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Zara Headquarters Address, Phone Number, Email ID, Website

Below on this page you can find the contact details of Zara UK corporate office. It includes headquarters address, phone number, fax number, email ID, social profiles / pages as well as official website’s urls

Zara is a Spanish multinational clothing and accessories retailer headquartered in Arteixo, Spain. It is one of the largest multinational fashion companies that belongs to the Inditex group, world’s largest apparel retailer. Zara operates more than 6,500 stores located across 88 countries worldwide. The company produce around 11,000 distinct designs item annually compared to other leading retailers that produce around 2000 to 4000 items annually. It takes just two weeks for Zara to develop a new product and avail it to stores in comparison to six month average for other fashion companies.

Zara was founded on May 24, 1974 by Amancio Ortega and Rosalia Mera. The first Zara store was opened in 1975 in a central street in Galicia, Spain. The store was named Zorba by Ortega on the name of the film which was later modified as Zara. In 1980 the company started its expansion through Porto, Portugal, than in 1989 entered United States.

Zara’s policy of zero advertisement made the company unique and increased its brand value. The company preferred to invest the amount in opening new stores rather going for advertisement. Oscar Perez Marcote is the Director General of the company.

Zara Customer Service Details

Zara UK Office Contact Details

Zara UK Office Address : 120 Regent Street, London, W1B 5FE , England , United Kingdom.

Zara UK Office Phone Number : +44 20 7851 4300

Zara UK Fax Number : +44 20 7851 4301

Zara UK Official Website : www.zara.com/uk/

The official website of the company offers the wide range of Zara clothing and accessories online. Visit the website to get more details about the company’s products and services. It will also provide you the further contact details about Zara UK.

Social Profiles

Facebook Fan Page : facebook.com/Zara

Twitter Handle : twitter.com/ZARA

Youtube Channel : youtube.com/user/zara

Instagram : instagram.com/zara_worldwide

Pinterest : pinterest.com/zaraofficial

Important Links

Contact Page : www.zara.com/uk/en/contact-us-c11113.html
This is the official contact page of Zara UK, you can visit this page to get further contact details.

Store Locator : www.zara.com/uk/en/stores-c11108.html
Visit the page to locate the nearest Zara store around you, provide the location you are searching for and get the detailed address of the store in that area.

{ 151 comments… add one }

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  • Colney tel September 28, 2015, 10:16 am

    Tried numerous times to get hold of someone in store. Ref a damaged girls coat.
    I have rang and rang Oxford and Bristol cabots and even your head office line .
    No one replies
    It’s now urgent as the child needs the coat for a photo shoot in London tomorrow.
    Please contact me urgently.
    Tel 07572509951 … siobhan.
    Coat 10006474 0621350640107 £25.99 navy fur trimmed coat age 7.

    Please please reply !!!!!

    Reply
  • Janice Floyd October 23, 2015, 9:04 am

    I am totally disgusted at the inability of your stores to pick up their phones, customer service that don’t get back to you and now head office who also do not pick up the phone and just disconnect it. I spend a lot of money with Zara clothes and feel appauled at your lack of customer care. Please will someone have the courtesy to phone me. 07799410615. I am a very unhappy customer.
    Janice Floyd

    Reply
  • Erica November 2, 2015, 1:23 am

    My phone was lost in Zara Women (Bullring Birmingham) in Oct. 31 of 2015. I am a researcher in an academic organisation. There are very important data for my research which were collected for half a year. I just tried on a jacket in the store for several minutes and the phone disappeared suddenly. I am sure my phone was lost in the store, so I asked the help from the staff in the store. The security just asked the cash desk and fitting room if someone handed in a phone, then they told me no one handed in a phone. That’s it. I asked them if it is possible for them to check the CCTV in the store, so it can be clear for what happened to my phone. I expressed that I would not view the record and the security could just let me know if there was an incident happened in the past a few minutes. They refused to do so and told me they would do nothing for me. ZARA said the security’s job is for the safety of the store, not for customers. They also said they do not have CCTV in the store. And the manager rejected to speak to me in the day. Because nobody in the store was willing to help me, I had to left the store. In fact, in my knowledge, the stores in Bullring shopping mall must have CCTV. This is a very basic facility for such a big store.

    The next day, I went do police station to report. But police told me I have to ask ZARA Women to check CCTV first, otherwise they are unable to help me. Police rang the store in several times and no one picked up the phone. Police tole me I had to speak to ZARA Women again and Zara could give a call to the police. This time I saw the manager and security. I speaked to the manager first and she said they have CCTV which security might check. But security said they alread told me everything, then the manager also change her attitude completely and suddenly. They refused to check CCTV and refused to give a call to the plice. They just do not want to be bothered.

    I was a customer with very high loyality for Zara for many years. I like Zara not only for its clothes, but also for the purchasing environment and brand culture. I thought the purchasing environment was good and it had carings for we customers. In fact, it is not. Zara did not take any care of its customers. I asked Zara Women in Bullring Birmingham if they wanna lose the loyality of a group of young people for the brand. Zara Women in Bullring Birmingham just repeated that it was not their business to do something for issues of customers’ property safety in the store even when they are shopping and purchasing in the store. I am wondering how the customers can be relaxed and go shopping in the store.

    I cannot express my feelings. I just feel really very very hurt as a brand of my great favour treat me with such an indifferent attitude. How can a brand treat its loyal customers in this way? It is really unfair for ZARA customers. How shall we keep our fovour and loyality to a brand which never care for its customers? I hope Zara can give a response to me. Really hope Zara can give response to a loyal customer.

    Reply
    • Tara January 9, 2017, 3:57 am

      Hi
      I stumbled across your comments about losing your phone at Zara Birmingham

      And I know who probably took your phone

      It was security that took it, Asian guy called Muhammad Imran , he still works there now I think he also steels phones if no one catches him.

      He was shagging a polish girl there but he was a married man and got found out so word is hopefully getting around Birmingham

      Reply
  • Naomi December 3, 2015, 7:43 pm

    Why do you guys only have white models?. Do you guys find it more appealing and interesting?. It’s boring walking in the shop and only seeing white people. Why don’t you guys have people of colour?. Make the shop welcomed to everyone please?.

    Reply
  • zahid saifi December 11, 2015, 9:52 am

    I purchased a blazer from one of your store which is in pacific mall, subhash nagar, new delhi-110059. I just wore once after that there is defect in that blazer instead of replace they making fool of me from last five days. Tell me what i do now

    Reply
    • Pinkie Methven April 17, 2016, 5:42 pm

      I’ve just seen the fabulous animal / jungle/ floral jazzy wallpaper in the window of your High Street Kensington branch in London a
      And was so relieved to have found the perfect thing for my daughter HORROR of HORRORS it’s not for sale ……. The lovely manageress told us she’d had so many enquiries about it. Please tell me if it’s only for sale in Spain and if I could somehow buy a few rolls – it’s gor gee owssss ! Thank you so much
      Pinkie

      Reply
  • Roberta Costa December 15, 2015, 9:03 am

    Please can someone help me with the exchange of a little girl’s white sandals for a Christening outfit. The sandals are two weeks out of the exchange period. They can easily be resold at Zara as they are still in stock. PLEASE CAN YOU HELP ME. THE SANDAL WAS PURCHASED AT THE HIGHPOINT STORE IN MELBOURNE, AND THERE IS THE LARGER SIZE SANDAL AVAILABLE IN THE CITY STORE. I ONLY NEED SOMEONE WITH COMPASSION TO HELP IN THIS SITUATION. PLEASE ADVISE ME ASAP.
    ROBERTA COSTA

    Reply
  • khurshid alam December 30, 2015, 10:03 am

    hi iam looking jop

    Reply
  • Fabio January 10, 2016, 10:54 pm

    Hi iWork in Zara and i would like to know if it is my right recording a 1 to 1 with my manager. Thank you

    Reply
    • Pankaj October 4, 2016, 5:56 am

      Hi dear sir/mam I want work with Zara in Austrolya.Now i m allerday work with zara india Store.plz help me.my vont.09991994425

      Reply
  • Aklilu Amare January 13, 2016, 5:36 pm

    Hi i am from Ethiopia i want to contact with the Zara company to open the shop in Ethiopia i am ready to work with only the product of Zara .so how i can do ? so please give me some information…..

    Reply
  • Adriyan January 17, 2016, 6:25 pm

    Dear zara HQ office
    I’m an iranian dress,uniform,&…..designer.I would like to invite you to see my professional designs &sketch.below is my GSM no:
    0098 9122024589
    RGDS
    Adriyan

    Reply
  • louise gray January 21, 2016, 3:33 pm

    hello I would like to make a complaint. I bought a sale blouse in the January sales in your Exeter store. When I brought it home it didn’t fit. I have misplaced the receipt but the item of clothing still had it tags on. On the 13th January, I drove from my home town of Barnstaple back up to Exeter to exchange for a bigger size. I spoke with the manger who was very rude and not helpful. She said without the receipt I could do nothing. I asked her to swop for a bigger size but she refused this as well. I explained to her that I have witnessed in the Zara Exeter when I have bought the blouse a women in front of me was returning children’s clothes without receipts, and she was given a gift card. The manger said well we don’t do it anymore. I explained that im a regular shopper to the branch and I felt disappointed with the lack of customer care, considering the sale item was current and I had bought it a few weeks ago. Please could I receive an explanation as to why this was. I have the blouse with all my tags if you would like me to send it to you, so you can see its current stock.

    many thanks

    louise gray

    Reply
  • Nur Shamim January 23, 2016, 6:09 am

    Dear Sir,      
          
    We would like to introduce ourselves as Garments manufacture & supplier in Bangladesh & Malaysia.      
          
    Basically we provide all kinds of Mans, Lades, Boys, and Girls knitwear products, T-shirt, Polo shirt, Tank top, Shorts, Vest, and Trouser, and offer the buyer, buy the competitive price, good quality and short lead-time by the using of excellent qualities raw material and accessories, we have been serving some European customers by providing best quality products within reasonable price, we have an expert quality team those who maintain the standard of good in stage of manufacturing ,      
          
    Our Products:      
          
    Product for Men’s      
    T-Shirts, polos, Boxers, Shorts, Sleepwear, Sportswear, Sweat Shirts, Trousers, Tank Tops, Underwear, Sets, & Work wear.      
          
    Product for Women’s      
    T-Shirts, Cycling Shorts, Night wear, Tight Tops, Legging, & Pajama sets.      

    Product for Infant Wear’s      
    Bodysuits, Tanks & Tops, Dresses & Rompers, Hoodies & Outwear, Active wear, Newborn Necessities, Sleepwear, Shorts & Capri’s.
    Please see the attached product profile (Right click at the attachment & then click at show) for your kind information.
     Would you please create an opportunity for us?      
          
     Looking forward your reply  
    Thanks & Best regards
    Md. Shamim
    Merchandiser
    New Madina Fashions Ltd.
    BSCIC Plot B-479, Fatullah, Narayangong, Bangladesh.
    Nice Apparels Sdn Bhd
    Lorong Merbau Off Jalan Kenanga, 55200, Kualalumpur, Malaysia.
    Email: nmfl@ymail.com
    Cell: 01722-730737

    Reply
  • Marco Cecilia February 3, 2016, 6:40 pm

    Hi,

    I was recently employed by your Guildford store. I was told I HAD to take my holiday in January, certainly before March or I would lose them. Then, once I had booked them I was told I wouldn’t be paid for it as I wasn’t entitled to any holiday pay. Previous to this I had worked all over Christmas and the new year and early January when it was clear you needed as many staff as possible, fair enough, I did that. When I had worked all over Christmas and through the sales I was told that my contract would be terminated as they no longer needed the staff. Okay, not great but I understood. I waited to be paid at the end of January, no pay, you seem to have a problem paying directly into a bank account, despite me giving you all of my details but instead have delayed my (scarily low) salary two out of three times by sending a cheque. I have now finished working in your shop, an experience I am unlikely to forget. The last time I was paid was just before Christmas, I have asked where my money and wage slip are, as there is definitely no money in my account. Apparently, you, in head office are ‘working out’ what I need to be paid, and that will happen after the 15th February. So that will be seven weeks since the last time I was paid, and if a cheque arrives it will be even later. I have popped into the shop for more details and been told I have to contact your head office, a number which none of the managers in Guildford were able to provide…top secret evidently, a bit like your accounts system. Fortunately I am not starving and I have a very understanding girlfriend who is footing my share of the bills for now. Nor do I have a family to feed or a mortgage to pay, not that any of this would particularly bother you. It’s been three days since I am no longer a member of staff, nearly six weeks since I was last paid for a job in which I travelled an hour every day to make sure I was there to fold clothes, not talk to other staff (not allowed) told to “Run Faster” regularly by the management, who in varying degrees looked more miserable than the staff they were ‘managing’ in an effort to hit their targets. I know that economically things are a bit tough out there, I feel for you, I am also struggling a bit, especially since my contract has been terminated. Can it really be that hard to work out what you owe me and pay it directly into my account as soon as possible?

    Cheers,

    Marco

    Reply
    • ALD January 23, 2017, 10:10 pm

      I’ve had the same issue, although I wasn’t given holidays. I was paid in cheque for the first month as I had just switched banks and hadn’t received all details. Despite me repeatedly asking to give my details no manager ever updated the system, and I got cheques every month. I was then told my contract would be terminated and now I’m wondering if I’ll be paid for what i worked or not.

      Reply
  • Sara Shaw February 25, 2016, 8:17 pm

    Can you tell me if you have any left in stock of black stretch cropped flared zipped trousers?? Absolutely fantastic fit, quality and look………….would love to buy some more – any in the uk??

    Reply
  • Shahneela Tayeb February 28, 2016, 5:24 pm

    It is very important and I would like to discuss about my experience at the Zara Knightbridge store today in the afternoon.

    Please kindly contact me.
    Kind regards,
    Shahneela Tayeb
    07739486074

    Reply
  • susan greig February 29, 2016, 11:11 am

    looking for striped top on the gok wan show

    Reply
    • susan greig February 29, 2016, 11:13 am

      looking for a top that was featured in the new gok wan show

      Reply
  • Sammy Duke March 2, 2016, 10:50 pm

    Hi, I am a Nigerian and married to a Japanese,am base in Japan and I have being using your designer for a couple of years now. I am suggesting you extend your stores to Nigeria as it will not be a bad business as Nigerian are knew for the fashion crazy.Thanks and I can be reached by my email anytime asap. Sammy.

    Reply
  • Karen Pearson March 2, 2016, 11:26 pm

    In store at white rose centre today wed 2th march it took so long to que to pay for items i nearly didnt bother. Are u sure u want customers to buy items. Worst customer service ever.

    Reply
  • Sushanta Saha March 7, 2016, 10:24 am

    CRC Textile Mills Ltd. (CTML), one of the 100% Export oriented yarn manufacturing company in Bangladesh. CTMl since producting high quality 100% Cotton slub, Viscose slub, Carded Cotton, Organic Cotton, BCI Cotton, Melange and viscose yarns ranging from NE8 to 40 Counts. Most of our yarn supply to H&M, C&A, KAL etc under back to back L/C. CTML uses high quality raw -cotton of Australia, Uzbekistan, USA , South Africa and also uses BCI and Organic Raw cotton from INDIA. We want to make business with you. Please provide us of your Bangladesh Liaison Office address and contract no.

    Reply
  • Francine Yorke March 17, 2016, 9:43 am

    On 27 Feb I bought an £50 e gift token for my 10 year old granddaughter’s birthday. I had confirmation of delivery. Great. Her mother printed it out, took excited child to spend her birthday token at ZARA. Informed at checkout that it had been refunded. NOT at my request. After many many emails I am informed that it was a data input error. The only compensation for ruined birthday treat has been the offer of ‘free express delivery on next order’. My granddaughter does not shop online. I am told that I cannot contact head office directly!

    Reply
  • Kanzy March 24, 2016, 1:59 pm

    Dear Team,

    Hope everything is good at your end.

    Let me start by introducing myself, this is Kanzy Radwan from Egypt. I’m working in the Marketing department at Atlantic Industries (The Coca-Cola Company). Unfortunately, I’m writing down this message with extreme disappointment, given that I’m a regular Zara customer across all countries, and I despite the fact that I get to travel a lot, I still buy from Egypt branches with an average bill per time of 5000L.E, despite the over rated prices and extremely poor quality we find here in our stores.

    Let me take you through the situation my brother and I had faced yesterday (the 25th of March) at Zara City Stars Egypt. We’ve walked in to buy a blazer and a pair of shoes from the men’s department and went to the cashier to proceed with paying (which is the normal process but apparently it differs in Egypt). To start with there was a one cashier working out of two which happens regularly in without any valid reason despite the timings or the crowd. There was this lady in the beginning of the line who was still selecting between items while keeping her place in the beginning of line without any respect to other consumers and what was surprising is that the salesmen didn’t take any actions and when I asked why isn’t the other cashier working after 20mins of our stay in the same place, I’ve received the reply of “ you can proceed with paying in the women’s section” and when I insisted to get a reply on my question, the answer was “ we’ll resume it now”, adding that the queue had reached Zara’s main access door.

    Another 15 minutes had passed, and nothing changed, however, there was side talks and silly smiles between the lady and Zara’s worker around how they are stalling the process as a reaction for my comment about the delay in the process, and it’s worth mentioning that until this moment they haven’t resumed working with Cashier no.2. Consumers started to complain as well as my brother and I as we were the ones right after the lady in the queue. My voice started to become louder saying that I’ll raise the case to Azadea, and what I’ve received as a reaction from Zara’s working who was standing on the cashier handling the lady’s purchasing process as well as selecting between the items, is a sarcastic silly lough without any consideration to how frustrated we are, and still there was no action taken regarding cashier no.2, regardless of the huge number of salesmen available in the store.

    It’s extremely unprofessional how a big of a brand like Zara hires people who are not only unqualified to deal with consumers as well as incapable enough to handle situations, but to react in a disrespectful way that increases the amount of anger.

    I’ll proceed with raisin the case to Zara’s headquarters, as well as contacting the CEO and posting it on the official Facebook Fan-page that has more than 23M fans.

    Regards,
    Kanzy

    Reply
  • ASTHA March 27, 2016, 12:19 pm

    respected sir
    I astha agarwal want to approach you for zara online business as I am interested in doing online business with you people. I want to bring zara to people easily through instagram page ofzara as it is not in ahmedabad so I want to do online business of zara as it will increase sales of you people and this is my interest as I was also lookning for opening a zara store with franchise but it needs lot of investment so I want to do online business with you guys hope you guys will revert me back. Hope to see a possitive response
    thanking you
    astha agrawal

    Reply
  • Ragnesh pandya March 31, 2016, 1:05 pm

    Want to discuss a.projec at andheri west mumbai india whom to meet
    where to go
    no:9920581901

    Reply
  • my-hoodies.com April 10, 2016, 4:10 am

    Guys and Women all can wear(unisex) Occasion: sports casual everyday put on,Halloween Costume clothes.
    Size: S/M/L/XL/XL for pick.

    Reply
  • Hot-Hoodies.Com April 12, 2016, 1:57 pm

    If you are a student at Blackwell Academy, there’s only 1 team to support… GO BIGFOOTS!

    Reply
  • navy color discount April 19, 2016, 4:45 pm

    So we decided to show some hood really like to many cool hoodies that are both
    trendy and functional.

    Reply
  • Alena Pape April 20, 2016, 6:57 am

    Hello,

    I made a purchase at a Zara Store in Glendale, Ca using my credit card. A week later this same credit card was compromised. Someone was using my number to make purchases on line. My credit card company closed my account and told me to cut up my credit card (the same one I used to purchase my Zara clothes).

    I went to Zara with a return. I had my receipt; the garments were unworn and had the original price tickets on them. The store manager told me she could not refund my money because I did not have my credit card (the same card my credit card company told me to cut up due to illegal purchases).

    I explained the situation and showed her my new card which was now linked to my old card. She told me I still could not get refunded back my money because they needed the original card.

    I have had other retailers who had no problem refunding my money even though this card had to be destroyed due to fraud.

    I would like for Zara to refund me my money as well (no stone credit since I am returning within 30 days and with the original receipts).

    I confused to why the store manager and your Abigal J. in your home office are telling me this can’t be done.

    My credit card was hacked into. I took all actions to make sure I was protected. Now Zara is taking advantage of this situation by not refunding my money because I don’t have this credit card anymore.

    I believe you will do the right thing. If not, I will be notifing the “Better Business Bureau” and “Consumer Rights Board” as well as my Local representatives on this.

    Thank You
    Alena Pape

    I spoke to Abigal J. in the US Home office. She offered little and her resolution lacked empathy for what I have just experienced with Identify Theft.

    Reply
  • black-hoodie.com April 28, 2016, 8:09 pm

    The son of a president, of a constitutional law professor,
    of a Harvard graduate, of a millionaire, of a biracial man, could look like Martin.

    Reply
  • slyle hoodies May 6, 2016, 11:19 am

    But this sleek and gorgeous point comes with a price. It is $65 a piece and the priciest in this list.

    Reply
  • Charlie Regis May 9, 2016, 1:25 pm

    To who it concerns,

    I am contacting you from a company called Bastion EBA, we are the largest sponsorship agency in Australia and have recently expanded into the UK market. We are working with a Tourism body in Australia and we are putting on a couple of campaigns to build relationships with Millennials here in the UK. We are looking for brands to partner with us and wanted to reach out to you.

    It would be great to get some time to discuss our concepts to see if it is something you would be interested in getting involved in.

    Kind regards,
    Charlie Regis

    Reply
  • S. Hamilton May 9, 2016, 4:44 pm

    I have been trying to locate the tablecloth that is on page 151 of May’s addition of the Good Housekeeping magazine!! I have tried on line and cannot find if and have tried a number of your shops and also the head office telephone number – 0207 432 0040 – where there is NEVER ANY ANSWER!!!! I would be grateful if someone could help me. With thanks.

    Reply
  • Karmelle Brewer May 10, 2016, 7:02 pm

    Dear Sir/ Madam,

    I am looking to progress my career as an Assistant Buyer in the retail industry for a fashion department. I believe that your company will offer a great opportunity for me to grow my experience as an Assistant Buyer.

    I graduated with a BA (Hons) class 2:1 degree for Fashion with Photography in Southampton Solent University. I am currently working as a Senior Trainee Assistant Buyer for the Debenham’s Designer, Patrick Grant.

    My experience as a Senior Trainee Assistant Buyer has developed my negotiation skills, commercial awareness, and my ability to working under pressure and achieving successful results within critical path dates.

    Please contact me so I can forward my CV for your consideration and please do not hesitate to contact me if there are any questions or other requirements you need.

    However, if my application is unsuccessful I would be extremely grateful if you would hold on to my details if any other vacancies come up, that you believe I would be suitable for.

    I look forward to hearing from you,

    Yours Faithfully,

    Karmelle Brewer

    Reply
  • Jane Davis May 18, 2016, 6:07 pm

    Bought items from Touchwood Zara Shop uk on 16th May. Found the blouse had a faulty press-stud fastening and tried to ring the shop. Someone answered with ‘hello’ and immediately put the phone down. Have since tried on numerous occasions at various times always letting the telephone ring for quite a while but to no avail. Whilst in the shop my husband went up the the next floor. He said the phone was constantly ringing the whole time and the male assistant didn’t bother picking it up even though he wasn’t busy with customers. I guess that’ll be another unhappy customer. I am extremely annoyed at my time being wasted and I would like to have a perfect blouse put by until I can get to the store next week. Having looked at the previous comments it looks like it’s your ‘Company policy NOT to pick up the phone’. If your telephone answering skills are anything to go by I expect I’ll never have a response to this email and if that is the case it’s pretty pointless having an online Customer Service. I’ll try and send a complaint to your Headquarters and see if they respond.

    Reply
  • Miron Constantin May 21, 2016, 11:49 pm

    hi, I’m interested in opening a zara store in my country for selling your clothes
    let me know what is the procedure
    thanks for now….

    Reply
  • DEREK CLAXTON May 24, 2016, 3:50 am

    Ive alway liked zara,s clothes range but On 21/5/2016 I brought a jacket 10002907 0409656240054 £59.99 and matching trousers from zara leeds 129 Briggate LS1 6HF uk city centre store,I tried on the jacket which had my size in bold print and thought the trousers 10001877 0409756240040 £29.99 bold print was correct,realising the trousers were way to small.The day after i decided to them back with price tags and receipt ,I was surprised with the zara managers action stating that no way are they going to change the trousers for the correct size because i took the label off ,i said but the label and receipt are here,she insisted in a loud unprofessional manner ” that no way are we exchanging or refunding and leave the store and take your property with you “i then said if i can,t exchange the trousers well i no longer need the jacket,the manager took the jacket from the bag which still had labels & price tag and shouted out you have got it dirty ,i said i have not even taken it from the bag she replied “do what you want its your property and please leave the store “.by this time a line was forming so i left the trousers on the counter and left with a jacket i no longer need feeling so let down and embarrassed.As a spending customer i don’t expect to be dealt with in such a way,please reply thanks Mr D claxton uk bradford ..email dclax@hotmail.co.uk

    Reply
  • roop May 25, 2016, 10:23 am

    My simple question do you really look into the complaints and take seriously to them or we just waist our time..

    Reply
  • c. degan May 30, 2016, 4:18 pm

    Impossible to get someone to pick up a phone in store. I’ve tried ssooo many different stores, just to see what happens. I get the impression that although the stores have a telephone number, the staff have had instructions NEVER to pick up the phone, especially if they are frightened of complaints.

    Reply
  • emily boles May 30, 2016, 10:19 pm

    I went into zara two weeks ago in the hope of obtaining a refund on a shirt that I bought. unfortunately I misplaced my receipt which meant a refund wasn’t possible. I did ask what appeared to be the manager if I could still go ahead with refund as the label was still attached to the shirt. she was very rude in relaying the message that I couldn’t do so and came across extremely patronising which made me feel very uncomfortably. she then proceeded to tell me I could exchange the item of clothing and said for me to do so she would need proof of purchase e.g bank statement with the zara purchase on. I feel that she could of been more approachable and less blunt, as when you visit shops like topshop and urban outfitters they always seem to be helpful and polite in any circumstance.

    Reply
  • Elaine Asuo June 10, 2016, 3:58 am

    Hi, I was called by the head office 2 days ago asking if I could come to a group interview next week and I was delighted to and accepted. I was then told I would be sent an email giving me the full details of what will happen and what will be needed on the day but I am yet to receive that email. Please could I be notified when the details will be sent. thanks.

    Reply
  • Muhammad Zeeshan June 16, 2016, 5:10 pm

    Dear Valued customers.

    At Aiwa International we are committed to providing professional Inspection, Assessment, CSR, and sourcing services to the clients. Our professional team can carry out inspections, assessment, CSR, Product development, Production Follow up, Training& Consultancy and sourcing services in various provinces throughout Pakistan within the shortest period of notification and inform the clients the results of services promptly.
    We carry out pre-shipment inspections and souring services of goods exported out of, or imported into Pakistan in the Textiles, Apparel, Sports products, and Leather, etc.
    We can carry out inspections and sourcing services for products such as Fabric, Garments, Home Textiles, Bedding Products, Towels, Shoes, Socks, Bags, Leather Jackets, Gloves, Sportswear, Caps, Accessories, Sports Goods such as Volleyballs, Footballs.
    Whether it is apparel inspections , home textile inspections, leather jacket inspections, towel inspections, fabric inspections and Footwear inspection , or sourcing Services. we do them all and have a vast experience behind us.
    Aiwa is the most renowned local based Sourcing and inspection company in Pakistan. So much so that the overseas buyers and multinational inspection companies also like to avail Aiwa’s inspection and sourcing services.
    We aims at quality services and competitive price.
    For more detail you can visit us http://www.aiwa-intl.com
    For any inquiry or information send us e-mail on info@aiwa-intl.com
    Best regards,
    Muhammad Zeeshan
    Executive Officer at Aiwa International
    160/A Ferozpur Road Lahore, Punjab, Pakistan
    E-mail: zeeshan@aiwa-intl.com
    Web site: http://www.aiwa-intl.com
    Cell: + 92 3044819307

    Reply
  • Aditya June 19, 2016, 3:57 pm

    I have bought a t-shirt for my wife from your Phoenix Marketcity store in Mumbai, India. Just after first wash it got shrinked, during that time we were on our leisure trip to Bali & Singapore. My wife got very irate as it was one of her best shirt & being a regular customer thought it could get replaced as there was a manufacturing defect. When we came back to India, we went to return the same but out of our surprise the store manager (Sameer Ghanchi) came back to us stating it can’t be replaced (that too post taking a week’s time). The answer given by him was very rude, “We can’t change this as it can happen to 99 out of 100 cloth & not our responsibility”. We told him to provide a written reason for decline of our replacement request for which he said “No such written reason can be provided from our side, you need to reach out to customer care”.
    Now my question here to the Senior Management of Zara is “Whether the response is correct??”, If I have hiven a written request to store why he can’t provide me a written revert for the reason of declining my request, where clearly you guys are wrong, as you have given me a defective piece. It really the people who make a difference in service industry like you guys in, your senior team (Sameer Ghanchi & Cordelia Fonseca) member so called store manager doesn’t know how to speak to a customer. This was worst of my service experience ever.

    Just for your knowledge I want to give you one more example of wonderful service provided by shop next door to you (Mango). When I bought the above t-shirt from your store, I have taken a dress from Mango & there was some defect in their dress also. When I visited them last along with your store, the first thing the said is “apologies for any inconvenience” as they acknowledged their mistake (but the same was not done at your store). They also given us option to take anything else if we want as a replacement but as we were looking for the same dress. It was not available with them, but they got the same traced from their Chennai store & provided us the same within a week (the same time which your staff taken to decline the replacement).

    I hope you this complaint of mine will be taken seriously & I will get a revert soon.

    Best Regards,
    Aditya
    +91-9833734587

    Reply
  • Mariam Moola July 4, 2016, 4:08 pm

    Please can you provide contact detail where one can submit a CV. I am a clothing technologist and would like to submit a CV to Inditex group

    Reply
  • michelle blair July 8, 2016, 4:40 pm

    Hi I’m currently studying Visual Merchandising and Promotions Design in my second year while also working partime at Selfridges Trafford Park , I would like a chance to do some work experience within Zara hope to hear from you soon

    M Blair

    Reply
  • terry July 14, 2016, 5:11 am

    Dear Sir

    We are modern agency in Ghana, Looking for Company or Individual who can Supply by

    Government contract for any of the following items. 1. Drilling Pipe 2.T-shirt 3.

    wheel chair 4.orthopedic equipment , 5. Hospital equipment 6. hospital Towels

    etc 7. Street light or led light 8.Ampoule Labeling Machine 9.plastic injection

    machines and mag magnesium ingots 10.Towel 11.Duvet covers 12.Led Light 13.solar

    14.curtains 15,Mosquito net, 16,Bed Sheets.

    You are to let us know the product of your choice, You can also let us know the

    product which your company deal with.

    Thanks

    Terry

    Reply
  • Angel Wallace July 21, 2016, 10:47 pm

    I would like to know what kind of company are you. I have call approximately ten times to the online customer service idiots and trust me that me trying to be nice and not one time have a supervisor contact me back. I had three issues and only one result the issue the only reason that was resolve is because I call to talk to a supervisor regarding a return and they fail to return all items, at that time I had told her regarding and issue that I had over two weeks ago and still no response she implied that a person had been assign to it and they would have to call me back, meanwhile I call the New York Headquarters to talk to a Giselle because I email the zara in Spain and had she call me back at that time I save her number and call her over a week ago they said she would call me back within 2 min. I receive a email saying someone had tried to call me and there was no answer and that was a lie if that was true why didn’t they leave a message, once I recieve the email I call zara back and they said they only had my email that’s why they didn’t call me back that’s a lie your company do nothing but tell lies. I call the headquarters in New York and ask to talk to Giselle she hung up on me and I dial back and the operator name Fatima answer I ask to talk to her supervisor or a supervisor in the building and she said their were none. The third complaint I have I order atleast 6-8 orders in the month of June and July and I a missing one order and I am piss you are and international company and your employees act like a small business owner who don’t know what you are doing. I have spent thousands and thousands of dollars of outline line purchases, and personally shop inside your stores in Florida, Newyork including overseas. Is this the way you treat your customers this is the second time I have had issues with your company. I shop online with other retailers and they treat me with dignity and respect especially if I have and issue which is very rare. I want someone to call me immediately or will call my credit card company and tell them you are trying to defraud me. My name is Mrs. Wallace ph. 586-438-8312

    Reply
  • Kevin Leon Garcia July 31, 2016, 4:10 pm

    Good morning!

    I am Kevin Leon Garcia and my my employee number is 60210 Bristol Store based.

    I am contacting you regarding the amount of hours that has been deducted from my last payslip. Payment day 28/06/2016

    Unfortunately the total amount of hours that I have been paid is not accured.

    My first step was to talk to my line manager, however Head Manager was not available and other Assistant Managers were not available to help for different reasons and no outcome has been achieved.

    So, I was wondering if you can help me with this issue. Can you give me your advice about what I should do now?

    Looking forward to hear from you soon

    Kindest regards

    Reply
  • Mariam August 3, 2016, 12:41 am

    Dear Sir/Madam
    My name is Mariam Moola and I am a Clothing Quality Technologist. I was employed with Mr Price in South Africa as a Clothing Auditor before I got retrenched. I live in South Africa. I would like to forward a copy of my CV to Inditex as I am aware that Morroca manufactures for Zara Please can you provide me with contact details as to who I can forward my CV to.

    Reply
  • Sinclair August 5, 2016, 2:41 pm

    I know you are not stocking the panel wallpaper in your display home stores Windows but please WHERE can I buy it from. Who is the suppliers name so I can buy from them direct. As I love it!

    Reply
  • Hanaa Osman August 10, 2016, 5:59 pm

    Hello, my 11 year old daughter is very keen to model for Zara kids and has previous modelling experience for Kite Kids. She is a very beautiful girl with high work ethics. She would love to get an opportunity and unfortunately I am unable to afford agency fees with all her other extra curricular activities she does. She does musical theatre, dancing, martial arts, piano and singing. Please let me know if you would like to see photoes of her. Many thanks for your time.
    Kind regards
    Hanaa

    Reply
  • Elaine petrir August 19, 2016, 3:13 am

    I would like to complain about the service I was given at a Zara store, purchased a shirt for my sons special birthday to find when I got home there was a mark on it, phone the store to say they did not have the size, go to the high street branch where they have the size, took it back after my work to be told it should not replace it as it should go back to the same store that it was purchased, this is good customer service and not very convienent to me, the manager was not very helpful, l would like to here about you have to say in this matter . This matter occurred in the argyle street branch Glasgow

    Reply
  • Jess August 19, 2016, 5:26 am

    Sort out all of the people you employ! Went into zara in birmingham solihull touchwood today and there was the moodiest looking woman ive ever seen in my life no customer service skills what so ever walked past me with a face of thunder i said excuse me do you work here she said yes why i asked if they have a tshirt i had in hand in stock in another size she looked at me like i was stupid and like i shouldnt be asking her (its her job)!? I then found the tshirt by myself as she stormed off. She was standing by the changing rooms and everytime i seen her she would give me a dirty look with the moodiest face ive ever seen you would think she wanted to punch everyone in the store! Arent they meant to look appealing and friendly not like they want to kill you?? I then went to the till, waited in the que for 15 minutes. I then got to the front of the que and the boy on the till said to me very abruptly, ‘theres a till in the kids section have you not been to that?? Go to that one’After ive waited 15 mins? I went to that one and she said they are not serving on that till today. I went back to my original till and the boy was huffing that he had to serve me. Most rude people ive ever seen in a shop! Disgusting attitudes

    Reply
  • Sarah Johnson August 28, 2016, 2:22 pm

    I brought a number of items from your Cyprus store when I was on holiday there at the beginning of the month for my little girl. I have had problems before with holes appearing in the items but always just let it go. All the items I purchased have developed holes and very disappointed. What can be done
    Thank you

    Reply
  • Selena Puddick August 28, 2016, 6:44 pm

    Could you send me your email address please as I want to send a photo of a pair of Zara trousers I bought from you by email as an attachment. They are flared long trousers with a black background with large orange flowers. Unfortunately I cut the label out and drink was spilt on them last night and I don’t know whether I can hand wash them or do they have to be dry cleaned?

    Look forward to hearing from you.

    Thank you.
    Best regards

    Selena Puddick

    Reply
  • Khiba Joseph September 1, 2016, 12:46 am

    Hi

    I would like to inquire about the information pertaining to franchise opportunity at ZARA. I reside in Lesotho within African Continent and forseee a potential business and profit for ZARA if can be given the chance to buy ZARA franchise.

    I would like to know the procedure to this regard and necessary steps that i can follow to acquire ZARA frachise in Lesotho.

    Regards,

    Khiba

    Reply
  • Hossein September 4, 2016, 9:42 pm

    Dear Sirs
    We, as iranian national soccer players , interested to get your agency beand
    As you don’t have any agency in Iran and we are well known in Iran also have good investment so We have good opportunity to promote your brand in Iran
    Please check and let us know your comments

    Reply
  • Sahar nawaz September 8, 2016, 8:24 am

    Hello sir. I had bought men suit from malaysia. I want to change the size but the customer service form option didn’t work. Kindly help me I am waiting

    Reply
  • Olivia Arrowsmith September 10, 2016, 9:35 pm

    Please email me I need to send a picture to you to see if you still have the top in stock

    Reply
  • Ruth Fisch September 13, 2016, 9:09 pm

    Hi the Rep:
    This is Ruth Fisch i am from Brooklyn New York ,
    i would like if a manager or Rep can contact me about Business i would like to open a store and brooklyn under Zara it would be a good opportunities i have experience about 15 years and fashion.
    I have worked as the buyer merchandiser and manager of
    Yoffi boutique for -15-years. During this time I was responsible for
    customers service , employee training and seasonal product launches.
    Thank You
    Ruth Fisch
    (347)228-1568
    Email : yoffy12@gmail.com
    Address : 1619-55th st Brooklyn New York 11204

    Reply
  • Jyoti Chakma September 15, 2016, 7:32 pm

    Dear Sir/Madam,

    This is Jyoti Chakma from Garments Place Ltd. We would like to introduce ourselves as a 100% Export Oriented Buying Agent cum Manufacturer with full Vertical Set-up located in Dhaka, Bangladesh. We are ready to take challenge to meet up the demand for all sort of high quality Garments as per buyer requirements.

    We specialize in T-Shirts, Polo-Shirt, Sweater, Sweatshirts, Under garments, sports ware & all kinds of Kid garments and offer the same to our valued customers in EUROPE, USA and CANADA by the Competitive Price, right Quality and Short Lead-time by the using of excellent qualities Raw Material and Accessories.

    We are engaged to maintain a consistent high quality standard of business conduct, ethics and social responsibilities. We take pride in the efficiency of what we do and always try to adopt the most effective and latest technology available.

    We strive to serve our valued buyers by working with the best manufacturers of the industry who are able to offer the best prices in the market.

    Please send us your new inquiries. We would like to make an association with your esteemed concern.

    Thanks & Best Regards,
    ==================
    Mr. Jyoti Chakma
    Managing Director

    Garments Place ( Pvt.) Ltd,
    West Shewrapara
    820, Mirpur, Dhaka-1216.

    http://www.gplabd.com
    jyoti@gplabd.com
    jyoti_chakma@outlook.com
    Skype: jyoti.chakma4
    Phoen : +88-02-9027775
    Fax : +88-02-9027776
    Whatsapp : +8801715116990

    Reply
  • Omar Hossain ( Omar ) September 18, 2016, 5:44 pm

    Sub: Please Ask Your Bangladesh’s Supplier/ Exporters ( if any ) to allow us as Carton Supplier subject to justifying our Quality. (Manual Carton only & Not Auto Cartons at all)

    Dear Sir,
    We would like to introduce ourselves as Supplier & Manufacturer of Export Standard Carton towards the Garments factories as per Buyer’s desire & Specification and other Details of the same as stated below, so you are requested to Ask Your Bangladeshi Supplier/ Exporters ( if any) to allow us as Carton Supplier subject to justifying our Quality.
    Goods Descriptions Ply Unit Price
    Printed Corrugated Carton 7 ply @US$:0.73 / Square Meter
    Printed Corrugated Carton 5 ply @US$:0.61 / Square Meter
    Printed Corrugated Carton 3 ply @US$:0.43 / Square Meter
    [The Details as stated above are relating to Manual Carton only & Auto Cartons not possible from us at all]

    It may be mentioned here that as we are supplying the said items towards these firms within good reputation since long time i.e. (i)- Masco Group , Tongi , Dhaka , (ii) Northern Group, Tongi, Dhaka , (iii) Iris Group Gazipur (vi) Pakiza Knitting Tongi, (v)Mozart Knitting, Savar, (vi) Mohammedia Group, khilkhat,Dhaka.

    OTHER DETAILS AS STATED BELOW:-
    (01)Mode of Payment: By an Irrevocable L/C favouring Maple Packing (Pvt) Ltd.—— Along with the valid U.D issued under Master L/C & definitely accepted Pro-forma Invoice is to be enclosed with the Original L/C copy.

    (02)Advising Bank’s Details: National Credit & Commerce Bank Ltd. Uttara Branch, House # 01, Road # 12, Sector # 06, Uttara Model Town, Dhaka, Swift: NCCLBDD HUTB.

    (03)Sample: Sample can be arranged as per Buyer’s desire.
    (04) Production Capacity: 02 Sets Machineries (Origin: China & India) & Capable to produce 7000 Pcs against 7th fly / days & possible more in case of 5th & 3ply. ( Manual Cartons only & Auto- Cartons not possible from us )

    In views of the above, your positive response is to be our goal by considering the reality as stated, so that a superlative Business deal can be performed in between us in near future.

    Your positive response in this regard is to be highly appreciated.

    Thanking You,
    Yours Sincerely,

    Omar Hossain (Omar )
    A.G.M – Marketing ,
    Maple Packages (Pvt.) Ltd.
    Factory : Zajhar, P.O: National University, Gazipur,
    Office : Sector # 11 , Road # 02, House # 05 ( 3rd-floor),
    BANGLADESH
    Cell: 880173 21 76 536,
    ID: omar1.maplepakg@gmail.com , potato.bangladesh@gmail.com, ohpannatrading@gmail.com, juteyarn704@gmail.com

    Reply
  • Naeem khan October 5, 2016, 3:22 pm

    i am interested to work with zara an i am seeking for vacancy

    Reply
  • Arik Atiya October 6, 2016, 1:31 am

    Hi
    I bought a Zara shirt on the 21/09/16.
    I saw at home that one button’s stitching was bad so the day after I went to the store and asked them to replace me the shirt but they said they will fix it and it will take about 2-3 days.
    Today after about 2 weeks I went again to the store and asked for a new shirt or the money back but the answer was no.
    The customer service is very bad and I asked you to fix this issue.
    Thank you
    Arik

    Reply
  • N.TAMIL SELVAN October 13, 2016, 12:38 pm

    Dear Sir / Madam

    Good Morning !

    We are one of the manufactures in Women’s and Mens clothing based in India and we are very much looking to supply for ZARA.

    Could you please kindly let us know the contact details of the person which whom I should get in touch with to proceed further.

    Thanks for your kind help in advance .

    Kind Regards
    Ts

    Reply
  • Phindile Benya October 19, 2016, 12:54 pm

    I would love to work in Zara store I love fashion and I’m based in Gauteng I also have an experience in clothing store please contact me 0711170462

    Reply
  • Sairakan October 22, 2016, 2:44 pm

    Where can I apply for Zara franchise?

    Reply
  • Saeed Majeed October 28, 2016, 6:28 am

    Finding it really hard to change my address and it keeps saying invalid phone number. I want to place a large order but it will not let me change this in my account. I just don’t know what to do. Places help.

    Reply
  • Char November 5, 2016, 1:16 pm

    When will Zara start making size 9 women’s shoes. This seems to be the standard these days sine Zara shoes come up small.

    Reply
  • Ann Taylor Clarissa November 13, 2016, 4:14 pm

    Please please please have more tills at lakeside, absolutely ridiculous three tills and generally two working, people just walk out you are losing sales !!!

    Reply
  • Yin Nwe Thein November 14, 2016, 9:32 pm

    Dear Sir,
    I want to change some clothes because of products were be ripped .
    I bought 5 clothes from zara central world branches.
    I am from Myanmar when i bought and visited at BK.
    But i missed to check .
    I lost invoice
    but could some infrmation .
    U can check my VAT claim
    I want to know can change new one for this damage two clothes.
    Pls Check VAT claim
    Name Yin Nwe Thein
    Passport No MA 594582
    date Nov 12 2016 round about 6pm
    branche Central World BKK
    Product code
    0839246742
    0264255250
    05644803803
    reject code 5580416803
    5646202500
    May i want to know *can i change new one
    *but no remaing stock can i get same amounts other design
    * i have difficult to come bkk again
    so my fri can come change
    thanks

    Reply
  • Aaya November 16, 2016, 1:10 pm

    Hi i am a year ten studen from Hampstead Secondary School studying GCSEs in Maths, English, Science and Physical Education alongside my chosen subjects of Drama, Economics , Geography, and Spanish. I’d like to enquire about a potential work experience at Zara, which I will be available to carry out for one week, from the 27th of March-31st of March 2016. I am keen on gaining some practical experience in this environment as this is something i have in mind as a future career.I am a hard and enthusiastic worker and would be tremendously gratefully to be considered an opportunity like this, I look forward to hearing from you asap as my deadline is this week( we weren’t given much time to find a placement)

    Reply
  • Namuswe Olivia November 20, 2016, 1:10 am

    Dear Amancio Ortega,

    Am glad to have such an opportunity to write to you ,calling for your assistance and support to see that my hardship life is solved.My husband died from SARCOMA CANCER 2013. He left with me a family of four children.Am a widow, my husband’s family don’t support us, am taking care of my children alone. I don’t have a job.Am digging a small garden where i get some food to feed us.Am Namuswe Olivia a desperate widow from Uganda,in the war ravaged area of Nakapirit. My children do not attend classes due to lack of scholastic materials.Still unfortunate, in June this year, my home was set a blaze by herdsmen trying to clear the bush to get new grass for their herds.We lost all we had during that sad day. I and my children remain outside for days until we got a good Samaritan who build for us a small thatched house to live in. Am alone on this world, i have a boy of 14 years and three daughters 12,9,and 6 years. I need your assistance and help to put up a house of bricks and iron sheets which will last longer than the one we have made of mud and grass,with two bedrooms, a small dinning,a kitchen and a pit toilet because we are using a nearby bush. All in all i beg you kindly to support me in this cause.The person who sows many seeds, will have a large crop.You should each give ,then,as you have decided , not with regret or out of sense of duty. For God loves the one who gives gladly. And God is able to give you more than you need yourselves and more than enough for every good cause. Who he/she gives generously to the needy, his/her kindness lasts forever. Constructing a house and a pit toilet will cost US Dollars 12000 (twelve thousand US Dollars). I beg you to help start up a poultry farming which will us to sustain ourselves in terms of scholastic materials, clothes, bedding healthcare and other essentials in life. However, poultry farming is as old as any other type of farming which has been in practice for a long time. However, in the past, birds were reared for meat and eggs for domestic consumption and other virtual. As time went by ,some far sighted people started to breed birds for commercial purposes. In this age of technology and research, a lot has been discovered and put into practice by man. One of the many achievements was to separate layers for eggs production and broilers for meat. This opened the chance for a big number of people to practice a trade which can earn them money, by using a relatively small area or space.In reality, yield cannot be compared to the space used in other words it is tremendous.The market for birds is there for commercial and consumption,but the resource is my big problem. To build a deep litter chicken house and buying of layers, broilers, feeding, drugs and others, will cost Us Dollars 5800. I need your assistance and favor in my unfortunate life.The person who sows many seeds will have a large crop.You should each give,then, as you have decided,not with regret or out of sense of duty.For God loves the one who gives gladly.And God is able to give you more than you need,so that you will always have all you need for yourselves and more than enough for every good cause. I beg you kindly to assist me with that amount of money and alleviate our suffering and start a new life with my children.We do not have a phone or a box number, am using only this E- mail address. May the good Lord our God bless all your endeavors and reward your efforts abundantly. Yours sincerely in Christ,
    Namuswe Olivia.

    Reply
  • Hella November 20, 2016, 6:43 pm

    The manager Gemma is embarrassment to Zara store in Brent Cross. Arguing in front of other customers not giving her name out and calling me a lier…..Her managment skills should be tested and maybe start with cleaning job in Zara. She is not able to work on customer reviews care …

    Reply
  • Hella November 20, 2016, 6:51 pm

    The manager Gemma is embarrassment to Zara store in Brent Cross. Arguing in front of other customers not giving her name out and calling me a lier…..Her managment skills should be tested and maybe start with cleaning job in Zara. She is not able to work on customer care …my dress I bought it 2 months ago is damaged she was calling me a lier telling me I haven’t bought it when I did and I can go…I was customer of this store for years recently they are customer care is 0 including the quality. Gemma gave her name out only when I asked another store staff what is the manager name…very frustrating

    Reply
  • Poritos Saha December 8, 2016, 5:13 pm

    We are manufacturing all kind knitted apparels in Narayanganj,Bangladesh.
    Our Factory is compliance and composite,we hv all certification to make any of production fr Recognize organization.
    We’ll be grateful if u provide contact dtls fr become a supplier to ZARA

    Reply
  • Mrs Isteed December 10, 2016, 1:23 am

    Dear Sir/ madam
    I visited Zara in uk bullring Birmingham store today this afternoon at around 2 pm it was a great selection and I enjoy shopping in Zara in Spain and uk but today I had a terrible experience after paying for my goods I went out and the security man called me back in as the beeper went off
    He asked for my bags but not my handbag or other shopping bags he was some time then kept trying the goods and nothing happened then it beeped oddly at different intervals but nothing could be identified as the problem here was no security tag left in items it was all odd He then said he was going yo look at security cameras why I looked for the receipt ,I had just purchased the hoods and witnessed the sales assistant put a receipt in the bag in fact both bags ,I had walked via the jumpers down stairs to the door yo exit store and my receipt was nowhere and not only that my Zara bag with hold shoes in had gone missing after having both bags at the fair exit
    I was feeling really frustrated and very sad and I had yo go upstairs to search now fir a list bag with hold shoes in that was found in security mans office by the door
    He told me that he’d looked at cameras and I had paid but would not be able to get money back as receipt had miraculously vanished this was five minutes ago. I was now thinking when he took my bags and pulled stuff out the receipt had blown outside …I would like to et immense to avoid this awful exoerience that receipts are stapled to the bag in future
    Also to be told I Vicks not exchange if wrong was awful
    I had literally just purchased 75 pounds items and gold shows 19’99
    Now after walking out if the shire my receipt had disappeared in thin air according yo security man and I can’t exchange items as if wring Xmas gifts as the receipt had gone

    I was made to feel as if I had dementia

    I suggest you monitor this store security practises as surely the first thing is to get receipt my bags were taken I had paid and I should have had hoods taken bag annulled and re purchased gif a receipt
    I am astute the receipt couldn’t have fallen out in the time I walked down the steps with two bags I ended up after being recalled back in by security man with one bag no receipt
    I am disappointed as was made to feel I was in the wrong
    Yiu need yo monitor security at exit and see if receipts are taken out

    It was worst exoerience and I am not letting this go

    Reply
  • karan Malik December 14, 2016, 1:07 pm

    I m searching job in zara for the post of store manager

    Reply
  • Mohamadali December 17, 2016, 5:47 pm

    We wish to submit valuable ideas and suggestions and few new products details for your production which you are not making and marketing. If you are interested and permitting, we will be submitted a detailed report before you for your consideration. Surely you can expect unexpected results. Kindly give permission to us to prepare and submit the report

    Reply
  • Sandra Forrest December 18, 2016, 4:40 am

    Bought black suede trousers from zara wore them and my top and coat were black when got home had got brown ones they were great but coat ruined never bye from them again

    Reply
  • li ma December 18, 2016, 5:07 am

    I am really disappointed with your customer service, I placed an order online and only receive several pieces. When I contact the customer service almost everyday and most of them do not wanted to help and I have not receive answer for 3 weeks. Today a customer service told me that you are not responsible for delivered items. I have been shopping online from a lot of website and I like your brand and product. But this is the first time that I have lost item and customer service do not take care of at all!

    Reply
  • louise Payne December 18, 2016, 5:36 am

    please can you tell me when your on line sale starts

    Reply
  • Uma December 18, 2016, 5:03 pm

    Re-elected sir/ mam

    I am a regular customer of zaara inform you the way I was treated by your store manager working in chandigarh, elante mall. Two days before I got two articles from your store allocated in elante. One was a denim jean and other was a cardigan. The next day when wore it I could see the unwanted articles coming out of it. Considering the reputation of your company I ignored thinking that it to be illusive. But to my dismay when I went to my office wearing it each of my colleague could detect that and then when I rubbed your article with my finger I could see that some unwanted articles were coming out of that denim.
    The next day I went to your store. I tried to explain about this to your store manager. But his reluctant and stubborn attitude astonished me. He was not ready to listen to my greivance. I could have easily got it exchanged by not even informing the manager about this but my astonishment level was such that I wanted to clear the things and then get it exchanged . Instead of solving my problem with some basic manners and etiquettes he was literally getting aggressive. I expected some kind of hospitality and I wanted him to check the quality because if I am again visiting the place it means that there is something wrong. I am not all happy with the services provided by your brand. I know if I don’t buy the product from your brand again it would hardly affect your brand but I thought that your company valued each customer. I don’t expect anything from your brand now but I just wanted to be vocal about it as I am not a dormant consumer . I am well acquainted with my rights and I actually feel like suing your company. Just because your brand has built up that reputation doesnt mean that it cannot make fault. There is something wrong with the fabric and it is like this and I will get it checked for sure.

    Reply
  • Clare December 21, 2016, 9:46 pm

    This is a warning for anyone considering buying from Zara website – DON’T. The customer service is appalling. If you are given a guaranteed pre Christmas delivery date (which is why I purchased from Zara in the first place) you would expect a multi national company to honour the delivery date they provided – THEY DON’T. You would also expect them to try and help you resolve why a parcel has been with their courier (Hermes) for 7 days without being delivered – THEY DON’T. All they offer is to email the courier, and tell you to wait 24 hours for an answer and then don’t bother contacting you again. I WILL NEVER EVER SHOP AT ZARA AGAIN – TO ALL ONLINE SHOPPERS – TAKE THIS AS A WARNING OF THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED AND STAY WELL CLEAR OF PARTING WITH YOUR MONEY TO A SHAMBLES OF AN ONLINE RETAILER. SHAME ON YOU ZARA.

    Reply
  • stephanie strain December 23, 2016, 2:47 am

    Didnt receive my parcel hermes said it has been signed for very unhappy customer 3 days before christmas!!

    Reply
  • Amit Jain December 29, 2016, 10:02 pm

    I am interested in opening a Zara store in Siliguri, West Bengal, India.
    Please guide me.

    Reply
  • Asher January 7, 2017, 5:45 pm

    Please send me the contact email address for MD Zara South Africa

    Reply
  • Annie January 8, 2017, 10:31 pm

    ZARA CANTERBURY KENT

    Rude unhelpful supervisor, lack of staff and has the longest queues at the tills than any other high street store, with usually only 1 or 2 open on the ground floor no tills open on second floor and the 3rd floor 1 till open if you are lucky. Terrible customer service. This is normal for Zara Canterbury, not just when sales or at busy times it is always the same not enough staff on the tills.

    Reply
  • Kim mccreadie January 11, 2017, 3:03 am

    I visited a Zara store today at Glasgow fort. I waited for 20 minutes in a que where only one person was behind the till. In this time my 1 year old daughter was getting extremely flustered and started to cry. there was atleast another 6 staff members around the store but none came to assist the growing que. there were two store members a few feet from the checkout discussing what they got up to at the weekend and how badtheir hangovers were! The lady who was serving had no personality about her, she didn’t smile nor did she really communicate with any customers she was serving. I overheard a woman complaining about the que and length of time to get served and she just smiled back at her! Where is your customer service! This is not the first time this has happened and I will not be returning again!

    Reply
  • Sade January 12, 2017, 3:00 am

    Hi,

    You have a fragrance called dancing vanilla which seems to no longer be available in london stores. I recently visited cardiff on a weekend away and was able to track it down by chance. However as I live in london I will not be able to go to Cardiff again, is there a way to get dancing vanilla in east london area? In particular Oxford Circus or to have it delivered from Cardiff stores to central london stores in a store inter change please? As this fragrance is beautiful and your stores no longer seem to stock it and your stores have moved on to red vanilla or vanilla perfume which just doesn’t give the same lovely scent

    Please let me know if dancing vanilla will be returning to store or ways to buy this amazing fragrance, please feel free to email me back

    Reply
  • Funmilayo January 12, 2017, 8:06 am

    Please I would love to franchise or rather buy Zara franchise in Nigeria. How can I go about that?

    Thank you.

    Reply
  • Sheetal January 15, 2017, 8:25 pm

    I am totally disgusted at the inability of your stores to pick up their phones, customer service that don’t get back to you and now head office who also do not pick up the phone and just disconnect it. I spend a lot of money with Zara clothes and feel appauled at your lack of customer care. Please will someone have the courtesy to phone me.. xsheetal_patelx@hotmail.co.uk I am a very unhappy customer

    How can ther not appect returns or even find a number to find out the price for me to exchange only I wasn’t asking for refund!
    Janice Floyd

    Reply
  • Dominika January 16, 2017, 6:51 pm

    I’m really unhappy with customer service! Actually there is no customer service!! I ordered some items online and I haven’t received them. I looked on tracking number online and there was information , attempted delivery 3 times. So I called to customer service , lady said will rearrange delivery. But no one delivered parcel to me . Parcel came back to retailer. I called again to customer service and I spoke with really rude lady! I said to her I left my contact number on the form when I was ordering items . And she said to me she is not aware of that. This is big joke. I have no idea what kind of customer service they think give to people.

    Reply
  • MANU MATHAI January 19, 2017, 5:09 pm

    PLEASE PROVIDE ME YOUR EMAIL ID.

    Reply
  • Janice Banks January 22, 2017, 2:37 am

    I had the worst customer experience ever today in one of your Oxford Street branches. ( First time in London for 16 years! Do you think I will hurry back-NO) There was a long queue, one till open, the manager walked past gabbling away in Spanish!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! had a conversation (IN SPANISH) with colleague then walked past the queue again . Next thing she had her coat on and left the shop!!!!!!! I did eventually get served so I have a till receipt with a time line on when she left, I suspect not for lunch!!! Another customer and I asked if there was any other members of staff to serve the answer was “NO” there are no more till trained staff!! Really??? I then asked if there was a manager present ” NO” there is not! well is there some one in charge? she replied”I will find out” Surprise surprise- no eye contact, no apology, nothing!!!!!! NO CUSTOMER SERVICE!!!!!! I was then told some one would come along they have found “someone” in charge!!!!! A young man came to tell me that the manager has left ( I already knew this) and no one else was till trained I can complain to head office if I wish. He gave me the mangers name “Maria” the time on my till receipt is 10.30 am the store 242-248 Oxford Street. I have written on your Facebook page and had an “automated” reply I have requested the CEO or MD address or e-mail so I can put in an “official ” complaint. You will probably do the same to this message. I would like a reply within 24hours……………………………………….

    Reply
  • ian stuart morrison January 24, 2017, 6:16 pm

    had a real rough time trying to get through to you bought a damaged coat in london brompton rd got back to spain. when recieved the e mail telling me to take it back to a store in spain they dont want to know good bye 69 pounds

    Reply
  • Tiffany February 4, 2017, 10:00 pm

    All I want is an email address to complain to!! You’d think it was a simple request!!

    My little boy received some clothes for Christmas which were too small (Zara’s clothes are notorious for coming up small. My 5 year old is of average size, if a little small and is in a coat aged 8!!) Naturally, we don’t have a receipt, but the clothes were in an unworn state with tags still attached. We live an hour away from our nearest Zara, hence it taking us so long to return these two items.

    The manager then proceeds to tell me (repeatedly) that it’s their policy not to return or exchange ANYTHING without a receipt. He was unable to confirm WHY this policy is in place (all I wanted was to exchange!). Zara wouldnt be out of pocket for simply exchanging two items of clothing. Not ONCE have I ever encountered such a pointless policy. I’ve worked in retail and this is out of the ordinary and needless!!

    So unsatisfied and will certainly discontinue shopping at Zara out of principle.

    Reply
  • anna patterson February 22, 2017, 3:24 pm

    I recently bought a toy for a new born baby in your La Zenia shop in Spain. It had a tag on it saying ‘conforms with safety requirements’ When I checked the other tags, one said ‘30% plastic pellets’ !!! How on earth is it safe to have PLASTIC PELLETS in a new born baby’s toy ??!! I’m so glad I checked. Obviously I’m going to return it. You need to re-think your definition of ‘safe’.

    Reply
  • Mary morton February 24, 2017, 7:23 pm

    Been trying to get through about an complaint ,I got a royal blue top from the stirling store for my birthday in January first time I had it on was last Saturday, I wore a cream fur jacket I got for Christmas, the blue top has dyed all the inside of the jacket and I’ve wore black tops with this jacket and never had this , I’ve been in the stirling shop and was told they can’t phone or email the complaints department thought this very strange, my jacket can only be dryed cleaned and am not sure this would take off the dye on it ,got this jacket from my daughter for my Christmas and I very hurt ,I do want to keep the top though , hope this gets sorted out I can’t wear the jacket iam not happy I await your reply. My email address is mary.nimmo @Hotmail. Co.UK ,my mob number is 07597284053.

    Reply
  • Mohamadali P.K. March 1, 2017, 6:33 pm

    Wish to submit new ideas and suggestions for your marketing and few dress items which you are not making and marketing. Surely you can expect unexpected business. If you are willing and permitting I will be submitted the detailed report to your authorized persons for the consideration

    Expecting your reply at the earliest.

    Reply
  • Gajanan nilawar March 7, 2017, 3:39 pm

    Franchise zara outlet to open in nagpur
    440025
    Place avalaible

    Reply
  • June March 11, 2017, 11:55 pm

    Just quick email to say I was in Zara Stirling buying a top got to the desk to get serviced and the woman behind asking me do you want a bag etc.. but she was chewing chew gum I think it so unprofessional servicen customers with there mouth opening and closing chewing .. thnks June … p.s I do like your shop alllthough sometime can be abit messy specialty the table lines ..

    Reply
  • Amanda Pattinson March 13, 2017, 10:17 pm

    I have shopped at Zara for many years and have never being impressed with the customer service however, recently it has become worse. I mainly shop at the Metro Centre at Gateshead kids department. It is always a struggle to find someone to assist and when someone does appear I always feel like I am merely a bother to them rather than the valued customer that I am…or used to be after recent experiences. I shop in Zara because I like the style have decided to look elsewhere as i can’t tolerate the rudeness in store. I was in last week and made several purchases and then went to New Look kids department, it was the complete contrast in customer service that has compelled me to write and air my frustration.
    Maybe it is part of the Zara image to be sullen and aloof but I really think that customer to busy mothers would benefit you more than staff who don’t even look up when they serve you, will certainly not go out of their way to assist and thats just if you can find any staff.

    Reply
  • Amy Holman March 15, 2017, 5:31 pm

    Hello,
    I was wondering how to go about applying for a job at your Bluewater store, if possible please would you be able to email back if there are any recruitments and I will be more than happy to send my CV.

    Many Thanks.

    Reply
  • Sharron Romeo March 16, 2017, 2:21 pm

    My daughter has volunteered to help others less fortunate than ourselves in Malawi but she needs to raise £1500. Could your company help by donating something for her to auction? Our family love shopping in your Glasgow stores and know a donation from yourselves would be something special to auction.

    Your help would be greatly appreciated.

    Mrs S Romeo

    Reply
  • Julie March 20, 2017, 11:44 pm

    Dear sirs
    Can you please provide me with a contact name, number and Email address whom I can make a complaint to.
    I am incredibly upset and disappointed with your customer service.
    Regards
    Mrs Burgess

    Reply
  • Lorrie Soholt March 26, 2017, 9:06 pm

    I am a resale of clothing and love Zara line and would like to have the opportunity to buy direct for resale. I am located in Utah USA and do a lot of sales direct online through many venues. I have been in business since 2001. My Tax ID is 10188766-003-STC and my business license is #65 in Herriman Utah. I am not a brick and mortar but online and am willing to follow pricing guidelines as per your website, or stores. I would appreciate if this email can be sento the correct representative to assist me in achieving this goal. Thank you in advance for your assistance in this matter.
    Sincerely,
    Lorrie Soholt
    13757 South Premier Lane
    Herriman,Ut 84096
    1-801-599-7116

    Reply
  • Amanda March 28, 2017, 6:00 pm

    On the bodyform advert, it has one of your t-shirts (cream feathered vest top) from last years collection, is there any way of purchasing this top anywhere??

    Reply
  • Amanda Burden March 28, 2017, 6:04 pm

    On the bodyform advert, it has one of your t-shirts (cream feathered vest top) from last years collection, is there any way of purchasing this top anywhere?? Please can you e mail me and let me know.

    Reply
  • Diksha Singh April 5, 2017, 1:45 pm

    I’m interested to open up a Zara store in Lucknow. Kindly give me the details of requirements and do consider my offer.

    Thanks
    Diksha Singh

    Reply
  • sumit vashisht April 9, 2017, 10:46 am

    I want to open a store with jara at faridabad india. Contact me on this number 9899991693 and tell me what documnets and how much investment is needed for that purpose.. Call me urgently.

    Reply
  • ahmed April 9, 2017, 7:21 pm

    take care ,if you entered zara you will lost you things or get stolen and no body in zara team care

    Reply
  • Sue Ware-Lane April 13, 2017, 4:29 pm

    I sent some jeans back to your head office on 22nd March because I only had them a couple of week and they split right down the back (could not be mended) and I still have had no acknowledgement from you. Please could you either email me back or contact me you have my address and phone number. Await your reply .

    Reply
  • Sumeer Chhiba April 14, 2017, 5:40 pm

    COMPANY PROFILE
    JDM Overseas engages in the manufacture and export of garments across the globe. This unit is in the business of ladies high fashion & men’s Garments. We have our own design team also whose creativity has been appreciated and lauded by our various customers. Our product range caters to the requirement of U.K & U.S buyers.

    MAIN PRODUCTS
    * LADIES, MEN’S & KIDS GARMENTS: Knitted & Woven – shirts, t-shirts, blouses, skirts, dresses, jackets, bottoms, co-ordinates & sportswear.

    COMPANY DESCRIPTION
    JDM Overseas Pvt. Ltd. was founded in 1993 and based in Gurgaon. The company is headed by persons who have an extensive knowledge and many years of experience of export scenario in the national &International market. Further it is manned by equally efficient executives who are dedicated & fully qualified to execute their individual responsibilities.

    Corporate & Registered Office : JDM Overseas Pvt. Ltd.
    A – 13, Commercial Inderpuri, New Delhi – 110012.

    Factory Address : Plot – 115, Sector – 4,
    IMT Manesar, Haryana – 122050.

    Contact Details : 91-124-4675900
    Email : info@jdmoverseas.com
    Contact Person : 1) Mr. Munesh Tyagi (MD)
    9810122117
    muneshtyagi@jdmoverseas.com
    2) Ms. Alka Gupta
    9810768484
    alka@jdmoverseas.com
    Countries Exported : USA, U.K, & Japan
    Production Capacity : 1 lac pcs per month

    MAIN BUYERS WE HAVE WORKED FOR

    * U.S.A A) URBAN OUTFITTERS
    B) ANTHROPOLOGY
    C) FREE PEOPLE
    D) AMUSE SOCIETY
    E) WALMART
    F) CAFFIENE
    G) GUESS INC.
    H) ROYTEX

    * JAPAN A) MATAICHIOKI CORP
    B) MIWA CORPORATION
    C) MARUTOSHOJI CO. LTD.

    * UNITED KINGDOM A) REDCATS ASIA LTD.

    * INDIAN MARKET A) FUTURE GROUP
    B) MAX LIFESTYLE

    Specialization & Processes
    We specialize in customized knitted fabric as per the buyer’s requirement. We work for heavy embroider & embellished garments. Also proficient in garment wash programs like – sulpher dye acid wash, stone wash, cold pigment wash, pigment dye enzyme wash, reactive dye enzyme wash, tie n dye & bleach effects.

    PROFILE OF OUR PRODUCTION FACILITIES
    This unit is fully equipped with the latest imported machines 250 sewing machines to handle all its processes. It has sampling; cutting, stitching, finishing, washing & packing facilities are under one roof.
    JDM Overseas is a progressive company which prides itself on producing quality merchandise and in making timely deliveries.

    Reply
  • Chris Debney April 21, 2017, 9:16 pm

    Dear Zara,

    I hope this message finds you well.

    I just wanted to drop you a message expressing my disappointment when I visited your store on Oxford Street, London, on Wednesday. We were shopping for a dress for my girlfriend and when we went over to the fitting rooms I was rather rudely told no men allowed. As there were no signs and it had been ok in every other shop I presumed it would be ok, but was wrong. My girlfriend then had to come all the way out to show me and get my opinion. I think this is rubbish. She is shy so it was not the best. The booths have curtains so privacy is still maintained and they are big enough to have two people in.

    When you add this to the fact that women are allowed into the men’s changing room, is this not a bit sexist?

    Please could you advise me why this is the case? I would also like to advise you putting some signs up to explain this, and to also look at how your staff tell people this as the way I was told was extremely rude.

    I look forward to hearing from you.

    Kind regards

    Chris

    Reply
  • Farzana hafiz April 22, 2017, 4:59 pm

    I would like to make a complaint
    What department do I email to

    Reply
  • Carmel Bryan May 3, 2017, 3:26 pm

    Just before Christmas I purchased 2 dresses in Gatwick Airport. When I went to change them for another size the shop was closed. I have sent the items back on 17th February and the tracking number is RL 653553807 IE. I have received no communication whatsoever. My daughter has come through the airport on many occasions since and the shop is shut down or so she was told. The items were valued around €120 from memory as I sent on the receipt with the items and did not keep a copy for myself. As these were Christmas gifts for my daughter you can image how distressed this whole situation is. Please sort this out with a refund or a credit note that my daughter can use as she is living in London. Hoping to hear from you very soon.
    Regards
    Carmel Bryan

    Reply
  • Joan Charlett May 11, 2017, 7:38 pm

    A few days ago I went to your store in Nottingham to purchase a gift card to the value of £10 only to be told the minimum was £20 not only do I think this policy is ridiculous it made me feel humiliated in front of other customers. I went to another high street store and had no difficulty in purchasing a gift card for £10.Whilst £10 is not a lot of money this gift card was just a gesture to someone towards purchasing an item from your store.I am not happy.

    Reply
  • Abdulaziz May 15, 2017, 2:49 am

    Dears,

    Good day and hope you are doing well.

    Kindly note that I have been purchased a baby shoes from one of your branch in UK and when I returned to my country Saudi Arabia I recognized that the size is small and I went to one of Zara branch in Al Faisaliah mall, Riyadh. One of the Zara staff was deal with me impolitely and shouting on front of the customers by saying go out of the shop as there’s no relationship between Zara Saudi Arabia and any Zara over the world!!!

    By the way, the same shoes and the target size is available in the shop! He informed me if you would like to rise a complain rise it and I don’t care about that !!!

    Your prompt reply and action is highly appreciated
    Best Regards,

    Reply
  • Christie May 18, 2017, 2:13 am

    I ordered from Zara yesterday and I picked the 24 hour service. It came the same day and it was lovely wrapped with a sample perfume. Very impressed with there service

    Reply
  • Rob Lister June 4, 2017, 5:35 pm

    Hi all, it could be a idea to open another yorkshire store. Huddersfield would be the prime location. There is a university population of 28,000 and rising, the football team is now in the premiership, and the normal population 190,000. Hope you take this onboard and forward it to those concerned .Thanks Rob

    Reply
  • pankaj Kumar Sharma June 20, 2017, 4:02 pm

    Mr.My name is Pankaj Sharma.My wife name is Sangita Sharma. I am 33yrs old & my wife is 24yrs old. I am a business man. I and my wife run together a service organization. In which help is given those who are elderly, orphaned, and seriously ill person. Now we are serving 105 people,30 orphaned children, are 40aged men and 35 aged women. Of which 6 children & 13 aged women 7 aged men are suffer from serious illness such as liver cancer, heart disease, brain cancer and full body paralysis. Many people spend a lot of money in the treatment of these people. Some of which also require your help. Help and help people like this. Good facilities are provided to the people living here, the project is under construction, which is worth 1140000.00 dollars,.
    In which I have 420000.00 dollars now . In which you need 60000.00 dollars and need help. Hope you will definitely help us. We will be grateful to you throughout this life for this cooperation.
    E-mail id :-hanschildcare@gmail.com
    Mobile no. 9162397604
    1.Pankaj Kumar Sharma
    Bank of Baroda
    Ifsc code :-BARBOGIRIDH
    A/c no. :- 30330100003864
    Or wife account details
    Sangita Sharma
    Allahabad bank
    Ifsc code :-ALLA0211143
    A/c no. 50214754873

    Reply
  • Uviwe Thomas June 26, 2017, 3:42 pm

    On Saturday, 24/06/2017, I went shopping at the Zara store in Durban. I saw a peep toe ankle boot and I asked one of the staff, whose name is Bongani, if I’m not mistaken. I asked him to assist me to look for the second pair of the shoe because I wanted to purchase it. He told me that he can’t assist me because that’s time wasting. I even asked another employee and he also told me he couldn’t assist me. I then further asked if I could pay for the shoes then later fetch it when they have time to look for it as it was checked and was on stock.
    I was just simply told that, they cannot help me. I would like to know if wanting to purchase from your store is time wasting so that I can share it with other shoppers on Social media not waste your employees time by shopping in your stores.

    Reply
  • Dr J Kalkhorani July 1, 2017, 3:51 am

    Dear Sir/Madam
    I was thinking of writing to your Chief executive, but I Thought I raise my complaint with you first. I have shopped with your company for many years, and never had a cause to complaint, but my experience of shopping in your westfield branch in Shepherds Bush was terrible. I went to the branch at 11.10 am to return a jacket I had bought for my son. on my arrival I asked a security officer where I could return my son’s jacket, he said any cashiers desk. so i went and queued up. after almost 15 minutes when it was my turn I was told I had to join another queue. so I went and joined another queue for further 12 minutes. why you don’t train your staff to guide customers to right department? why you don’t have proper signages, which would help people like me not wasting almost 30 minutes to return a product? also i found members of your staff lack adequate knowledge of English language to deal with your customers. I have shopped in your stores for almost 20 years, as a valued customer I will expect a goodwill gesture from you to make up for my dissapointment. I will contact your UK Chief executive if I don’t receive a satisfactory response. Dr Joseph Kalkhorani 079 3164 1480

    Reply
  • David Egan July 2, 2017, 5:00 pm

    I had the pleasure of busting one of your stores in Puerto del Carmen Lanzarote 2 weeks ago,What a pleasure to see such a tidy well laied shop clean staff brilliant choice of clothes made you feel welcome spend several hundred euros there.
    Went to your telford branch in Shropshire this was an absolute disgrace it felt like entering a second hand shop clothes every where no staff to be seen and choice well none sorry to say this but never again to your telford branch hope other branches round UK are as well presented as Puerto del Carmen

    Regards
    D.egan

    Reply
  • Mr Richard Huggins July 6, 2017, 1:14 pm

    Morning

    I’m writing to complain about a member of staff you have working in the Croydon branch.

    I have been shopping with Zara for about 10 years and always been very happy with the products and service

    However there is a member of staff who has been discurtious, un helpful, in professional and very stroppy. The man is white, mid thirties, proportionate build, short hair, possibly receding and a beard. He has a bit of an accent

    On occasion one I asked him a question, he was very short with me. It was the mid season sale, I thought to myself don’t worry about it, he is probably busy.

    I went in the shop yesterday, I was trying to find out the cut of a pair of trousers. I asked him. The bloke rolled his eyes and said in a sarcastic tone “it’s written on the label” I had already checked the label before asking. I found this rude. But I thought I’ll ignore it again. There was no information on the label. It was although he was suggesting i was foolish for not checking

    My wife then joined me and we were looking for some jeans on the desk. I couldn’t find my sizes so I was looking towards the bottom of the pile. The man was standing to my left. As I picked the jeans up he raised his voice to me and said” THOES ARE 32″ this time I had picked them up, the man made a noise of displeasure (erggh). BY this time I’d had enough of his attitude, I said ” am I doing something to annoy you, I said I’m sorry that I messed up the jeans, I’m sorry you don’t like folding clothes and seem to not like your job. But I’m not here for you to speak to me like that. The man saw I was irritated by his behaviour. He said again sarcastically. I was going to help you. I replied I don’t want any help from you, leave me alone. He changed his tact and became overly helpful, by this time I told him to leave me alone. I said to my wife, im not in here to let people speak to me however they want, the guy turned around and raised his voice and said” what did you say” i then repeted that i wasnt going to spoken to in that way, the guy then started acting like he had done nothing wrong. I then walked off and said your only mugging yourself off behaving like that. I then left having not bought anything as I felt I didn’t want to give my money to your company.

    I wouldn’t want anything to happen to this man where he gets in trouble, however as a manger myself I think he should be made aware that this type of behaviour isn’t acceptable, I understand he may be busy with the sale, however being, sarcastic, rude and unprofessional isn’t the way to deal with it. He behaves as if you are a burden for asking him the simplest of questions.

    I was very upset with this experience, I will continue to shop with you because I like the clothes. However there is a member of staff who is making me feel I should go elsewhere.

    Thanks

    Rich

    Reply
  • Natalie July 13, 2017, 2:13 am

    I ordered a few i teams of clothing of you and had them delivered but the delivery firm left them out side me house and left a note threw my door and by the time I had got home the parcel was gone where do I stand now because I am very in happy that I now have not received my goods which I know isn’t your fault it’s Hermes but iv emailed them and had me reply and am really in happy about it

    Reply
  • Mike Simon July 20, 2017, 7:39 pm

    Dear Sir/Madam,

    I retired 8 years ago from full time employment as the MD of a UK based import/export Company (1972-2009) that handled Asian, Indian Chinese and Jamaican foodstuffs. We had a central distribution location with which we supplied not only the ethnic trades and food manufacturers but also had a stand alone company that dealt solely with supply of own label bespoke ready meals to all the UK multiples.
    Since retirement I have time been able to turn my attention to business possibilities that are available world wide and would be a success in the UK, and on my travels have found such a product.

    I am starting up a new Company (Rain Junction Ltd) marketing a product that I have seen in retail outlets in many parts of the world but not available in the UK at this present time.
    On a rainy day when your customers bring an umbrella inside your store the floor not only becomes dirty but also becomes a health hazard making your tiled floors slippy and dangerous.
    I would like to introduce to you a product/system that prevents water from umbrellas being transferred into your stores in a very simple fashion.

    The small device used is unobtrusive, user friendly and low cost, but very effective, it also gives a very good “Due Diligence” argument in case of any Health and safety issues arise.

    Please copy & paste into your browser https://youtu.be/ZC9YuHDvQvQ

    Regards

    Reply
  • Faisal Amin July 21, 2017, 4:51 pm

    well i need a information about opening the official zara stores in Pakistan to need the information about procedure for the opening the store in pakistan.

    Reply
  • Vatey July 25, 2017, 4:49 pm

    Hi,
    I would to request for your help for my project in U.K.
    I am now conducting my msc degree in UK.
    I would to have sometimes to talk to your management staffs about your company in order to complete my project.
    Would you mind give me contact person for further meeting and discussion accordingly.
    I look forward hearing from you.

    Best regards,
    Sokhavatey

    Reply
  • megha July 26, 2017, 4:29 pm

    Dear Team Zara,
    There is nothing much to greet about the day!

    I been a long time loyal customer of Zara for years and I am really very upset with one of my recent purchase which was bought for the purpose of gifting. It is about my recently purchased Zara sports shoes, men which was bought from Pacific mall, Subhash nagar, New Delhi, India for 2,000INR. Considering the brand name and assuming the quality that automatically comes when you buy from a brand, I gifted it but it all proved out to be nothing but a myth when all the leather and soul started coming out in just 3 days of use. This is not just disappointing but became a reason of embarrassment of the kind of gift being given to someone. (I am attaching pictures of the defective product along with the invoice)

    I am definitely not happy about it and would like you to handle this complaint swiftly. I am appalled with the quality and it has made me wonder how you could allow such a product to hit shelves at all.

    I would hope that this is simply a one-time thing, as I do not want to believe that this company has gone downhill so quickly. All that I am asking in this case is to receive my money back else a replacement for the product, as I do not believe that this product proved out to be what it actually promised to be.

    I am really not trying to be difficult, but it seems as though too many companies are now offering substandard products and expecting to get away with this. I, however, will not stand for spending my hard-earned money on an item, only to have it not only be defective, but became just a piece to be trashed in just few days of its use.

    While I wish to stay loyal to the products the brand offer, as I have done throughout the years, you need to understand that I expect a certain quality in return for my money and you are no longer providing this for me.
    A quick and prompt action from your side will be greatly appreciated!

    Reply
  • Barbara mills July 28, 2017, 10:49 pm

    I would just like to mention Becky who works in your Manchester store on market st, she gave me fantastic service today 28th July Friday, she went over and above to search for the dress I wanted which she found in the end, she was very professional and is a credit to your company, thanks from a happy customer.

    Reply
  • Shelly Thompson July 31, 2017, 10:31 pm

    Order # 373110774

    I placed an order on Zara.com on July 12, 2017. On Monday, July 17, 2017 I received an email from Zara.com that my package was delivered on Sunday, July 16, 2017 which I found kind of odd, because normally you guys would email me the day the package was delivered, nevertheless I contacted the shipping company LaserShip on Monday, July 17, 2017 which they informed me that the package will be delivered on Monday by 9pm and it wasn’t delivered on Sunday. Now it’s Tuesday, July 18 still no package delivery on July 17. LaserShip informed me that the package was lost or misplaced and they’re going to investigate the package and contact me within 24 hours. Now it’s Wednesday I called them again and they still haven’t located the package they got in contact with the driver and informed me that they will have the driver contact me because the driver lives in my neighborhood and she’ll go back around to the neighborhood to make sure she delivered it to the correct address. Thursday, July 20 I receive an email stating the package was delivered on July 19. I did receive a delivery on July 19, but that was for another order that I placed to zara.com and that was delivered by FedEx. I have emails from LaserShip where they stated that they were unable to locate the package, but all of a sudden the package was delivered 4 days later than the date it stated it was delivered.

    Reply
  • Jyoti August 9, 2017, 4:53 pm

    Hello sir i need for job

    Reply
  • Tracy Morrissey August 10, 2017, 10:51 pm

    I have NEVER been treated so poorly by a Customer Service Department in my life. I am thoroughly disappointed and disenchanted. I placed an order. The wrong item was sent. Customer Service has advised me that it is my responsibility to be available from 9 until 7 tomorrow so that UPS can pick up the item, and then and only then, will my correct item, which was TWICE as much, be sent. Is this customer service? NO.

    Reply
  • Vasudha Bidasaria August 13, 2017, 11:44 am

    Hi!
    I want to open a Store of Zara in Kolkata, West Bengal, India. As we have no stores in this city of Zara..people here love shopping and it is also a great place for shoppers from all over western India. In recent years as the world has become a small place people are more interested in international brands and Zara is a top priority.
    Please reply me as I am very keen to have a Store in Kolkata.
    Thanks.

    Reply
  • Elton August 15, 2017, 7:08 pm

    I have been in retail for over 4 years in various managerial positions within south African in the retail management sector . I forwarded my cv to Melanie in hope to get feedback only to find out she says she has nothing open at the moment
    funny enough there is a vacancy open in menlyn south Africa. it’s strange not to be given a chance to go for the interview yet position is advertised . I worked in management for H&M south Africa, I am part of the team that trained in Sweden about the business. Zara is a department store just as hm yet I am told there is no vacancy at the moment . I work as a merchandise manager for H&M south Africa and was looking forward to face the challange. it’s strange how the recrutment responsible don’t look into the curriculum vetae and rate from the experiance yet claim she gave me a call . my feedback is its important to understand what skills the business needs onboard from a commercial point of view . I will continue applying online hopefully I will join the number 1 fashion destination . but it’s strange how talent is sported, age might deserve you at times focus on talent and business needs.

    your feedback would be highly appreciated.

    Reply
  • Ashentha Thaver August 17, 2017, 3:06 am

    Zara is an international store however in South Africa, what I have noticed as a regular customer is that there is a lot of false advertising if you actually download the app you would find many products advertised o sale however when you actually go to the store you always told there are no sizes or stock. It is either the staff keep it for themselves or there is false advertising on the website.

    I have been to the store many times even today an there is hardly any stock yet when I checked the phone application and website there is such a variety that suppose to be on sale. If the shore cannot keep to its high standards they should have not opened in South Africa because it is quite a disgrace to the popular we’ll know brand abroad.

    Reply
  • Hannah Grue August 19, 2017, 7:45 am

    I purchased leggings for $70 and the first day I wore them they wrapped up the bum in public and an eyelet fell off. The manager in the store was helpful but she could only offer me $20 because they went on sale that week. So I have suffered embarrassment in public and been offered $50 less than I paid, this seems poor as I have worked in customer service for many years. Please respond to me as soon as you are able to.
    Regards
    Hannah

    Reply
  • Darney August 28, 2017, 7:50 pm

    I want to start a ZARA showroom in India.
    Is it possible ?
    Do you have already any shop or Franchise in India ?.
    Please give me information to start a ZARA showroom in India ?

    Reply
  • morris August 30, 2017, 10:55 pm

    Dear Sir
    can you supply Drilling Pipe and T-shirt,tents/umbrella, Towels, Hospital equipment,Safety Boot, or your product,

    Thanks

    Mr, morris

    Reply
  • Emm Hamilton September 1, 2017, 3:58 pm

    Dear Sir/Madam,
    My name is Emma Hamilton and I am 20 years old. I have been dancing since I was a little girl and this year I was lucky enough to be awarded a place at a top London College called ‘Performers’. My dream is to make this into a career but unfortunately myself and my family do not have the funds to pay the course fees on our own. We come from an ordinary family in Glasgow and paying so much for tuition fees is just out of our reach. This training would be a massive opportunity and a step closer to me receiving my degree in dance. Everything is in place for me to go but unfortunately it costs £7750 per year. I have worked since I was 16 in order to try and save for this moment and having to give it all up is heartbreaking. It is also taking a toll on my family as they are devastated that they are not in a position to help me financially. I am trying everything and I am not willing to let my dream go. I know it is a lot of money to ask for but I would be forever grateful for any help you could give in helping me achieve my dream and change my life.

    Reply
  • Nikki lee September 7, 2017, 3:39 pm

    Why is there no zara in our new town Bracknell ??? Love zara our town is a new town just opend today . No zara . Whats going on .

    Reply
  • Sylvia Harrington September 7, 2017, 11:24 pm

    Re Zara store Miramar Mall, Fuengirola, Costa del Sol, spain. I have been a customer of this store for several years. I used to enjoy shopping there and did so on a regular basis. Now I do not go inside it. It is a tip. It looks like a charity shop. The racks are untidy and not colour co.ordinated. There is no order to the store at all. I take one look at the under chaos and walk out. Everything looks used, abused and generally unappealing. I would not try anything on. Sylvia Harrington

    Reply
  • M.Sajawal September 15, 2017, 12:06 pm

    Hi,
    we are working in fashion wear or motor bike jacket.
    its our pleasure to work with you in future.
    so send me ur E-mail Id for Further communication.
    kind Ragards,
    M.Sajawal

    Reply
  • Sam September 19, 2017, 9:36 pm

    I bought stuff at Zara Menlyn Mall worth R5000 and at least two items are not fitting me. I went back to the store to get lower sizes and I couldn’t seem to change the my items. It would be of great assistance to know what to do. I’ve lost the original slips but I have a copy of my bank transaction. I didn’t get any joy from the manager. 0823185251

    Reply
  • Sam September 20, 2017, 2:45 pm

    It’s now 14 days since I’ve lodged a complaint with Zara and there’s nothing forthcoming. I can’t remain with stuff I can’t use. Pls advise email address: bopapes@gmail.com

    Reply