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Thomson Office Address, Phone Number, Email ID, Website

Find out Thomson’s Luton based headquarters contact details on this page. It consists office address, phone number, fax number, email ID and other information with reference of the official website of the company.

Thomson is a British travel company having its headquarter in Luton, England, United Kingdom. Its a travel group that is a part of TUI Travel PLC , that is a British leisure travel group listed on the London Stock Exchange. The company believes in doing thing differently, so it offers the unique travel platform & package to the people with 650 stores across the country. Thomson also has the largest travel website in United Kingdom and its all services are available for the people through its website www.thomson.co.uk.

Thomson travel group was founded in 1965 followed by the acquisition of four tour operators Skytour, Gaytours, Riviera, and luxitours and the airlines Britannia airways by Roy Thomson. Since its origin in 1965 company grew with a great speed and currently is the world’s largest staff based travel company, employing nearly 18,000 people.

Thomson acquired Lunn Poly in 1972 that was the largest travel agent chain in UK, it was in 2004 that the owners rebranded the outlets as Thomson Holidays. Thomson Travel Group was listed on London Stock Exchange in 1998 and in 2000 it was acquired by Preussag AG that was industrial and transportation company. It was renamed as TUI AG on July 2002 and Thomson Travel became TUI UK. The company’s subsidiaries are Thomson Holidays, Thomson Ski, Thomson Lakes and Thomson Airways.

Thomson Logo

Thomson Logo

Thomson Office Contact Details

The office contact details of the company is provided for the customers to get in touch with the services of the company. The contact details include office address, phone numbers, email address and other useful details.

Thomson Office Address : Thomson Holidays, Wigmore House, Wigmore Lane, Luton, LU2 9TN, England , United Kingdom.

Thomson Office Phone Number :

         Thomson Holidays & Flights 0844 871 0878(technical help)
0203 451 2688, 0203 451 2695 (flight queries)
                   Thomson Ski 0871 971 0578 (general enquiries),
0871 230 8117 (groups hotline)
Thomson Cruise 0203 451 2682 (new booking),
0203 451 2728 (excursion enquiries),
0203 451 2695 (group booking)
          Thomson Lakes & Mountains 0871 230 8181
(enquiries & after sales service team)

Thomson Office Email ID :

Thomson Holidays & Flight24×7@thomson.co.uk (for assistance when you are on holiday)
Thomson Ski
(for Thomson ski bookings)
Thomson Cruise
( for assistance while on holiday)
Thomson Lakes & Mountains
(for Thomson Lakes & Mountains booking)
( before travel services)

Thomson Official Website : www.thomson.co.uk

The official website provides all the details of the holiday packages offered by the company and its booking and planning is available through it.

Thomson Customer Service Details

Important Links

Contact Page : www.thomson.co.uk/editorial/legal/contact-us.html
We are referring you to this page, so that you can cross check the information yourself from the official website of the company.

Manage Bookings : www.thomson.co.uk/managemybooking/login.page
To manage you own bookings you are supposed to go through with your account. For that you must login into your account.

Social Profiles

Facebook Fan Page : facebook.com/Thomsonholidays
Twitter Handle : twitter.com/ThomsonHolidays
YouTube Channel : youtube.com/user/ThomsonHols
Google Plus : plus.google.com/+thomsonholidays

Visit these social profiles of the company and keep yourself updated with latest news, offers, updates etc. with the help of news feeds, tweets, videos and shares.

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  • Andrew Usher February 28, 2015, 12:34 am

    Hi my name is Andrew Usher

    I represent Vidanta golf resorts in Mexico. We are offering golf packages at our resorts. I am looking for a contact person to discuss working with our resorts. I would like an email or phone number to discuss options.

    Thank you for you time

    Andrew Usher

  • Darren Price May 23, 2015, 8:53 am

    We are a local business in Horley, Surrey selling Luggage and Assessories.
    We are giving all Airline staff 30% Discount, do you have any advertising opportunities?

    Kind Regards

    Darren Price
    Gatwick Luggage

  • James Hildreth December 9, 2015, 1:21 pm

    I which to complain regarding a faulty so called Selfie Stick I purchased on one of your planes on the 1st December 2015 travelling out to Malta.
    Booking ref 551557 Flight no TOM2206 from Manchester. I found the item
    to be faulty the button on the back of the stick, would not operate the phone camera.I wanted to return it on my return flight but I was told to return it they could take it back although it was faulty. I would have to send it back to
    Luton, but you would send me some packaging so I didn’t have to pay for the postage. I have been on the phone over 20 minutes waiting for a response but had to hang up due to the cost involved.
    Is this what you call service.

    James Hildreth

  • mrs k martland December 15, 2015, 10:52 pm

    To whom it may concern .i am sending this email as i am very angry and disgusted i am seriously thinking of taking the matter to the local paper to warn other people when purchasing foriegn currency from you. in september i went to robin park wigan lancashire to buy euros i was actually ripped off with currency i did ring the shop and the lady knew exactly what she had done after about 15 mins on the phone she informed me to go back to the shop and she would buy them back and re sell them to me at the correct rate.today i went into wigan town centre to purchase some dollars they only gave me 1.39 exchange rate with no receipt i rang up imediately to ask what rate i had been given i knew exactly what she had done she was apologetic again i was told to go back and it would be sorted i asked about the receipt and she told me it had been playing up and it must not of gone through for some reason a big difference from 1.39 to 1.48 in dollars. if they do this to every customer how much is being stolen from customers. I am very sorry but i do need to make people aware of what your company is doing and there for i will be emailing the local paper

  • Suzzane December 28, 2015, 10:48 am

    Im am so angry and will never book with this company again after mt daughter changed her mind she had to pay 200 to cancel her hols and now m8ne is to change due to on goings on ejypt! They are trying to charge me another 200 yet i have it here in black and white that the amendmemt had been done back in november and my daughter has proof that the 200 was taken from her acc so with all that is going on thomson are trying to make money at our cost !

  • Mrs Norma thompson January 7, 2016, 3:44 pm

    Today and Tuesday I made a booking with Samantha from the Northallerton shop. She went above and beyond with her help and advice we were with her two hours on Monday and two hours today not counting the hours she spent sorting out our holiday when we had left which I know we’re quiet a long time.I would like to recommend that she gets a big pat on the back if you do a special person of the month I would like to nominate her . Thank you Mrs Norma thompson

  • gary grimes January 18, 2016, 6:27 pm

    I have lost my reference number what should I do to receive it back again

  • m. norris March 8, 2016, 12:12 pm

    I would like a reply to my email dated the 19th January 2016 regarding booking reference 56289 flight TOM5116. Why has this question been ignored.

    PS your main switchboard telephone service is a disgrace how about having a person answer and not leave cuswtomers hanging on to a machine with relentless music. I gave up after 12 minutes.

    Please ring me on 07905755593 thank you.

  • shona miller April 5, 2016, 6:06 pm

    A think it’s not good atal that we can’t contact a head office ext regards to holidays! A find this appalling!
    Does anyone have a no we can speak to somone higher than a shop floor manager?

    • rob paris January 12, 2017, 8:26 pm

      Booked a cruise with Bedford shop, told we could not book cabin after they had taken the £45 and we would have to make the return journey from Luton to get a refund, all at our expense. We were told we could not book our plane seats, plus we were offered a £100 discount which after 10 minutes was rescinded for no reason other than ill-informed staff. Called into Luton office, (unknown previously) and they not only booked our cabin and plane seats but gave us the £45 refund. Still a bit concerned about the actual holiday as booking taken by such an ill-informed member of staff. Tried complaining to head office but they say the Bedford manager has final say, again big cause for concern….

  • Jeanne Mansingh April 8, 2016, 7:51 pm

    Why is it so difficult to contact Thompson’s via email or letter. Secondly, why are your hotel reps so unhelpful?

    • HURRELL November 2, 2016, 6:18 pm

      Reference No 846424 to Cyprus Hotel Antigoni, complaint sent 27.09.16 reply should have been within 28 days. Please reply out of common courtesy with your comments and findings.

  • brian roberts April 28, 2016, 4:08 pm

    have booked villa Ingrid in cala n forcat menorca ref459361, I have decided not to use your hire cars as part of the package and have booked a taxi from the airport to the resort. the taxi co need the postal code for the villa .
    Having made numerous phone calls to the Portsmouth and other Thomson outlets including india who asked me to phone 08000963439 to get the post code. this number belongs to villas for you and have no details of my holiday, surprise surprise !! , I have had no success! it is not a big ask and would be obliged if you can provide this for me.

    Brian Roberts a very disgruntled Thomson customer who will not be using Thomson holidays again

  • david knight May 12, 2016, 11:22 am

    ibooked a holiday on line booking no 1076985 departing date 3 2 2017 i have had to chang my booking to 04 9 2017 i have have no document sent to i hgave rang 3 times and still no got any i find this service usless and unprofessonal i would like to change this and do this from your shop in sutton

  • Gary merritt May 12, 2016, 3:42 pm

    I am on a holiday with you at the moment in Mexico where I have paid a lot of money. I have spoke with the hotel and your reps with no joy so when I get home I will be taking this further.i have gone to the roylton in cancun my name is gary merritt I still have 3 day’s left if I could leave now i would

  • zoran June 22, 2016, 10:57 am

    Hi dear Ihave 5 holiday partments to rent in Croatia by the sea. I wonder wheter you advertaising and how to advertise with you, thank you, zoran.

    • zoran June 22, 2016, 10:58 am

      Sory apartments

  • David hind June 30, 2016, 8:59 pm

    Have an issue with a holiday booked online. Have phoned your customer service twice and been on the phone for 90 mins. The situation has not been resolved. They informed me a manager will phone me, no response in 7 hours. Emailed via thomson web site, got an automated email back informing me they take customer service seriously but could take up to 8 days to get in touch with me. Is this really good customer service?

  • Luke tomlinson July 8, 2016, 1:45 am

    I’d just like to take this opportunity to say a massive thank you for our latest holiday. Too many people like to complain about the smallest issues and not enough congratulate on the jobs well done. We stayed at kerkyra family life, Corfu and had the best holiday ever. Our children are nearly 2&4 and can’t stop talking about their experience.
    Although ALL staff were amazing I’m taking this time to say how brilliant Kirsty & Benji were. The both of them couldn’t give enough to make our time memorable and shows their true professionalism.
    They were so good my little girl wanted them to be her holiday mummy & daddy….! Thank you again and I hope these two get the rewards they truly deserve.

  • Mrs Green July 11, 2016, 11:57 pm

    We have booked a holiday at the Clubhotel RIU Karamboa. Booking reference 0668/30333
    Departing 29th August returning 8th September 2016, it was a last minute booking for us
    so we have paid
    In full £1960

    Trip advisor and other reports state that this particular resort is being refurbished,
    this information was not on the ERATA at the time of booking so we trusted the information
    At the point of booking and paying in full.

    Subsequently we have come to understand that there is a programme of maintenance ongoing
    At this resort and that due to similar programmes at neighbouring RIU resports many guests are
    Being relocated to the Karamboa, resulting in trip advisor reviews of overcrowding and
    Insufficient beds, umbrellas etc.

    I have been in touch with our local Thomson shop and trusted travel agent Karen Sadler, who
    I might say has been exceptionally helpful, as usual, we have booked with Thomson’s for several

    However we are surprised to note that TUI has not been notified of the maintenance programme
    At the Karamboa, despite me receiving the following email today from RUI

    Dear Mrs Tina,

    Thank you for contacting our General Information Service.

    Please note that everything will be finished by November 2016. Please note that meanwhile the work will not annoy our guests. For better assistance with your query, please be so kind to contact the hotel.


    Best regards,
    General Information Service
    Global Call Centre Operations
    http://www.riu.com / http://www.riuplaza.com
    Sent from my iPad

    I have emailed the hotel directly but have yet to receive a response.
    Karen has confirmed that TUI has not been notified of work at the Karamboa

    Now this leaves my husband and I in a predicament, paying £50 per person for admin
    Charges should we wish to change resorts, under the circumstances it would seem that RIU
    Have not notified you TUI of the work being carried out at this particular resort, which is
    According to RIU scheduled to be completed in November 2016, you will note that we are
    Facing the prospect of having significant disruption during the 10 days we have paid to be there.
    In all fairness I would see it as an act of good faith and recognition of good customer service
    If you would waive these costs in the circumstances as it is very likely the holiday resort we
    Hope to eventually choose is likely to be at least £300 to £500 more than what we have currently paid!
    given the prices of
    Holidays this year in general.

    I would also suggest that if you cannot act in good faith due to the discrepancies between
    TUI & RUI information, you categorically confirm that our holiday at this Cape Verde Resort
    Will be unhindered, uninterrupted or disturbed by work being carried out, that you confirm
    All facilities, pools, pool bars, spa facilities, accommodation as described in your brochure
    Will be as described.

    I would also suggest that you contact RIU re the email I have received
    as part of your confirmation to us and let relevant
    Tour operators know by updating relevant data systems (ERATA)

    I sincerely hope this matter can be fully resolved amicably and to everyones mutual satisfaction.
    I look forward to receiving your response as soon as possible.

    Kind regards
    Mrs Tina Green
    Cc Thomson’s Aberystwyth.
    Begin forwarded message:

    From: Reservations Riu
    Date: 11 July 2016 at 13:27:19 BST
    To: gre59@icloud.com
    Subject: Fwd: Contacte con nosotros

    Dear Mrs Tina,

    Thank you for contacting our General Information Service.

    Please note that everything will be finished by November 2016. Please note that meanwhile the work will not annoy our guests. For better assistance with your query, please be so kind to contact the hotel.


    Best regards,
    General Information Service
    Global Call Centre Operations
    http://www.riu.com / http://www.riuplaza.com

    Germany 0800 723 43 60
    Argentina 0 800 444 2021
    Australia 1800 669 201
    Austria 0800 886 682 77
    Brazil 0800 892 3280
    Canada 1 866 845 3765
    Chile 0800835126
    Colombia 01 800 752 2201
    Costa Rica 506 2681 2350
    Ecuador 01800000039
    USA 1 888 748 4990
    Spain 902 400 502
    France 811,655,273
    Guatemala 1800 8350 350
    United Kingdom 0870 099 0935
    Italy 800 976 304
    Jamaica 1 800 8109882
    Luxembourg 800 248 12
    Mauritius 230 650 42 10
    Mexico 01 800 225 5748
    Panama 507 282 0460
    Paraguay 009 800 521 0023
    Peru 0800 54881
    Poland 801 080 996
    Portugal 808 780 809
    R. Dominicana 809 731 6823
    Russia 8800 100 6350
    Switzerland 0800 723 436
    Uruguay 0004 052 10121
    Venezuela 0 800 100 4916
    Generic America 00 52 33 3880 7543
    International 00 34 871 966296

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    This e-mail and its attachments, if any, are confidential and may be legally privileged. If you have received it in error, you are on notice of this status. Please do not copy or use it for any other purpose or disclose its contents to any other person: to do so could be a breach of confidence. You may contact us at +34 971 74 30 30 or at sender’s e-mail address.

    Facebook Please, consider the environment before printing this email.

  • Elizabeth Heyes August 2, 2016, 9:55 pm

    On 1st. Aug 2016 my son and his family arrived home from a lovely holiday in Portugal that was arranged by your company. What made the break even more pleasurable was due to Ms. Kirsten Douglas who works at your Chorley,Lancashire branch.This lady went the extra distance when she realised that one of the children was to have a birthday during the holiday.She arranged for a birthday cake to be presented to a very excited 6 year old. Please pass on to her our appreciation.So few agents match her generous and helpful care.

  • Amanda August 4, 2016, 5:24 pm

    I would like to express how fabulous the 2 male cabin crew sat in the centre of the Thomson plane for take off and landing were (in front of row 12/13/14). They had the biggest smiles and were very entertaining and fun totally enjoying there job considering they were called out on days off to do the Cape Verde (Boa Vista) to Manchester flight on 2nd August due to a 24 hour delay. It was a pleasurable flight due to their care and attention.

  • Stephen McKeown August 15, 2016, 2:54 am

    As a regular customer to Thomson holidays can i ask whythey do not offer packages to Crete,Kos Paphos,it would be great if they gave us more choice to these destinations.

  • Stephen McKeown August 15, 2016, 2:56 am

    My enquiry is referring to flights from Belfast.

  • Stephen McKeown August 15, 2016, 3:01 am

    My enquiry is about destinations served from Belfast,as a regular customer to Thomson Holidays i am asking will Thomson not start looking at new places to go to like Crete,Kos,Paphos been to all other places and would like to travel to these destinations because i have looked at the hotels in these places and would be interested in going.

  • C Howarth August 30, 2016, 11:21 am

    Dear sirs, last week I called in at your Stockport Mersey Square office to book a holiday in November this year the assistant I spoke to seemed pre occupied and plainly disinterested this I put down to the fact that it was half an hour before closing time.
    We decided to go to the Macclesfield office on Mill Street we spoke with Barbara and decided to go to Lanzarote playa blanch we were given a price of £1130 for half board at the H10 Timanfaya, we tried to confirm the booking over the phone a few days later the price had changed to £1290 I gave my details to Barbara (card details) she took payment then said that she had made a mistake and credited my A/C while I was still on the phone and told me that I would have to go to the branch to confirm and complete the holiday. I called at the branch the following day only to be told that the holiday had shot up to almost £1600 I would not accept this new inflated price but was assured the I would be contacted the same day with a revised cost, this was a week ago and not a word!
    I think that I was given the wrong price in the first instance an this was a bundled attempt to rectify the mistake.
    I have since booked my holiday with another travel agent I will not be going to Thompson holidays in the foreseeable future.
    Extremely disappointed with the service and Inaptitude of your staff.
    C Howarth (Mr)

  • gary September 8, 2016, 4:19 pm

    yep ‘ my son was delayed for over 5 hours back in may flying to bulgaria from gatwick 2016 ‘ he has done everything by the book ie the email and spoke to delay team on several occasions looking for answers ‘ the last time he contacted them ‘ 7-9-16 they actually put the phone down on him ‘ shocking customer care from a out of touch holiday company

  • Norah Clarke September 9, 2016, 1:14 am

    I sent a comment to you over two weeks ago and have heard nothing from you.
    I travelled on August 23rd on TOM 7224 to Croatia I explained in my earlier e.mail that there was a passenger who sat in front of me that was clearly drunk when he boarded the plane.
    The stewardess during the journey sold more alcohol to this passenger.
    My journey was horrendous due to the fact that this passenger was noisy and disruptive. He even left his seat when the plane was preparing to land and had to be told by the head steward to stay in his seat.
    I mentioned the problem to Mark (head steward) when I was leaving the plane and he told me that the passenger was on medication. This was absolute nonsense and he used that as an excuse because the air steward/ess did nothing when it was so apparent that the passenger was drunk actually getting on the plane.
    I cannot believe that the stewardess would sell more alcohol to someone who was clearly already drunk. Why did she?
    Whilst picking up the baggage his mates apologised to me and told me that he had been drinking for 24 hours before boarding the plane.
    Surely staff are trained on spotting these type of problems.
    I have already mentioned that I have not yet received a reply to my previous email but I expect to receive an early reply to this one.
    Norah Clarke

  • Margaret bradley September 21, 2016, 10:00 pm

    I would like someone to contact me on 0121 550 6792 it is regarding a complaint regarding one of your Thomson shops

  • Michael Bartie October 3, 2016, 4:59 am

    booking ref: 1444746 Manchester-Gran Canaria 10 Oct 2016

    trying to check in online as it is now 7 days before my flight but the system says “Online check in for your flight isn’t open yet.” WHY NOT???!!! I’ve stayed up till midnight to do this! Not impressed!!

  • Derek Massocchi? October 4, 2016, 5:49 pm

    I notice by your contact details that you do not have a contact for flight delay claims.
    Is this to make the process more difficult for loyal customers of Thomson?

  • William van Nuil October 7, 2016, 4:21 pm

    I would like to make a complaint about a post on Facebook about one of your staff members who checks out hotels for thompson. I have used your company for our family holidays for years. This has sickened me that you employ people like this I screen shot the post and picture of your employee but am not sure what to do with it
    William Van Nuil

  • mike stevens October 12, 2016, 6:45 pm

    I am totally frustrated with your complaints department I have been waiting over 100 days re a flight complaint and no one as contacted me from the 26th June I find this disgusting and would think most of your customers would agree my holiday reference was 1956532

  • JANE WATSON October 17, 2016, 8:10 pm

    We wish to input a claim for personal injury on behalf of a client. Could you please confirm your public liability insurance details for this purpose?
    QS Edward Hughes, Solicitors

  • K seymour October 27, 2016, 7:22 pm

    Can you please tell me if you are doing holidays to the hotel Helios Benidorm in 2017

  • Pete Gwilliam November 3, 2016, 2:53 pm

    In short i recently called Thomson to pay the balance of my holiday ….what should have been a simple card transaction took 30 minutes predominantly because the operative tried everything they could to convince me to buy ‘extra space seats’, or to ‘select a seat’…he repeatedly insisted our party of 6 would be sitting anywhere on the plane given there was only one block of 6 left available.

    I didn’t purchase either option but decided to check on-line at the ‘select your seat’ option that the operative was so keen for me to purchase, and I am now furious, because in short he had clearly lied to try and get a sale…he maintained that there were only 8 seats left that he could allocate and unless we ‘selected a seat now’, we would be sat apart…a review online shows there are plenty of seats unallocated, confirmed by their customer services team and I am angry that not only was my time wasted, but I was repeatedly lied to – it’s malpractice at best and deception at worst, and as for the their customer service response, it missed the whole point of me bringing it to their attention…” we’re sorry you’re disappointed with the service”, doesn’t explain at all how can they allow such practices
    I would like to talk to the customer services director about this and would appreciate the best contact number to call

  • tina williams November 4, 2016, 3:27 pm

    hi i have booked holiday for myself an my son may 2017 only I have just found out I got breast cancer and had op eration 3 weeks ago ,I now got to have chemo an radiology treat ment for 6 mths ,I am insured through you with my holiday ,,the hospital will give you proof of letter ,as I will still be aving chemo in may ,,can you tell me now what happens ,,if I book a holiday for a later date,,as I been told I would not loose my money ,as I am insured

  • Julie Boon November 4, 2016, 9:39 pm

    I took a cruise last year with thompson. Our windscreen smashed at 30000ft,got diverted to another airport,had to wait 5 hours cos no crew to take us to tenerife,then had to fly up to Manchester to get crew then fly from Manchester to collect cruise ship. Flight no TOM6278. Still waiting for compo,but now I have put it in the hands of watchdog. Mrs j boon

  • kelly peden November 7, 2016, 7:44 am

    Unfortionately i do not have our booking reference or flight number due to our boarding passes being lost.

    From start to finish our holiday was the worst i have ever been on, i feel we were mislead into buying this it definately wasnt all it was cracked up to be.

    The food was poor, samey and swarming with flies ( DEAD AND ALIVE)we could never get into the other restaurant due to them not having enough room and the drinks were poor quality.On occasions there were times we had to buy food from shops as nowhere was open therefore this should not be stated as 24 hour all inclusive.

    The accomodation was awful, i had a chest infection which i believe was due to all the mould in our room and in the air con vent. we had cockroaches and the days we forgot to leave a tip our rooms were left a mess.

    The pool area seemed like one big teenagers party everyday there was no relaxing!!

    After five days on a holiday that was meant to be an experience of a life time we wanted to come home.

    My partner and daughter both had sickness and diareah probably due to the ammount of flies in food and poor quality.

    We all came home extremely disapointed!

  • Nick & Danielle Digiorgi November 15, 2016, 6:08 pm

    Dear Thomson can you confirm you have our letter of complaint about Ower let down holiday at the bee live Dominican and can you take care reading over everything thank you
    Me and my solicitor wait your response

    Kind regards
    Nick & Danielle Digiorgi

  • Alexander mysko November 18, 2016, 11:19 pm

    Please confirm itinerary for march 22 2017 on the spirit this differs
    From the online itinerary we went to book this cruise in the thomson shop and the itinerary for Israel was totally different one says Haifa and the other says Ashdad please email me the correct itinerary a.s.a.p

  • Marion Brierley November 19, 2016, 3:58 pm

    Dear Sir on the 4th of November this year I and my Grand daughter went on the Thomson Spirit round the Canaries. The reason for this comment is to tell you what a wonderful time we had, made all the better by your wonderful crew . They could not do enough for everyone on board and they provided us on two evenings with their own entertainment which every one enjoyed.
    I will be booking again this year and hope to go round the mediterranean
    and hope to get the same boat and the same crew one Satisfied customer

  • Nia Williams November 21, 2016, 11:40 pm

    I cannot praise the staff of Thomson enough for their service in Tenerife on Sunday 13 November 2016. We were totally dumbfounded by Ryanair and their attitude towards us as customers.
    Thomson staff came to our rescue and went beyond their requirements to accommodate us. A BIG THANK YOU (TOM2763)

  • Mr George jay November 22, 2016, 6:59 pm

    I wish to chase up a compliant I made over 7days ago.cant get email of wigmore house please help me george jay ref1130288

  • L.Clay November 24, 2016, 4:30 pm

    Reaching your head office is not easy to do, i would be grateful to speak to someone.

  • Peter Smith November 26, 2016, 5:42 am

    I seem to recall that when I paid for my holiday with you in May 2016 I paid immediately and you accepted it immediately. Now you owe me money it seems the same protocol doesn’t apply. You totally ignore and don’t have the decency to even acknowledge e-mails sent to you. Are you expecting me to simply forget, give up or become deceased? Your attitude and treatment to customers, after they have paid is a disgrace. Please reply, after all apparently I’m a valued customer

  • david bradley December 8, 2016, 6:34 pm

    sent in claim 9weeks ago by letter have not heard 1thing back been with thompson for a very long time just booked another holiday with them feel vry disappointed and let down they have not bothered to reply what number can i ring to discuss this because everybody i speak to does not want to know very disgruntled would like a reply please booking ref419382 flight tom7222 to zante 6th sept thanks

  • Rhiannon Bevan December 27, 2016, 6:42 pm

    We are going to the Caribean on a cruise on March 28th for two weeks. No
    Can you tell me why Thomsons haven’t contacted me to let me know that my pre paid extra wide seats were available to now choose on line three weeks if not more before the 90 days that I was told to log on by the shop.
    If head office is not going to keep me up to date with information, then I won’t be booking with Thomsons again. This will be my last cruise with Thomsons.

  • Chris Houghton January 13, 2017, 12:03 am

    On 29th Dec I booked a flight to Puerto Plata from Gatwick to fly on 29th April. Records will show I am a frequent customer with Thomson but manly for Flight Only as I have a Vacation Club in Dominican. My query is shortly after booking the flight all in good faith, I discovered that my job may be at risk. Is there any leeway in ether changing the flight for a later date or trading for a holiday package at a later date to save losing the money for the flight if I am unable to travel on the 29th April. A list of options would be appreciate please

  • Antony Hayward February 1, 2017, 9:59 pm

    WARNING to all Thomson holiday makers travelling via CANCUN MEXICO airport. Upon returning to Birmingham Airport we found our suitcase had been broken into and some valuable items stolen. So far, we, and even the police who filed an incident report and reported this “theft in transit” directly to Thomson’s, have not even had an acknowledgement from the company. So far we have visited the local Thomson shop, where we made the booking, and been bounced around several different e mail addresses..but NOTHING.
    So, apart from the warning about CANCUN, be also aware of Thomsons after care service.

  • Wendy Coxon February 14, 2017, 4:40 am

    I would like to talk to a person from headoffice regarding the way I have been treated following serious ill health resulting in not being able to go on my holiday. I gave Thomson as much notice as I was able and sent in the consultant letters but Thomson did nothing about it other than offer me a no show letter. Before I take this further I want to speak to head office as I am sure given the emails which went back and forth, Thomson may want to resolve this with me. I hope anyway. please contact me on 01298872840 as soon as possible. Thank you

  • Michele Morris February 21, 2017, 6:51 pm

    I am appalled by your dreadful after care .4 of us went on a so called 7day cruise in October 2016 on this cruise a fire started whilst we were in the middle of the sea.We were unable to continue and were promised £160 per passenger for inconvenience. I have contacted your company on 15occasions and still no refund. Disgusting company to deal with .I am now seeking legal advice re this matter your company is a joke and I will never travel anywhere with you again.You need to sort this out and not just give idle promises . I will be waiting your response .

  • M WILLIAMS March 12, 2017, 10:58 pm

    I would like to remind you of a claim I sent earlier regarding our delay on flight TOM070 on the 7th Sept 2017, we are still waiting for a reply and also a reimbursement for the extra leg room that we paid for and did not get back as we did not get it on the return flight. Malcolm.

  • S Mahon March 23, 2017, 1:03 pm

    Booking ref 1694199 premium I sent a complaints letter re holiday posted 28-02-2017 special delivery track & signature ref AF67176284GB. As yet to date I have still not received an acknowledgement or reply. This would be appreciated as soon as please.

  • V Lawrence April 5, 2017, 5:45 pm

    We last week returned from Club Hotel,Jamaica,when we booked the holiday we informed them that we were going away to celebrate our Golden Wedding which is 50 years of marriage,when we went to Welcome Meeting informed your rep again but was thoroughly disappointed as there was no recognition to the fact at all.We have booked at least two holidays a year with you for many years so thought some recognition to this was acceptable .Other people in the hotel had anniversaries / birthdays recognised during our stay so was I wrong to expect the same

  • Callum Preston April 14, 2017, 12:16 pm

    Hi Thomson,
    I have a holiday booked for may 2017 to go to Gran Canaria and ever since i have booked the holiday all i have recieved is change after change. Flight times have changed 6 times. Airport has changed. Im getting increasingly fed up of getting emails from you telling me my flights or times have changed. Can you explain to me why they have changed so many times.
    Thank you. Callum

  • Kerry Roberts April 16, 2017, 5:06 pm

    I would like to speak to someone regarding a complaint made back in Jan 2017
    Thomson policy is to reply within 28 days
    It’s now 16th April and after dozens of emails to thomsons
    Still no reply !!!
    This is totally unnacceptable … thomsons were happy enough to take £5000 off me now please redilve my complaint !!!

  • Julie McCall May 11, 2017, 1:13 pm

    Why can’t you just get an email address for Thomson 11/05/17

  • Mrs Jacqueline cowan June 7, 2017, 11:33 pm

    I bought a Thomson travel money card on 3.6.17 and was told you get extra added on if you bought one that day by the manager. I ask what the exchange rate was for that day for my £500 that I would get €560 cash or I would get €575 if I took travel card. I took one and went home to log in to my account and only showed up €560. I phone twice to the shop to say and it would be added on after 24hrs then told second time 48hrs still not on. Not a happy customer after spending £3550 on a cruise for July and £1200 for November . If this is the way you treat customers I will be taking my business else where next year.

  • Dorothy Walker June 10, 2017, 12:51 am

    Disgusted with rude treatment by member of your staff at Marple branch, went in today 9/6/17 lunchtime, for the SECOND time to pay for our holiday and, AGAIN, not enough staff. Small, plump woman was sitting with another staff member– training her. I asked if we could be attended to but she was very off-hand and eventually announced loudly to the whole branch ”I won’t be bullied” There was no way I was BULLYING her, I simply believe paying customers are more important than any training session. This person seriously needs training in customer relations and has lost Thomson not just our custom but that of our family, friends and colleagues which amounts to around 60 people as none of us will now deal with your company again. We eventually just walked out in total disgust. Get your act together, Marple branch, you do yourselves NO favours employing such people.

  • Catherine Howells September 6, 2017, 12:52 pm

    I have a holiday booked, departing 11.9.17 to Majorca. Your website does not allow me to check in online or get boarding passes, it fails to do say, saying error etc… Booking ref is 4132177.
    Please advise? Catherine Howells