Finder : www.thomson.co.uk/shopfinder/shop-finder.html
This page will enable you to find the specific store of the travel group in specific area all across the country. Just fill the area name or code to find the exact location of the store.

Faq : www.thomson.co.uk/destinations/faqsInBookingFlow
These are the list of frequently asked questions which may arise in the mind of any user of this website. Follow the answers to get better support

It is the url of the official blog of the company.

Jobs At Thomsonwww.thomson.co.uk/editorial/legal/thomson-careers.html
Looking for a job at Thomson, follow the above link and get notified with latest updates and notifications.

Travel Updateswww.thomson.co.uk/editorial/travel-news/latest-travel-information.html
This url is specifically provided for the people who are finding travel updates.

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  • Joanna Dickinson April 9, 2015, 3:25 pm

    Hi there, I’m trying to mail the usually very helpful Thomson Customer Service with a question concerning our forthcoming flights. There isn’t anything approaching our query in the ‘FAQ’ section but a simple little e-mail I’m sure would produce a prompt response. Can anyone advise how I can get in touch please? Many thanks…..

    Oh and yes I did hold on the phone for ages but had to give up after quite a long wait…..


  • Sarah darby May 9, 2015, 7:26 am

    Having the same problem contacting Thomson via phone after they have changed our holiday and want confirmation but can’t speak to anyone to confirm email sent on 29 April to be told an 8 day response!

  • Chris October 28, 2015, 1:47 pm

    Hi There,

    Please could someone from the UK call me immediately.

    I am simply trying to book baggage for one of my party.

    There are 4 of us travelling to Manchester and we only have 2 X20Kg booked on the flight.

    The evening before I departed for Cyprus I tried to sort the baggage so that I could check a 3rd 20kg bag for one of our 4 passengers and I was told by your call centre that I had to contact Customer Services at 8 or 9am the next day; this was the time our flight was departing??
    When I arrived at the check in desk in Manchester, your colleague said that I could have checked a bag in at the desk that morning?

    Why did the agent on the phone the previous evening not tell me this?

    I have tried to sort the booking/luggage through your website, but was informed [by the website] that I cannot use the website if travelling in October?? This does not make sense.

    I am directed to call your contact number,which I have 3 times. First you couldn’t do the bag, then you could,then you cut me off. I was told you can only add bags at 6 specific locations and that mine isn’t one of them, Now your colleagues in India now claim that I cannot add 1 more checked in bag and that the only option ismessed around and without any need.

    Clearly I am able to take the other 20kg, however, it would be disgusting if I have to pay up to 20 x £13/kg (potentially £260.00).

    We will be travelling to the airport in the next few hours and I would appreciate it if someone from the UK would urgently call

  • Capt D Carter January 18, 2016, 1:31 pm

    Booked and paid for a package holiday over 10 days ago and have not received any confirmation. Held on the phone for over 2 hours and still could not get through to anybody. Booking reference 822495. Can anybody please help with the confirmation. In the past always had a confirmation immediately.

  • David Kirby March 2, 2016, 9:52 am

    What’s wrong with your website.

  • suzanne brereton June 2, 2016, 5:41 pm

    I am having terrible trouble getting in touch with your customer service dept,it just rings continuously! my problem is that we had to cancel our recent trip to Croatia on 26/5/16 due to me having a burst appendix and being hospitalised until 31/5/16.we are trying to claim back through our insurance policy who require a (NO SHOW) letter from Thompsons which we have been unable to get as yet.my booking reference is 1789725 & the booking was made in my husbands name ,GEOFFREY BRERETON I would be most grateful for your assistance in this matter

  • stuart July 1, 2016, 4:15 pm

    what a night mare it is trying to contact customer service!!!!! must have shares or reciving profits from phone companies

  • Mrs Jane Gardner August 15, 2016, 4:46 pm

    I am now getting desperately angry as we have been trying to get compensation for a delayed flight in February 2016. I have made numerous phone calls, emails and written too. Please can somebody contact me immediately.

  • Lyn Moldrik October 10, 2016, 12:10 pm


    We are a party Of 30 patients and relatives from the dialysis unit QE Hospital Birmingham. We are currently on hour 20 of our delay. Our flight is now rescheduled to depart 0230 local Crete time. Half the party are having to attend extra dialysis due to the delay. Can you please arrange s fast track service at the airport tonight as they will be struggling after treatment. Furthermore if the VIP lounge could be made available, it will go along way to improve customer service and aid publicity. Thanks for your consideration.

  • Kamaljit matharu October 25, 2016, 3:03 pm

    Hi my name is kamaljit matharu I believe that Thomas has given my refund to the wrong pansgers person and now mrs kuldip nandra is not giving back my £455 back to me and I have called the police and there saying that is only a several matter and it only between Thomas and and barclays beacuse Thomas has tock out £606 from my account and it was on 16th of December 14 night and now that I was to cancel the holiday and there for that she not giving back my money to me so would you be able to speak to Mrs kuldip nandra to ask her to give back my £455 back to me because it my money I’m the one who cancel the holiday not here so there for she should give back the money back to me but she not the is the reference number 2776164 and her house address is 63 ash tree way Croydon shirley CR0 7RR her house number is 0208 656 7836 and her mobile number is 07459222437 and her other number is 07946323114 beacuse it saying that she is running off with my money she is stealing my £455 so could you please give her a call to get back my money i need you help I’ve been crying all this week and other week about my money she not giving it to me wich she should give me my money back is it and my email is kamaljitmatharu1@gmail.com and phone number is 07930207189 thank you

  • john hendry March 24, 2017, 12:32 am

    i senrt a letter of complaint regarding a cruise on the discovery as of yet i have not received a repply can you please confirm receipt of my letter as a matter of coutesy.

  • liz almond March 24, 2017, 6:41 pm

    Are we to be rescued for domicile replication flooding

  • Sarah Lewis May 5, 2017, 8:42 pm

    How to I get someone to deal with a complaint without bring push piller to post

  • MR ALLAN JACK June 13, 2018, 3:26 am

    I have extracted the content of an email shown below which I would like to ensure is considered by the appropriate level of customer services management and determine if my request is reasonable. I could not submit this email on line (not sure why) and the email address provided by the call centre member of staff resulted in rejection (possibly in German) by your email server which appears to be having significant problems.

    I look forward to hearing from you.

    Yours sincerely

    Allan Jack
    Booking Ref: 6946351 Commencing 02/07/18, to Sorrento

    “Good morning, Customer Services Team
    I need you to consider my plight and hope that you can offer an acceptable solution to a difficult situation which is causing both my wife and I considerable stress.
    We booked this holiday to Sorrento on the basis that I would be finishing a contract assignment on 22nd June and would be able to travel on holiday before the start of any pending new assignment.
    I attended an interview for a new assignment on Friday 1st June, provisionally securing a new contract. On Monday 4th June, the contract was confirmed, with the proviso that I could commence no later than Monday 18th June. I was able to agree an early release from my current contract but this also meant that I would have to cancel our planned TUI holiday to Sorrento, which I believed would be possible with the holiday being rescheduled for September or October.
    We had a similar situation last year on timings of contracts and were able to bring forward our TUI holiday, booking the change on 15th May, flying out 23 days later on 7th June (booking reference 436255).
    The earliest I was able to call TUI to seek a change to this current booking was Wednesday 6th June. I spoke to a member of the TUI team and was advised that I was too late to cancel and reschedule our holiday as it was then only 26 days before departure and I needed to have made this call two days earlier. Under TUI’s Terms & Conditions, I shall likely lose 90% of the cost of the holiday which I have paid in full.
    We have contacted various family members in the hope that one of them could take my place on the holiday, but to no avail.
    I am now asking that you review the above circumstances and override your “28 days” rule, thus allowing us to reschedule the same holiday to a date in September or October. I am sure that the costs to TUI of agreeing to such a request would not result in losses anywhere near the 90% cost of the holiday which we would lose.
    Thank you for your kind consideration.
    Allan Jack
    Phone: 07816 822555