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Zara Headquarters Address, Phone Number, Email ID, Website

Below on this page you can find the contact details of Zara UK corporate office. It includes headquarters address, phone number, fax number, email ID, social profiles / pages as well as official website’s urls

Zara is a Spanish multinational clothing and accessories retailer headquartered in Arteixo, Spain. It is one of the largest multinational fashion companies that belongs to the Inditex group, world’s largest apparel retailer. Zara operates more than 6,500 stores located across 88 countries worldwide. The company produce around 11,000 distinct designs item annually compared to other leading retailers that produce around 2000 to 4000 items annually. It takes just two weeks for Zara to develop a new product and avail it to stores in comparison to six month average for other fashion companies.

Zara was founded on May 24, 1974 by Amancio Ortega and Rosalia Mera. The first Zara store was opened in 1975 in a central street in Galicia, Spain. The store was named Zorba by Ortega on the name of the film which was later modified as Zara. In 1980 the company started its expansion through Porto, Portugal, than in 1989 entered United States.

Zara’s policy of zero advertisement made the company unique and increased its brand value. The company preferred to invest the amount in opening new stores rather going for advertisement. Oscar Perez Marcote is the Director General of the company.

Zara Customer Service Details

Zara UK Office Contact Details

Zara UK Office Address : 120 Regent Street, London, W1B 5FE , England , United Kingdom.

Zara UK Office Phone Number : +44 20 7851 4300

Zara UK Fax Number : +44 20 7851 4301

Zara UK Official Website : www.zara.com/uk/

Sponsored Links

The official website of the company offers the wide range of Zara clothing and accessories online. Visit the website to get more details about the company’s products and services. It will also provide you the further contact details about Zara UK.

Social Profiles

Facebook Fan Page : facebook.com/Zara

Twitter Handle : twitter.com/ZARA

Youtube Channel : youtube.com/user/zara

Instagram : instagram.com/zara_worldwide

Pinterest : pinterest.com/zaraofficial

Important Links

Contact Page : www.zara.com/uk/en/contact-us-c11113.html
This is the official contact page of Zara UK, you can visit this page to get further contact details.

Store Locator : www.zara.com/uk/en/stores-c11108.html
Visit the page to locate the nearest Zara store around you, provide the location you are searching for and get the detailed address of the store in that area.

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{ 68 comments… add one }

Leave a Comment

  • Colney tel September 28, 2015, 10:16 am

    Tried numerous times to get hold of someone in store. Ref a damaged girls coat.
    I have rang and rang Oxford and Bristol cabots and even your head office line .
    No one replies
    It’s now urgent as the child needs the coat for a photo shoot in London tomorrow.
    Please contact me urgently.
    Tel 07572509951 … siobhan.
    Coat 10006474 0621350640107 £25.99 navy fur trimmed coat age 7.

    Please please reply !!!!!

  • Janice Floyd October 23, 2015, 9:04 am

    I am totally disgusted at the inability of your stores to pick up their phones, customer service that don’t get back to you and now head office who also do not pick up the phone and just disconnect it. I spend a lot of money with Zara clothes and feel appauled at your lack of customer care. Please will someone have the courtesy to phone me. 07799410615. I am a very unhappy customer.
    Janice Floyd

  • Erica November 2, 2015, 1:23 am

    My phone was lost in Zara Women (Bullring Birmingham) in Oct. 31 of 2015. I am a researcher in an academic organisation. There are very important data for my research which were collected for half a year. I just tried on a jacket in the store for several minutes and the phone disappeared suddenly. I am sure my phone was lost in the store, so I asked the help from the staff in the store. The security just asked the cash desk and fitting room if someone handed in a phone, then they told me no one handed in a phone. That’s it. I asked them if it is possible for them to check the CCTV in the store, so it can be clear for what happened to my phone. I expressed that I would not view the record and the security could just let me know if there was an incident happened in the past a few minutes. They refused to do so and told me they would do nothing for me. ZARA said the security’s job is for the safety of the store, not for customers. They also said they do not have CCTV in the store. And the manager rejected to speak to me in the day. Because nobody in the store was willing to help me, I had to left the store. In fact, in my knowledge, the stores in Bullring shopping mall must have CCTV. This is a very basic facility for such a big store.

    The next day, I went do police station to report. But police told me I have to ask ZARA Women to check CCTV first, otherwise they are unable to help me. Police rang the store in several times and no one picked up the phone. Police tole me I had to speak to ZARA Women again and Zara could give a call to the police. This time I saw the manager and security. I speaked to the manager first and she said they have CCTV which security might check. But security said they alread told me everything, then the manager also change her attitude completely and suddenly. They refused to check CCTV and refused to give a call to the plice. They just do not want to be bothered.

    I was a customer with very high loyality for Zara for many years. I like Zara not only for its clothes, but also for the purchasing environment and brand culture. I thought the purchasing environment was good and it had carings for we customers. In fact, it is not. Zara did not take any care of its customers. I asked Zara Women in Bullring Birmingham if they wanna lose the loyality of a group of young people for the brand. Zara Women in Bullring Birmingham just repeated that it was not their business to do something for issues of customers’ property safety in the store even when they are shopping and purchasing in the store. I am wondering how the customers can be relaxed and go shopping in the store.

    I cannot express my feelings. I just feel really very very hurt as a brand of my great favour treat me with such an indifferent attitude. How can a brand treat its loyal customers in this way? It is really unfair for ZARA customers. How shall we keep our fovour and loyality to a brand which never care for its customers? I hope Zara can give a response to me. Really hope Zara can give response to a loyal customer.

  • Naomi December 3, 2015, 7:43 pm

    Why do you guys only have white models?. Do you guys find it more appealing and interesting?. It’s boring walking in the shop and only seeing white people. Why don’t you guys have people of colour?. Make the shop welcomed to everyone please?.

  • zahid saifi December 11, 2015, 9:52 am

    I purchased a blazer from one of your store which is in pacific mall, subhash nagar, new delhi-110059. I just wore once after that there is defect in that blazer instead of replace they making fool of me from last five days. Tell me what i do now

    • Pinkie Methven April 17, 2016, 5:42 pm

      I’ve just seen the fabulous animal / jungle/ floral jazzy wallpaper in the window of your High Street Kensington branch in London a
      And was so relieved to have found the perfect thing for my daughter HORROR of HORRORS it’s not for sale ……. The lovely manageress told us she’d had so many enquiries about it. Please tell me if it’s only for sale in Spain and if I could somehow buy a few rolls – it’s gor gee owssss ! Thank you so much

  • Roberta Costa December 15, 2015, 9:03 am

    Please can someone help me with the exchange of a little girl’s white sandals for a Christening outfit. The sandals are two weeks out of the exchange period. They can easily be resold at Zara as they are still in stock. PLEASE CAN YOU HELP ME. THE SANDAL WAS PURCHASED AT THE HIGHPOINT STORE IN MELBOURNE, AND THERE IS THE LARGER SIZE SANDAL AVAILABLE IN THE CITY STORE. I ONLY NEED SOMEONE WITH COMPASSION TO HELP IN THIS SITUATION. PLEASE ADVISE ME ASAP.

  • khurshid alam December 30, 2015, 10:03 am

    hi iam looking jop

  • Fabio January 10, 2016, 10:54 pm

    Hi iWork in Zara and i would like to know if it is my right recording a 1 to 1 with my manager. Thank you

    • Pankaj October 4, 2016, 5:56 am

      Hi dear sir/mam I want work with Zara in Austrolya.Now i m allerday work with zara india Store.plz help me.my vont.09991994425

  • Aklilu Amare January 13, 2016, 5:36 pm

    Hi i am from Ethiopia i want to contact with the Zara company to open the shop in Ethiopia i am ready to work with only the product of Zara .so how i can do ? so please give me some information…..

  • Adriyan January 17, 2016, 6:25 pm

    Dear zara HQ office
    I’m an iranian dress,uniform,&…..designer.I would like to invite you to see my professional designs &sketch.below is my GSM no:
    0098 9122024589

  • louise gray January 21, 2016, 3:33 pm

    hello I would like to make a complaint. I bought a sale blouse in the January sales in your Exeter store. When I brought it home it didn’t fit. I have misplaced the receipt but the item of clothing still had it tags on. On the 13th January, I drove from my home town of Barnstaple back up to Exeter to exchange for a bigger size. I spoke with the manger who was very rude and not helpful. She said without the receipt I could do nothing. I asked her to swop for a bigger size but she refused this as well. I explained to her that I have witnessed in the Zara Exeter when I have bought the blouse a women in front of me was returning children’s clothes without receipts, and she was given a gift card. The manger said well we don’t do it anymore. I explained that im a regular shopper to the branch and I felt disappointed with the lack of customer care, considering the sale item was current and I had bought it a few weeks ago. Please could I receive an explanation as to why this was. I have the blouse with all my tags if you would like me to send it to you, so you can see its current stock.

    many thanks

    louise gray

  • Nur Shamim January 23, 2016, 6:09 am

    Dear Sir,      
    We would like to introduce ourselves as Garments manufacture & supplier in Bangladesh & Malaysia.      
    Basically we provide all kinds of Mans, Lades, Boys, and Girls knitwear products, T-shirt, Polo shirt, Tank top, Shorts, Vest, and Trouser, and offer the buyer, buy the competitive price, good quality and short lead-time by the using of excellent qualities raw material and accessories, we have been serving some European customers by providing best quality products within reasonable price, we have an expert quality team those who maintain the standard of good in stage of manufacturing ,      
    Our Products:      
    Product for Men’s      
    T-Shirts, polos, Boxers, Shorts, Sleepwear, Sportswear, Sweat Shirts, Trousers, Tank Tops, Underwear, Sets, & Work wear.      
    Product for Women’s      
    T-Shirts, Cycling Shorts, Night wear, Tight Tops, Legging, & Pajama sets.      

    Product for Infant Wear’s      
    Bodysuits, Tanks & Tops, Dresses & Rompers, Hoodies & Outwear, Active wear, Newborn Necessities, Sleepwear, Shorts & Capri’s.
    Please see the attached product profile (Right click at the attachment & then click at show) for your kind information.
     Would you please create an opportunity for us?      
     Looking forward your reply  
    Thanks & Best regards
    Md. Shamim
    New Madina Fashions Ltd.
    BSCIC Plot B-479, Fatullah, Narayangong, Bangladesh.
    Nice Apparels Sdn Bhd
    Lorong Merbau Off Jalan Kenanga, 55200, Kualalumpur, Malaysia.
    Email: nmfl@ymail.com
    Cell: 01722-730737

  • Marco Cecilia February 3, 2016, 6:40 pm


    I was recently employed by your Guildford store. I was told I HAD to take my holiday in January, certainly before March or I would lose them. Then, once I had booked them I was told I wouldn’t be paid for it as I wasn’t entitled to any holiday pay. Previous to this I had worked all over Christmas and the new year and early January when it was clear you needed as many staff as possible, fair enough, I did that. When I had worked all over Christmas and through the sales I was told that my contract would be terminated as they no longer needed the staff. Okay, not great but I understood. I waited to be paid at the end of January, no pay, you seem to have a problem paying directly into a bank account, despite me giving you all of my details but instead have delayed my (scarily low) salary two out of three times by sending a cheque. I have now finished working in your shop, an experience I am unlikely to forget. The last time I was paid was just before Christmas, I have asked where my money and wage slip are, as there is definitely no money in my account. Apparently, you, in head office are ‘working out’ what I need to be paid, and that will happen after the 15th February. So that will be seven weeks since the last time I was paid, and if a cheque arrives it will be even later. I have popped into the shop for more details and been told I have to contact your head office, a number which none of the managers in Guildford were able to provide…top secret evidently, a bit like your accounts system. Fortunately I am not starving and I have a very understanding girlfriend who is footing my share of the bills for now. Nor do I have a family to feed or a mortgage to pay, not that any of this would particularly bother you. It’s been three days since I am no longer a member of staff, nearly six weeks since I was last paid for a job in which I travelled an hour every day to make sure I was there to fold clothes, not talk to other staff (not allowed) told to “Run Faster” regularly by the management, who in varying degrees looked more miserable than the staff they were ‘managing’ in an effort to hit their targets. I know that economically things are a bit tough out there, I feel for you, I am also struggling a bit, especially since my contract has been terminated. Can it really be that hard to work out what you owe me and pay it directly into my account as soon as possible?



  • Sara Shaw February 25, 2016, 8:17 pm

    Can you tell me if you have any left in stock of black stretch cropped flared zipped trousers?? Absolutely fantastic fit, quality and look………….would love to buy some more – any in the uk??

  • Shahneela Tayeb February 28, 2016, 5:24 pm

    It is very important and I would like to discuss about my experience at the Zara Knightbridge store today in the afternoon.

    Please kindly contact me.
    Kind regards,
    Shahneela Tayeb

  • susan greig February 29, 2016, 11:11 am

    looking for striped top on the gok wan show

    • susan greig February 29, 2016, 11:13 am

      looking for a top that was featured in the new gok wan show

  • Sammy Duke March 2, 2016, 10:50 pm

    Hi, I am a Nigerian and married to a Japanese,am base in Japan and I have being using your designer for a couple of years now. I am suggesting you extend your stores to Nigeria as it will not be a bad business as Nigerian are knew for the fashion crazy.Thanks and I can be reached by my email anytime asap. Sammy.

  • Karen Pearson March 2, 2016, 11:26 pm

    In store at white rose centre today wed 2th march it took so long to que to pay for items i nearly didnt bother. Are u sure u want customers to buy items. Worst customer service ever.

  • Sushanta Saha March 7, 2016, 10:24 am

    CRC Textile Mills Ltd. (CTML), one of the 100% Export oriented yarn manufacturing company in Bangladesh. CTMl since producting high quality 100% Cotton slub, Viscose slub, Carded Cotton, Organic Cotton, BCI Cotton, Melange and viscose yarns ranging from NE8 to 40 Counts. Most of our yarn supply to H&M, C&A, KAL etc under back to back L/C. CTML uses high quality raw -cotton of Australia, Uzbekistan, USA , South Africa and also uses BCI and Organic Raw cotton from INDIA. We want to make business with you. Please provide us of your Bangladesh Liaison Office address and contract no.

  • Francine Yorke March 17, 2016, 9:43 am

    On 27 Feb I bought an £50 e gift token for my 10 year old granddaughter’s birthday. I had confirmation of delivery. Great. Her mother printed it out, took excited child to spend her birthday token at ZARA. Informed at checkout that it had been refunded. NOT at my request. After many many emails I am informed that it was a data input error. The only compensation for ruined birthday treat has been the offer of ‘free express delivery on next order’. My granddaughter does not shop online. I am told that I cannot contact head office directly!

  • Kanzy March 24, 2016, 1:59 pm

    Dear Team,

    Hope everything is good at your end.

    Let me start by introducing myself, this is Kanzy Radwan from Egypt. I’m working in the Marketing department at Atlantic Industries (The Coca-Cola Company). Unfortunately, I’m writing down this message with extreme disappointment, given that I’m a regular Zara customer across all countries, and I despite the fact that I get to travel a lot, I still buy from Egypt branches with an average bill per time of 5000L.E, despite the over rated prices and extremely poor quality we find here in our stores.

    Let me take you through the situation my brother and I had faced yesterday (the 25th of March) at Zara City Stars Egypt. We’ve walked in to buy a blazer and a pair of shoes from the men’s department and went to the cashier to proceed with paying (which is the normal process but apparently it differs in Egypt). To start with there was a one cashier working out of two which happens regularly in without any valid reason despite the timings or the crowd. There was this lady in the beginning of the line who was still selecting between items while keeping her place in the beginning of line without any respect to other consumers and what was surprising is that the salesmen didn’t take any actions and when I asked why isn’t the other cashier working after 20mins of our stay in the same place, I’ve received the reply of “ you can proceed with paying in the women’s section” and when I insisted to get a reply on my question, the answer was “ we’ll resume it now”, adding that the queue had reached Zara’s main access door.

    Another 15 minutes had passed, and nothing changed, however, there was side talks and silly smiles between the lady and Zara’s worker around how they are stalling the process as a reaction for my comment about the delay in the process, and it’s worth mentioning that until this moment they haven’t resumed working with Cashier no.2. Consumers started to complain as well as my brother and I as we were the ones right after the lady in the queue. My voice started to become louder saying that I’ll raise the case to Azadea, and what I’ve received as a reaction from Zara’s working who was standing on the cashier handling the lady’s purchasing process as well as selecting between the items, is a sarcastic silly lough without any consideration to how frustrated we are, and still there was no action taken regarding cashier no.2, regardless of the huge number of salesmen available in the store.

    It’s extremely unprofessional how a big of a brand like Zara hires people who are not only unqualified to deal with consumers as well as incapable enough to handle situations, but to react in a disrespectful way that increases the amount of anger.

    I’ll proceed with raisin the case to Zara’s headquarters, as well as contacting the CEO and posting it on the official Facebook Fan-page that has more than 23M fans.


  • ASTHA March 27, 2016, 12:19 pm

    respected sir
    I astha agarwal want to approach you for zara online business as I am interested in doing online business with you people. I want to bring zara to people easily through instagram page ofzara as it is not in ahmedabad so I want to do online business of zara as it will increase sales of you people and this is my interest as I was also lookning for opening a zara store with franchise but it needs lot of investment so I want to do online business with you guys hope you guys will revert me back. Hope to see a possitive response
    thanking you
    astha agrawal

  • Ragnesh pandya March 31, 2016, 1:05 pm

    Want to discuss a.projec at andheri west mumbai india whom to meet
    where to go

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  • Alena Pape April 20, 2016, 6:57 am


    I made a purchase at a Zara Store in Glendale, Ca using my credit card. A week later this same credit card was compromised. Someone was using my number to make purchases on line. My credit card company closed my account and told me to cut up my credit card (the same one I used to purchase my Zara clothes).

    I went to Zara with a return. I had my receipt; the garments were unworn and had the original price tickets on them. The store manager told me she could not refund my money because I did not have my credit card (the same card my credit card company told me to cut up due to illegal purchases).

    I explained the situation and showed her my new card which was now linked to my old card. She told me I still could not get refunded back my money because they needed the original card.

    I have had other retailers who had no problem refunding my money even though this card had to be destroyed due to fraud.

    I would like for Zara to refund me my money as well (no stone credit since I am returning within 30 days and with the original receipts).

    I confused to why the store manager and your Abigal J. in your home office are telling me this can’t be done.

    My credit card was hacked into. I took all actions to make sure I was protected. Now Zara is taking advantage of this situation by not refunding my money because I don’t have this credit card anymore.

    I believe you will do the right thing. If not, I will be notifing the “Better Business Bureau” and “Consumer Rights Board” as well as my Local representatives on this.

    Thank You
    Alena Pape

    I spoke to Abigal J. in the US Home office. She offered little and her resolution lacked empathy for what I have just experienced with Identify Theft.

  • black-hoodie.com April 28, 2016, 8:09 pm

    The son of a president, of a constitutional law professor,
    of a Harvard graduate, of a millionaire, of a biracial man, could look like Martin.

  • slyle hoodies May 6, 2016, 11:19 am

    But this sleek and gorgeous point comes with a price. It is $65 a piece and the priciest in this list.

  • Charlie Regis May 9, 2016, 1:25 pm

    To who it concerns,

    I am contacting you from a company called Bastion EBA, we are the largest sponsorship agency in Australia and have recently expanded into the UK market. We are working with a Tourism body in Australia and we are putting on a couple of campaigns to build relationships with Millennials here in the UK. We are looking for brands to partner with us and wanted to reach out to you.

    It would be great to get some time to discuss our concepts to see if it is something you would be interested in getting involved in.

    Kind regards,
    Charlie Regis

  • S. Hamilton May 9, 2016, 4:44 pm

    I have been trying to locate the tablecloth that is on page 151 of May’s addition of the Good Housekeeping magazine!! I have tried on line and cannot find if and have tried a number of your shops and also the head office telephone number – 0207 432 0040 – where there is NEVER ANY ANSWER!!!! I would be grateful if someone could help me. With thanks.

  • Karmelle Brewer May 10, 2016, 7:02 pm

    Dear Sir/ Madam,

    I am looking to progress my career as an Assistant Buyer in the retail industry for a fashion department. I believe that your company will offer a great opportunity for me to grow my experience as an Assistant Buyer.

    I graduated with a BA (Hons) class 2:1 degree for Fashion with Photography in Southampton Solent University. I am currently working as a Senior Trainee Assistant Buyer for the Debenham’s Designer, Patrick Grant.

    My experience as a Senior Trainee Assistant Buyer has developed my negotiation skills, commercial awareness, and my ability to working under pressure and achieving successful results within critical path dates.

    Please contact me so I can forward my CV for your consideration and please do not hesitate to contact me if there are any questions or other requirements you need.

    However, if my application is unsuccessful I would be extremely grateful if you would hold on to my details if any other vacancies come up, that you believe I would be suitable for.

    I look forward to hearing from you,

    Yours Faithfully,

    Karmelle Brewer

  • Jane Davis May 18, 2016, 6:07 pm

    Bought items from Touchwood Zara Shop uk on 16th May. Found the blouse had a faulty press-stud fastening and tried to ring the shop. Someone answered with ‘hello’ and immediately put the phone down. Have since tried on numerous occasions at various times always letting the telephone ring for quite a while but to no avail. Whilst in the shop my husband went up the the next floor. He said the phone was constantly ringing the whole time and the male assistant didn’t bother picking it up even though he wasn’t busy with customers. I guess that’ll be another unhappy customer. I am extremely annoyed at my time being wasted and I would like to have a perfect blouse put by until I can get to the store next week. Having looked at the previous comments it looks like it’s your ‘Company policy NOT to pick up the phone’. If your telephone answering skills are anything to go by I expect I’ll never have a response to this email and if that is the case it’s pretty pointless having an online Customer Service. I’ll try and send a complaint to your Headquarters and see if they respond.

  • Miron Constantin May 21, 2016, 11:49 pm

    hi, I’m interested in opening a zara store in my country for selling your clothes
    let me know what is the procedure
    thanks for now….

  • DEREK CLAXTON May 24, 2016, 3:50 am

    Ive alway liked zara,s clothes range but On 21/5/2016 I brought a jacket 10002907 0409656240054 £59.99 and matching trousers from zara leeds 129 Briggate LS1 6HF uk city centre store,I tried on the jacket which had my size in bold print and thought the trousers 10001877 0409756240040 £29.99 bold print was correct,realising the trousers were way to small.The day after i decided to them back with price tags and receipt ,I was surprised with the zara managers action stating that no way are they going to change the trousers for the correct size because i took the label off ,i said but the label and receipt are here,she insisted in a loud unprofessional manner ” that no way are we exchanging or refunding and leave the store and take your property with you “i then said if i can,t exchange the trousers well i no longer need the jacket,the manager took the jacket from the bag which still had labels & price tag and shouted out you have got it dirty ,i said i have not even taken it from the bag she replied “do what you want its your property and please leave the store “.by this time a line was forming so i left the trousers on the counter and left with a jacket i no longer need feeling so let down and embarrassed.As a spending customer i don’t expect to be dealt with in such a way,please reply thanks Mr D claxton uk bradford ..email dclax@hotmail.co.uk

  • roop May 25, 2016, 10:23 am

    My simple question do you really look into the complaints and take seriously to them or we just waist our time..

  • c. degan May 30, 2016, 4:18 pm

    Impossible to get someone to pick up a phone in store. I’ve tried ssooo many different stores, just to see what happens. I get the impression that although the stores have a telephone number, the staff have had instructions NEVER to pick up the phone, especially if they are frightened of complaints.

  • emily boles May 30, 2016, 10:19 pm

    I went into zara two weeks ago in the hope of obtaining a refund on a shirt that I bought. unfortunately I misplaced my receipt which meant a refund wasn’t possible. I did ask what appeared to be the manager if I could still go ahead with refund as the label was still attached to the shirt. she was very rude in relaying the message that I couldn’t do so and came across extremely patronising which made me feel very uncomfortably. she then proceeded to tell me I could exchange the item of clothing and said for me to do so she would need proof of purchase e.g bank statement with the zara purchase on. I feel that she could of been more approachable and less blunt, as when you visit shops like topshop and urban outfitters they always seem to be helpful and polite in any circumstance.

  • Elaine Asuo June 10, 2016, 3:58 am

    Hi, I was called by the head office 2 days ago asking if I could come to a group interview next week and I was delighted to and accepted. I was then told I would be sent an email giving me the full details of what will happen and what will be needed on the day but I am yet to receive that email. Please could I be notified when the details will be sent. thanks.

  • Muhammad Zeeshan June 16, 2016, 5:10 pm

    Dear Valued customers.

    At Aiwa International we are committed to providing professional Inspection, Assessment, CSR, and sourcing services to the clients. Our professional team can carry out inspections, assessment, CSR, Product development, Production Follow up, Training& Consultancy and sourcing services in various provinces throughout Pakistan within the shortest period of notification and inform the clients the results of services promptly.
    We carry out pre-shipment inspections and souring services of goods exported out of, or imported into Pakistan in the Textiles, Apparel, Sports products, and Leather, etc.
    We can carry out inspections and sourcing services for products such as Fabric, Garments, Home Textiles, Bedding Products, Towels, Shoes, Socks, Bags, Leather Jackets, Gloves, Sportswear, Caps, Accessories, Sports Goods such as Volleyballs, Footballs.
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    E-mail: zeeshan@aiwa-intl.com
    Web site: http://www.aiwa-intl.com
    Cell: + 92 3044819307

  • Aditya June 19, 2016, 3:57 pm

    I have bought a t-shirt for my wife from your Phoenix Marketcity store in Mumbai, India. Just after first wash it got shrinked, during that time we were on our leisure trip to Bali & Singapore. My wife got very irate as it was one of her best shirt & being a regular customer thought it could get replaced as there was a manufacturing defect. When we came back to India, we went to return the same but out of our surprise the store manager (Sameer Ghanchi) came back to us stating it can’t be replaced (that too post taking a week’s time). The answer given by him was very rude, “We can’t change this as it can happen to 99 out of 100 cloth & not our responsibility”. We told him to provide a written reason for decline of our replacement request for which he said “No such written reason can be provided from our side, you need to reach out to customer care”.
    Now my question here to the Senior Management of Zara is “Whether the response is correct??”, If I have hiven a written request to store why he can’t provide me a written revert for the reason of declining my request, where clearly you guys are wrong, as you have given me a defective piece. It really the people who make a difference in service industry like you guys in, your senior team (Sameer Ghanchi & Cordelia Fonseca) member so called store manager doesn’t know how to speak to a customer. This was worst of my service experience ever.

    Just for your knowledge I want to give you one more example of wonderful service provided by shop next door to you (Mango). When I bought the above t-shirt from your store, I have taken a dress from Mango & there was some defect in their dress also. When I visited them last along with your store, the first thing the said is “apologies for any inconvenience” as they acknowledged their mistake (but the same was not done at your store). They also given us option to take anything else if we want as a replacement but as we were looking for the same dress. It was not available with them, but they got the same traced from their Chennai store & provided us the same within a week (the same time which your staff taken to decline the replacement).

    I hope you this complaint of mine will be taken seriously & I will get a revert soon.

    Best Regards,

  • Mariam Moola July 4, 2016, 4:08 pm

    Please can you provide contact detail where one can submit a CV. I am a clothing technologist and would like to submit a CV to Inditex group

  • michelle blair July 8, 2016, 4:40 pm

    Hi I’m currently studying Visual Merchandising and Promotions Design in my second year while also working partime at Selfridges Trafford Park , I would like a chance to do some work experience within Zara hope to hear from you soon

    M Blair

  • terry July 14, 2016, 5:11 am

    Dear Sir

    We are modern agency in Ghana, Looking for Company or Individual who can Supply by

    Government contract for any of the following items. 1. Drilling Pipe 2.T-shirt 3.

    wheel chair 4.orthopedic equipment , 5. Hospital equipment 6. hospital Towels

    etc 7. Street light or led light 8.Ampoule Labeling Machine 9.plastic injection

    machines and mag magnesium ingots 10.Towel 11.Duvet covers 12.Led Light 13.solar

    14.curtains 15,Mosquito net, 16,Bed Sheets.

    You are to let us know the product of your choice, You can also let us know the

    product which your company deal with.



  • Angel Wallace July 21, 2016, 10:47 pm

    I would like to know what kind of company are you. I have call approximately ten times to the online customer service idiots and trust me that me trying to be nice and not one time have a supervisor contact me back. I had three issues and only one result the issue the only reason that was resolve is because I call to talk to a supervisor regarding a return and they fail to return all items, at that time I had told her regarding and issue that I had over two weeks ago and still no response she implied that a person had been assign to it and they would have to call me back, meanwhile I call the New York Headquarters to talk to a Giselle because I email the zara in Spain and had she call me back at that time I save her number and call her over a week ago they said she would call me back within 2 min. I receive a email saying someone had tried to call me and there was no answer and that was a lie if that was true why didn’t they leave a message, once I recieve the email I call zara back and they said they only had my email that’s why they didn’t call me back that’s a lie your company do nothing but tell lies. I call the headquarters in New York and ask to talk to Giselle she hung up on me and I dial back and the operator name Fatima answer I ask to talk to her supervisor or a supervisor in the building and she said their were none. The third complaint I have I order atleast 6-8 orders in the month of June and July and I a missing one order and I am piss you are and international company and your employees act like a small business owner who don’t know what you are doing. I have spent thousands and thousands of dollars of outline line purchases, and personally shop inside your stores in Florida, Newyork including overseas. Is this the way you treat your customers this is the second time I have had issues with your company. I shop online with other retailers and they treat me with dignity and respect especially if I have and issue which is very rare. I want someone to call me immediately or will call my credit card company and tell them you are trying to defraud me. My name is Mrs. Wallace ph. 586-438-8312

  • Kevin Leon Garcia July 31, 2016, 4:10 pm

    Good morning!

    I am Kevin Leon Garcia and my my employee number is 60210 Bristol Store based.

    I am contacting you regarding the amount of hours that has been deducted from my last payslip. Payment day 28/06/2016

    Unfortunately the total amount of hours that I have been paid is not accured.

    My first step was to talk to my line manager, however Head Manager was not available and other Assistant Managers were not available to help for different reasons and no outcome has been achieved.

    So, I was wondering if you can help me with this issue. Can you give me your advice about what I should do now?

    Looking forward to hear from you soon

    Kindest regards

  • Mariam August 3, 2016, 12:41 am

    Dear Sir/Madam
    My name is Mariam Moola and I am a Clothing Quality Technologist. I was employed with Mr Price in South Africa as a Clothing Auditor before I got retrenched. I live in South Africa. I would like to forward a copy of my CV to Inditex as I am aware that Morroca manufactures for Zara Please can you provide me with contact details as to who I can forward my CV to.

  • Sinclair August 5, 2016, 2:41 pm

    I know you are not stocking the panel wallpaper in your display home stores Windows but please WHERE can I buy it from. Who is the suppliers name so I can buy from them direct. As I love it!

  • Hanaa Osman August 10, 2016, 5:59 pm

    Hello, my 11 year old daughter is very keen to model for Zara kids and has previous modelling experience for Kite Kids. She is a very beautiful girl with high work ethics. She would love to get an opportunity and unfortunately I am unable to afford agency fees with all her other extra curricular activities she does. She does musical theatre, dancing, martial arts, piano and singing. Please let me know if you would like to see photoes of her. Many thanks for your time.
    Kind regards

  • Elaine petrir August 19, 2016, 3:13 am

    I would like to complain about the service I was given at a Zara store, purchased a shirt for my sons special birthday to find when I got home there was a mark on it, phone the store to say they did not have the size, go to the high street branch where they have the size, took it back after my work to be told it should not replace it as it should go back to the same store that it was purchased, this is good customer service and not very convienent to me, the manager was not very helpful, l would like to here about you have to say in this matter . This matter occurred in the argyle street branch Glasgow

  • Jess August 19, 2016, 5:26 am

    Sort out all of the people you employ! Went into zara in birmingham solihull touchwood today and there was the moodiest looking woman ive ever seen in my life no customer service skills what so ever walked past me with a face of thunder i said excuse me do you work here she said yes why i asked if they have a tshirt i had in hand in stock in another size she looked at me like i was stupid and like i shouldnt be asking her (its her job)!? I then found the tshirt by myself as she stormed off. She was standing by the changing rooms and everytime i seen her she would give me a dirty look with the moodiest face ive ever seen you would think she wanted to punch everyone in the store! Arent they meant to look appealing and friendly not like they want to kill you?? I then went to the till, waited in the que for 15 minutes. I then got to the front of the que and the boy on the till said to me very abruptly, ‘theres a till in the kids section have you not been to that?? Go to that one’After ive waited 15 mins? I went to that one and she said they are not serving on that till today. I went back to my original till and the boy was huffing that he had to serve me. Most rude people ive ever seen in a shop! Disgusting attitudes

  • Sarah Johnson August 28, 2016, 2:22 pm

    I brought a number of items from your Cyprus store when I was on holiday there at the beginning of the month for my little girl. I have had problems before with holes appearing in the items but always just let it go. All the items I purchased have developed holes and very disappointed. What can be done
    Thank you

  • Selena Puddick August 28, 2016, 6:44 pm

    Could you send me your email address please as I want to send a photo of a pair of Zara trousers I bought from you by email as an attachment. They are flared long trousers with a black background with large orange flowers. Unfortunately I cut the label out and drink was spilt on them last night and I don’t know whether I can hand wash them or do they have to be dry cleaned?

    Look forward to hearing from you.

    Thank you.
    Best regards

    Selena Puddick

  • Khiba Joseph September 1, 2016, 12:46 am


    I would like to inquire about the information pertaining to franchise opportunity at ZARA. I reside in Lesotho within African Continent and forseee a potential business and profit for ZARA if can be given the chance to buy ZARA franchise.

    I would like to know the procedure to this regard and necessary steps that i can follow to acquire ZARA frachise in Lesotho.



  • Hossein September 4, 2016, 9:42 pm

    Dear Sirs
    We, as iranian national soccer players , interested to get your agency beand
    As you don’t have any agency in Iran and we are well known in Iran also have good investment so We have good opportunity to promote your brand in Iran
    Please check and let us know your comments

  • Sahar nawaz September 8, 2016, 8:24 am

    Hello sir. I had bought men suit from malaysia. I want to change the size but the customer service form option didn’t work. Kindly help me I am waiting

  • Olivia Arrowsmith September 10, 2016, 9:35 pm

    Please email me I need to send a picture to you to see if you still have the top in stock

  • Ruth Fisch September 13, 2016, 9:09 pm

    Hi the Rep:
    This is Ruth Fisch i am from Brooklyn New York ,
    i would like if a manager or Rep can contact me about Business i would like to open a store and brooklyn under Zara it would be a good opportunities i have experience about 15 years and fashion.
    I have worked as the buyer merchandiser and manager of
    Yoffi boutique for -15-years. During this time I was responsible for
    customers service , employee training and seasonal product launches.
    Thank You
    Ruth Fisch
    Email : yoffy12@gmail.com
    Address : 1619-55th st Brooklyn New York 11204

  • Jyoti Chakma September 15, 2016, 7:32 pm

    Dear Sir/Madam,

    This is Jyoti Chakma from Garments Place Ltd. We would like to introduce ourselves as a 100% Export Oriented Buying Agent cum Manufacturer with full Vertical Set-up located in Dhaka, Bangladesh. We are ready to take challenge to meet up the demand for all sort of high quality Garments as per buyer requirements.

    We specialize in T-Shirts, Polo-Shirt, Sweater, Sweatshirts, Under garments, sports ware & all kinds of Kid garments and offer the same to our valued customers in EUROPE, USA and CANADA by the Competitive Price, right Quality and Short Lead-time by the using of excellent qualities Raw Material and Accessories.

    We are engaged to maintain a consistent high quality standard of business conduct, ethics and social responsibilities. We take pride in the efficiency of what we do and always try to adopt the most effective and latest technology available.

    We strive to serve our valued buyers by working with the best manufacturers of the industry who are able to offer the best prices in the market.

    Please send us your new inquiries. We would like to make an association with your esteemed concern.

    Thanks & Best Regards,
    Mr. Jyoti Chakma
    Managing Director

    Garments Place ( Pvt.) Ltd,
    West Shewrapara
    820, Mirpur, Dhaka-1216.

    Skype: jyoti.chakma4
    Phoen : +88-02-9027775
    Fax : +88-02-9027776
    Whatsapp : +8801715116990

  • Omar Hossain ( Omar ) September 18, 2016, 5:44 pm

    Sub: Please Ask Your Bangladesh’s Supplier/ Exporters ( if any ) to allow us as Carton Supplier subject to justifying our Quality. (Manual Carton only & Not Auto Cartons at all)

    Dear Sir,
    We would like to introduce ourselves as Supplier & Manufacturer of Export Standard Carton towards the Garments factories as per Buyer’s desire & Specification and other Details of the same as stated below, so you are requested to Ask Your Bangladeshi Supplier/ Exporters ( if any) to allow us as Carton Supplier subject to justifying our Quality.
    Goods Descriptions Ply Unit Price
    Printed Corrugated Carton 7 ply @US$:0.73 / Square Meter
    Printed Corrugated Carton 5 ply @US$:0.61 / Square Meter
    Printed Corrugated Carton 3 ply @US$:0.43 / Square Meter
    [The Details as stated above are relating to Manual Carton only & Auto Cartons not possible from us at all]

    It may be mentioned here that as we are supplying the said items towards these firms within good reputation since long time i.e. (i)- Masco Group , Tongi , Dhaka , (ii) Northern Group, Tongi, Dhaka , (iii) Iris Group Gazipur (vi) Pakiza Knitting Tongi, (v)Mozart Knitting, Savar, (vi) Mohammedia Group, khilkhat,Dhaka.

    (01)Mode of Payment: By an Irrevocable L/C favouring Maple Packing (Pvt) Ltd.—— Along with the valid U.D issued under Master L/C & definitely accepted Pro-forma Invoice is to be enclosed with the Original L/C copy.

    (02)Advising Bank’s Details: National Credit & Commerce Bank Ltd. Uttara Branch, House # 01, Road # 12, Sector # 06, Uttara Model Town, Dhaka, Swift: NCCLBDD HUTB.

    (03)Sample: Sample can be arranged as per Buyer’s desire.
    (04) Production Capacity: 02 Sets Machineries (Origin: China & India) & Capable to produce 7000 Pcs against 7th fly / days & possible more in case of 5th & 3ply. ( Manual Cartons only & Auto- Cartons not possible from us )

    In views of the above, your positive response is to be our goal by considering the reality as stated, so that a superlative Business deal can be performed in between us in near future.

    Your positive response in this regard is to be highly appreciated.

    Thanking You,
    Yours Sincerely,

    Omar Hossain (Omar )
    A.G.M – Marketing ,
    Maple Packages (Pvt.) Ltd.
    Factory : Zajhar, P.O: National University, Gazipur,
    Office : Sector # 11 , Road # 02, House # 05 ( 3rd-floor),
    Cell: 880173 21 76 536,
    ID: omar1.maplepakg@gmail.com , potato.bangladesh@gmail.com, ohpannatrading@gmail.com, juteyarn704@gmail.com

  • Naeem khan October 5, 2016, 3:22 pm

    i am interested to work with zara an i am seeking for vacancy

  • Arik Atiya October 6, 2016, 1:31 am

    I bought a Zara shirt on the 21/09/16.
    I saw at home that one button’s stitching was bad so the day after I went to the store and asked them to replace me the shirt but they said they will fix it and it will take about 2-3 days.
    Today after about 2 weeks I went again to the store and asked for a new shirt or the money back but the answer was no.
    The customer service is very bad and I asked you to fix this issue.
    Thank you

  • N.TAMIL SELVAN October 13, 2016, 12:38 pm

    Dear Sir / Madam

    Good Morning !

    We are one of the manufactures in Women’s and Mens clothing based in India and we are very much looking to supply for ZARA.

    Could you please kindly let us know the contact details of the person which whom I should get in touch with to proceed further.

    Thanks for your kind help in advance .

    Kind Regards

  • Phindile Benya October 19, 2016, 12:54 pm

    I would love to work in Zara store I love fashion and I’m based in Gauteng I also have an experience in clothing store please contact me 0711170462

  • Sairakan October 22, 2016, 2:44 pm

    Where can I apply for Zara franchise?