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Topshop Customer Service Number, Email, Toll Free Helpline

Topshop is UK based multinational retailer having its headquarter in London, United Kingdom. It is known for its stylish and exclusive ranges of clothing, shoes, makeup and accessories. The company is owned by its parent company Arcadia Group (75%). The retail chain sell its products through more than 300 stores in Britain only and more than 440 stores across 37 nations worldwide.

Topshop was found as Peter Robinson’s Top Shop in 1964, since than it grew rapidly. Along with more than 300 stores in UK , it ships to more than 100 countries. The first store alone with the name of Topshop was opened in 1970.

In this article we are providing the customer service details of the retail chain  that will be helpful for the customers to resolve their problems, doubts, barriers and to get proper assistance from the company.

Topshop Customer Service Contact Details

The customer service contact number provided below can be used by the customers to get in touch with the customer service team of the Toshop. Customer can satisfy their queries and problems through these details regarding the product and service of the company.

Topshop Customer Service Number : 0344 984 0264 (UK Customers) , +44 870 606 9666 (Ireland Customers)

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Customers can call on these numbers seven days a week to get assisted by proper support and service by the retailer.

Topshop Customer Service Email ID : customer.service@TOPSHOP.COM

Feel free to write to the company on given email address for your problems, queries , feedback and suggestions. You will be provided support through the official support team.

TopShop Office Contact Details

Important Links

Complaint Page : help.topshop.com/system/templates/selfservice/topshop/#!portal/1001/article/3468/I-would-like-to-make-a-complaint
If you have any complain against the product and service of the company than you can visit this page to fulfil your purpose. This page will guide you how to make your complain to the company.

Gift Cards : help.topshop.com/system/templates/selfservice/topshop/#!portal/1001/topic/2174/Gift-Cards
You can visit this page to get the details about the offers and functioning of the gift card. The card provides you certain discounts and offer , to get to know about that visit the page.

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  • Anonymous January 12, 2016, 3:40 pm

    In Exeter branch in Devon, I received really poor and rude service from employee Chloe Smith. I was appalled at how rude and unwelcoming she was.

  • Jackie smith January 29, 2016, 10:05 am

    Can I return an item from top shop in west field to the top shop inside selby store in Holloway London

  • Krystyna March 11, 2016, 6:10 pm

    I ordered a pair of high-waisted ponte leggings from TopShop about a month ago. When I ordered them online, I was a new member and the price of them at the time was $35 but being a new member, I tried to apply the 10% discount but it never processed even after emailing the people I was supposed to email to have it process. But that doesn’t matter much to me because it was a few dollars off. The pants came quickly which was great! But after about having them for a couple weeks and wearing then after 3 times, they started to fall apart where the band is. I wasn’t upset about that because I could just cut whatever fringes there were. A little upsetting but I thought it was tolerable and not that big of a deal. Then after having them after a month and wearing them less than 10 times, the part where the band and the top of the pant leg met where they were sewn, ripped. I was definitely upset about that. Especially after dropping $35 on pants that I wore less than 10 times. They were extremely comfortable, but I was definitely not very enthused about them ripping.

  • Michelle Bumford March 23, 2016, 9:36 am

    I have ordered 2 pairs of shoes/sandals recently, only to find they are to small in the length? I am a size 8, always have been, feet haven’t grown, old shoes still fit. My daughter, who is a size 7, tried both shoes on to find they fit her?
    Can I suggest you contact your suppliers and ask them not to scrimp on materials to save money, it only leads to disgruntled customers (especially if they pay for home delivery.)
    And why I’m having a moan, please supply more size 8 shoes (the true save 8!) women feet are getting bigger, and only suppling one size 8 per shop, per style is not enough. There is a demand, if you don’t sell enough its because you don’t supply enough?

  • rabia March 30, 2016, 6:22 pm

    Hayes lombardy ret park outfit complaint.

    Today I went to the hayes topman but I was really disappointed by the behaviour of the staff named PIA. She was literally rude with me. She told me that I have been dropping all the shirts on the floor. I told her that by mistake I only dropped one. She rudely told me that I have been watching you as u were dropping shirts. I was offended by her behaviour as she told onlyme and not anyone else. She should have spoken with me politely instead of being rude

  • Lorraine Anderson May 12, 2016, 3:12 pm

    Been trying to get throo for days to find out if u can find me the green leopard shirt dress that has gone in the sale
    I need a size 14 or 16
    Can anyone help ?

  • Wei He June 7, 2016, 8:23 am

    I did not receive my package and can not tracking my shipping information. Please help to check where is my order …Thank you !

    Order number :280484473.

  • Alexs June 21, 2016, 2:27 pm

    Hi can u send me a email plz looking for a dress

  • kelsie francis July 19, 2016, 6:06 pm

    my bag has ripped and I’ve had it less than a month

  • Aleesia small July 24, 2016, 4:36 pm

    I buy jeans from the tall section as I am6ft tall but the jeans always seem to rip at the top of the thigh area (under the bum) and im really annoyed as this has happened to at least to three pairs , im a student and these jeans arnt cheap , I feel they are poor quality and disappointed as topshop is a major high street retailer.
    Please advise as to what your response is
    Kind regards Aleesia

  • Ellie August 3, 2016, 11:42 pm

    Hello I have brought many pairs of top shop jeans and when I then wash them they go stretched and wrinkly I don’t agree that the price I have paid for all of these top shop Joni jeans are are correct for the quality that they should deliver, please get back to me it would be much appreciated. I don’t get any income so for me to buy topshop jeans is an expenses they are just the only ones that fit as I am very petite don’t get me wrong the jeans are lovely but after a weak and washed 1nce they go as I explained. Please get back to me on elliegeorgina16@icloud.com or telephone me on 07506 805728.
    Thank you x

  • Julie keating August 12, 2016, 5:26 pm

    Please contact me via email ASAP as above regarding the order I just placed
    I am in my apartment in Spain on holiday and want the items delivered here
    When I went back into my order I noticed it had Albania on my delivery address details not Spain which I stated at point of ordering
    Ref 294490566 delivery address below
    Almendros 1 blq 9 apt 2A, San pedro Alcantara marbella malaga Spain 29670

  • Julie keating August 12, 2016, 5:28 pm

    Please contact me urgently regarding the order a just placed for delivery to Spain ref294490566
    Almendros 1 blq 9 apt 2A
    San Pedro alcantara
    Marbella Malaga Spain

  • claire clee August 22, 2016, 1:01 am

    visited your merryhill store Merryhill shopping centre Dudley West Midlands on the 21st august . I was helped by a vary helpfull lady called Amelia she was vary helpfull and had brilliant customer service something vary rare these days . She helped me find what i was looking for some white callots trousers which i loved i would just like to say she is a asset to your store i will deffinatley be returning again to shop in your store many thanks Mrs Claire Clee

  • D Gillespie September 10, 2016, 1:06 am

    Tried without success to contact customer service I have a problem with my top shop account seemed to be billed for an item which I do not have I would be grateful if someone could deal with this matter asap thank you

  • Anna Mee September 13, 2016, 9:14 pm

    I got an email today with a digital receipt for 130 pounds + and I did not purchase anything I have been trying to ring the telephone number but with no reply this last hour I hope this transaction is not taken out of my account please reply to this email immediately my telephone number is 0871511230..

  • Ruth September 17, 2016, 11:06 pm

    My name is Ruth Kidane
    I’m 19 and I’m a wheelchair user, Grimsby inlevel 3 art and design student looking for a work experience I’ve 38 hours to finish by the end of the tumblr.

  • Luba Kostevski October 4, 2016, 5:31 am

    I need someone to call me immediately. I’ve wasted enough time. I’m in the store now. Extremely frustrating 416 528 3133.

  • Dana Rafiaa October 4, 2016, 9:23 am

    I bought the Leigh jeans with a rip at the knee but it ripped all through the side …

  • Natasha Henderson October 6, 2016, 2:23 am

    I was bought an e gift card for Xmas 2015 which I have managed to delete. I wondered if there is any way of getting the gift card resent so that I can use it please?

    Many thanks. Natasha

  • Nour October 11, 2016, 4:01 pm

    Dear Sir/Madam

    We are NDN International Marketing Agency Ltd and we base in London UK.
    We buy all old stock as a Job-Lots, please can you send us via email all the stocks from last year and what’s left from the year before.

    Yours Sincerely

    Sales Reprasentative
    tel. 07401388456

  • Donna Smith October 13, 2016, 10:39 pm

    I have a teenager that ordered an item that does not fit and for months have tried by telephone. and email to open the account to get the return information. The jeans were shipped to our home without any account information and a since sheet that had return info and have no way to get the return label or address information to return the item. Hours have been spent to find the account number used to no avail.When listing her email address and name, address, city, and state without the account number it won’t process. The email sabrinalynn11@gmail and Sabrina Smith,1827 Key Way Dr., Dubuque, Iowa 52002 is the info used and the purchase is on a credit card.. I need help to get the correct information to send this pair of boyfriend jeans back for refund asap.. The shipping label has alot of numbers however have no way of knowing if any are the account number. THERE WAS NO INVOICE INCLUDED IN THE SHIPMENT

    • Donna Smith October 13, 2016, 10:50 pm


      • Donna Smith October 13, 2016, 10:51 pm