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Topshop Office Address, Phone Number, Email ID, Website

Topshop is a British multinational retail chain, known as the style setter and star of the wardrobe in United Kingdom. It specializes in fashionable clothing, shoes, accessories and makeup products with over 300 stores in UK and more than 440 stores across 37 countries worldwide. The firm ships to more than 100 countries, in addition to online operations through its website topshop.com in numbers of its market. The eclectic British style of the company is known all over the world.

Topshop was founded in 1964 as Peter Robinson’s Top Shop within the Sheffield branch of Peter Robinson. The first store by the name of Topshop was launched in 1970. The retail chain expanded rapidly and today is the only high street brand to show on London Fashion Week. It is owned by Arcadia group (75%) and Leonard Green and Partners (25%). Katie Foster is the CEO of the firm. The online shopping portal of the company that is the most convenient for the customers is www.topshop.com.

TopShop logo

Topshop Office Contact Details

The contact details are provided below that includes registered office address, office phone number, fax, official email address and the website. These details can be used by the customers to get in touch with the company.

Topshop Head Office Address : Topshop Colegrave House, 70 Berners Street, London W1T 3NL,United Kingdom.    VAT No: GB169 0943 36

Topshop Office Phone Number :

         Topshop UK Customers                   0344 984 0264
             Ireland Customers                +44 870 606 9666
                US Customers                   1866 853 8559
            Australian Customer                     1800 734 767
                 New Zealand                     0800 441 334
    Europe & International Customer                 +44 344 984 0264
     Sweden, Denmark and Norway                   0800 5344 6666
           Switchboard Number                    0844 243 0000

Topshop Official Email ID : feedback@TOPSHOP.COM ( to enquiry about any issues regarding Topshop product including track order, return & refund and other enquiries)

Topshop Official Email ID : www.topshop.com

The official website of the company provides all the details about the company and its products. It is also the online shopping portal of the company where customers can shop according to their need. Visit the website to get proper assistance from the company.

TopShop Customer Service Details

Important Links

Track Order : help.topshop.com/system/templates/selfservice/topshop/#!portal/1001/topic/2172/Track-Your-Order
This link can be used by the customers to track their order of the product. For the purpose you need to have your tracking number that has been sent on your mail.

Return & Refund :  help.topshop.com/system/templates/selfservice/topshop/#!portal/1001/topic/2168/Online
This page can be used by the customers  for the purpose of returning the product if its found damaged, unsuitable or to exchange the product. The return & refund policy of the company is explained in detail on this page.

Social Profiles

Facebook Fan Page : facebook.com/Topshop

Twitter Handle : twitter.com/Topshop

Youtube Channel : youtube.com/user/TopshopPodcasts

Google Plus : plus.google.com/+Topshop

{ 24 comments… add one }

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  • Afira April 15, 2016, 8:13 am

    Hi I want to know if you deliver to Saudi Arabia in medina

  • Catherine Moloney June 7, 2016, 12:02 am

    Hi. Just wondering what age a young girl can apply for part time/holiday work. My daughter is 15.
    Many thanks

    Catherine Moloney.

  • Alexs June 20, 2016, 9:51 pm

    Hi wanting to know when a dress one be in store it was in the Sunday Mail on Sunday

  • monique tryon July 1, 2016, 1:53 pm

    To whom it may concern,

    I am trying to get in touch with your Buyer (Accessories) however have had no luck. Please could you assist me with an email or contact.

    I would really appreciate it.

    Many thanks.
    Kindest Regards

  • Susan Scott August 15, 2016, 7:09 pm

    I tried some outfits on in Topshop Oxford Circus on Saturday morning (13th August) and think that I lost my gilt bangle with tiny diamante and wondered if it might have been handed in. Not valuable just sentimental value.

    Thank you so much Susan Scott

  • Caroline August 20, 2016, 11:41 pm

    I was wondering if you could contact me with regards to your online pictures on your website please
    Thank you

  • Sherene King August 30, 2016, 8:19 pm

    I need urgent help my contact number 07939481592

  • Malcolm constant October 10, 2016, 10:02 pm

    Have been trying to contact bluewater store by phone all day no one wants to answer the phone even store manager. Even head office refuse to talk. I give up

  • r symon November 4, 2016, 7:51 pm

    Was sent a charge of £30.00 dated 21 April to my visa account 14 October, on order 277157585 which was cancelled. Please send refund

  • Martina mccloskey December 15, 2016, 6:02 pm

    My daughter placed an order on 21st Nov and has not received I can not eat so ever get threw to customer services I am really annoyed about this.if I don’t recieve a reply by this eve I will be taking this further.very bad customer service!!!!

  • Dave Hewitt December 20, 2016, 8:36 pm

    I would like to praise one of your shop staff at Southampton above bar branch for her very helpful service and professional attitude when I was in the shop on the 19.12.2016 her name is Jess T, not only did she go looking for an item from the stockroom but also helped in arranging a del for us for our granddaughters gift, once again we wish all staff were as helpful whatever shop we use

  • Lisa Boxall January 2, 2017, 10:34 pm

    Please help,me with a complaint I have about a jumper.
    I purchased a new jumper to wear to a Christmas party as I always get very cold and can’t wear beautiful little dresses.
    It is cream with long open sleeves at the tip and has lots of big clusters of jewels. It is beautiful but sadly after just one wear it’s ruined as the sleeves constantly get caught in the jewels on the body. What should I do? Who do I speak to? It was around £40 or £45. Quite expensive for one use?
    Thank you Lisa Boxall.

  • Amanda Olivia January 7, 2017, 10:22 pm

    To whom it may concern:

    I would like to know how I could get involved in becoming a model for your brand. I have been freelance modeling for 2 and a half years now, and I would be extremely appreciative of the opportunity. I am 22 years old and 5’10”.

  • Melissa January 29, 2017, 10:10 pm


    I am looking for a full time position in any of your stores local to south London. If you could get in contact that’s would be great.


  • Mrs Garnett February 4, 2017, 11:47 pm

    I purchased a packet of mens boxer pants in Leicester top shop – I have the receipt – the assistant told me as I was unsure of the size I needed, that it would be OK to come back and replace. When I returned this week – I was told by another lady that top shop policy is that ‘there are no umderwear returns’ – If I had have known that in the first place I may have made a different choice and I was wrongly advised, so not at all happy. I look forward to your comments. Many thanks.

  • Charlotte Pitt March 3, 2017, 3:51 pm

    Dear Sir/Madam
    I am writing to tell you about our charity work at TK Max with comic relief on the 19th of march.
    I was wondering if you could spare anything we could use as a prize. I chose to reach out to you in particular because I have always loved you products and know our guests will love a chance to win something from you.
    Thank you ever so much for taking the time to read this.
    Charlotte Pitt

  • Jacqui Ferrsri March 22, 2017, 8:29 pm

    I am making a complaint about service at your Bluewater Store. I popped in today to treat myself to a pair of jeans. It was at 1.30 pm so you would still have lunchtime shoppers. There was only 1 person on the tills. I was third in queue. The first customers had obviously ordered online for collection. The sales assistant took ages going through receipts etc before leaving the till to go out to a back room to find parcels. I kept my patients as the next person only had a couple of things. But once the first customer was finally finished. The next customer produced receipts. Same rigmarole all over again. I ended up putting jeans back on rail and leaving shop. May I note that there was another member of staff floating around the till area who saw the queue forming but did nothing. I don’t usually complain but was gutted I didn’t end up with my jeans, but really felt my blood start to boil. Not well organised at all .

  • Gill Conlon March 31, 2017, 2:32 pm

    will your stores be getting any more deliveries of quilted puffa jacket £75. Code: 11J07KNAV in navy size 14 please.

  • Adele June 15, 2017, 8:33 pm

    Good afternoon,
    I recently purchased a dress from the Topshop website and requested that this be delivered to the shop here in Barrow in furness Cumbria. Unfortunately the dress I ordered for my friends sons wedding was not the right colour. The packaging contained a leaflet explaining that I could simply return the dress to the shop and it would be sorted for me. I was informed by the staff that this couldn’t be sorted by them as it wasn’t a top shop dress and was directed to the post office. The post office refused to sort this also as they said there should’ve been return stickers and packaging. I returned to the shop and was told I had to contact you and sort this out myself. I am profoundly deaf and it is impossible for me to use the telephone and I asked if they could sort it for me but she said they couldn’t. I have left the dress with the shop as I really felt I had been inconvenienced enough and felt I had bought the dress in good faith from top shop. I have shopped in local and shops around the country for many years and have never had this problem in the past. I have breast cancer and nerve damage resulting in my limited ability to run around which is why I ordered on line this time. I wonder if you could kindly look into this for me please. Thank you

  • Pam Worsley June 26, 2017, 2:18 am

    I’m emailing you to ask if you would be able to sponsor and fund my daughter.
    She is 15 years old and she has been selected to be in UK Top Models 2018. She is required to get a sponsor and the fee is £175 to secure her place.
    We shop at your store all the time as it’s good value for money

    The sponsor needs to guarantee their support by 29th July 2017

    The sponsor will get promotion at the event.

    Hope to hear from you soon

    Kind regards

    Pam Worsley

  • Sophie hall June 28, 2017, 2:56 pm

    am written to explain how disappointed and unfairly I have been treated by your team members, on the Friday afternoon I went into topship York copper gate to buy a dress for that night, after purchasing just under £100 of goods I got home to get ready to go out as I put my dress on I realised they had left the security tag on so was very annoyed I could wear the dress I bought.
    The following morning I phoned a member of your customer service team and explaining what happen as I live in a little village it was a bit of travel for me to get back to the shop so they assured me if I went up to the same shop to get it tag removed they would reimburse me my petrol and parking money, the lady I spoke to on the phone said they would ring and let them know the situation when I got back to the store, the floor supervisor abruptly told me she can’t do anything and the customer service team had nothing to do with the shop so I could not be reimbursed on the phones I had spent going back up there twice I feel very ripped off as being a single mother with two kids and tried very unfairly.
    So that night I contacted your customers server be team again and spoke to a man who said he would contact the store and get to the bottom of this, I was told he would call me back before 2oclock on Monday but as yet to hear from anybody I am very mad about this as I spend over £200 a month in your stores and feel unappreciated as a customer and very embarrassed how I have been dealt with, I have spend over £25 pound on petrol and parking for a dress worth £25 this is very unfair as I was told to go back to the same store to get my travel and parking back, now the next time I visit a store I will take back all my good and not return to your shops again, I work in customer service myself and know how to deal with people in the correct manner I would like a reply because I will take this

  • Pauline Fitzgerald September 13, 2017, 1:56 pm

    Very poor service. Impossible to get through. After waiting half an hour a week ago to get through I was told the matter would be dealt with and he (Amar) would get back to me in 24-48 hours. This was over a week ago.

  • Corinne Coolican February 12, 2018, 6:04 pm

    I am not sure who I need contact about my question so I am hoping this gets to the right person.
    I am almost ready to finish my degree in Fashion Design & Production and I am looking into possible job opportunities. I like to create one offs and would like to know how brands like Best in Leeds have a rail in the Leeds Topshop. I am from Leeds and love to recycle into my garments. Corinne 07456392573

  • Lynda Davies September 3, 2018, 7:26 pm

    I’ve been holding on the phone for 30 mins and paying for the pleasure.
    Please can someone from customer services call me on 01202 601256 or 0779 3045386